Complaints

This profile includes complaints for First Data's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  First Data

  600 Vel R. Phillips Ave Milwaukee, WI 53203

• 

  First Data

  6201 Powers Ferry Rd Atlanta, GA 30339-2926

• 

  First Data Merchant Services

  5565 Glenridge Connector Ste 2000 Atlanta, GA 30342-4799

• 

  First Data Merchant Services

  464 The Gables Dr Mcdonough, GA 30253-1903

• 

  First Data

  5100 N Federal Hwy Ste 402 Ft Lauderdale, FL 33308-3847

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/20/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract with this company based on certain rates - which they chose to change very quickly and is against the law in *******, therefore I chose to cancel the account and relationship as is my right based on the law. They have been impossible to work with since I started this process and have been harrassing me for payments that are fraudulent based on the fact that I terminated the account. I have tried to work with them despite all of this and last contact was made on my behalf. I spoke with a supervisor that said they would send me a pre-paid shipping label to send the terminal back and I never received it, so I called more than once to re ind them to send it or see what happened with ZERO response. Now I have been contacted by a debt collector on their behalf which is absolutely astonishing considering I have been more than willing to work with them but they have failed on every level. I want the debt wiped clean and a pre-paid shipping label to return the terminal as what promised - then I want the harrassment to stop. I don't ever want to be contact by anyone from First Data ever again.

  Business Response

  Date: 10/25/2022

  **************,

  Thank you for contacting us with the stated concerns. 

  On Friday, October 21, ******************************************** response to your complaint, a shipping label was emailed to you. We have also confirmed that no balance is due on the account at this time and the account in not in collections. 

  While we believe this addresses your issues, please do not hesitate to contact us with any further questions. 

   

  Thank You,

  Fiserv

  Customer Answer

  Date: 10/26/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  I received your response in regards to my complaint, but have a problem. It says that a shipping label was sent to me via email, I have not received one, the only email I got was an alert today at about 4pm that a package had been sent to me. Is that a package with a shipping label inside?
  I also just spoke with the *********************************** and they have a file from First Data on me, #******** for account number ***************, so can you please share that information with them and try to figure out what's going on? Regards,
  
  *****************************

  Business Response

  Date: 11/04/2022

  Ms. *****,

  Thank you for providing your additional concerns.  we understand you were able to speak with ***** and he advises you confirmed receiving the return labels.  He also advise he provided you the contact information to FDGL as they have a second lease for you but it is through a different processing company, so we can not assist with it. 

  While we believe this addresses your issues, please do not hesitate to contact us with any further questions.

  Thank You,

  Fiserv

  Customer Answer

  Date: 11/15/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have not gotten the response necessary to resolve the complaint - I am still having trouble and trying to open a line of discussion
  Is there someone you might be able to get me in touch with directly?
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:10/20/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a few complaints. 1) I had no idea such a large company is not part of the better business bureau 2) I simply asked for a new battery for my clover flex machine and they required me to purchase a whole new machine for $750 in which I did I simply asked for a new battery for my clover flex machine and they required me to purchase a whole new machine for $750 in which I did and then Continue to charge me fees for that old machine while charging me for the new one as well, and told me that because I did not ask them to close the old account because they decided to make me a new account on their own, that I was charged double and I could not ask for those fees to be returned then after asking them to close that old account, they charged me $750 for a false early termination fee. I highly do not recommend this company to any business owner square, and many others will treat you like they actually want your business.

  Business Response

  Date: 10/26/2022

  ********************,

  Thank you for reaching out to us with the stated concerns. We are able to locate a merchant account, #************, opened June 2022. We are unable to locate a second account for you. Please confirm the account number listed is for your account and provide the merchant number for the old/closed account. Once we are able to review both, we will be able to assist with a resolution.

   

  Thank You, 

  Fiserv

• Initial Complaint

  Date:10/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In addition to my previous complaint about First Data not adhering to my 1 year contract and proposing to charge me an early cancellation fee, I am now struggling to speak with anyone at the company to cancel my account.My business was sold and I have contacted the company to cancel my account. I spoke with a client services representative last Thursday at 9:59AM, where I asked to cancel my services with First Data/Fiserv. I was told the cancellation request had been made and I would receive an email in ***** hours to confirm the request was approved. Then I would receive a mailing label in the mail to send back my equipment.Today, I called back and spoke to Amber * another client services representative * to follow up as I had not received confirmation yet. She informed me that there had been no request made to cancel my account. I expressed my frustration with this company. She also then informed me that I would be charged a cancellation fee.Per an email to me from ******************* (client specialist) and through my work with the Better Business Bureau, I have confirmation in writing that my contract was to be 1 year, to which ***** confirmed to me in writing this was the case and that I would not be charged the early termination fee.I am beyond upset that I have now called three additional times and have been hung up on due to "technical difficulties" and I cannot reach someone who can address my cancellation request. It seems as though the company does not want to cancel my account and continue charging me for services.This company is a disaster to deal with, and will play an automated "We're sorry but we are experiencing technical difficulties at the moment" message to automatically hang up on you once they put you on hold.

  Business Response

  Date: 10/25/2022

  Ms. ***********,

  Thank you for reaching out to us with the stated concerns. We apologize for any frustration caused when trying to close your merchant account. 

  The account has been closed on October 25, 2022 and no cancelation fees will be charged. 

  While we believe this resolves the issue, please do not hesitate to contact us should you have any further questions or concerns. 

   

  Thank You,

  Fiserv

• Initial Complaint

  Date:10/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When they set up my card the representative asked my name, I told him ******** but my card came as ****. I tried getting them to change it and they said they did but a final check came when I tried to close the card out. The check was in the name of Mery. When I called to fix it I was told I had 2 accounts open. They had told me 2 weeks prior that they had closed those accounts. I need them to close the accounts and write me a check under my real name. ********* I will never use a money card again.

  Business Response

  Date: 11/07/2022

  We are waiting for confirmation a new check was issued please end until 11/9/2022

  Thank you

   

  Business Response

  Date: 11/07/2022

  ******************,

   

  We do apologize.  A check has been reissued with the name *******************************, to be mailed to the address on file.

   

  Thank you for your patience

  Fiserv

• Initial Complaint

  Date:10/16/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a 2 letters from TRS Recovery Services stating that I owe them $24.18 and a returned fee of $25 for Amazon Marketplace for a transaction on September 24th. I do not have any debts with Amazon.

  Business Response

  Date: 10/31/2022

  October 31, 2022
  *************************
  1946 ************,
  *******, ** 67235
  RE: BBB Complaint # ********
  Original Creditor: Amazon Marketplace Pmts
  Current Creditor: Amazon Marketplace Pmts
  Reference Number: 44-222704427138
  Dear ******************,
  TRS Recovery Services, **** (TRS) has received your BBB complaint noting you dispute the above-referenced item assigned
  to TRS for collection. We apologize for any difficulty you may have experienced in trying to resolve this matter.
  For background, TRS records reflect that on September 24, ********************* the amount of $24.18 was submitted to
  Amazon Marketplace Pmts. The transaction was returned unpaid on a ******************************** checking account
  ending in ********* because the transaction was processed on a closed checking account and was then assigned to TRS for
  collection on September 27, 2022. A statutory return check service fee of $25.00 was applied to this debt, making the total
  amount due $49.18.
  As part of its investigation, TRS contacted Amazon to verify this transaction and the shipment of the products. Amazon
  confirmed the order was billed and shipped to the address above. We have enclosed a copy of the receipts and shipment details
  provided by Amazon for your review and as validation of the above-referenced item. Additionally, we asked Amazon to
  confirm whether the merchandise in question was received (it was), was returned (it was not), was canceled (it was not), and
  whether it has a record of a payment/replacement payment (which it does not). Accordingly, Amazon has affirmed this remains
  unpaid, due, and owing. If you have any questions or comments concerning Amazon, we recommend that you reach out to
  Amazon directly at ************.
  At present time this remains an active item and the $49.18 is due and owing. If you would like to make a payment, call TRS
  Inbound Payment Department at ************** or mail a cashiers check or money order to:
  TRS Recovery Services, ****,
  PO BOX 9109
  *************, ** 33075
  Please include reference number(s) on payments to ensure posting accuracy. TRS will assume you agree with these
  findings unless you contact us to provide additional information not previously available.
  If I can answer any other questions regarding these or any other items, please feel free to reach out to me directly at (678) 255-
  3427 or our ******************** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. Thank you for assisting TRS
  in maintaining the accuracy of its records.

  Sincerely,
  LaDrenda ******************** Team Lead
  TRS Recovery Services, ****
  Enclosure

• Initial Complaint

  Date:10/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They processed a return one day late, then flagged my account because of it(their fault) and are holding all of my incoming deposits. Its been more than 2 weeks now and they have STOLEN more than 10k. Their "security" department does not have a phone number, they will not transfer you to them and after 5 requests to call me back, still no answer. They even scheduled a call back appointment, phone rang once on a blocked number then they hung up. These people need to be sued and barred from every doing business.

  Business Response

  Date: 10/20/2022

  Thank you for contacting us with the stated concerns. 

  The merchant account, ************, has been closed. Funds will be held and reviewed for release after 60 days. 

   

  Thank You, 

  Fiserv

• Initial Complaint

  Date:10/12/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  See the attached letter summarizing much of my interaction with First Data, FiServe, Clover, and SBGA (Small Business Growth Alliance) and other documentation. Bank statements can be provided upon request - my ************ statement is not released yet.

  Business Response

  Date: 10/14/2022

  Ms. *********,

  Thank you for contacting us. Although the complaint states that there is an attachment provided there is no attachment. Additionally, no details are provided as to what the issue/concerns are in order for us to assist. 

  Please provide attachment and details of the complaint, the merchant/account number in question and how we may assist. 

   

  Thank You,

  Fiserv

• Initial Complaint

  Date:10/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Clover Credit card processor for a quote on a new not open yet business. I was called back from the sales person cell number. He mentioned there was NO LEASE and it was a month to month. I NEVER signed a lease and I did not agree to any of the " CHARGES". this is FRUAD 100%

  Business Response

  Date: 10/18/2022

  Thank you for contacting us with your concerns. We have attached the signed lease agreement for your review. The paperwork clearly states it is a non cancellable lease for the term of 36 months. 

  Do not hesitate to contact us should you have any further questions or concerns.

   

  Thank You,

  Fiserv

  Customer Answer

  Date: 10/19/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *********************************

• Initial Complaint

  Date:10/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December of 2021 (CloverFirst Data Leasing) had ************************* come out to our place of business at ************** in *******, ********* to renew a contract with Clover (First Data Leasing) until ****. I, ********************* am the only person authorized to sign this contract to renew was not present during this and gave no one permission to do so. We have returned the Clovers and are still being contacted for payment and were sent to collections for payment. I told once they checked my signature and confirmed it was not mine, this charge would be dropped, during the same phone call I was told I would be mailed the contract that I supposedly signed but have not received in the mail and that they could not email it to me. All my emails are going unanswered and now I'm having to pay of out of pocket ($733) so my credit score doesn't get affected. I would like to be reimbursed for what I'm having to pay since we no longer use these services and nor their equipment. The equipment was delivered September 15, according to the tracking number, 1z10w5a60397832551 and through ****

  Business Response

  Date: 10/17/2022

  Thank you for contacting us with the stated concerns. 

  Please see that attached 48 month non cancellable lease signed by ********************* who listed herself as the controller signing on behalf the business. As such, the lease is valid. Returning equipment does not release the business of the obligation of the lease term. The obligation remains and the lease team needs to be fulfilled. If the claim is that ************** was not authorized to sign for the business, you would need to pursue other options to resolve against *************** 

  Please do not hesitate to contact us should you have any further questions. 

  Customer Answer

  Date: 10/23/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  It was the responsibility of your company to ensure that not just anyone in the building could sign a contract. ************** is not listed as on any documentation on behalf of the business or LLC. and is not subject to make any of these decisions. What type of credentials did you take from ************** to ensure that she was of age to even sign this contract?  According to your documents you're in a contract with ************** and not myself, who creditors called to collect payment from. It was documented on the phone that I was the only person who could sign this contract and any other signature would void said contract. A facismile signature is defined as an "authorized" signature which would only have been myself, or another business owner listed on the LLC. 

  
  Regards,
  
  *********************

  Business Response

  Date: 10/27/2022

  Mr. ******,

  It is not the responsibility of Fiserv to confirm the duties and authority of your employees. As a business owner it is your responsibility to ensure your employees are aware of what they are and are not permitting to do on behalf of the business. By signing the agreement on behalf of the business ************** agrees she is authorized to do so. 

  While we understand your position and understand you do not agree with this decision the lease remains valid. Your dispute would be with ************** not with Fiserv. 

  Customer Answer

  Date: 10/31/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  It is absolutely your job to make sure the person signing a legal document to be qualified to do so, as many of our employees are under age 18. The BBB might as well make a decision on this matter and hopefully hold you accountable for this mistake. This is just another example of a business taking advantage of young underage employees as a means to get in a contract. it's really disappointing your company won't do the right thing in this situation. 
  *********************

  Business Response

  Date: 11/23/2022

  Mr. ******,

  Your complaint states that the sales representative came into your business when you were not there. However, the sales representative was an inside sales agent that did not go out to the business for sales. The agreement for the new lease was discussed over the phone and the documents for signature were emailed to ************************** We are attempting to locate the calls between the business and the sales agent. 

  We have attached the lease agreement and the docusign confirmation showing the email was sent, opened, signed and returned. ************** had access to the business email and signed as controller.

  When the equipment is sent there is included a welcome letter which outlines the terms of the leases including the ************************************************************************************************ if the terms are not what you believe you agreed to. There were no calls at that time in dispute of the lease. 

  A call was received from ********************* on 5/4/22 regarding the lease, she stated that she was a co owner and the business was closing. She was advised of the lease and the terms at that time, there was no statement made in regards to **************** as the signer. 

  Per the above it is a valid lease. We understand that your claim is the agreement is not valid as it was signed by a minor. Please provide documentation, proof of age for review. 

   

  Customer Answer

  Date: 12/06/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I just saw this from the BBB and would like my case to remain open. The complaint ID is ********, the business did not respond in 10 days this last time either so I would like to be rewarded the same. I would like the recording from Mrs. ********************* brought into the hearing as we were told we would not be charged over the phone. Nor is it my priority to get Ms ****** information for them. She has since moved and we do not have that information available to us. 
  
  Regards,
  
  *********************

• Initial Complaint

  Date:10/09/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have 4 " subscription" numbers for 4 accounts that we did not set up and they are currently deducting from our bank account (s). I have made several attempts to contact them regarding this, to find out who signed up for this equipment and have not been able to resolve. Cannot get ahold of live person, or number that is in service. Subscription numbers: 052-1762878-000052-2001873-000052-2012697-000052-2003393-0100

  Business Response

  Date: 10/17/2022

   Thank you for contacting us with the stated concerns. We have four (4) lease agreements which have been attached for your review.

  Please do not hesitate to contact us should you have any further questions or concerns.