Complaints

This profile includes complaints for Milwaukee Tool's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Milwaukee Tool has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Milwaukee Tool

  551 N 5th St Milwaukee, WI 53203-1107

• 

  Milwaukee Tool

  13135 W Lisbon Rd Brookfield, WI 53005-2550

• 

  Milwaukee Tool

  21 Village Dr Manchester, ME 04351-3731

• 

  Milwaukee Tool

  7600 Wall St Cleveland, OH 44125-3344

• 

  Milwaukee Electric Tool Corp.

  8200 Sweet Valley Dr Cleveland, OH 44125

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/27/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted **** ********** Milwaukee rep ***** number ************ regarding bad batterys and a missing transformer for the companys cordless fans. He ghosted me on the batteries and the transformer, I requested that he send legal address for lawsuit against Milwaukee for not making good on bad batteries and transformer. He refuses to cover bad batteries

  Business Response

  Date: 10/30/2023

  We apologize for the inconvenience. we have submitted a request to the customer via email to resolve.

• Initial Complaint

  Date:10/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had my Milwaukee **18 series battery power tool set for many years. It was a very expensive set that has worked perfectly for me for many years. I have only had to purchase a couple batteries over the years due to age and the tools have had zero issues and still work perfectly for me minus the new batteries I purchased in September of 2021. I have been following Milwaukee's process and have called my local repair center for several months and left voicemails with no response. I filled a customer concern with ******************** on their website a couple months ago (CS0025576) and I just received an email to resolve my complaint. I called the number as instructed due to the fact the 2 batteries I have issues with have opened up and are non-functioning. I was told today that the batteries are out of warranty and nothing can be done. Milwaukee doesn't support the **18 series battery any longer so I was told I have to buy a whole new tool set to use the new style batteries. This is unacceptable as my tools work great and I don't like the newer style tools as they don't seem to be as sturdy or powerful as me **18 series tools are. Milwaukee Tools doesn't offer a solution for consumers to retro fit older working tools when they change battery configurations.

  Business Response

  Date: 10/26/2023

  We apologize for the inconvenience. we have submitted a request to the customer via email to resolve.

• Initial Complaint

  Date:10/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Milwaukee M12 charger on 4/29/23. Immediately upon arrival it didn't work, so I contacted *************************** advised me it is a common issue & the charger just needs to be unplugged & smacked upside down to dislodge a little part. I assumed this was a 1x fix, but it wasn't. My husband is able to slap it hard enough to dislodge the part & get it working but I'm not, so it is 100% non functional for me. I wish they would've told me to return it from the get go, because now it is too late to return. I contacted Milwaukee on 9/29 to discuss the issue & had MAJOR issues with the "gentleman" that answered. He wouldn't assist me because I purchased my charger on Amazon. He kept making snide comments like, what do you expect when you purchase tools off Amazon. He also explained I couldn't speak with a supervisor since I didn't purchase my charger from Milwaukee. He lied about his name being ************ explained my tools arent from amazon, my charger is. I can guarantee he wouldnt have treated a fellow man, the way he treated me. I later called back & spoke with a manager to complain about this representative (they stated there is no *** S working ****** ***** explained he should have assisted me no matter where I purchased my charger. She said she would listen back to our phone call & get back with me , which she NEVER DID! The treatment from this company has been terrible.

  Business Response

  Date: 10/10/2023

  
  We apologize for the inconvenience. we have submitted a request to the customer via email to resolve.

  Customer Answer

  Date: 10/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  They stated they would send me an email to resolve. I don't believe they even have my email! I haven't received an email either so I believe this is just to get rid of the complaint. I would like them to formally respond to the complaint of sexism in THIS forum & NOT  sweep it under the rug by saying they will send an email.
  
  Regards,
  
  ***********************

  Business Response

  Date: 10/11/2023

  The case has been resolved: we email the customers : 10/10/23 stating the below:

  Today, we have processed a no charge replacement. The order confirmation number is AX12991616. The estimated time of delivery is 10/20/23.
  
  After reading the statement of your request. We do not support AMAZON, E-BAY, and the Marketplace. These are not Milwaukee Tool distributors. Although these companies somehow provide the products, we do not support the warranty of defective item purchased. We are sending out the replacement as a gesture, but future request will require a receipt from an Authorize distributor of Milwaukee Tool which can be located on www.milwaukeetool.com underneath Where to Buy.
  

  Customer Answer

  Date: 10/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  In no way did Milwaukee's response address my concerns with the representative. Discrimination based on ***, which is what I believe happened, should not be tolerated. No matter what your policy is he should have handled it appropriately & professionally.  I would like Milwaukee to listen to the numerous CALLS have made to their company to gain the full picture of the terrible service I was provided. I would like that addressed not just the new charger. I was treated as less than, and that is wrong. The fact that they ignored this part of the complaint, the main part of the complaint, is extremely frustrating.
  
  Regards,
  
  ***********************

  Business Response

  Date: 10/16/2023

  We responded to *********************** with the below: The issues regarding the **************** reps have been addressed to management.

   

  Today, we have processed a no charge replacement. The order confirmation number is AX12991616. The estimated time of delivery is 10/20/23.
  
  
  

  Customer Answer

  Date: 10/16/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:10/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  What about Milwaukee M4 1/4" Hex Screwdriver Kit number 2101-22 tool I need to no if ur warranty that to let because talk to them about it yesterday u going to warranty it or not Because that was part of the gifts my mom blot befor she died and I think I told u about in the old bbb complaint so replace it

  Business Response

  Date: 10/09/2023

  We have reached out to the via email regarding replacement for the original tool. Once we processed the new replacement tool. The customer states he would like for Multi tools to be replaced. We have informed the customer; the remaining items will need to be sent into a Milwaukee warranty center and we will pay the shipping per our website E-service tool repair.

  Customer Answer

  Date: 10/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *************************.   I was never told that but just send me electronic tool combo I warranted first of all please 

  Business Response

  Date: 10/11/2023

  We have responded to the customer with the below:
  Via ***************** Yes, we have processed a no charge replacement to send qty. 1 of item 2220-20. The order confirmation number is AX12967539.
  The estimated time of delivery is 10/16/2023.
  ********************* response- Thank you. 10/9/23

  Customer Answer

  Date: 10/11/2023

  [A default letter is provided here which indicates your acceptance of *** business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed *** response made by *** business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,  it *** *** who two kids seeing it was a 2 kit set Model#: AR2038-A983002 and if ur going to replace *** set should replace everything that comes with it  not just one pice and my family friend that a lawyer said *** same thing
  
  *************************
  

• Initial Complaint

  Date:10/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Electrical Combo Kit is not working I need it warranty done it seeing they wont power up and I changed the batterys on them and everything so can please replace it and got for early birth day gift from my died my a few month ago befor she died

  Business Response

  Date: 10/05/2023

  We apologize for the inconvenience. we have submitted a request to the customer via email to resolve.

  Customer Answer

  Date: 10/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ************************* never got the email from them and all I want  is that replaced and I will be happy

  Business Response

  Date: 10/11/2023

  We have responded to the customer with the below:

  Via ***************** Yes, we have processed a no charge replacement to send qty. 1 of item 2220-20. The order confirmation number is AX12967539.
  The estimated time of delivery is 10/16/2023.

  ********************* response- Thank you. 10/9/23
  
  

  Customer Answer

  Date: 10/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ************************* the things is to kit set and if ur going replace should replace the whole thing  my family friend thats a lawyer said the same thing that if going warranty Model#: AR2038-A983002 with or with out a receipt u should replace the behold thing not part of it  so I got a lawyer family friend on my side and said will help me if I need the help but I dont think I will I told them

  Business Response

  Date: 10/12/2023

  Per our conversation today, we have processed a new order to send the items individually. The new order confirmation number is AX13003748.
  
  The estimated time for delivery is 10/18/23.
  

  Customer Answer

  Date: 10/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ************************* and I send pics of the items  befor I am ok with and accept it that I no I am getting the right study befor u send it thank u 

  Business Response

  Date: 10/16/2023

  **** has confirmed his items were received on 10/14/2023. He responded Got it. There is no further action to be considered at this time.

• Initial Complaint

  Date:09/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased new Milwaukke batteries M18 XC60. Put them on my drill and fire started. The new battery caused my drill to catch on fire in my hands and near my face. I called the company several times, like 7 times. I took the drill to their service center as asked and they could not help me there. I called back 6 more times and every time they give me the go around. They take my information and then nothing happens. So, I'm filing a complaint here and uploading the video showing the default battery and the fire. All I ask is that they replace my drill. I have all my tools (8 of them) all from Milwaukee. The two new batteries destroyed my drill. I'm not alone in this complaint.

  Business Response

  Date: 10/02/2023

  We apologize for the inconvenience. we have submitted a request to the customer via email to resolve.

• Initial Complaint

  Date:09/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Milwaukee Tool chest combo Model #**-22-8546. This had multiple factory defect 2 drawers not opening properly, Multiple screws on sections stripped rounded out, missing hardware and missing parts 2 shelf lines and metal side accessory for hanging items. I have reached out to the company directly and they gave me a case number, Re: CS0029412 - Contact Us | Product/*************. After 3 attempts they still failed to respond to my case. I have done some research on this company and this seems to be the norm for them not responding to customer complaints/product issues. This item is brand new under warranty and my above issues need to be addressed and resolved. This is absolutely unacceptable for any company small or large and they need to be help accountable for their actions and or lack their of. This item was very expensive and this company needs to stand behind their product and customer and resolve my issue.

  Business Response

  Date: 09/08/2023

  We apologize for the inconvenience. we have submitted a request to the customer via email to resolve.

• Initial Complaint

  Date:08/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a milwaukee vacuum serial number. *************** since day one it has been horrible. Horrible filtration system. Main compartment will collect most larger debris, but Hepa filters constantly clog with micro particles too often. Poor construction. Now it does not turn on I have purchased many milwaukee tools but this is a design flaw and unreliable product. Had I known all this, I would have purchased the battery operated shop vac instead.

  Business Response

  Date: 08/25/2023

  We apologize for the inconvenience. we have submitted a request to the customer via email to resolve.

• Initial Complaint

  Date:08/21/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the course of the last 3 years I've purchased thousands of dollars of milwuakee tools. And generally had no complaints. Typically warranty work would be done in a timely manner. 3 months ago I had my tool distributor send in 2 milwuakee m12 4.0 batteries and a m12 3/8 stubby impact. I received the impact back several weeks later but have not received the batteries. The clips that hold the batteries in the tool were broke so batteries would fall out if I didn't hold them in place. The batteries were less than 2 years old, and still held charge and performed like they should otherwise. I've still not received my batteries or any explanation on where they are or if they're being repaired. I've reached out to milwaukee tools on 3 separate occasions and they have no record of me or my batteries let alone repairs. After speaking with my distributor he claimed that if milwaukee tools does not want to repair a battery he gets no confirmation or receipt of warranty denial and that they dispose of them without customer approval. And that I'm just out $300+ dollars for new batteries. As stated before, I've spent a lot of money on milwaukee tools and would like to continue doing so if they choose to send me my batteries or 2 new equivalent batteries instead of leaving me with no explanation.

  Business Response

  Date: 08/23/2023

  We apologize for the inconvenience. we have submitted a request to the customer via email to resolve.

• Initial Complaint

  Date:08/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Milwaukee drill/driver set M18 in 2020 and did not use it much due to a few years of dealing with brain cancer. I tried to charge the batteries a few weeks ago and the batteries had no power causing the charger not to recognize them. I looked on ******* and saw that this was a common problem with the charger when the power was fully drained and that I could fix it with some sort of rigging of the dead battery to a large one to get some power into it causing it then to accept a full charge. I am not handy and did not want to risk this. The charger has a flaw in the design and this is why it is not charging when the power goes to zero. I sent the batteries in for a quick fix and was told I would have to pay for this. I already paid a lot of money for a poorly designed defective set and should not have to pay again. This is paying twice for something that I already paid a lot for and is treating me with disrespect and as a sucker in a way as the set is new. This company says the warranty is only 2 years but that is not correct as they sold me a defective product that was hardly used. It is brand new.

  Business Response

  Date: 08/17/2023

  We do apologize for the inconvenience. we have submitted a request to the customer via email to resolve.

  Customer Answer

  Date: 08/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Here are some links to how to fix failed Milwaukee batteries, It is a common problem.  I paid for a defective item and I should not have to pay to fix this

   

  *****************************************************

  *******************************************

  *******************************************
  Regards,
  
  *******************************

  Business Response

  Date: 08/23/2023

  **************** has taken care of *******************************. We have processed no charge order to expedite both batteries. The order confirmation number is AX12647249. **** has responded to the request stating Thank you..

  Customer Answer

  Date: 08/28/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************