Complaints

This profile includes complaints for Briggs & Stratton's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Briggs & Stratton

  12301 W Wirth St Milwaukee, WI 53222-2110

• 

  Briggs & Stratton

  PO Box 702 Milwaukee, WI 53201-0702

• 

  Briggs & Stratton

  1502 W 4th Ave Holdrege, NE 68949-3132

• 

  Briggs & Stratton

  1803 SW Jefferson St Lees Summit, MO 64082-2312

• 

  Briggs & Stratton

  N83W12529 Old Orchard Rd Menomonee Falls, WI 53051-3311

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased lawn mower at ******* on 05/25/2023. Lawn Mower broke 10/06/2023 took it to authorized service dealer (**********************) There was a long period that I did not hear from them. I called them back and they took the engine apart, they took pictures of engine parts and sent them to Power Distributers. Power Distributers denied the claim stating that there was not any lubricant in the mower and they will not reopen the claim. There was oil in the mower when I took the mower in **********************. I would like a new engine in the mower or replace the mower.

  Business Response

  Date: 01/25/2024

  Briggs and Stratton has spoken with ************** and informed him that Power Distributors and The engine quality team both agree the engine failed due to lack of lubrication. The customer was informed on the Quality Dispute process to send in the engine in for further evaluation. 

• Initial Complaint

  Date:01/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 14th, 2022, I purchased an Ariens Edge 42-inch zero turn mower from my local Lowes store located in ************, *****. I am a retired Navy Veteran and shop Lowes as they offer a 10 percent military discount to Military Veterans. I paid a total of $3,214.05 for this mower (I have a copy of the original receipt). In October 2023, I experienced problems with the mower where it would not start and stay running. Some further information to add:Ariens Edge 42 Model ****** Serial number ****** Total number of operating hours when I started experiencing problems: **** Engine is a Briggs and Stratton Model # **N8770074G1 Serial # ************* I tried troubleshooting the problem myself by changing the fuel filter, cleaned the air filter, replaced both spark plugs and checked the battery for voltage. The battery had sufficient voltage at ***** VDC. When I could not resolve and fix the issue at hand myself, I went to the Ariens website an found an authorized Ariens Dealer who provides service and repairs. That dealer is ******************** located in North ********, *****. I took my mower to ******************** for repair on the 28th of October 2023. On 28 November 2023 I visited Salemis, and the engine had been removed and sent to an Ace Hardware in Port *******, ***** for repairs. Since then, none of the service techs, Department Managers or Assistant Managers at Salemis have been able to receive any information from Briggs and Stratton on process of repairs under the warranty.The Standard Warranty Terms in the Briggs and Stratton Operators Manual that came with the Ariens Edge Operators Manual states on page 10 that for Consumer Use the warranty is good for 24 months. If Briggs & Stratton cannot help communicating with ******************** in North ********, *****, then how do I go about having this mower repaired, receive a refund, or a replacement?

  Business Response

  Date: 01/10/2024

  Briggs and Stratton has spoken with the customer and explained to him why their was a delay in getting any results about his engine. The dealer needed to become authorize before the claim was submitted. The customer was informed that he will receive a call from Ace hardware when the claim has been completed 

  Customer Answer

  Date: 01/12/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau of *********: I have reviewed the response made by the business in reference to complaint ID ********.  Briggs and Stratton has authorized a new engine for my Ariens Edge 42 zero-turn mower. ***************************** in North ******** ***** where my mower is being repaired stated on January 10th **** that the new Briggs $ Stratton engine to be provided to ***************************** is on backorder, the estimated shipping date is 22 February ****.  
  
  Respectfully,
  
  ***********************
  

• Initial Complaint

  Date:01/04/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a portable generator 2 weeks ago. I unboxed it, only to find that a wheel was missing. As instructed, I called the phone number listed on the packaging and owners manual rather than returning it to the retailer.The phone number was only a recording sending me to a website listing nearby service centers. One appears to have been out of business for years, while the second was a private residence. I refuse to spend time chasing service centers.I started looking for customer service contact numbers online. Every functional phone number has the same number directing me to the website. Some phone numbers listed on the internet purposely had only 9 digits, so that they were basically non-functional.I found email tabs for customer service that did not allow an email to be created, but were actually links that sent me to the page listing service centers.I somehow stumbled onto a fill-in form to submit, which I did a week and a half ago. The form said I would get a response in two business days, but havent been contacted yet. I dont know if the system even created a ticket for this issue.Briggs and Stratton obviously does not have a customer service entity, or at least one not available to the public. Can the BBB assist in making Briggs & Stratton respond to me?

  Business Response

  Date: 01/15/2024

  Briggs and Stratton has reached out to the customer requesting more information

• Initial Complaint

  Date:12/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted a Briggs and Stratton Installer in ************** **** who is part of a network of installers for Briggs and Stratton in *********. The installer did not install the infohub hardware into my generator but he did create an account with my name but he also failed to register my generator with Briggs and Stratton. I have called, left messages and emailed Briggs and Stratton numerous times and nobody is willing to solve my issue. I believe someone in their IT department could remove my fake account created by the installer, then have someone in the company register my generator with B&S. This entire operation should take less than 10 minutes but nobody is willing to help me solve this issue, it should be an easy fix. I have been exchanging emails with *****************************, ************************************* and ***************** who's emails is ********************** and works at ****************************************************************. This should be a very simple fix but so far its been impossible to get any help from this company. The electrician who installed the generator refuses to have any contact with me. All he does is sell and install generators for Briggs and Stratton and he provides no customer service. I just want this fixed. I am a Disabled Combat Veteran living on a fixed income, if I could pay someone to fix this I would but it can only be fixed by Briggs and Stratton.

  Business Response

  Date: 01/05/2024

  The customer can visit ********************** and ********************** website to register his product. He can also work with Infohub Customer Support in regards his Infohub device. If the customer has any other questions or concerns he can reach out to Infohub Customer Support ************

• Initial Complaint

  Date:12/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Yardmax log splitter 3 years ago. The unit was powered by a Briggs and Stratton CR950 engine. I noticed a small amount of oil leaking at the time but is was so little that I didn't want to go through the process of contacting Yardmax. Well just recently that leak grew worse to the point that I couldn't operate the engine anymore. I removed the motor from the unit and discovered that it was probably a hairline crack that finally broke a small piece from the crankcase cover. Now I tried multiple ways in finding my engine parts information from the Briggs and Stratton website. I entered the model and serial number and it was like the engine was never in their lineup. I finally was able to get to someone from Briggs and Stratton on the phone. I gave them the engine information with a request that I needed a crankcase cover. I was told that the part was unavailable and when I inquired about a part number so I could look for an aftermarket I was told there wasn't one. This left me to go to Harbor Freight and buy a clone of the Briggs and Stratton motor. It is almost identical to mine. I bet the crankcase cover on that would fit the Briggs motor. I would like to know why an engine that is only 3 years old does not have an essential part available that I could purchase. At the least they could provide me with a part number of the case so I can check with a parts supplies.

  Business Response

  Date: 12/18/2023

  Briggs and Stratton left a voicemail for the customer. Unfortunately, the part that the customer is looking for is a non serviceable part. The customer would need to take his product to a authorize dealer for any type of warranty consideration. At this time we can not honor his request for a replacement.  

  Customer Answer

  Date: 12/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The customer representative said they could not provide a crankcase cover for that particular model. I will try and order it through Harbor Freight's parts department. They have a clone Predator model that looks the same. I am out the cost of the engine and am hoping that the parts (crankcase cover, gasket and bearing) will fit my Briggs and Stratton motor so it isn't a complete loss. If not, I am out on that issue because they will not take returns on those items. I am very dissatisfied with Briggs and Stratton.
  
  Regards,
  
  ***************************

  Business Response

  Date: 12/19/2023

  Briggs and Stratton apologize to the customer for the inconvenience of this entire matter.

• Initial Complaint

  Date:12/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year in November 2022 I purchased a Briggs and Stratton S1700 electric power washer on Black Friday. Waited until spring to use so no winterization needed. Out of the box the unit would not **** up soap from the soap tube. In April ************************************************** ************ ** for repair. ************ has been telling me a lot of BS on our weekly calls. Now come August they must have actually looked at it and determined it was not an external problem. Up to this point it has been all ************ issues.The rest of this is what ************ have told me. Due to the amount of BS already encountered not sure what to believe but here we go. In mid Aug. Skip (tech) told me you were sending a new unit to replace the faulty one.In mid Sept. was told everythings in the works just waiting on you to sent replacement.Oct 4th. Skip said somebody rejected the claim and wanted verification that the soap intake was not working (keep in mind this is what it was brought in for). Test was done and claim recreated.Nov 11th, Skip said they (you) sent me a check instead of another unit and it was a done deal. I have not received nor want a refund.Nov 30th. Spoke with ***** (service manager) who is blaming everything on Briggs and Stratton. I'll never do business with ************ again but lets see if same about Briggs and Stratton.I purchased this Power Washer over a year ago and has been sitting at Beissenger since taken out of the box in ****** I do not want a refund just a replacement unit.Can you look into this and help to resolve. *********** claim ticket ******

  Business Response

  Date: 12/12/2023

  Briggs and Stratton has requested more information from the customer. We are requesting the model & serial number of the product.

  Customer Answer

  Date: 12/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have already sent Model number, serial number, and all other pertinent information. Serial number was just recently supplied so I will send all information again.
  
  Regards,
  
  ***********************

  Business Response

  Date: 12/14/2023

  Briggs and Stratton is offering to reimburse the customer back for the product. At this moment we do not have a replacement unit. 

  Customer Answer

  Date: 12/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  Briggs and Stratton is offering to reimburse the customer back for the product. At this moment we do not have a replacement unit. 
  
  

  I have requested replacement or repair. If nothing else replace with a model you do have at this moment and/or its winter here in ********* so not needed for a while. When will one become available? I remember when Briggs and Stratton was stand up company that stood behind their equipment. Seems now you'd do the bare minimum/simplest thing just to make me go away / close the ticket.

  Regards,
  
  ***********************

  Business Response

  Date: 12/15/2023

  At this moment Briggs and Stratton does not have a replacement model. The only offer we have at this time is to reimburse the customer back. 

• Initial Complaint

  Date:11/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Craftsman riding lawn mower in 2020 from *********** I use the mower to cut my grass in IL 5 months out of the year for an hour a week. 3 weeks ago while cutting my grass the mower made a loud popping noise and died. Most of the oil spilled out of the mower. I called for service and was told that a crank shaft in the mower broke and the engine needs to be replaced. This is not something that should happen to that gets so minimal use. I tried to call briggs and stratton. They do not have a customer service department you can speak with. My 1st thought was that there must be a recall on these engines or if not, there should be. I was directed to local dealers/repair service. I was told since the engine is out of warranty that I would have to buy a new engine for a minimum of $700 plus labor. I also called ****** where I bought the mower and they also could not refer me to a contact at briggs and stratton. I want them to replace the engine and determine why the crank shaft inside of their engine broke. Maybe this will help other consumers with the same problem.

  Business Response

  Date: 11/29/2023

  Briggs and Stratton has reached out to the customer requesting information. 

  Customer Answer

  Date: 12/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Briggs and Stratton has not reached out to me as stated for my case.  So there is nothing to accept. I have no call, text or email from them. 
  
  Regards,
  
  ***************************

  Business Response

  Date: 12/04/2023

  Briggs and Stratton provided the customer with a dealer in her area to take the unit to for a warranty consideration. The customer has been informed on the pick and delivery fee and as well as the diagnostic fee. 

  Customer Answer

  Date: 12/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I am not rejecting the response from Briggs and Stratton. However, I do not want the case closed. I have to get the mower to a certified dealer to have them inspect the motor to determine if the 3 year old motor has a broken crank shaft due to the manufacturer defect. The dealer will take 3 to 4 weeks to inspect the motor. My case should be left open for the manufacturers response to the findings.  
  Regards,
  
  ***************************

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a lawn mower on 5/14/2023 from ********** in *****, **. This lawnmower ran 4 times over the period of 5 weeks. On July 4th, when engine would not start, I contacted **********, who informed me that they could not take mower back after 30 days. On ****** website (and Briggs and Stratton) I found vendor references for repair. The repair service I used was All **** Power Equipment in *********, *************. They picked up my mower and 2 weeks later informed me that the engine needed to be replaced due to an engine issue that cannot be repaired, They contacted Briggs and Stratton who informed them that the replacement would not be authorized. Warranty for Briggs and Stratton engines per their documentation is 24 months.Warranty for the mower through the ****** documentation is 24 months excluding the engine, which is provided through the engine manufacturer (Briggs and Stratton). I feel at this point I am due either a refund of $349 or a replacement voucher for a comparable mower.I have made multiple phone calls, which go to either dead air, busy signals or promises of call backs from both ****** and Briggs and Stratton. ****** directs me to Briggs and Strattokn for ****** problems and there seems to be no way to break their electronic switchboard to speak to a person. I get circled from one menu of options to another to home with no way to speak to a human being.

  Business Response

  Date: 11/13/2023

  Briggs and Stratton is working with the dealer in regards to the claim that was submitted. Currently it is being reviewed. 

  Customer Answer

  Date: 11/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

   

  
  [Please type your response here.]

  I have not received an offer as of yet. However, this is a progress email I received from the Briggs and Stratton dealer who has possession of my mower and cannot get permission and funds to work on it.
  
  Regards,
  
  ***********************

  Business Response

  Date: 11/30/2023

  Briggs and Stratton is working with the dealer, awaiting a response back from the dealer.

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought this generator under warranty. After contacting the companies that they listed did warranty repair every company said they did not. I'm trying to get repaired only worked one time since I bought it.

  Business Response

  Date: 11/13/2023

  Briggs and Stratton is trying to obtain more information from the customer. We need to know which dealer he spoke with and his model and serial number of the product.

• Initial Complaint

  Date:10/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ****** MT 100 42 in. **** HP Briggs and Stratton 6- **************** Riding Lawn tractor on 02/15/2023. I called out when the lawn tractor would not turn on and work on 07/14/2023. I was given the ticket number *****. I was given several businesses on two occasions to reach out to start the warranty claim and get my lawn tractor fixed. I called them them and I was told that were out of the distance or they did not work on the type of machine I have. I reached back out to customer service and they said they would send the manufacturer a message to get this resolved and the same thing would play out again and again. It is now mid October. They have not reached out back to me, my lawn tractor is still not fixed. It is not even ten months old! It quit working when it was only five months old! Please give me my money back or better yet get someone to fix it. This process shouldn't have to take months and it should not be complicated.

  Business Response

  Date: 11/03/2023

  Briggs and Stratton is working with the Standby Quality team to help get the customer a dealer in his area that he can work with.

  Customer Answer

  Date: 11/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [ I was provided with a list of businesses to reach out to get repairs done on my lawn mower on Friday November 3, 2023. I completed contacting them by Monday November 6, 2023. Those six business references were unable to help as they do not provided lawn mower related service. Those companies instead worked on telephones, generators, and plumbing. This is what I was given by Briggs and Stratton. I reached out to Briggs and Stratton and they gave me a dealer (***'s Lawnmower  and told me to reach out to ******. I did as instructed on same day and an employee told me ****** was out for the day. I asked them if they do delivery/transportation and they said they don't do that all. How can I get my lawn mower to the business then? It does not work and it can't fit my car. I just want my refund. I have been running in circles with Briggs and Stratton for months. This is not a business should conduct itself and it's quite shameful their new lawn mower brake down after a few months and it's even harder to get warranty work done and helpful customer service. This process has been exhausting. ]
  
  Regards,
  
  Lwza T

  Business Response

  Date: 11/13/2023

  Informed the customer that the unit must be at a dealer for all warranty considerations. The customer was informed that pick up and delivery fees is not covered within his warranty. The customer was also informed that any refund considerations must be handled from the retailer where he purchased the unit. 

  Customer Answer

  Date: 11/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [When I opened the warranty claim and followed up with customer service, I was repeatedly told that delivery/pickup is covered with my warranty. The riding lawn mower is too big to fit my car. I purchased the machine in February 2023. It broke down in July 2023. Since it was purchased from *********** it has passed the stores refund/return date. Briggs and Stratton is trying to pass the responsibility and issue on to someone else and therefor not honor the warranty of the product they sell. I want a refund to solve this issue. I stated it before, this problem continues to not be resolved by Briggs and Stratton. I have been told to wait for an update, given recommendations of business to reach out to that don't even work in the same industry, and lied to. I want my refund. ]
  
  Regards,
  
  Lwza T