Gasoline Engines
Briggs & StrattonHeadquarters
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Complaints
This profile includes complaints for Briggs & Stratton's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 119 total complaints in the last 3 years.
- 29 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/23/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to express my deep dissatisfaction with the unavailability of a repair kit for the Briggs & Stratton Surface Cleaner Model 6692Y, manufactured in *****. Despite multiple attempts to contact the company's customer support number for assistance in locating the necessary part or finding a distributor, my experience has been nothing short of frustrating and disheartening.Each time I called the customer support number, I was met with a pre-recorded message redirecting me to their website to search for a nearby dealer. However, after making numerous calls, it became apparent that most of the dealers were ill-informed about the specific part I needed, as they primarily focused on different product lines. This ordeal raises a significant concern about the responsibilities of factories, both in terms of customer satisfaction and environmental impact. It is distressing to witness a prevailing mentality that promotes product replacement over viable repair solutions, particularly in a country like America where such practices should be discouraged.Despite investing extensive time and effort into research, I was only able to find a single O-ring made of rubber, a vital component of the repair kit, on ***** The exorbitant price of $22 for an item that should typically cost around $0.50 further emphasizes the lack of reasonable alternatives and the apparent trend of selling inferior ******* products to American consumers without providing accessible replacement parts.I implore the ******************** to intervene in this matter and address the issue with Briggs & Stratton promptly. It is essential to emphasize the need for the company to make the repair kit readily available to customers. Factories must be held accountable for both customer satisfaction and their environmental impact. Encouraging repairability over disposability is crucial in fostering a sustainable future.Best regards, *********************************Business Response
Date: 06/28/2023
The customer was informed that the surface cleaner only holds a 1 year warranty. The customer was informed that the surface cleaner is considered an accessory and the only parts available for the surface cleaner will be the brushes and filter. The part the customer is looking for is not available through Briggs and Stratton.Customer Answer
Date: 06/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Briggs and Stratton Customer support named ******** with no last name states that (the surface cleaner is considered an accessory) therefore they don't have the 4 gaskets seal (Vital) in inventory just the filter and brush (irrelevant) and a warranty for 1 year. the question is what do I do with the equipment after the warranty and if they do repair under warranty why they dont have the parts?
I don't consider this case resolved because they didn't provide a solution, only a information. As a mechanic engineer we see that a lot in US, If was under warranty the simple send a new one
to the customer and through the defective in a waste dumpster, repairing is not cost effective as it was made in ***** with low cost.
Another dent on the Brand that would cost $5 to resolve and have the opposite effect, no wonder the quality score is 2.2 against Husqvarna 3.5 and STIHL 4.1.Regards,
*******************************Business Response
Date: 07/07/2023
The surface cleaner only holds a 1 year warranty. If you have a copy of your proof of purchase and it shows you purchased than Briggs and Stratton is willing to work with you. The only parts available for the surface cleaner is the filter and brushesInitial Complaint
Date:06/12/2023
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a Snapper battery operated mower in 2020. It runs on 2 rechargeable batteries. I am just starting the third mowing season with this mower. The batteries are Briggs and Stratton who own Snapper. One of the batteries will not charge. I can not find replacement batteries. I called Snapper and all they will say is the the batteries are on back order and I have no recourse but to buy a new mower or hire someone to mow my lawn.Business Response
Date: 06/22/2023
Snapper offer to send the customer a 4AH battery to replace the 2AH that is not available. The customer has accepted the offer.
Customer Answer
Date: 06/22/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************Initial Complaint
Date:06/09/2023
Type:Order IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company does not respond well to its customers. Company does not talk to its customers. Questions to company never get answeredBusiness Response
Date: 06/16/2023
Briggs and Stratton completed a goodwill gesture and placed a no charge order for a nozzle kit and a replacement hose.Customer Answer
Date: 06/16/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************Initial Complaint
Date:06/06/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a Simplicity Patriot mower in 2017. Little did I know that previous models had a defect. There is a floating ell shaped washer between rear wheels and transaxal. This bracket rubs on wheel shaft and eventually the rear wheel falls off because shaft breaks, basically cut in-two. The dealer contacted Simplicity and their response was that it's my fault because I mow hillsides. They said the problem I had was fixed in 2011. It was not. They were sort of rude to the dealer and told him that I should contact them. I have tried with mo response. Other dealers told me that they had several with the same problem and Simplicity stood behind each one. Not mine though. They said to ask for a Goodwill Warranty. The dealer did and was shut down. I spent ****** on this broken mower and now this. I only have ***** hours on this mower. It is a faulty piece of equipment that they won't stand behind. I'm almost 70 and I now know what elder abuse is.Business Response
Date: 06/12/2023
Our *************** supervisor has spoken with the customer to work an offer and an agreement.Customer Answer
Date: 06/12/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*******************************Initial Complaint
Date:05/23/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Unable to procure warranty services and information. Purchased the product at Lowes and was told to take to an authorized dealer for repair. 53 days later, repair still not completed. This is almost 2 months this equipment has sat without resolution and no way to contact B&S to get a resolution. We just want a refund for the equipment so we can purchase an other brand. Our previous item last 12 years, this one didnt make it 6 months.Business Response
Date: 05/26/2023
Customer has informed ********************** and ********************** that Lowes is going to take the unit back and refund their money back.Customer Answer
Date: 05/26/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Although we indicated we would retrieve the equipment and had authorization from the point of sale vendor to return the item, your authorized dealer is holding our equipment hostage until he completes the repair.The dealer had 54 days to complete the repair and failed to do so. This is disingenuous for him to demand to now complete the repair and hold ** up further.
We want the dealer to immediately release the equipment regardless of state of repair. We found it disingenuous that B&S gave ** an automated phone number with no way of contacting anyone for follow up. No last names and no extensions either. This isnt how a company should do business. Any of it.
Regards,
***********************Business Response
Date: 05/30/2023
The customer has been informed as of today they can pick up their unit from the authorize dealer.Initial Complaint
Date:05/23/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased Perruzo Flail mower 3/2021 from **** Farm Equipment. Took possession of Flail mower 6/2021. The mower has an 18 HP Briggs and Stratton Vanguard Engine 2 year warranty. 8/2022 The engine caught on fire. 9/2022 I took the mower to a Briggs and Stratton dealer (************** Equipment located in *******, **, *****). ************** has been trying to work with the Briggs and Stratton Representative for the past 8 months to work on warranty coverage. The serial number on the engine was destroyed in the fire. Months ago the * and S representative stated as long as I had a bill of sale the serial # was not needed and he would have to come and look at the mower in person (regardless of sending them the pics and proof of purchase). The representative from Briggs and Stratton has not been responsive (a no show) and I am sitting with a $6000 piece of useless equipment. I would like to have Briggs and Stratton honor the warranty, provide a replacement engine and pay for Precision Lawn's labor to install the new engine. I am not seeking reimbursement for burned bearings, belt and paint damage (although it would be a good gesture for * and S to cover the extended damage from the fire caused by their product)Business Response
Date: 06/06/2023
After careful inspection Briggs and Stratton has decided to cover the replacement engine only. Briggs and Stratton is not willing to cover the labor.Business Response
Date: 06/06/2023
After careful inspection Briggs and Stratton has decided to cover the replacement engine only. Briggs and Stratton is not willing to cover the labor.Customer Answer
Date: 06/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I appreciate Briggs and Stratton offering to provide a replacement engine (delivery to the dealer is still pending). For the fact that I had to wait 10 months to get a warranty determination. I had no other choice but to go out and buy new equipment costing me thousands of dollars. For this reason I feel Briggs and Stratton should also pay for labor to install the new engine.
Regards,
***********************Business Response
Date: 06/09/2023
The Safety & *************** has reviewed the case and this is their findings, we are not able to make changes to this.Customer Answer
Date: 06/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewedI am disappointed to hear your Safety & ************** is unwilling to cover the labor costs.
10 months ago if Briggs and Stratton would have reviewed my case in a timely manner and even if you decided NOT to approve my claim at that time I would have done the repairs myself for a lot less than than the cost of having to buy new equipment.
But, since there was a pending claim I was not allowed to make repairs prior to your review of the engine unless I wanted to forfeit the warranty. This forced me to buy new equiptment while I awaited the outcome creating excessive hardship on your customer.
********************** even stated in a previous reply that the lack of responsiveness to this claim was not up to their standards.
I spoke with the dealership and they said it would only be a couple of hours of labor to install the new engine.
The dealership has also not recieved an ETA on the replacement engine arriving. How much longer will I have to wait?
I really feel your Safety and ************** should reconsider their position on covering the cost of labor.
Regards,
***********************Business Response
Date: 06/13/2023
At this moment the offer will stay the same. Safety & ************** is ONLY willing to cover the replacement engine, no labor coverage.Customer Answer
Date: 06/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is unsatisfactory to me.I will accept the offer of the engine replacement. I will be sure to share my experience with others.
Please reach out and provide an ETA for delivery of the engine to ************************* in *******, **
Regards,
***********************Initial Complaint
Date:05/19/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
5/8/2022 purchased a Black *** 22-inch 150cc ****************** Mower with High Rear Wheels. 4/15/2023 the shaft of the motor broke and the lawn mower was rendered useless (Well within the one-year warranty). 2 days after it happened, I contacted ********, they told me to call ********. Yesterday ***** **************** called me and told me ********************** and ********************** is responsible for the broken shaft of the motor. 4/17/2023 I called ************ for Briggs and Stratton repair and warranty service I could not speak with a live representative and only gave the option to call a authorized service repair shop, which didnt provide an option to find one in my area. On April 17th, I called multiple numbers, only for the calls not to be answered or told they were not authorized dealers. Besides trying to call Briggs & Stratton, I have dealt with Wal-Mart, Blackmax, and Techtronic. I had a BBB complaint #******** that started when the shaft in the engine broke. I received a call from ***** ************ on 5/19/2023 that the engine is not covered by Black*** or Techtronic and Briggs and Stratton is responsible. I want a refund - due to the longevity of trying to have the warranty honored and just buying a new lawn mower, since it has been over a month. Every call lead me in a totally different direction to try and have this issue resolved.Business Response
Date: 05/23/2023
The customer has been referred to E&M Chainsaw Sales & SVC for a warranty consideration on her engine.Customer Answer
Date: 05/24/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am attempting to find the time to drive from ********* ******** to **********, ******** to get the lawn mower and take it *******, ** where the authorized dealer is located which is a 58 mile trip one way. I work Monday through Friday 8 am to 5 pm. I am going to attempt to take it this Sat. If they are open, as it is Memorial Day weekend. I spoke with a representative who said I had to take the device to the authorized dealer and they will determine it if is a manufacturer issue. Until the lawn mower if fixed, replaced or refunded, I will not close the complaint
Regards,
***************************Business Response
Date: 05/30/2023
Briggs and Stratton has to inspect the unit and make the determination if the repair will be a warranty coverage. If he/she feels this issue should be covered under your 2 year manufacturer's warranty, than he/she will file the claim.Customer Answer
Date: 05/30/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I wasn't able to go to the authorized dealer this past weekend because of the holiday weekend, but do plan on taking it this Saturday, which I think is **** 3rd.
Regards,
***************************Business Response
Date: 06/06/2023
The authorized Briggs and Stratton dealer ill make the warranty determination, once you drop the unit off for an inspection.Customer Answer
Date: 06/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I didn't get to go to ******* on Sat because my sister in law passed away Friday morning and now I'm having to deal with money hungry people who think the woman had anything worth more than a dime, along with mother in law staying at our house.I will make an attempt this Sat, it doesn't help the location is so far from me and I have to take an entire morning to pick up my son in law, the mower and drive to *******. If I didn't have to pay for the inspection I would have him take it, but I'm the one with the money.
Regards,
***************************Customer Answer
Date: 06/07/2023
Thank You for your condolences. I thought I was going to be able to do it this Saturday, but my sister in laws boyfriend is all alone, as his family is from ********. I just bought him a plane ticket back to ******** for Sat and I have to take him to the airport in ********** that day. Possibly next Sat morning the 17th.Customer Answer
Date: 06/23/2023
I am having a hard time finding the time on a Sat to take the lawn mower to *******. I am going to try to take it tomorrow but so cant guarantee I can. Ever since my sister in law passed, my mother in law (who lived across the hall from her and practically watched her die) has moved in and we wont go back to her apartment. We wont allow her to bring a lot of her stuff her because their apartment building has bed bugs. Were in the process of getting her new bedroom stuff and the past couple weeks have been overwhelming. I will try to take it tomorrow, if not, then next weekend.Initial Complaint
Date:05/05/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Brought my Engine to a Briggs & Stratton Dealer for Warranty Claim, *******************. My engine developed a knock while underway and in an attempt to get it back to shore, it ended up blowing a piston threw the side of the Engine Block. Brought it to dealer for Warranty. Dealer informed me that they would not be honoring my Warranty because it is related to insufficient lubrication. When indeed it is their fault for the the insufficient lubrication. My Engine has always been serviced on time and always full of oil, so there is not reason for them not to honor my warranty.Business Response
Date: 05/16/2023
Engine has been shipped to our Quality Dispute team for inspection. The customer will be notified once the inspection has been completed.Initial Complaint
Date:04/17/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
- Date of Transaction: 04/11/2023 - What is the Business Committing to Providing: Briggs & Stratton 3 Year Engine Warranty - Nature of the Dispute: I purchased the TB ***************Propelling Lawn Mower from Badcock in ********, **. After only 25 hours of use (Basically, 1 day of use), the Briggs & Stratton Engine blew. I properly placed the correct amount of oil in the lawn mower. I contacted Briggs & Stratton about replacing or repairing the engine under their 3 year engine warranty guarantee. They informed me to take it to their Repair Shop, ******************************, in *******, **.The repair shop stated that we "ran the mower without oil" so the warranty will not cover the engine replacement or repair. This is not true, we did have oil in the lawn mower. The repair shop wanted to charge for repairs the same amount it cost to buy the mower originally. We emailed the Briggs & Stratton ******************* and they refused to replace or repair the mower.Briggs & Stratton went bankrupt in 2020 and were sold to a new company. I have read several reviews in which many Consumers are stating that they know they are selling faulty engines and are not honoring their warranty agreement by having their repair shops state the same excuse which is "Ran without Oil". I only have 25 hours of use (1-Day Use) with this lawn mower, it had oil in the mower and I purchased it well within the 3 year warranty timeframe. I would like for Briggs & Stratton to please honor your 3 year engine warranty agreement. - Has the business tried to resolve the dispute?: I have contacted the Original Retail Store we purchased this mower from, taken the Mower to the Briggs & Stratton Repair Shop for inspection, emailed the Briggs & Stratton ******************* but still no resolve. I only received 1-Day Use of This Mower.Can you please help?Business Response
Date: 05/01/2023
There is a 2-year warranty time frame on this product for manufacture defects and/or workmanship. It does not cover damage caused by improper use or abuse, improper maintenance or repair, normal wear and tear, stale or unapproved fuel, or debris in the fuel. Briggs and Stratton Engine Tech Support & Power Distributors both agree the engine was ran low on oil so the warranty repair is still denied. The next option the customer has is too send the engine out for a Quality Dispute. The Quality Dispute team will than evaluate the engine and make the final determination if the engine repair should be covered under the customer manufactures warranty. If the customer agrees with sending the engine out for a Quality Dispute he should reach out to his dealer for further assistance.Customer Answer
Date: 05/03/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please type your response here.]
Regards,
******************Customer Answer
Date: 05/08/2023
Dear Briggs & Stratton,
We are not satisfied with the Briggs & Stratton claim denial because I contacted the Dealer and asked them to send the Mower to the Quality Dispute Team. The Dealer informed ** that they will charge ** a $30 fee to ship the mower to the Quality Dispute Team. Also, the Dealer informed ** that if the Quality Dispute Team determines that it is not covered under the warranty, then, we will have to pay an additional fee to have the Mower sent back to their shop. Then, the Dealer said they will charge ** another fee for labor inorder to put the mower back together inorder for ** to take it back home. In conclusion, It will costs ** 3 different fees inorder for them to determine if our mower is covered under warranty inwhich they keep stating that is not, even though we have only used the mower for only 25 hours.
Our mower is still within the 2 year warranty agreement period. We only had 25 hours of use for this engine. We placed the proper amount of oil within the mower. Our engine should have been covered within the 2 year warranty period.
Briggs & Stratton is constantly using this "Used without Oil" claim denial excuse for alot of their consumers inorder to not honor their warranty agreements. They are placing faulty engines out in the public for everyday consumers to purchase which then, stops working after 1 day of use, while the customer has payed close to $500 for the mower. This is not right.
We do not agree to what Briggs & Stratton Unfair Practices.
Business Response
Date: 05/16/2023
Briggs and Stratton is willing to cover the shipping cost to have your engine inspected by our Quality Dispute team. After the quality dispute team inspects the engine and it has been determined that this issue is not a manufacturers defect. The engine will be shipped back to the dealer disassembled but at no cost to the customer.Customer Answer
Date: 05/21/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******************Initial Complaint
Date:04/13/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bought a new lawnmower 8/9/2022 , and it doesnt start . Took it in and now they are telling me its fuel problem and its not covered under warranty. Suppose to have a 2 year warranty. Now I have to pay 130 to get it fixed for a carburetor.Business Response
Date: 04/20/2023
Briggs and Stratton has requested information from the customer for a review. Until we have the requested information Briggs and Stratton can not make any decision on a refund.Customer Answer
Date: 04/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please type your response here.]
Regards,
***************************
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