Complaints

This profile includes complaints for Briggs & Stratton's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Briggs & Stratton

  12301 W Wirth St Milwaukee, WI 53222-2110

• 

  Briggs & Stratton

  150 Technology Pkwy Auburn, AL 36830-8137

• 

  Briggs & Stratton

  7251 Zell Miller Pkwy Statesboro, GA 30458-3487

• 

  Briggs & Stratton

  731 Highway 142 Poplar Bluff, MO 63901-8159

• 

  Briggs & Stratton

  3300 N 124th St Wauwatosa, WI 53222-3106

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After purchasing a lawn mower with a Briggs & Stratton engine the engine began to falter and would no longer run properly, then failed to operate normally at all. The company did not respond to my attempts to contact them. When I did finally contact a representative I was first given instructions on how to fix the problem which did not work. More attempts to contact them, and the next time the representative advised me to take it to an authorized service provider. When I did they said they would not work on it, and said that the fuel I was using probably damaged the carburetor (note: I used the fuel recommended by the manufacturer). I purchased and installed a new carburetor and used the "correct" fuel, but it did not correct the problem.

  Business Response

  Date: 08/16/2023

  ******** was informed that his unit is 3 years out of warranty. He was informed that we can not refund, replace or cover the repair. The customer has been referred back to the dealer so he/she could do a further inspection to determine if the issue is a manufacture defect. 

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a DR ***** and brush mower from DR in April of 2023. The engine was a Briggs and stratton. It blew up after working for 1 month. I provided proof that I had filled the machine with oil, but they said I am at fault for not doing so. The proof was in a video from my home security camera system, and shows me with the oil can and pouring it into the machine on June 30th at noon. I cut the grass for a few minutes then came inside to get a drink. When I returned to mow a second time, I started the mower and walked it toward the front area. As I neared the front gate the motor blew up. ******* it is Briggs warranty, they can't do anything. Briggs won't honor their warranty. I had to buy a new motor from DR. I would like to get Briggs to honor the warranty and give me a new motor or reimburse me for the money I spent buying the motor from Dr.

  Business Response

  Date: 08/17/2023

  Briggs and Stratton is attempting to reach out to the customer to discuss his case. 

• Initial Complaint

  Date:08/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a zero turn mowers with a Briggs & Stratton engine in May of this year. It came with a 2 year manufacturer warranty. Less than 3 months later the mower stopped working. Had to pay a ***** fee to have it picked up and taken to the warranty repair shop which was their choice, not mine. Since then, 3 weeks have passed, the mower is repaired and determined to be a manufacturer problem but they do not answer their phone and have not approved the repair which is going on 2 weeks now. I paid ******* for this mower and I don't know where else to turn. I've had to pay someone to cut my grass last week and it appears that I will have to do this again in the coming days.I've called the warranty phone line that I was given and no one answers, you can only leave a message but no one calls back.The repair shop will not release my mower because the work has not been approved by Briggs and stratton online portal.The repair shop also has my receipt from the purchase so I don't have anything to upload.

  Business Response

  Date: 08/03/2023

  As of today the customer informed ********************** and ********************** that she could pick her unit up from the authorized Briggs and Stratton dealer.

• Initial Complaint

  Date:07/31/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 13, 2022 I purchased a new Toro Model #***** 22" lawn mower from ********** in *******, *****. The Briggs & Stratton engine model #***J02-0167-F1 was warranted for two years from the date of purchase. On July 15, 2023 I was mowing normally and stopped the engine by releasing the safety bar. I attempted to start the engine a few minutes later and could feel that there was no engine compression when I pulled the start rope. The mower would not start. Since the warranty was still in effect, on July 18 I took the mower to the nearest authorized Briggs & Stratton warranty repair location, which is ******* ************** They contacted me and left a message on July 28 that the there would be no warranty coverage for this engine and that I should come pick up my mower. I went to the ******* ************* on July 31 to retrieve my mower and was immediately charged $54.13 for 1/2 hour of labor. I spoke with the unidentified mechanic who returned the mower, who told me that dirt had been ingested into the engine and had caused damage resulting in there being no engine compression. He explained that a vacuum device had been hooked up to the motor and that was how it was determined that there was no compression even though it was obvious that there was no engine compression when I took the mower in to the shop. He also told me that the engine had not been disassembled and that he did not know the nature of the internal damage. I was simply told that dirt ingestion had somehow caused loss of compression. I was also told by the mechanic that Briggs & Stratton had not approved disassembly of the engine, so no further investigation of the compression loss was done. Later, with assistance from a mechanic, I removed the cylinder head and found that the exhaust valve seat had come loose and was preventing the valve from closing. This should be a warranty issue.

  Business Response

  Date: 08/11/2023

  Briggs and Stratton is attempting to reach out to the dealer to gather more information pertaining to his engine.

• Initial Complaint

  Date:07/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 21 inch ****** push mower with a Briggs and Stratton motor on June 3, 2023. I had to exchange the mower 7 days later beause it wouldnt start. On July 5th, the replacement mower would not start. The store will not exchange because it is out of the 30 day original purhase date and is now a warranty problem. I have attempted to contact Briggs and Stratton only to be forced to an automated line which says to contact a dealer. ****** says its not their problem. The store I purchased it at says to contact warranty ***** All warranty dealers in my area are backed up for any service over a month. I have a $400 lawn mower that cant be used and grass that is out of control and I cant get any help in a timely manner. I have also attempted to reach Briggs and Stratton via email only to be told the same thing. Please help me get this resolved.

  Business Response

  Date: 08/01/2023

  Briggs and Stratton has attempted to reach out to the customer on 4 different occasions. We attempted to reach out on 7/20/2023, 7/24/2023, 7/25/2023, we also sent an email on that day as well. Lastly we tried reaching out to the customer on today. The case will be considered closed if we have not received a phone call back from the customer.

• Initial Complaint

  Date:07/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a snapper sxdwm82 x 21 mower on 5/24/2023. One battery completely failed 2 weeks ago. The power shuts down randomly during use. Will not restart. If the battery is removed, and replaced, it will usually restart.I tried contacting the helpline, and it said to contact a dealer service center. The closest is about 130 miles away, I called them and they said they do not service electric snappers even though the web site said the do. There are no other centers listed within a 150 miles of st *******/st *****. The mower has a 5 year warranty and the battery has a 2 year. I have spent all morning trying to contact them to no avail. A warranty is of no value if you cannot exercise it after a failure after 2 months. Or need to travel over 100miles. The mower was purchased for a total of $508.55 and I registered the mower. I provided the receipt and registration as supporting documents. The mower is not usable with one battery and having to constantly try to reset the mower. I am using a different mower at this time. There are two issues- the battery and the mower.I would accept a zero cost exchange, a refund, or a local repair (25 miles?) in a timely manner less than a month.

  Business Response

  Date: 07/21/2023

  Snapper has discussed this matter with the customer and offered a settlement, the customer accepted and will work with our customer support representative to resolve the inquiry.

  Customer Answer

  Date: 07/21/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I was very happy with the speed with which the addressed the issue. I do wish there was a way to have contacted them directly with out going through BBB.  Thanks to both BBB and BandS representative who worked the issue.
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:07/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After using this motor on a pull behind brush mower for less than hour the piston broke and the engine would not start. We had the mower full of oil but Briggs and Stratton is denying the warranty on the motor that we have used one time.

  Business Response

  Date: 07/25/2023

  Power Distributor has been working with the dealer in regards to the customer replacement engine. The customer will be updated and notified once the engine has arrived at the service center. 

• Initial Complaint

  Date:07/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a new Toro mower with a Briggs and Stratton engine last year. With only about 15 hours on the engine the head gasket blew. An authorized service center made the repair under warranty. A short time later the engine failed. The service center said it would need a new engine. Please note, just so the reader is clear; the engine failed on a NEW MOWER. After months {now were in 2023} Briggs and Stratton approved a new engine. As of this writing, here I sit with NO MOWER since the approved engine replacement has yet to arrive!!! The grass still grows however so I was using an old clunker mower which, as you may have guessed, died leaving me no choice but to go out and buy a new mower!!! Imagine how ****** I am to be put in the position to have to buy another, new mower, which, I wouldn't need to do if Briggs and Stratton would put the customer first and send out the new engine for the "new" mower sitting in the service center. The service center {Northeast Equipment} has NOT been able to make any headway on getting this engine {engine # ***J05-0173-F1.} Now it's my turn to take up the fight. This has turned into a very frustrating process since I have yet to get a human being on the phone so I can fight this. This company *****, but I'm not giving up.

  Business Response

  Date: 07/24/2023

  Power Distributors is working on getting the engine shipped to Northeast Equipment. The customer will be notified as soon as the engine has been delivered. 

  Customer Answer

  Date: 07/24/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

  Customer Answer

  Date: 07/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  I still havent heard anything concrete yet, but they do agree this wasnt handled well as far as sending out a new engine to the dealer.  The new engine has been paid for and they agree

  This needs to be resolved so, Im still waiting.

  
  Regards,
  
  *************************

  Business Response

  Date: 08/03/2023

  Briggs and Stratton made the customer aware that the engine is still being built. The customer will be notified once the the engine has been shipped out to the dealer. 

• Initial Complaint

  Date:07/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a **** bilt mower from MTD in April of 2022. I used the mower for one mowing season. It worked a couple weeks in 2023 then just stopped working. I followed all the steps of their set up for failure warranty. I waited for two months to get an appt with an authorized dealer near me. Then I had to wait two weeks just to be told that my issue was the engine and Briggs and stratton wouldn't cover it. So their authorized dealer took apart my engine and returned it to me that way as it costs additional money to put back together. As well as I had to pay $100 fee just for them to look at it and an hour of labor. That I didnt get back by the way. Just to be told it was "my fault" and it would cost me $1200 to fix a mower I paid $1600 for a year ago. The company and authorized dealer are obviously working together to s**** the customer and go to any lengths to blame it on the customer. Ive seen many reviews with the same problem. I want my money back I wasted on this awful mower. Do yourself a favor and never get a mower or any equipment with their engine.

  Business Response

  Date: 07/19/2023

  Briggs and Stratton has attempted twice to reach out to the customer to discuss her case.

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Briggs & Stratton Emergency generator Fortress Model on 10/22/21. The generator broke down on 12/1/22 when the starter motor failed. On 4/28/23 the unit malfunctioned again when it would not perform its weekly exercise cycle. A technician from ***********, *****, **** repaired the unit and I was sent a bill for $170.60. The unit is supposed to be under warranty, yet I'm being billed by *********** for the service call and repair. Briggs & Stratton needs to honor their warranty and cover the cost of these repairs to my unit.

  Customer Answer

  Date: 06/30/2023

  Here is the purchase info on my Briggs & Stratton generator. The serial # for the unit is on the purchase order.

  Thanks,

  *************************

  Business Response

  Date: 07/07/2023

  Briggs and Stratton has reached out to the dealer for more assistance in regards to the $160 charge. Once we have all of the information in regards to the charge the customer will be notified with a decision.

  Customer Answer

  Date: 07/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *******************************

  Customer Answer

  Date: 07/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Consumer has attempted to send this invoice through the email provided. It is attached here again. 

   
  Regards,
  
  *******************************

  Business Response

  Date: 07/19/2023

  The customer has been notified that ********************** and ********************** will not reimburse him back for the service call that R&J completed. On the invoice it does not mention the issue was a manufacturer's defect. The customer was informed that the dealer should file a warranty claim if he or she saw a defect on the service call back in May. At this time Briggs and Stratton will not refund the $170 back to the customer.

   

   

  Customer Answer

  Date: 07/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]  Well, obviously Briggs & Stratton does not stand behind their products.  The technician noted that my generator did not start at the programed time and 

  simply did not care, or was incompetent and did not recognize that the unit was under a warranty with Briggs & Stratton.  The unit malfunctioned, plain and simple, and Briggs & Stratton does not stand behind their products.  I will never do business with them again.  To anyone and everyone who reads this complaint all I can say is stay away from this company, their products are garbage, and their warranties are bogus. 
  
  Regards,
  
  *******************************