Complaints

This profile includes complaints for National Bobblehead Hall of Fame and Museum's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  National Bobblehead Hall of Fame and Museum

  170 S 1st St 2nd Floor Milwaukee, WI 53204-1402

  
• 

  National Bobblehead Hall of Fame and Museum

  PO Box 982 Milwaukee, WI 53201-0982

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/21/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pre-ordered a bobblehead on March 21, 2024 for $39.50. It was supposed to ship in August. Once October rolled around with no order status, I requested a cancelation on October 2. It was acknowledged and I was told I would receive a refund in 10 days. I followed up on October 24th because I had not yet been refunded. At that time, I did not receive a personalized response; I received a generic "order cancelation" email. I followed up again on October 30 and did not receive a response. I followed up yet again on November 3 and 19 and have not received a response. I have also called them numerous times and never get a person. I have also left voicemails and have not received a call or email back.

  Customer Answer

  Date: 12/09/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  I did receive a refund from the company the day after I submitted the BBB complaint.

  
  Regards,
  
  ******** **********

  
  

• Initial Complaint

  Date:11/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed order#******* for a UConn Huskies bobblehead doll. When I bought the doll I was told it would be delivered in September. In September when I did not get the doll I called National Bobblehead and I was told it was back ordered and to expect it in October. Then October came and I did not receive the bobblehead. On October 24th I spoke to ****** at Bobblehead that my patience ran out and I want a refund. He cancelled the order and said I would receive the credit to my credit card in a week. It is now November 19th and I called about the status of my refund on 11/19 since it has not hit my credit card. After being hung up on twice, I was told by I believe the same guy that my credit card would be credited in a week. Obviously I do not believe what has been told to me. Consequently I am filing this complaint to get a credit on my credit card for the amount of my purchase.

  Customer Answer

  Date: 12/04/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  I want to let you know that shortly after I filed my complaint, I did receive a credit to my credit card account.  I am satisfied with the results of my complaint. There is nothing left to do with this complaint.

  
  Regards,
  
  ******* ********

  
  

• Initial Complaint

  Date:11/04/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered three Zippy - Akron Zips Bobbleheads in March, 2024. I was told they would be shipped in August. Then September. Then October. Then November. So I canceled the order on September 30. I had to cancel the order again on October 15 because the September 30 order was not processed. I have called weekly for my refund and it never is processed. I want the full refund processed for my order ASAP. This is ridiculous.

  Customer Answer

  Date: 11/19/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *******
  

• Initial Complaint

  Date:10/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed order on 5/10/24. Was advised once back in stock item will be processed. I pre-paid for the item, $108. After 4 months of no item being received nor any communication I cancelled the order on 9/10/24. I received cancellation of my order but no refund. Have followed up several times regarding the $108 refund but no response other than the order was cancelled.

  

  Business Response

  Date: 03/13/2025

  Hi *****,

  I'm very sorry for the issue and delay with the refund. We have investigated this and see that our initial attempts to process the refund did not go through successfully. However, we see that we were able to successfully process the refund on October 23rd.

  Again, I sincerely apologize about the issue with this order. We hope that you will give us another try and have issued a $10 gift card for you. You can just use the discount code CHRIS22460286 at checkout on a future order with no expiration. We successfully fulfill thousands of orders each week without any issue and hate to disappoint any customers. Our in stock orders ship within 2 business days of receiving your order and pre-order items typically ship by the expected ship date listed on the product page. We are also working hard to make sure our pre-order items arrive by the expected ship date and that our valued customers like you don't have to wait for a refund on orders that they cancel.

  Thank you for your patience and understanding.

  Thank you,

  ****
  Co-Founder and CEO

• Initial Complaint

  Date:09/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order summary:Jan 2, 2024, at 5:32PM ******* ********* Talking Christmas Bobblehead (Presale) 2 $41.00 Subtotal $82.00 Shipping $41.00 Total $123.00 CAD I have followed up numerous times regarding the status of my order, The response each time was continued delivery extension timelines. On Sept. 9/24 I sent an email cancelling my order and requesting a full refund (including shipping costs paid.) I received an acknowledgment of my email with a timeline of 10 business days for the refund to be processed. As of the writing of this complaint, no refund has been received.

  

  Business Response

  Date: 10/25/2024

  Hi *******,

  I'm very sorry to hear about the delay with your order, and I understand that can be very frustrating! The ******* ********* Talking Christmas Bobblehead was delayed due to production issues and recently arrived. I see that we cancelled your order for you on September 23rd, but for some reason, the refund was not successful. We just re-processed the refund, and you should receive that within 3-5 business days. I have attached a confirmation showing the cancellation as well.

  Again, we sincerely apologize for the delay and issue with the refund.

  Thank you,

  ****
  Co-Founder and CEO

• Initial Complaint

  Date:09/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern: Regarding website ******************************************* I purchased an order of Bobbleheads on April 9, 2024. I emailed the website that I purchased them from on April 29, 2024. These bobbleheads were pre-ordered bobbleheads and were supposed to arrive in their fulfillment center after I had inquired when to expect them to be delivered from an email sent on April 8, 2024 and received a response on April 29, 2024. The seller stated that one of the bobbleheads would be in the fulfillment center in August 2024 and the other two would arrive in the fulfillment center in September 2024. I emailed the seller again on August 20, 2024 and then he stated that the one bobblehead would arrive in the fulfillment center in September. I called the contact number on the website twice on August 20, 2024 and asked when I could expect to receive my bobbleheads. I offered to provide him with my order number and he stated that he didn't need my order number (which I thought was strange) and asked what bobblehead I was inquiring about. He then stated that it was expected to arrive in the fulfillment center in September 2024 and couldn't provide me for an explanation for the month delay. I called back later that day and was provided with the same explanation with the same guy. I believe that I have been scammed and very frustrated. I recently disputed this charge and because it is past sixty days my bank is unable to reverse the charge or give me back my money. I don't understand how this scammer's website is still up as I can see that he has scammed others. I recently requested a refund and they cancelled my order and informed me that it would take 10 business days to cancel my order, but have still not received my refund and it is now going on two business day weeks. Can you please help me with this issue? Thanks. Sincerely, ***** **** ************

  

  Business Response

  Date: 10/25/2024

  Hi *****,

  I'm very sorry about the issue with your order. I have investigated this for you and see that the refund attempts that we have made have not went through. We have escalated this with the ecommerce platform (Shopify) and they have assured us that the refund has been processed successfully now and you will receive confirmation of that. You will receive the funds back to your original method of payment by next week.

  Again, I apologize for the delay and issues with this order.We have created discount code BRIAN102524 for 25% off any future order if you would like to give us another chance to make you a satisfied customer.We ship all in stock orders within 2 business days and aim to ship all pre-order items by the expected delivery date listed on the website. There can be delays from time-to-time with pre-order items and we do our best to avoid those whenever possible. We ship hundreds of orders each day and have been in business for nearly 10 years--I can assure you were are not a scam and work very hard to make sure customers are satisfied with their *********************.
  
  Thank you,
  
  ****
  ***Founder and CEO

  Customer Answer

  Date: 10/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  My original form of payment has changed as I now have a new debit card number with my bank and want to assure that I will receive my refund. Thanks. 

   
  
  Regards,
  
  ***** ****

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This issue is mirrored by the plethora of similar complaints filed against The National Bobblehead Hall of Fame and Museum in *********, *********. I placed my preorder on June 21, 2024 and June 29, 2024, with expected delivery in August, 2024 and November, 2024. I received a text on July 25, 2024 stating I would receive both orders as scheduled. I called *** on Friday, August 23, 2024 and was told that they would receive the August preorder on Monday, August 26, 2024. I called *** again on that date and was told the order would not arrive until, "next month." I cancelled my order at that time, verbally and e-mail, and received confirmation of cancellation and a refund, "in 7-10 Business Days. I called today, September 10, 2024, and was told by the same man I have talked to during this process, that, "I'll let processing know." After that, I called my credit card company to begin the long dispute process. I have also filed a refund for my second order with a November delivery date, because it will be past the 90 day purchase deadline for me to file a dispute. I am confident I will have to go through this nonsense a second time. I also reached out to, "Singing For Change", a non-profit that is suppose to receive proceeds from my purchases, and let them know how *** is using their name to promote items that don't exist.

  Customer Answer

  Date: 09/25/2024

  I was refunded $89.00 from the Bobblehead Museum Hall of Fame on September 10th, 2024. The second refund was to be paid by September 20th, 2024. I called the Bobblehead Museum Hall of Fame on that day and was told by the same man who answers the phone that, "no one would be in the office until Wednesday", September 25th, 2024. My credit card company has since placed a reversal on the $68.00 charge I am still owed. I have also notified the licensing company for these Bobbleheads of the shabby business practices of the Bobblehead Museum Hall of Fame, *********, **********

  

  Business Response

  Date: 10/25/2024

  Hi ****,

  I'm very sorry to hear about the issues with your order. I do show that your first order for the Margaritaville Parrot Bobblehead (Order *******) was refunded on the same day you spoke with the agent, which was September 10th, as shown in the attachment. The second order that you mentioned (Order *******) for the Cicada Bobbleheads did have the chargeback, so you should have already received the refund from your credit card company. All pre-orders have expected delivery dates as noted on the product page and occasionally, an item can be delayed like the Margaritaville Parrot Bobbleheads were. All of the Parrot bobbleheads did ship shortly after you cancelled your order and within a few weeks of the original expected ship date. Additionally, the Singing for ***************** received the donations related to the bobblehead prior to the bobbleheads even arriving. 

  Again, I sincerely apologize for the delay and issue with your order.

  Thank you,

  ****
  Co-Founder and CEO

  Customer Answer

  Date: 10/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  National Bobblehead Hall of Fame in *********, ********* continues to operate an online sales business and continues to have many more complaints filed with the Better Business Bureau. My second refund was NEVER paid by the National Bobblehead Hall of Fame in *********, *********. The sale was charged back to them, via my credit card company. Their license to operate an online sales business needs to questioned and revoked. If I did not live 1800 miles away from *********, *********, I would definitely contact the local authorities in *********, *********, and follow the chain of command to see that to its fruition. 
  
  Regards,
  
  **** ******

• Initial Complaint

  Date:09/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on April 5, 2024. Order # ******* for $88.00. I cancelled the order on June 14, 2024. I received and email stated my refund would be processed within 10 business days. On July 2, 2024, I sent an email inquiring about my refund. I received an email same day, 7/2/2024, that my had been cancelled. I sent another email on July 22, 2024 inquiring about my refund. Never got a reply. I have called the company 7 times, 5 of which have been in the last 3 weeks, and I was told first, that I should get it within 3 days. Then I called again and was told a check would be mailed and I should receive it last week. I still do not have my refund as of today, September 10, 2024.

  

  Business Response

  Date: 10/25/2024

  Hi ******,

  I'm very sorry about the issue with your order and refund! I do show that we mailed check #**** for $88 on September 10th and it was deposited on September 16th, so I am glad to see you received the refund. 

  Again, I apologize for the delay and issues with this order.We have created discount code CHERYL102524 for 25% off any future order if you would like to give us another chance to make you a satisfied customer.We ship all in stock orders within 2 business days and aim to ship all pre-order items by the expected delivery date listed on the website. There can be delays from time-to-time with pre-order items and we do our best to avoid those whenever possible. The Purdue Heading to Phoenix Bobbleheads arrived and shipped out a few weeks ago and we have heard that they were worth the short delay from the customers who have been receiving them.

  Thank you,

  ****
  Co-Founder and CEO

• Initial Complaint

  Date:09/05/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 6, 2024 I ordered (2) Margaritaville Parrot Bobbleheads. They were $30.00 each and I had a discount coupon for $6.00 towards shipping (regularly $8.00). Therefore, my balance was charged on my credit card for $62.00 (Order 1275718).Then I noticed there was a duplicate charge for the same items for $68.00 on April 27, 2024. (Order *******)I called about the second order for $68.00 and they canceled the second order (that was a duplicate) on July 11, 2024. (Order 1276386).However, after multiple attempts, I have yet to receive the credit of $68.00 on my credit card.Also, I have not even received the two bobbleheads to date.I want my credit due of $68.00. If the two bobbleheads I ordered cannot be shipped to me, I want a credit of $62.00 for that order also.

  Customer Answer

  Date: 09/10/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  My complaint with National Bobblehead Hall of Fame has been resolved.

  They have credited me the $68.00 for the erroneous charge.

  
  Regards,
  
  ***************************

  
  

• Initial Complaint

  Date:08/28/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 17, 2023 I ordered a Marquette Golden Eagles Bobblehead for my wife as a good luck charm going into the basketball season. It was on backorder but would ship when it came in. I assumed it would arrive and didn't think about it. The item never shipped and we never received it. Later, I noticed ads on my phone from the Bobblehead HOF and remembered about the item. I cancelled the item on July 1, 2024 and received a confirmation indicating that it would be 8 to 10 days for my $48 refund. I called late in August and left a message, no one has called back. I would like a refund for this and wish their ads would disappear from the face of the earth.

  Customer Answer

  Date: 09/16/2024

  I did receive a response (8/28/24) indicating a cancellation of the order. That response was identical to a cancellation notice that I got when I initially contacted them about their failure to ship the product. In the first instance, they stated it would be 8 to 10 days for a refund, no comment to that effect was on this latest cancellation but it says "refunded item." To date, no refund has been issued.

  Customer Answer

  Date: 10/21/2024

  Not satisfied, they have not fulfilled their statement that the refund will be issued and yet their advertisements abound on my phone and internet browser. I suspect I will never see the money and hope that others will be cautious when responding to these ads.

  

  Business Response

  Date: 10/25/2024

  Hi *******,

  I'm very sorry about the issue with your order. I have investigated this for you and see that the refund attempts that we have made have not went through. We have escalated this with the ecommerce platform (Shopify) and they have assured us that the refund has been processed successfully now and you will receive confirmation of that. You will receive the funds back to your original method of payment by next week.

  Again, I apologize for the delay and issues with this order. We have created discount code CHARLES102524 for 25% off any future order if you would like to give us another chance to make you a satisfied customer. We ship all in stock orders within 2 business days and aim to ship all pre-order items by the expected delivery date listed on the website. There can be delays from time-to-time with pre-order items and we do our best to avoid those whenever possible.

  Thank you,

  ****
  Co-Founder and CEO

  Customer Answer

  Date: 10/30/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and accept this resolution. 
  
  Regards,
  
  ******* *****