Complaints

This profile includes complaints for National Bobblehead Hall of Fame and Museum's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  National Bobblehead Hall of Fame and Museum

  170 S 1st St 2nd Floor Milwaukee, WI 53204-1402

  
• 

  National Bobblehead Hall of Fame and Museum

  PO Box 982 Milwaukee, WI 53201-0982

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 24th I ordered one bobblehead for $38. The next day I requested a cancellation. I got a email saying I would get a refund within 10 days. I did not get a refund. I sent another email. I got the same email saying I would get a refund within 10 days. After looking at many other complaints against this company I realized this is probaly a scam.

  Customer Answer

  Date: 09/03/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Hi. I did receive a refund of $38 dollars recently.  My issue is resolved. 

  
  Regards,
  
  ***********************

  
  

  
  

• Initial Complaint

  Date:07/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 6, 2024, I pre-ordered ******************** and ******************* bobbleheads that were supposed to be available in April. The cost of each bobblehead was $30 with an $8 shipping fee for a total of $68.I had not heard anything from ***** so on 4/18/2024, I emailed to ask when they would be ready. I was told that they would be available for fulfillment in May.I emailed again on 5/20 and the response was that they would be available by the end of the month.On 5/21, I responded to that e-mail with the instruction to cancel the order if it could not be shipped by 5/31.On 6/1, I e-mailed to ask whether the item was available to ship and advised that if it was not, I wanted an immediate refund.On 6/3, I received an email confirmation of my cancellation request and was told that it would take 10 days to process the refund.On 6/15, I asked for confirmation of the refund since I hadn't seen any refund in my credit card. I received no reply to this request.On 6/24, I emailed again and advised that I had not received either the merchandise or the refund. I received no reply to this request.I attempted calling the ***** on 6/25 and no one answered the customer service number. I called and reached someone on 7/2 who said that the refund would be processed by the end of the week.When no refund appeared on my credit card, I called again on 7/9. I spoke to the same gentleman and explained that it was inconceivable to me why I had not received the refund. He told me that the employee who processes refunds was out of the office but I should receive it early this week.This is completely intolerable behavior on the part of this business. I would like a prompt refund.

  

  Business Response

  Date: 08/20/2024

  Hi *****,

  I'm sorry to hear about the issue with your order. I do show that you were successfully refunded on July 16th. I apologize about the issues with the refund, as it looks like it was not processing successfully on our end. We do have a new process to ensure refunds are processed in a timely manner and any unsuccessful refund attempts are reprocessed quickly.

  We always try to deliver pre-sale items by the expected date listed on the product page, but sometimes there can be delays outside of our control. We are working on ways to notify customers sooner and eliminate any delays whenever possible.

  I appreciate your patience and understanding!

• Initial Complaint

  Date:07/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a bobble head back on January 5, 2024, never received it, I called the company in March looking for my bobble head and was told they ran out and were making more in April, the mind you no one contacted me to tell me they ran out. The end of April comes along and no bobble head again. Call them to cancel my order, they do not cancel it. The man on the phone told me he couldnt cancel it and the people who do were on vacation, I told him I wanted my ordered canceled and wanted my money back. Finally get an email saying my order was cancelled but no refund. I called them again several times, they tell me I will get my refund by Friday which was May 29th, no refund. I have been trying to call them and no one answers, I have been leaving messages for someone to call me back and no one does.

  

  Business Response

  Date: 08/20/2024

  Hi ******,

  I apologize for the issue with your order and the delay in the refund. I do show that we attempted to refund you, but the refund didn't go through, so we sent the funds via ****** on July 11th as shown in the attached screenshot. We have implemented a new policy to ensure customers get a refund in a more timely manner and to ensure all refunds that don't process successfully are refunded using another method in a timely manner.

  For presale items, we do list an excepted delivery date and we always work our hardest to make sure the orders arrive on time. However, every once in a while there is an unexpected delay in the production and/or shipping process that can delay an order, which is what happened in this case.

  We appreciate your patience and understanding.

  Thank you!

• Initial Complaint

  Date:06/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had originally placed an order with the company for 1 **** the Orange Syracuse Orange Mascot Bobblehead on January 5th 2024 for the price of $43.00. This was a presale purchase with a shipping date of mid April. Well, that month came and went, and the company has since changed the shipping date about three times since then. I called and cancelled my order on May 31st 2024 and received an order cancelling email. I was told I would have my credit card refunded in 8-10 business days. Today is June 17th 2024 and I have yet to receive my money back on my card. I have called this company numerous times, each time talking to the same gentleman with the same response, I will look into it and get back to you. He never gets back in touch with you. I am writing to you to help me receive my money this company owes me in the amount of $43.00.

  Customer Answer

  Date: 07/02/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  After filing my complaint with the BBB, I wrote a second email to the company after my first one went unanswered. I placed numerous calls as well with the only response being it will be processed late Friday. I was told this for numerous weeks. After writing a poor review on the companys ******** business page, I finally received my refund on June 27th, almost an entire month since my order was cancelled, and was initially told a refund will be issued within 8-10 business days.
  
  Regards,
  
  *******************************

  
  

• Initial Complaint

  Date:06/11/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 5, 2024, I received a solicitation via email from the National Bobblehead Warehouse for a ***************************** bobblehead. I assumed that this was affiliated with, or at least sponsored by, *****************************. I purchased one bobblehead with Order No. ******* and was promised delivery during April of 2024. In May I realized that I had not received my bobblehead, and called the business. A person said that they were just beginning to ship the product and promised me delivery by June 10. Well, it's June 11 and there has been no delivery or further contact by the business. This appears to be a SCAM business where they take the orders and promise delivery a few months later, hoping that the purchasers will forget their orders. I am contacting the General Counsel of ***************************** to ensure that ********* donors are alerted to this SCAM business. There may be a museum but the sales side of this business needs to be shut down immediately. SCAM!

  

  Business Response

  Date: 08/20/2024

  Hi *******,

  I'm sorry to hear about the issue with your order. This is an officially licensed bobblehead and was a pre-order at the time of your purchase. Pre-order items have an EXPECTED delivery date, which can change based on a variety of factors such as production and shipping delays, which is noted on the item page and throughout the checkout process. Our goal is to always deliver the bobbleheads by the expected date, but there are some times when that doesn't happen.

  In this case, there was a production and shipping delay, which is why the bobbleheads didn't ship until July. We did update the product page and send a few updates to keep customers informed of the delays, but we know that some customers reported not receiving those emails for a variety of reasons (i.e. it went to a spam folder or the person had unsubscribed from emails). I do show that your bobblehead was delivered on July 11th as shown in the attachment.

  Thank you again for your purchase and understanding.

  Customer Answer

  Date: 08/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear 

  Although I finally received the bobblehead approximately three months after it was first estimated to arrive, I cannot forget or forgive the lies I was told in following up on my purchase. In May 2024, after realizing that I had not received the product that I was told would be delivered a month earlier, I asked for and was given a specific date by which the product would be received. I was also promised some type of discount or credit if I would remove my complaint. While I did not remove my complaint, nor did I get the product by the specific - not estimated - date of promised delivery. No credit or discount accompanied the late-arriving product. I understand supply chain issues; I do not understand or tolerate blatant lies to customers. The customer service of this business is abysmal and all I can say is CUSTOMER BEWARE. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:06/05/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January ****** I made a purchase of $38 for a commemorative UCONN mascot Bobblehead doll from the National Bobblehead Museum. The sellers website says that items in stock will ship within 5 days.Nowhere does it indicate that items not in stock--or items that I don't believe they have even ordered yet --would not be delivered in more than 5 months.In February I inquired about the order. I was told that the item would be in their fulfillment center in April.In April I was told May. On June 3, 2024 I demanded to know where the item is. Their response was "there has been a delay in shipment". No attempt by the business to explain the delay or advise when product will be delivered Atrocious customer service and deceptive practice--they never should have accepted payments for an item that they cannot produce

  

  Business Response

  Date: 08/20/2024

  Hi *******,

  I'm sorry for any confusion that the order may have caused. At the time of purchase, you checked a box that indicated "I understand that this is a presale and my order will not ship until the bobblehead is in stock." The item was a pre-sale item and pre-sale items are charged at the time or order to guarantee the item for you. This is a common practice in the industry and is clearly stated on the product page, throughout the checkout process and in the Terms and Conditions. I do show that your order was delivered with *** tracking number 1Z6YV568YW60815619.

  Thanks again for your understanding!

• Initial Complaint

  Date:06/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an online purchase on 4/29 in the amount of $78.00. On 5/7 I canceled the order. They have still not released my refund. Everytime I call, the *** states "we will get to it this week." Nothing has been resolved and I am becoming increasingly worried my funds will not be returned. This has caused financial stress.

  

  Business Response

  Date: 08/20/2024

  Hi,

  I sincerely apologize about the delay in processing the refund. However, I do show that the order was refunded on June 7th, as shown in the attachment. Please let us know if you need anything else.

  Thank you!

  Customer Answer

  Date: 08/20/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:05/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 16th, I purchased a ******************* bobblehead from National Bobblehead Hall of Fame and Museum. On April 23rd I sent them an email requesting to cancel the order. of $44.00. Later that day they responded with an email confirming cancellation of the order saying I would see payment in my bank within 7-10 business days. On May 8th, 11 days after the confirmation email for the cancellation, I reached out to ask the status of my cancellation because they had not refunded me $44.00. The next day they send me another email confirming cancellation of this order without any details or apologies. On May 13th, I respond to the second cancellation/refund email stating I did not need confirmation of cancellation because it had been confirmed in April. They did not respond. I have tried to call the number numerous time in between May 8 until the present date, May 21st to speak with someone about this. I have left three voicemails that go unreturned. On Friday, May 17th, I spoke with a man who confirmed my refund would hit my bank account that day. It has not. I left another voicemail today and called numerous time and no one answers. This is ridiculous.

  Customer Answer

  Date: 06/05/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  I have received a refund for my item and the issue is resolved. Thank you for stepping in. 

  
  Regards,
  
  *************************

  
  

• Initial Complaint

  Date:05/11/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two pre-order ********* Bluejay Bobbleheads on January 11th, 2024 for a pre-order that would ship by April 2024 (1st image) . The Bobbleheads have yet to ship, however when you look at the site now it states, May 2024 (2nd image) will be the ship date. It would be appreciated to have follow-up from the company if the shipping of the items would be getting pushed back it is quite frustrating.My preference would be having the order fulfilled, but if the item continues to be pushed back would like money back.

  

  Business Response

  Date: 06/05/2024

  The ****************** bobbleheads are scheduled to arrive at our fulfillment center by the end of this month. We can cancel your order and provide you with a full refund if you don't want to wait for them to arrive.

  Customer Answer

  Date: 06/06/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I understand it shows they haven't responded via the BBB however they did respond to my individual email to the company as well. Should the produ t be delayed further, I may respond her again.
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:03/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 19th I had a teenage grandson here visiting at my ********* let him play on my laptop. Long story short after a misunderstanding & oversight he put an order for 2 bobbleheads thru my paypal account without my actual permission. I caught this mistake & within a day or 2 sent an email to this bobblehead company asking then to cancel both items. They replied back that they would cancel the 2nd one but they supposedly had already shipped the first one. So I replied back that when this already shipped one arrives I will refuse it at the post office & send it back & that I expected a full refund, the post office informed me in refusing the package they would not be charged a return shipping fee. So, now I know they were lying to me because it took almost 2 weeks for this first package to arrive but anyways, i refused it at the post office & back it went to the company. Thinking all was resolved i patiently waited for my refund but heard nothing from this company. UNTIL another few weeks later & to my surprise the 2nd box showed up on my doorstep even tho they stated they had cancelled the order!!!! I immediately got on the phone & called this company & got some guy who sounded stoned out of his gord but explained the situation & gave him the order numbers & all the info. he needed to resolve the *********** placed me on hold for over 18 minutes & then hung up & the line went dead!! I called back once more & once more got the stoned ******* bitched about being on hold for 18 minutes & then hung up on & all this jerk said was your refund will be processed this coming friday & that was 2 weeks ago. After that phone call I immediately took this last box to the post office & refused ******* was sent back to the bobblehead company at no cost to them. Last week i received a notification from paypal that they sent a refund in the amount of $52.75 to my account. What I was charged for each bobblehead was $61.19 & this is the refund i expect back in full for each one!!!

  

  Business Response

  Date: 04/05/2024

  Customer has been refunded in full for both orders.