Reviews

This profile includes reviews for TeleCheck Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TeleCheck Services, LLC

  600 Vel R Phillips Ave Milwaukee, WI 53203

• 

  Telecheck Services

  100 Centerview Dr Ste 249 Vestavia Hls, AL 35216-3749

• 

  TeleCheck Services, LLC

  1600 Terrell Mill Rd SE Marietta, GA 30067-8302

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  TeleCheck Services, LLC

  PO Box 979 Brookfield, WI 53008-0979

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  Telecheck

  PO Box 6806 Hagerstown, MD 21741-6806

Review Details

• Review fromBarta J

  Date: 10/17/2024

  1 star

  Barta J

  Date: 10/17/2024

  One of the worst companies in existence!!!!!! I am unable to pay my ****** bill online because Telecheck would not accept my payment. My bank account has more than enough to pay that bill and a thousand more like it. I ended up calling ****** customer service and paid my bill using the same checking account and it went through just fine. Telecheck needs to be investigated for FRAUD!!!!!!!

  TeleCheck Services, LLC

  Date: 10/22/2024

  Ms. *******,

  Thank you for reaching out with the concerns. We would be happy to look into your account if you can provide additional information. 

  Please email your name, address, contact information and a copy of the declined payment if available to *********************** Please reference case number 13460702. 
  
  Thank You, Fiserv 

• Review fromDeborah A

  Date: 09/23/2024

  1 star

  Deborah A

  Date: 09/23/2024

  Telecheck is a horrible company. We have a construction company and when we write a check it gets declined. Have to call Telecheck and they have to verify the company so they put the person calling on hold and then call the company. Talk about stupid! Not only does it cost time for the employee to stand waiting for them to okay the check but the employee that is on the phone with Telecheck. I have sent an invoice to Telecheck for the lost revenue they are costing my company. According to them the check falls outside the parameters. How can you set parameters on a construction business. This is the worst company ever. It doesn't happen once in a while but has happened on the last 3 checks presented to a supplier. I wish I could give it negative stars as that is what it deserves.

  TeleCheck Services, LLC

  Date: 09/25/2024

  Ms. ******************** you for reaching out with the concerns. We would be happy to look into your account if you can provide additional information. 
  
  Please email your name, address, contact information and a copy of the. declined receipt if available to *********************** Please reference case number 13374494.
  
  Thank You, Fiserv

• Review fromJanice H

  Date: 09/16/2024

  1 star

  Janice H

  Date: 09/16/2024

  This company is horrible. Had check declined at ******* this wekend, had plenty of funds in checking account. Telecheck could not tell me why, no negative on report. Never had check declined before. Had to pay with credit card. Took forever and give way too much info to person on phone. I will not shop at ******* again. Telecheck is not a good company, needs to be checked out. Only getting a 1 star cause i cant leave 0

  TeleCheck Services, LLC

  Date: 09/25/2024

  Ms. ****************** you for reaching out with the concerns. We would be happy to look into your account if you can provide additional information. 
  
  Please email your name, address, contact information and a copy of the declined receipt if available to *********************** Please reference case number 13374783.
  
  Thank You, Fiserv

• Review fromRobin C

  Date: 08/23/2024

  1 star

  Robin C

  Date: 08/23/2024

  TeleCheck Declined a personal check at a merchant. There was no decline number listed on the receipt. When I called telecheck and gave them all my banking information, they told me they had not declined the check. I am able to write a check at other stores and cash checks at the bank with no issues whatsoever. This is a merchant, I have been going to for over 30 years. I think telecheck service is bogus. They want way too much personal information when trying to find out what exactly is going on. I do not want to give my license, social security number and banking information over the phone to someone who is obviously working in a huge room with a bunch of other telemarketers. Thanks for the embarrassing episode, TeleCheck (whoever you really are!)

  TeleCheck Services, LLC

  Date: 09/19/2024

  September 13, 2024
  *************************
  **********************
  RE: BBB Complaint No. ****** / *************************
  Dear ******************,
  TeleCheck has received your BBB complaint regarding a check decline and sincerely apologize for any trouble you have
  encountered.
  While we understand your frustration, we need a little more information to help us locate the decline so we can help resolve
  your concerns. Typically, we utilize a specific decline number you should have received at the point of sale on the transaction
  record (receipt) that was provided to you. If you do not have that information, any or all of the below additional information
  should allow us to locate and address the transaction at issue:
  A copy of your drivers license or other state-issued identification used in connection with the denied transaction; or
  A copy of a voided check from the account in question or the full bank account and routing numbers.
  Please note all information you provide us is legally protected from unauthorized disclosure.
  While we have done our best to respond to the issues you have raised, if you have any additional questions or concerns, please
  call me directly at ************** or you can reach me by email at ************************** You may also contact our
  Consumer *********** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a
  supervisor if additional assistance is necessary.
  
  PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER
  ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.
  Sincerely,
  *************************
  Consumer Resolution Services

• Review fromDavid B

  Date: 06/14/2024

  1 star

  David B

  Date: 06/14/2024

  If your a business and thinking about using telecheck then please reconsider, the employees have no way of correcting false flagged accounts. You can bet I will not write another check at ********. And if your ******** find yourself another check verifying company or demand better service for your customers. It's hard to believe that we have allowed ourselves to trust in computers so much that we do not allow ourselves a way to control some of the parameters (incase the programming has a flaw -happens all the time, thats why we have updates. Computers do not make mistakes, humans do. Who programmed it?) The following is my experience; -Wrote a check at ******** (I normally do not do) -denied code 3 -2 dropped call with a 3rd successful verified check -send kids to car with groceries stop at the liquor outlet thinking I just verified myself. -write another check for 1/10th the amount I just verified. -denied code 3 -left without purchase because my cold and frozen items I purchased was going to go bad since it already took 40 min to clear the first check -called on way home was told they can not adjust the parameters on my account and the computer decides. -informed telecheck I wanted to file a formal complaint at which time the employees refused to give his name but finally lied and gave false one (I recalled him introducing himself as carlos) -spoke with supervisor who basically told me they had no control over computer. I feel like I had done nothing wrong. The computer was wrong and they have no way of correcting it? I have never wrote a.bad check in my life, I have good credit and plenty of money to pay the check. I have no experience with this company but that translates to me bieng flagged as a fraud and they can't do anything about it, wow. This grocery shopping experience at ******** took from 1730 hours to 2015 hours to complete and I didn't even get all the stuff I tried to buy.

  TeleCheck Services, LLC

  Date: 06/17/2024

  ************,

  Thank you for reaching out with the concerns. We would be happy to look into your account if you can provide additional information. 

  Please email your name, address, contact information and a copy of the. declined receipt if available to *********************** Please reference case number 13056093.

   

  Thank You, ******

• Review fromKrista F

  Date: 05/29/2024

  1 star

  Krista F

  Date: 05/29/2024

  They, 3rd party lost the check. Funds available. Very unreliable Check your credit report.Cant even cash a check Stay away from this company

  TeleCheck Services, LLC

  Date: 05/30/2024

  **************, Thank you for contacting us with the stated concerns. In order to assist we need additional information. Please email us your name, address, phone number, and a brief summary of the issue to ********************* reference case number ********. Thank you, ******.

• Review fromRoy A

  Date: 04/25/2024

  1 star

  Roy A

  Date: 04/25/2024

  Awful, totally awful!! Guy did not help at all and even gave me the wrong fax number to send my proof of check being good. Then to find out he sent my case to recovery services even though I asked to open up a dispute case. Horrible company and I Donn’s understand why businesses use them!!!!!!

  TeleCheck Services, LLC

  Date: 05/08/2024

  IMPORTANT NOTICE: REFER TO TRACKING NUMBER ****** IN ALL FUTURE CORRESPONDENCE
  RE: BBB Complaint No. ****** / *******************
  Dear ****************,
  TeleCheck has received your BBB complaint regarding what seems to be an issue with a declined check as well as a possible
  returned check. We sincerely apologize for any trouble you have encountered including your experience contacting our call
  center.
  While we understand your frustration, we need a little more information to help us locate the transaction so we can help resolve
  your concerns. Any or all of the below additional information should allow us to locate and address the transaction at issue:
  A copy of your drivers license or other state-issued identification used in connection with the transaction; or
  A copy of a voided check from the account in question or the full bank account and routing numbers.
  Please note all information you provide us is legally protected from unauthorized disclosure.
  While we have done our best to respond to the issues you have raised, if you have any additional questions or concerns, please
  call me directly at ************** or you can reach me by email at ************************** You may also contact our
  Consumer *********** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a
  supervisor if additional assistance is necessary.
  
  PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER
  ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.
  Sincerely,
  *************************
  Consumer Resolution Services 

• Review fromAmy W

  Date: 03/11/2024

  1 star

  Amy W

  Date: 03/11/2024

  Telecheck has unreliable services that they offer to large corporations that determine if a person is able to write a check to pay for items being purchased. A transaction can be approved on one day then 2 days later the check is decline. When you call telecheck to verify why the check was declined they tell you it is due to lack of history on the account. This is the 3rd call with telecheck to verify information, the process is time consuming in the event you are on the call for 20 minutes

  TeleCheck Services, LLC

  Date: 03/19/2024

  March 19, 2024 ******************* ********************** RE: BBB Complaint No. ****** / ******************* Dear ****************,TeleCheck has received your BBB complaint. We sincerely apologize for any trouble you have encountered with this decline and your experiences contacting our call center.We want to help resolve this, but we need a little more information to help us locate the declines and determine what may be causing the declines. The best information would be the full routing and bank account numbers for the checking account that you are using. Alternatively, we may be able to locate the information using either your social security number or drivers license or other state issued ID.Please note all information you provide us is legally protected from unauthorized disclosure.While we have done our best to respond to the issues you have raised, if you have any additional questions or concerns, please call me directly at ************** or you can reach me by email at ************************** You may also contact our ******************** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary.PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.Sincerely,************************* Consumer Resolution Services

• Review fromKim B

  Date: 01/26/2024

  1 star

  Kim B

  Date: 01/26/2024

  Telecheck is unethical in its policies. Return check fees are inexcusably high and punitive. $25.00 is outrageous, and the fee was taken from my account without notice to me. The return policy had not been previously revealed. The fee was levied without my knowledge or permission. Reaching a human customer service agent is nearly impossible; majority of time is "hold". Customer service reps are calm and say they want to be helpful. However, they form a well constructed brick wall of immutable "company policy". When I asked to speak to a supervisor, after waiting on hold, I was disconnected. I had spent an hour trying to resolve this problem, and was passed from one part of the bureau to another. I am in Madison Wisconsin. Ann, at telecheck, told me to call ***, their "collections" agency. Tamika was polite, but immutable, citing "company policy". When I asked to speak with a supervisor, she told me he was not available and I should put my complaint in writing. I asked the name of her supervisor, and she said Dwayne *******. Since I believe further attempts to get the return fee reversed would be completely futile, I am reporting the them to Better Business Bureau. I have been asked to select a "star rating", which I object to. I don't want to give them any stars, but without one, my review cannot be left.

  TeleCheck Services, LLC

  Date: 01/29/2024

  ******************,

  We apologize that you had difficulty reaching an agent and did not get the outcome you were requesting. We would be happy to review your account. Please email your name, address, contact information and details regarding the issue to ********************** Reference case number 12637360.

  Thank You,

  Fiserv

• Review fromBarb C

  Date: 01/18/2024

  1 star

  Barb C

  Date: 01/18/2024

  Tried to write a check at **** ***** today. TeleCheck denied it. **** ***** employees gave me a number to call. Called it and gave the AI routing and account info, plus check number. TeleCheck's AI response said that it had asked **** ***** for additional information and **** ***** didn't provide it. **** ***** employees were confused. I still haven't been able to pay for the damn side door for my mom's house. lol. It's been there for 56 years, is beginning to fall apart, but I guess it will have to stay there longer.

  TeleCheck Services, LLC

  Date: 01/23/2024

  ******************,

  Thank you for reaching out with the stated concerns. We apologize you were given the answers you needed when calling. 

  We would be happy to look into this further for you. Please email us your information and a summary of the issue to ********************** Reference case number 12616185.

  Thank You,

  Fiserv