Reviews

This profile includes reviews for TeleCheck Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TeleCheck Services, LLC

  600 Vel R Phillips Ave Milwaukee, WI 53203

• 

  TeleCheck Services, LLC

  PO Box 979 Brookfield, WI 53008-0979

• 

  Telecheck Services Inc

  2750 Lake Villa Drive #303 Metairie, LA 70009

• 

  Telecheck

  PO Box 6806 Hagerstown, MD 21741-6806

• 

  Telecheck Services

  100 Centerview Dr Ste 249 Vestavia Hls, AL 35216-3749

Review Details

• Review fromJennifer A

  Date: 09/09/2023

  1 star

  Jennifer A

  Date: 09/09/2023

  I spent an hour on the phone trying to resolve how more than $18 grand was withdrawn from my account by these folks. They ask for all the info youre told NOT to share over the phone including your drivers license number. Supposedly a claim was filed but they couldnt provide a claim or tracking number for me to follow up with. I should hear from someone in 10 business days sick to my stomach.

  TeleCheck Services, LLC

  Date: 09/20/2023

  IMPORTANT NOTICE:
  REFER TO TRACKING NUMBER
  543973
  IN ALL FUTURE CORRESPONDENCE

  RE: BBB Complaint No. ****** / *********************************
  
  Dear ********************,
  TeleCheck, a check processing company, has received your BBB complaint regarding what we understand you believe was an
  unauthorized debit from your checking account. As stated below, the debit a $18342.44 item paid to Multiclient ECS was
  processed on an ********************* checking account ending in ****.
  TeleCheck reached out to Multiclient ECS to validate the transaction in question, and they informed us that the transaction was
  fraudulent. The merchant also stated that the transaction had already been reversed and funds restored to your bank account.
  We believe this resolves your issue, but if you have any additional questions or concerns, please call me directly at (240) 849-
  5021 or by email at ************************** You may also contact our ******************** at ************** MondayFriday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary.
  PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER
  ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.
  Sincerely,
  *************************
  Consumer Resolution Services

• Review fromJocelyn J

  Date: 08/23/2023

  1 star
  This place is a joke and I spoke with several individuals dealing with a bill. They are all rude and ghetto. Cheryl refused to hang up the phone so I would not leave her a bad survey. Saroge said he couldn't get a supervisor but when I said Cheryl wouldn't get off so that I could do a survey. A woman who I know Cheryl acted as a supervisor and gave the name Toni. I informed her she was lying. This place is a scam and a joke. The BBB should shut them down.

• Review fromTerry c.

  Date: 08/07/2023

  1 star

  Terry c.

  Date: 08/07/2023

  On 7/25/2023, there was an unauthorized/fraudulent charged to our business account. Someone had stolen our bank account information in order to obtain an ACH check through "TeleCheck" Services to pay another merchant "DFS DirectPayment" for PNC Bank in the amount of $2,462.73. I would like to report this company "TeleCheck" for a bad business practice for accepting stolen bank account information. TeleCheck services would not cooperate in investigating an unauthorized charged/check that was presented to them by these thieves. Checking their website, it was misleading in saying that their system can verify if checks preseted are valid meaning with correct information of the bank account holder. It is just so frustrating calling and reporting this to TeleCheck fraud department as everyone who answers was rude and most are answered from overseas. TeleCheck is an easy access for thieves to obtain/process fraudulent charges. TeleCheck would not even cooperate to investigate this matter. I had reported them to FTC as well. I hope BBB can reach out to this company as they have a very poor bad customer reviews as well and this company should be investigated.

  TeleCheck Services, LLC

  Date: 08/30/2023

  IMPORTANT NOTICE:
  REFER TO TRACKING NUMBER
  538630
  IN ALL FUTURE CORRESPONDENCE

  Dear ************,
  TeleCheck, a check processing company, has received your BBB complaint regarding what we understand you believe was an
  unauthorized debit from your checking account. As stated below, the debit a $2438.76 item paid to DFSDPA was processed on an
  US Bank checking account ending in ****. But, as discussed below, TeleCheck cannot modify the transaction at this point.
  Accordingly, our recommendation is that you dispute it with your financial institution, US Bank.
  
  The debit transaction here, involving a transaction with DFSDPA on August 8, 2023 was approved1
  by TeleCheck. After TeleCheck
  approved it, the transaction was submitted for payment to your bank via the *** network. Once a transaction processes successfully,
  there is unfortunately no further action TeleCheck can take regarding it until you dispute this with your bank, as all TeleChecks role
  was to approve or decline the transaction. If, as we recommended above, your dispute with the bank is successful, it will generate a
  return of those funds to the merchant and funds will be returned to you. This will then generate a debt item in our system which you
  will be notified about. At that point, you should be able to dispute the item with us and we may be able to update it to fraud in our
  system if you provide us any of the following items: a signed forgery declaration, a bank letter noting the account and debt at issue, a
  FTC ID Theft Affidavit, or a filed police report noting the debt and bank account.
  While we have done our best to respond to the issues you have raised, if you have any additional questions or concerns, please call me
  directly at ************** or by email at ************************** You may also contact our ******************** at (800) 366-
  2425 Monday-Friday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary.
  PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER
  ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.
  Sincerely,
  *************************
  Consumer Resolution Services

• Review fromJohn S

  Date: 07/18/2023

  1 star

  John S

  Date: 07/18/2023

  These guys ask for everything you need to steal someone's identity. Fraud all around. Can't look up by reference number, They literally ask for your social security number, address, phone number, bank account number, and routing number. Otherwise they "can't do anything about it".Total scam

  TeleCheck Services, LLC

  Date: 07/24/2023

  Thank you for bringing the stated concerns to our attention. In order to research the aforementioned concerns, we will need some additional information. Please send the place of business, amount, check# and if you received a receipt with denial code to ********************** Please reference BBB review# ******  in the Subject Line. Upon receipt, we will research for resolution.

• Review fromAshlee M

  Date: 07/11/2023

  1 star

  Ashlee M

  Date: 07/11/2023

  I had never ever heard of this company until today. I constantly check my bank account to prevent myself from over-drafting. Today, I saw a pending transaction of $195.00 from CCLC Telechk. I most recently checked prior to falling asleep & saw that this unknown company had successfully charged my bank account $195.00. Rest assure, charges will be pursued against any one person who has hacked my account. My bank account number will be changed in the morning & my bank will be investigating this unapproved charge. After attempting to read what this company is, it sounds like fraud & someone stole or used information from my personal check illegally.

  TeleCheck Services, LLC

  Date: 07/24/2023

  Dear ****************,
  TeleCheck has received your BBB complaint regarding a check transaction that you believe was possibly fraudulent. We
  sincerely apologize for any trouble you have encountered. TeleCheck is a check processing company that works with
  merchants to assist them in accepting payment by check.
  While we understand your frustration, we need a little more information to help us locate the transaction so we can help resolve
  your concerns. The below additional information should allow us to locate and address the transaction at issue:
  A copy of a voided check from the account in question or the full bank account and routing numbers.
  Please note all information you provide us is legally protected from unauthorized disclosure. If you prefer, you may contact
  me directly at ************** or you can reach me by email at ************************** You may also contact our
  Consumer *********** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a
  supervisor if additional assistance is necessary.
  PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER
  ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.
  Sincerely,
  *************************
  Consumer Resolution Services

• Review fromScott D

  Date: 06/12/2023

  1 star

  Scott D

  Date: 06/12/2023

  I,m a merchant account, I am unable to close my account, I called ten times to close account. They say they will call back but never do. They charge my credit card each month for a service I want to cancel. Most of the time the person speaks poor english and I can not understand them. Stay away from this company there are other companies that will treat you well

  TeleCheck Services, LLC

  Date: 06/13/2023

  Thank you for bringing the stated concern to our attention. To better assist with the resolution of this matter please send your merchant ID and any other information that will aid in our research and resolution to  *********************.  Please reference your Review ID in the subject line of any emails. Upon receipt we will be able to assist with the resolution of your stated concerns.

  Thank you,

  Fiserv

• Review fromDarlisa S

  Date: 06/05/2023

  1 star

  Darlisa S

  Date: 06/05/2023

  Telecheck is evil and thieves. They have continued to take money from my bank acct and have failed to acknowledge it. They turned me into collections and have double and triple withdrawn money. At this point my bank is involved. The money they have taken isn't at Amazon. No customer support. Awful experience.

  TeleCheck Services, LLC

  Date: 06/14/2023

  IMPORTANT NOTICE: 
  REFER TO TRACKING NUMBER 
  527383 
  IN ALL FUTURE CORRESPONDENCE 
  
  June 14, 2023 
  
  **************************;
  ********************** 
  
  RE: BBB Complaint No. ****** / **************************;
  
  Dear ****************, 
  
  TeleCheck has received your BBB complaint. We sincerely apologize for any trouble you have encountered but TeleCheck is a legitimate company that does not engage in any of the wrongful conduct that you suggest. TeleCheck is a check processor, and as fully allowed by law may redeposit an item that has returned for insufficient funds but does not withdraw funds multiple times. That said, we take any complaint seriously and do our best to address any complaints a consumer may have. 
  
  While we understand your frustration, we need a little more information to help us locate your consumer profile so we can help resolve your concerns. Any or all of the below additional information should allow us to locate and address the transaction at issue: 
  
  A copy of your drivers license or other state-issued identification used in connection with check transactions; or 
  A copy of a voided check from the account in question or the full bank account and routing numbers.  
  
  Please note all information you provide ** is legally protected from unauthorized disclosure. 
  
  While we have done our best to respond to the issues you have raised, if you have any additional questions or concerns, please call me directly at ************** or you can reach me by email at ************************** You may also contact our ******************** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary. 
  
  PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.  
  
  Sincerely, 
  
  *************************;
  Consumer Resolution Services

• Review fromRoxy B

  Date: 05/27/2023

  1 star

  Roxy B

  Date: 05/27/2023

  Telecheck is a scam....sells information. Have used the same checking about for 30 years. I have been denied and the reason is becasue I will not give telecheck my personal information... They do not need my SS number, nor my driver license number. You don't even need to know if I have sufficient funds, as I have overdraft protection AND my checking account is attached to my properties line of credit. What a POS company. They only give businesses a false sence of sercurity. Fruadulant in my opinion. AND OF COURSE NEED TO LEAVE PERSONAL INFORMATION TO LEAVE A REVIEW.

  TeleCheck Services, LLC

  Date: 06/06/2023

  June 6, 2023 ********************* ********************** RE: BBB Complaint No. ****** / ********************* Dear ****************,TeleCheck has received your BBB complaint regarding a check decline and sincerely apologize for any trouble you have encountered.While we understand your frustration, we need a little more information to help us locate the decline so we can help resolve your concerns. Typically, we utilize a specific decline number you should have received at the point of sale on the transaction record (receipt) that was provided to you. If you do not have that information, any or all of the below additional information should allow us to locate and address the transaction at issue: A copy of your drivers license or other state-issued identification used in connection with the denied transaction; or A copy of a voided check from the account in question or the full bank account and routing numbers.Please note all information you provide ** is legally protected from unauthorized disclosure.While we have done our best to respond to the issues you have raised, if you have any additional questions or concerns, please call me directly at ************** or you can reach me by email at ************************** You may also contact our ******************** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary.PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.Sincerely,************************* Consumer Resolution Services

• Review fromBrenda K

  Date: 05/08/2023

  1 star

  Brenda K

  Date: 05/08/2023

  They stop payments of checks without knowing who or what your history is with writing checks. You can't get through to customer service unless the check is actually bounced. I had a 3 checks bounce while grocery shopping, and an issue when I asked for money back on the 3rd check. When I called the customer to resolve the issue, they asked a lot of personal information and said I was hooked up to my old bank account and I would have all privileges I had in the old account. When I tried writing another check it wouldn't allow the payment because I asked for money back. Now it's still only allowing a check to go through when I don't ask for money back. There system is not efficient in how it verifies checks and consumers when writing checks.

  TeleCheck Services, LLC

  Date: 05/09/2023

  Thank you for bringing your concerns to our attention. We note your recent CFPB complaint 230509-11040697 received and in order to not duplicate efforts, we will be responding to that case.Respectfully,Fiserv

• Review fromJames I

  Date: 05/07/2023

  1 star

  James I

  Date: 05/07/2023

  Absurd! Irate, appalled & overly disgusted by this company. This is what their website says...and this is undoubtedly untrue! TeleCheck delivers industry-leading check acceptance, check processing and risk analytics services while safeguarding customers from fraud and identity theft with a relentlessly committed team of specialists. Whether you purchase in store, online, or over the phone, your identity and checking account information are safeguarded from unwarranted or unlawful use. After putting fuel on 5/2/2023 at Maverik in North Las Vegas, NV before we left out of town for work, we learned on 5/3 afternoon that our Maverik Nitro Card/fuel card had been somehow hacked/compromised & there were 10 fraudulent charges on it showing in 2 different states. Not one representative could give us direct assistance to get help with reporting fraudulent charges, nearly $6,000 worth of fraudulent charges! The representative at Telecheck had the audacity to say that they did not stop any of these charges because how could they tell if we may have given our card for someone to use? Really? 10 different transactions in one day, in 2 different states for $6,000 worth of fuel! The representative did not want to listen to our concerns. Rather, they rushed us to go ahead and file a complaint online which they said could take 30-45 days to investigate. Concurrently, we have Maverik's Customer Service Mgr & their Loss Prevention Team involved to obtain surveillance for these 10 transactions. We have filed a police report & now awaiting a Detective. We had to pay stop payments against Maverik, file a fraud claim & now have to close our business account for further protection. This company DOES NOT protect a Consumer. It DOES NOT look at any risks...because it they did, it's easily seen that there is no trend of our fuel purchases being over $500. We only have one truck - a Ford F350. How would it consume $6K worth of fuel in 1 day? I'd give your company an F/no star.

  TeleCheck Services, LLC

  Date: 05/31/2023

  May 26, 2023
  James Inabnitt
  4216 Thomas Patrick Ave
  North Las Vegas, NV 89032
  RE: BBB Review No. 213598 / James Inabnitt
  Dear Mr. Inabnitt,
  TeleCheck, a check processing company, has received your BBB complaint regarding transactions at Maverik you state were
  unauthorized. We would like to apologize for any frustration these debits may have caused and for your interaction with our
  customer service center.
  The debit transactions listed below to Maverik on May 3, 2023 were approved by TeleCheck. After TeleCheck approved them,
  the transactions were submitted for payment to your bank via the ACH network. All ten transactions were reported to
  TeleCheck as stop payments by your bank on May 9, 2023. By initiating the stop payment requests, these transactions were
  returned to Maverik as unpaid, and the funds for these transactions should have been refunded to your checking account.
  Below is a summary of the debit transactions:
  Consumer
  Name
  Acct#
  (Last 4)
  ID#
  (Last 4)
  SS#
  (Last 4)
  Check # Original Creditor Check Date $ Amt Current
  Status
  James Inabnitt ***2790 ***4539 N/A 99619974 Maverik May 3, 2023 $ 597.59 Approved
  James Inabnitt ***2790 ***4539 N/A 99613154 Maverik May 3, 2023 $ 598.01 Approved
  James Inabnitt ***2790 ***4539 N/A 99487417 Maverik May 3, 2023 $ 586.66 Approved
  James Inabnitt ***2790 ***4539 N/A 99879140 Maverik May 3, 2023 $ 591.21 Approved
  James Inabnitt ***2790 ***4539 N/A 99858263 Maverik May 3, 2023 $ 597.74 Approved
  James Inabnitt ***2790 ***4539 N/A 99847028 Maverik May 3, 2023 $ 600.00 Approved
  James Inabnitt ***2790 ***4539 N/A 99470675 Maverik May 3, 2023 $ 588.54 Approved
  James Inabnitt ***2790 ***4539 N/A 99314787 Maverik May 3, 2023 $ 589.42 Approved
  James Inabnitt ***2790 ***4539 N/A 99296427 Maverik May 3, 2023 $ 589.79 Approved
  James Inabnitt ***2790 ***4539 N/A 99862794 Maverik May 3, 2023 $ 575.02 Approved
  While we believe that your issue has now been resolved, if you have any additional questions or concerns, please call me
  directly at (240) 849-5021 or you can reach me by email at [email protected]. You may also contact our Consumer
  Call Center at (800) 366-2425 Monday-Friday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a supervisor if
  additional assistance is necessary.
  
  PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER
  ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.
  Sincerely,
  Michael Baker
  Consumer Resolution Services