Reviews

Review Details

• Review fromDeborah D

  Date: 10/21/2022

  1 star

  Deborah D

  Date: 10/21/2022

  Didn't get what was ordered and some didn't bloom. They want more proof than my pictures. Shame on them and terrible customer service. Don't waste your money here!

  Holland Bulb Farms

  Date: 10/25/2022

  Hello,Thank you so much for reaching out to us regarding your Spring 2022 order. We apologize you were not satisfied with your experience with our company. I do see you reached out to us on 10/18/22 regarding some dahlias that grew incorrectly for you at which time we replied and asked for images. Generally in a brick and mortar store, items that are not as advertised do need to be returned for a refund/credit/replacement. Since we are online only, we don't ask that items be returned to us, we just ask for images to help us resolve any mistakes that *** have happened when the items were packaged for future. I do see you did provide some images, 2 of which were the correct variety. Unfortunately some of the images were unclear and we asked for clarification so we could find a resolution for the correct amount and variety that were incorrect. Unfortunately we haven't heard back yet. Once we hear back from you, we'd be happy to find a resolution for you. Our Grow Guarantee on Spring/Summer planted items does expire on 10/1 as stated on the back of your packing slip and on our website, but we are more than willing to work with you on a solution once we have some clarification. We just want to make sure you are receiving compensation for the correct items that failed to grow correctly.Thank you and we look forward to hearing from you!

• Review fromJennifer J

  Date: 10/20/2022

  1 star

  Jennifer J

  Date: 10/20/2022

  Dont do it. Bags labeled one thing contained another cheaper item. Bag labeled for 6 hosta roots contained 4, Dead roots sent in other bags that never grew. Some items never sent. Contacted by phone told to email with photos. Emailed without response. Just sent email again and posted on chat has been months.

  Holland Bulb Farms

  Date: 10/25/2022

  Hello,Thank you so much for your review. I am so sorry to hear you were not satisfied with your experience with our company. After reviewing your order, I do see the first contact we had from you regarding your Spring/Summer Clearance items was on 10/19/22 through an offline chat. It appears you attempted to chat with us while our office was closed. I do apologize we were not available at that time. The first initial contact was informing us that some of the items didn't grow and others grew incorrectly. We were able to reply to your email on 10/21/22 at which time we did ask for images of the items that grew incorrectly for you so we could relay them to the supplier that packages those for us. Any mistakes that *** happen, we want to make sure are corrected for future orders. One we receive those images, we would be happy to address any and all issues you had with the order at that time. Generally the Grow Guarantee does expire on 10/1 for all Spring/Summer planted items but we are certainly willing to extend the guarantee once we receive those images. Thank you and we look forward to hearing back from you so we can find a solution for you.

• Review fromGrant M

  Date: 10/10/2022

  1 star

  Grant M

  Date: 10/10/2022

  They shipped me a completely incorrect order, nothing I ordered and they did not respond to my request to replace the order I assume you should not expect to receive anything you order.

  Holland Bulb Farms

  Date: 10/11/2022

  Hello *****,Thank you so much for reaching out to us regarding your order. I do apologize you received only a partial order. It looks like we received your email over the weekend when our customer service office was closed. During our busy time, it can take us a couple of days to respond to an email since we are a family owned company with a small staff. It does look like we did reply to your email on 10/10/22 letting you know that we apologize for the mix ** in our warehouse and that we would ship the correct items to you as soon as possible. I do see the order has printed and is being processed in our warehouse. It is expected to ship by the end of this week. Once those correct items do ship you will receive another email with the tracking information. Again, we do apologize for the mix up but it does appear we have responded to your email and working on correcting the problem.Thank you again and please reach out to us directly if you need any further assistance!

• Review fromCW

  Date: 09/20/2022

  1 star

  CW

  Date: 09/20/2022

  Buyers, Save Your Money!! They did not back- up my purchases. Rcvd in Nov. 2021, not one flower came up. Was told they only refund for 1 flowering season, which for me ended in June of this year, NOT EVEN 1 YEAR GUARANTEE!! NEVER AGAIN!! BUYER BEWARE!!!

  Holland Bulb Farms

  Date: 09/22/2022

  Hello,Thank you so much for your review. We are so sorry to hear you are not satisfied with your experience with our company. Our company stands behind our products and does offer a 100% Grow Guarantee for the first growing season. We do have our Grow Guarantee stated on website as well as on the back of all packing slips that are in all of our deliveries. Below is the portion of our Grow Guarantee stating the timeframe in which our items are covered:*The first growing season for spring and summer planted items is March through October the first year they are planted. After October, spring and summer planted items are no longer covered under our guarantee. The first growing season for fall and winter planted items is September through June the first year they are planted. After June, fall and winter planted items are no longer covered under our guarantee.As you can see, after June, our Grow Guarantee is expired for items planted the Fall prior. All items that are planted in Fall will at least see foliage starting to grow by the end of June. If an item does fail to grow before then and we need further investigation as to why something may have failed, the best time to do that is during it's active growing season. After June, it becomes difficult to pinpoint what may have caused the item to fail which is why we ask to be notified by the end of June. Again, our Grow Guarantee states all items are covered the first growing season which does not equate to a full calendar year. If you would like to read our Grow Guarantee in it's entirety, it is available at anytime on our website or you can also reference the back of your packing slip included in your delivery.Again, we do apologize for any confusion and hope that the terms of our Grow Guarantee are more clear.

• Review fromRebecca S

  Date: 09/11/2022

  1 star

  Rebecca S

  Date: 09/11/2022

  I was sent two bags. One contained a bag of dirt. The other contained dirt and a dead root. I contacted the company and they refunded me for one of the bags. They gave me a gift certificate for the other bag. The cost of shipping was on me. Needless to say, I will not be using the gift certificate. I can find my own dead things!

  Holland Bulb Farms

  Date: 09/13/2022

  Hello,Thank you so much for reaching out to us. I'm so sorry to hear you were not satisfied with your experience with our company. After reviewing your previous emails and communication with our customer service representatives, I do see you received out to us 7/18/22 informing us that one of the packages you received didn't contain a root. At that time, we did refund you for the one package. At that time you also mentioned the other root was in poor condition but you had planted it anyway. Since you had planted it and couldn't provide images, we advised you to give it the proper amount of time to grow since roots do appear dry upon arrival since they are dormant. On 7/22/22 you had requested a replacement for the empty package to be shipped out next Spring but since we had already refunded, we were not able to comply with that request. You were also concerned with the shipping and wanted a partial refund. We did inform you the shipping fee was the same if you had ordered 1 bag or 2 but did provide you with a free shipping coupon to be used on your next order. One 7/25/22 you had emailed again letting us know the item you planted still hadn't grown but since all item do take 4-6 weeks to establish roots, we asked you to allow the item another 2-3 weeks to show signs of growth. You reached out again on 8/15/22 letting us know the item failed to grow. At that time, we did issue you a store credit for the amount you paid for the item. Per our Grow Guarantee found on our website and on the back of your packing slip, we do not offer refunds for items that fail to grow since there are multiple environmental factors out of our control that contribute to the success of the plant. Since the item was purchased as part of our Clearance Sale, we merchandise credit was the only solution we could provide as laid out in our Guarantee. Since we did provide a refund for the bag that didn't contain a root, a free shipping coupon for the confusion with our shipping rates and a store credit for the other item that failed to grow, we did cover all concerns as laid out in our Grow Guarantee. We do apologize you were not satisfied with your experience but do feel we have taken care of all issues you had communicated to us regarding your order. If you have any further questions regarding our Grow Guarantee, we do have a link right on our website, a copy on the back of the packing slip or you are free to contact our customer service department at any time. For future reference, if you are ever concerned about the condition of any of the items you do receive, we do ask to reach out to us right away with images before it is planted so we can assist you immediately. Thank you again and please contact us if you have any further questions or concerns.

• Review fromMaria A

  Date: 09/11/2022

  1 star

  Maria A

  Date: 09/11/2022

  I placed an order for several items on June 7. On June 30th, I enquired about delivery since I did not receive a tracking email or any information. They responded on August 29: "The item was delivered last June 10, 2022... If you did not receive a shipment, we did need to be notified much closer to the delivery date as we did provide you the tracking information when the tracking number was created" I wasted a lot of time phoning USPS to no avail. Terrible company and customer service. I have bought from other online plant stores in the past, like white flower farm, fast-growing trees, winter cover farm, etc., and never had the problem of not receiving plants. This company seems to be running a scam.
  
  
  
  
  

  Holland Bulb Farms

  Date: 09/12/2022

  Hello,Thank you so much for reaching out to us. I'm so sorry for the confusion regarding your order. You had several elements on your order including some Spring items which did ship immediately and also an item that is labeled Fall Pre-Order which is shipped out in the Fall when it is appropriate to plant in your zone. I do see the email you sent on 6/30/22 asking about the ship date for the items. On 7/1/22 we did respond and told you that the remaining item on your order would be shipping in early to mid-October per your confirmation email. That is the time the item on this order is appropriate to plant in your climate. We didn't hear a response from you letting us know the Sprint portion of the order hadn't been received. The next time we heard from you was on 8/28/22. At that time, you had told us you didn't receive any of the items on the order, including the Spring items. After quite a few emails back and forth getting clarification, we did notify you an email was sent on 6/8/22 with tracking information indicating the Spring items were delivered on 6/10/22. Per our policy on our website, if an order shows proof of delivery, the customer needs to reach out to the carrier for more information or to file a claim. We are not liable for items stolen after a delivery is made. We also send the tracking information for the customer to follow the package to see when it will be delivered. Once it leaves our facility, the tracking information is provided by the carrier and updated per the carrier as well. Unfortunately since clarification wasn't made earlier regarding the missing items were from Spring and not the Fall item that hasn't shipped yet. Since it had been more than 30 days, we unfortunately are not able to find out any more information from the carrier or follow the tracking any longer. We certainly do our best to inform our customers when a package is shipped and provide tracking information at that time. Unfortunately since we do show proof of delivery and the notification of the items not arriving was after the window for a claim to be filed, we cannot offer a refund. We will go ahead and issue a store credit for those items as a one time courtesy. We will send all the pertinent information regarding the credit to the email on your order. Thank you and we do apologize for any inconvenience this may have caused.

• Review fromSharon W

  Date: 08/23/2022

  1 star

  Sharon W

  Date: 08/23/2022

  A friend sent me an amaryllis that was wax coated that needed no water. It bloomed for maybe 1 week and shriveled up. Supposed to flower for 3 to 5 weeks. I suspect it was supposed to be for Christmas and was really dry. Reading other complaints, I can understand how they handle orders and their customers. Never order from them!!!

  Holland Bulb Farms

  Date: 08/24/2022

  Hello ******,Thank you so much for reaching out to us. I'm sorry you were not satisfied with your gifted waxed Amaryllis. I did find your order in our system and it appears you received the Amaryllis in February of 2022. Unfortunately at this point, it's difficult to say what may have happened to the bulb. Amaryllis are very cold sensitive so it may have been frozen or damaged when shipped in cooler temperatures. We do provide heat packs during the Winter months to keep the bulb safe but if there were any delays in shipping, it may have still been a bit frost damaged. Again, we aren't able to check tracking any longer at this point to see if there were any delays. We do start sending out our Amaryllis in mid-November each year for the Holiday Season but continue to receive more bulbs throughout the year to always provide fresh product to our customers. We would be happy to send you another bulb as a replacement this Winter season. We will create a replacement and one will ship out to you as soon as they are available again in mid-November. Thank you again and please remember to reach out to us right away if you have any concerns about any of the products you receive from us. We do have a 100% Grow Guarantee for the first season and are always willing to find a solution if an item does not grow as expected.

• Review fromRobert H.

  Date: 08/21/2022

  1 star

  Robert H.

  Date: 08/21/2022

  I don't think even one star is worth my time but maybe it will save someone else the money and aggrevation. Received two peony bulbs in poor shape at best. Never received the Asiatic lily mix. Trying to contact them is impossible.
  
  
  
  
  

  Holland Bulb Farms

  Date: 08/24/2022

  Hi *********,Thank you so much for reaching out to us. I'm so sorry to hear the peonies arrived in poor condition. Unfortunately shipping during hot Summer months can cause some damage to the product before it is delivered. We do our very best to choose the fastest, safest carrier to deliver in a timely manner. Per our Grow Guarantee found on the back of your packing slip and also on our website, we do require images to be sent to our email within 5 business days of delivery if anything does arrive in poor condition. Although you reached out to us after ******************************************************************** the amount you paid for the peonies that arrived in poor condition. You will receive a separate email with the credit information shortly. I do see you did email us on 8/22/22 regarding your order. We did reply that same afternoon letting you know the Lilies you ordered are part of our Fall Pre-Order sale and ship in Fall when it's appropriate to plant in your zone. For your zone 5, your order will be part of our first shipments in mid to late September as indicated in your confirmation email when you placed the order. Again, I do apologize you were not satisfied with the first part of your order and that you had a hard time getting ahold of us. We do have representatives available by phone and live chat Monday through Friday 8:00 AM - 5:00 PM Central time. If all representatives are busy, we do call all of our voicemails back within 1 business day. We also do have a contact us page right on our website to send any email inquiries. All emails generally are answered within 2-3 business days. Thank you again and please let us know if you need any further assistance.

• Review fromAnn W.

  Date: 08/02/2022

  1 star

  Ann W.

  Date: 08/02/2022

  One star is too high. I ordered 3 Salmon Star and 3 Magic Star lilies. The Magic Star bloomed yellow which I did not order. Salmon Star, none formed flower heads and one event turned brown and died. Even with photos they will not refund my money or send other bulbs. DO NOT order from them.
  
  
  
  
  

  Holland Bulb Farms

  Date: 08/03/2022

  Hello,Thank you so much for reaching out to us and leaving your review. I'm so sorry you were not satisfied with your experience with our company. After reviewing your order and your previous emails, I do see our representative did review the images and replied to you yesterday. The images did indicate one **** had died back. The representative did reply we would be happy to find a solution for you for the **** that didn't perform well but we just needed clarification of which variety it was so we could appropriately assist you. Regarding the lilies that are blooming wrong, the images did show buds starting to form on the plants but no indication they were blooming yet. We couldn't see from the images what color they were since they hadn't bloomed yet. The representative did ask that you wait until the blooms open and send us updated images at that time. If the wrong variety was sent in error, we would be more than happy to find a solution per our 100% Grow Guarantee. Unfortunately without the blooms being opened yet, it was just a bit difficult for us to be able to tell with certainty they were incorrect. Again, I do apologize for the inconvenience this has caused. We would be more than happy to find a solution for you once we receive clarification which **** was dying back prematurely and when we receive updated images once the blooms have opened. Thank you.

  Ann W.

  Date: 08/03/2022

  This is incorrect. The photo does NOT show new blooms; they have already bloomed. The photo shows spent blooms. As I said before and as shows in a photo I sent to them, one of the Salmon Star is dead and the other two didnt bloom at all. Their guarantee says bulbs are guaranteed to bloom in the first year and these did not.

• Review fromMelinda H

  Date: 08/02/2022

  1 star

  Melinda H

  Date: 08/02/2022

  Most disappointing. Ordered 2 Casa Blanca oriental lilies, order #************** Spring approx 10days ago. The lilies arrived yesterday, the beginning of August, in Seattle. What am I supposed to do with them? Planting of lilies does not occur in July-August ninety degree weather, ever. I have ordered many lilies before from other companies—they have all arrived at the appropriate planting season. I am not a bulb storage facility and can’t use these. Will not be dealing with these people again.
  
  
  
  
  

  Holland Bulb Farms

  Date: 08/03/2022

  Hello *******,Thank you so much for leaving your review. I do apologize if there was some confusion regarding the shipping time frame of your order. The items were purchased were part of our Spring/Summer Clearance Sale going on right now. Those items on Clearance and listed In Stock on our website are shipping within 1 business day as indicated on our website. Although the temperatures are hot right now, lilies still can be planted in your area. As long as they are given plenty of water during the heat of Summer, they have quite a bit of growing time left this season to establish strong roots so help it come back again for you next season. If you do not feel it is the appropriate time to plant, you would be happy to recommend storing options for you or you are welcome to return them to our facility for a refund. Again, I do apologize for any confusion this may have caused. Please contact us directly for more information regarding how to store these items or to have them returned to us. Thank you.