Reviews

Review Details

• Review fromDeliah L

  Date: 04/13/2023

  1 star

  Deliah L

  Date: 04/13/2023

  Received rotten and dead plants, was told to take pictures. After taking the pictures that send to their email, they had this BS explanation about this is the plants should be. This is a SCAM company online, DO NOT PURCHASE FROM THEM. Go to your local plant store. My daughter and I have SCAMMED FOR OVER $700.00. we paid for dead plants and rotten bulbs. Let us all come together and file a class action lawsuit against this company. Just type in class action suit and you file a complaint with them. If all of us file this lawsuit, they have to refund our money and more. Someone needs to hold this company accountable.

  Holland Bulb Farms

  Date: 04/14/2023

  Hello,Thank you so much for reaching out to us regarding your recent order. I'm so sorry to hear you did not have a positive experience with our company. I have reviewed your previous communication regarding your recent and only order in our system. Your total purchase was for $221.10 placed on 3/24/23. The vine portion of the order was for $177.71. I see you had contacted us on Friday 4/3/23 after receiving your order and had mentioned you had concerns with the condition of the vines. You did provide images of the Clematis as well which we do appreciate. This helps us correct any future quality issues or shipping concerns. Our trained staff and horticulturist did have a chance to review your images and we did reply to you the following business day regarding your concerns. All of the items you provided images for did have new sprouts and green growth coming from the roots which we did indicate were healthy and viable. We also did mention that some of the new growth can die back and become withered while in transit due to lack of sunlight. This is completely normal and does not effect the viability of the root which is the most important factor in determining the viability of an item. Since all did have beautiful, green new shoots already growing in the package from the root, we did recommend that you plant the items. When you had contacted us again on again via phone call on 4/14/23 you had mentioned that you had already thrown them away and that you wanted a refund. Unfortunately since the items were deemed very healthy, we cannot offer a refund if you chose to throw them away instead of planting the healthy roots per our recommendation on 4/5/23. At that time you started to shout profanities at our team members in which we had to terminate the phone call. We then received a profanity laced email at 3:01 PM on 4/14/23 as well. Again, I understand your frustrations but unfortunately the only way we are able to issue a refund is if items are returned to us in the same condition they were shipped within 10 days or if they are delivered in poor condition. The items in question were in great condition as mentioned and we cannot be liable if you had decided to throw them away without planting them or returning them to us. I do apologize again but without the healthy plant roots sent back to us, we are unable to refund at this time.Thank you.

  Holland Bulb Farms

  Date: 04/14/2023

  Hello,Thank you so much for reaching out to us regarding your recent order. I'm so sorry to hear you did not have a positive experience with our company. I have reviewed your previous communication regarding your recent and only order in our system. Your total purchase was for $221.10 placed on 3/24/23. The vine portion of the order was for $177.71. I see you had contacted us on Friday 4/3/23 after receiving your order and had mentioned you had concerns with the condition of the vines. You did provide images of the Clematis as well which we do appreciate. This helps us correct any future quality issues or shipping concerns. Our trained staff and horticulturist did have a chance to review your images and we did reply to you the following business day regarding your concerns. All of the items you provided images for did have new sprouts and green growth coming from the roots which we did indicate were healthy and viable. We also did mention that some of the new growth can die back and become withered while in transit due to lack of sunlight. This is completely normal and does not effect the viability of the root which is the most important factor in determining the viability of an item. Since all did have beautiful, green new shoots already growing in the package from the root, we did recommend that you plant the items. When you had contacted us again on again via phone call on 4/14/23 you had mentioned that you had already thrown them away and that you wanted a refund. Unfortunately since the items were deemed very healthy, we cannot offer a refund if you chose to throw them away instead of planting the healthy roots per our recommendation on 4/5/23. At that time you started to shout profanities at our team members in which we had to terminate the phone call. We then received a profanity laced email at 3:01 PM on 4/14/23 as well. Again, I understand your frustrations but unfortunately the only way we are able to issue a refund is if items are returned to us in the same condition they were shipped within 10 days or if they are delivered in poor condition. The items in question were in great condition as mentioned and we cannot be liable if you had decided to throw them away without planting them or returning them to us. I do apologize again but without the healthy plant roots sent back to us, we are unable to refund at this time.Thank you.

• Review fromLuda L

  Date: 04/01/2023

  1 star
  Pure scam… impossible to get a refund . Received plants in terrible condition. Broken diseased roots. New growth is dry and also broken. Emailed them with pictures. I had to call them few times. Finally, they agreed to replace one on the items. Website into and pictures are misleading. Ordered bulbs size 10-12 cm. Received 2-3 cm. Just terrible.. will never order from them again.

• Review fromPatricia P.

  Date: 02/10/2023

  1 star

  Patricia P.

  Date: 02/10/2023

  Ordered a box full of bulbs from this company. None of them are any good. One of the bags was completely rotting and had turned to mush several were moldy, all were soft and not viable. Was offered a $4.73 refund for my $50 dollar investment. ??

  Holland Bulb Farms

  Date: 02/13/2023

  Thank you so much for reaching out to us regarding your recent order. After reviewing your previous correspondence with our company, I do see that you did reach out to us 2/5 stating your concern with the condition of some of the items in your order. We did reply to you on 2/6 asking you for the images of any of the items that arrived in poor condition. We did receive one image of one package of items from your order. The refund you received was for the one package we received the image for. Unfortunately we are not able to issue a refund for the other items on your order since we did not receive images for those items. If you have images of the other items that you are concerned are in poor condition, please email them to us and we'd be happy to find a resolution. Below is the portion of our Grow Guarantee found on our website that indicates images are required for any item(s) that arrive in poor condition:If there are any concerns or discrepancies with an order upon receipt, please contact our customer service department within 5 business days of delivery.If you are concerned with the condition of any of the items you received, we require images of the item(s) to be provided via email. Once the images are reviewed, a replacement will be automatically sent if the item is not viable. If the item is no longer available, a refund will be issued in the amount paid for the item.Again, the refund amount was for the package that you provided an image for that arrived in poor condition. Once we receive images of the other items you are concerned with, we'd be happy to take a look at them and find a suitable solution per our Grow Guarantee.Thank you.

• Review fromSheila Y

  Date: 01/07/2023

  1 star

  Sheila Y

  Date: 01/07/2023

  I am trying to get a refund for the bulbs that came. The tulips were soft and the lilies were dried out. I took pics & emailed them right away. Emailed twice & no reply. Actually. This was an order that I didnt think went through. Didnt get any info on shipping and eta. Or anything. So I unfortunately ordered again. I am hoping that I will receive my refund. As for the second order. I was told byHBF to refuse it Which I have. Hoping I am not charged.

  Holland Bulb Farms

  Date: 01/09/2023

  Hello,Thank you so much for reaching out to us. I do apologize the items in an order placed on 12/15/22 arrived in poor condition. We do have a 100% Grow Guarantee on our items that does state we do need images sent to our email within 5 business days of receiving. I do see you did send 1 images of an open package of lilies and 2 tulips bulbs on 12/29/22. We did reply to your email on 12/30/22 asking for clarification regarding which varieties were in poor condition and we would be happy to find a solution for you. You had again reached out again asking for an update on 1/3/23. We replied again on 1/6/23 asking for clarification of which varieties were in poor condition in the images. Once we receive a reply regarding which varieties and a count of how many, we would be happy to find a solution for you. We are showing we did send a confirmation email for the order placed on 12/15/22 was sent to the email on your order at 12:52 PM. We also have a second order placed on 12/28/22 that we sent a confirmation email at 11:59 AM to that same email account. When your first order shipped, we did send an email as well with tracking on 12/19/22 at 3:46 PM. We have not received the second order back to our facility yet but once it does, we would be happy to refund that order.Thank you again and once we receive clarification regarding the items in poor condition sent to our email, we'd be more than happy to rectify this for you!

• Review fromRick T

  Date: 11/16/2022

  1 star

  Rick T

  Date: 11/16/2022

  How sad as I thought Holland Bulb Farms was a quality company. Afterall, the website is nicely done written with a caring tone. However, after many times of send gifts to my elderly mother, a bulb didn't grow. My mother has a green thumb, so I know it wasn't something she had done, plus the other flowers inside if the basket bloomed. So, I went to the "contact us" on the HBF website and explained the problem. I did not get a response. I then called and spoke with a representative and reexplained the problem, and just wanted one replacement bulb. I was told the vendor they buy the bulbs from is very strict and need documentation, including uploading a picture of the bulb. I explained that getting a digital picture would be very difficult (mother is 87 and not exactly able). The HBF rep. said they cannot help - I asked to speak with a manager and she said she is the manager. I lost a good source to provide gifts and HBF lost me as a customer. Buyer beware and read ALL of the fine print.

  Holland Bulb Farms

  Date: 11/21/2022

  Hello,Thank you so much for reaching out to us. I'm so sorry you had an unsatisfactory experience with our company. After reviewing your order, I do see that you had previously shipped 3 Bulb Gardens. The bulb gardens we sell on our site are produced and shipped from another company, Living Gardens. We have been working with Living Gardens for over 25 years and have had a very good relationship with them. If items arrive in poor condition or fail to grow, Living Gardens does require images to help determine what may have happened to the garden. They do need the images to help file claims if items were damaged while in transit. They also require the images to help determine if there is a quality issue with any of the bulbs. We've been working with them for so long because they take pride in shipping quality bulb baskets and do need the images to maintain their high quality. Unfortunately since this is a requirement from Living Gardens, we are not able to offer a solution for their gardens unless an image is provided. I do see an image did arrive to us regarding your order on Thursday, 11/17. The image has been forwarded to Living Garden for review. I'm sure we will hear a reply for a solution within the next 1-2 days. Once we know how they would like to proceed, we will reach out to you. Again, I do apologize the bulb garden has not grown as expected but here at Holland Bulb Farms, as well as Living Gardens, we take pride in shipping quality products and will work to find a solution if any of our items fail to grow.Thank you.

• Review fromLila W.

  Date: 11/15/2022

  1 star

  Lila W.

  Date: 11/15/2022

  Did not receive my order. Ordered two months ago. Called to complain. They claimed they had no order for me. Called my credit card company, because I sure had MY record of payment.
  A week later it's a miracle, my order of bulbs to plant is here. In mid November. There are two inches of snow and at least four more falling.
  I will NEVER order from them again.

  Holland Bulb Farms

  Date: 11/21/2022

  Hello,Thank you so much for leaving your review. I do apologize your order was delayed. Some of the items on your order were labeled as backordered on our website and also did have a note in the description on that items page that those items cannot safely be harvested until later in the season and all orders containing that item will not ship until the items arrived. Unfortunately, I'm not sure why your order was not located when you contacted us for the status. We did have the order in our system and did receive your call when it had shipped to you. You are located in a colder climate so did email you a return label to have the items back to us at our cost by simply leaving it for your local postal carrier to take. We did email you on 11/16/22 with return label and also a confirmation email that we would be happy to issue a full refund once the items were returned to our facility. Again, I do apologize for the frustration, we do try to communicate any backordered items and a timeframe when those would ship right on our website. Thank you again for reaching out to us and a full refund will be issued when the items are in our facility.

• Review fromRobert G

  Date: 11/08/2022

  1 star

  Robert G

  Date: 11/08/2022

  This Company took all of our money up front and failed to deliver any product at all. It took almost four weeks to finally cancel and I am waiting for refund. Their website, phone people, chat clerks and email responses have been misleading and failed to deliver. Just a very unprofessional and inefficient operation.

  Holland Bulb Farms

  Date: 11/14/2022

  Hello,Thank you so much for your review. I do apologize you were not satisfied with your experience with our company. After reviewing your order, I do see the order was placed on 10/17/22. At that time, there were items on your order that were on backorder per our website. There was also a disclaimer found on those items pages that did also mention they are safely harvested later in the season and orders containing those items wouldn't ship until later. Unfortunately, due to delays importing items from Holland, these items did take longer than expected. I do see you did chat with us several times, 3 of those times was not during our business hours. I do apologize no one was available at those time to chat with you. I also do see that you did chat with one of our representatives on 10/31/22. At that time we did reply that items were to arrive within the next week and we would begin shipping backorders. Unfortunately due to longer delays, the items didn't arrive again until a few days after they were expected. I do see then that you did chat again during business hours on 11/8/22 and your order was cancelled at that time. A full refund was issued back to your original form of payment. I did also see several emails from you as well that did provide the same information as we did in chat regarding the items begin delayed. We do take payment at the time the order is placed to reserve those items for you. Again, I do apologize for the delays this season. As a small, family owned business, we do our best to try to relay any delays to our customers as we receive updates. This is an area we continue to work on and try to improve. We do appreciate your patience as we worked through all the delays this season and please let us know if you need any further assistance in the future.Thank you.

• Review fromKaren B

  Date: 11/04/2022

  1 star

  Karen B

  Date: 11/04/2022

  I ordered peony and tulip bulbs in early September from Holland Bulb Farms. I was charged and immediately received a confirmation stating the order would be delivered in early to mid-October for my zone. The time came and went. I called in late October and was told I would have the bulbs shortly. I called on November 3rd and was told they should be in shortly. I cancelled my order. There was NO communication throughout the wait. No wonder this company can afford to give such great deals - they never deliver! They are still offering the same deals on things they don't have in stock on their website. Sure - blame it on COVID and the trucking industry. I wonder why the local nurseries have them?! DO NOT use this business!
  Leaving 1 start review because that is the lowest rating you can give. I wish there was a negative option!

  Holland Bulb Farms

  Date: 11/07/2022

  Hello,Thank you so much for reaching out to us. I'm so sorry you are frustrated with the delays in shipping. After reviewing your order, I do see there are items that are backordered which is stated on our website. Unfortunately since our items are imported directly from Holland, we have seen longer delays than anticipated. Our suppliers are shipping to us in a timely manner but the ports are back logged and items are taking longer to clear customs than we all expected. All of the items that we have been experiencing delays with are marked as Backordered on our website. We have also sent mass emails and common replies to anyone that reaches out to us through emails informing our customers of the delays. We certainly do apologize and although, I can't speak for why other nurseries may have the items already, I can say that all of our items come directly to us from growers in Holland that we have been working with for multiple generations. All of our items are harvested and shipped fresh every season. Since items have certain windows they can safely be harvested, this too can cause some delays since the weather and environment determines when items can be safely harvested. Again, we do apologize for the delays, they were longer than we anticipated due to the length of time it takes to clear items in port. As a small, family owned business, we do appreciate your continued support and your patience as we work through these delays as quickly as we can.

• Review fromAlyssa W.

  Date: 10/28/2022

  1 star

  Alyssa W.

  Date: 10/28/2022

  They shipped me shriveled and rotten tubers, and when I called this out, they responded that per their policy they would only return store credit (which means I'd have to spend even more money at their store to purchase and ship anything new). Absolute scam - I refuse to spend any more money for dead plant parts. Beware of what looks like a deal because it's probably not and their "guarantee" just guarantees you throw good money after bad :-(

  Holland Bulb Farms

  Date: 11/01/2022

  Hello,Thank you so much for reaching out to us. I'm sorry to hear part of the order arrived in poor condition. After reviewing your order and previous communication, I do see you did reach out to us on 10/13/22 concerned with 3 packages you received. We did reply on 10/19/22 and did indicate that per our Grow Guarantee we do require images of any item that arrives in poor condition. Unfortunately you replied that the packages were thrown away and you weren't able to submit the images. Since we are online only, we don't require items to be returned to us if they are damaged upon arrival like a brick and mortar store requires for a refund or replacement, we just ask for the images. Since images couldn't be provided, the Grow Guarantee is voided. However, we did want to still find a solution for you and did offer the Store Credit as a one time courtesy. Again, I do apologize the items arrived in poor condition. We do have our Grow Guarantee on our website as well as on the back of your packing slip for you to view. Unfortunately since we didn't receive the items back to us or at least the images we require, a store credit was the only option we were able to offer at this time.Thank you.

• Review fromCheryl S

  Date: 10/22/2022

  4 stars

  Cheryl S

  Date: 10/22/2022

  Happy with service and quality of most items. A few items haven't worked for me but I think it is my growing conditions nit the products. I have placed 6 orders to date.

  Holland Bulb Farms

  Date: 10/25/2022

  Hello ******!Thank you so much for reaching out to us! We are so happy to hear you have had a positive experience with our company. We take pride in quality product and offer excellent customer service. If you ever have any questions regarding any of the items you receive from us, don't hesitate to reach out to us. We'd be more than happy to help and do offer a 100% Grow Guarantee on all of our items for the first growing season!Thank you again and we appreciate your continued business!