Reviews
This profile includes reviews for Planet Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 45 Customer Reviews
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Review fromNicole F
Date: 05/26/2024
1 starWorse customer service ever. I cancelled in person. They continued to charge me for 2 yrs. (I have $3-4,000 credit card statement every month so I didnt notice). I called. Tried to get a manager. The young college student would pick the phone up and just set it down. I could hear everything. I drove there talked with a manager. Got an email. No response. Emailed black duck as well. No response.Review fromJen S
Date: 05/23/2024
1 starThe tanning beds and equipment are extremely FILTHY - tanning beds should be cleaned not only by the user but checked by staff! No body to help at the counter/ no one answers the phone or is helpful IF there is anyone at the counter. I cancelled my membership and was told I would not be charged anything else. A week later I was charged for another month!! I called and was told it is nearly impossible to get a refund - this coming from a current employee of PF!! I also called to complain about the horrible cleanliness of the location and was told to go to another location. Are you kidding me??? I'm supposed to pay YOU and then go to another location because you cannot keep your facility clean????? This place is a JOKE!!Review fromDaniel J D
Date: 03/06/2024
1 starThey advertise 12cents enrollment fee, and only $10 month with no annual fee the first year. The enrollment fee varies from club to club, but it is more than 12 cents. The first lie. Then after not even two months they hit you with an annual fee of $49. False advertising. The girl at the counter was amused that I was upset. I don't appreciate being LIED to. Planet Fitness should not be allowed to run those misleading ads on television. Yes means yes and no means no. Bait and switch is illegal. Tricking your customers is unsustainable, and only creates mistrust. I quit. Planet Fitness violated my trust. Shame on you, Planet Fitness. I called **** to put a fraud alert against future charges from this unethical business.Review fromGermaine L
Date: 02/15/2024
1 starI went into Planet Fitness with a friend and her father to see if it was someplace I would want to work out. I finished a meal and then came inside after they started their workout. I started making small talk with the staff, but she seemed irritated. She was not friendly to me. She complained that I brought food into the building. I explained that I ate my food outside, but I brought my bag in the throw it away. I was talking to my friend while she worked out. The employee was aggressive towards me. I called later to see if I could talk to her boss. She was the boss. I will not be joining this gym.Review fromCaleb P
Date: 01/30/2024
1 starCancelled IN-PERSON, jumping through all the obnoxious hoops that this scummy company demands (what other company in **** makes it so hard to cancel their services)? Then, six months later, I see they've continued to FRAUDULENTLY charge my bank account. Any class action lawsuit against this company, sign me up! Make sure to VIDEO RECORD your cancellations, AND anticipate that they will keep charging you anyways and make you threaten legal action to actually get them to stop charging you.Review fromChris K
Date: 01/18/2024
1 starI have been a member of Planet Fitness for many years. In December of 2023 after not using the membership for quite some time I decided to cancel my membership. Although it being inconvenient, I went into my local Planet Fitness and requested my membership be cancelled. (as you cannot cancel online or via phone) I was told that billing had already been completed for the month my membership would be cancelled in January. The process seemed to be easy. Now a month later I received another charge on my account. When I called my local Planet Fitness, they told me that they don't have me as cancelled and that I need to come back in again to cancel. All while being charged for an additional month. I see from other customer reviews and even the disputes department at my bank that this is a common occurrence with Planet Fitness. Shame on you Planet Fitness for your greedy, difficult and deceptive practice associated with cancelling memberships. Beware to all who want to cancel your membership with them, Make sure you get a written receipt when you go in to cancel. Otherwise, you may experience the pain that I am suffering.Review fromCollin D
Date: 01/03/2024
1 starThis location has stolen from my bank account even after multiple cancellations. The local news that I intern for has now agreed to run a story about this specific location and their staff with mine and others documentation of their fraud. Naming managers and employees who were secretly recorded and the unfortunate things that they think they can say to customers when they think no one is listening. After the investigation, it is fairly clear that this is only specific to their location, so I would be wary of signing up. Anybody that reads this is welcome to reach out with any of their own documentation as well. Unfortunately this time they messed around with someone that has money and the time of day :)Review fromDaisy D
Date: 12/06/2023
1 starBlack Duck Partners LLC will steal your money. My experience with Black Duck Partners LLC has been horrible. I went in person to cancel my membership at Planet Fitness. Apparently it never got canceled and they continued to charge me. I finally noticed once they took out the annual $39 fee. I called the gym and they canceled the membership over the phone and sent me an email with proof. When I asked about getting a refund, the assistant manager told me to come in to the gym and collect it at any time. When I went to get my refund they told me that it wasnt possible and I would have to fill out a form and wait to hear back. I waited and didnt hear back from anyone so I called the gym again and finally got an email address so I could follow up. ******** from Black Duck Partners LLC refused to give me a refund because she stated that there was no proof that I went into the gym to cancel my membership. I asked for a refund for the money that was taken out of my account after I called the gym and got the cancellation form confirmation. She denied my request due to missing the grace ****** by one day (even though I did go in person months prior). I asked her to look at the camera footage for proof but she denied that request as well.Review fromTerrance R
Date: 11/20/2023
1 starTerrance R
Date: 11/20/2023
My membership was canceled for some reason unrelated to me. I go to check in and they say your membership is off and there were notes added to my acct that stated I was told multiple times about sleeping on ********* beds and that this is not a shelter and that I was removed from the place and police were also called. I told them I have no knowledge of this incident and I need you to find out what location this happened at and what location the staff that put these notes on this acct are working at so this matter can be cleared up because this is not me!. I have yet to hear back from corporate or any manager willing to get to the bottom of this for me. I am disgusted by the wrongful doing to my name, and my reputation. I am still trying to get answers and reaching out to whoever I can that can assist with this matter.
Planet Fitness
Date: 11/22/2023
Hello,
Thank you for reaching out regarding your concerns. At Planet Fitness we strive to create a comfortable and non-intimidating environment. We have tried reaching out to ************ to further for additional details so we can further investigate the consumers concerns.
Review fromScott Y
Date: 09/21/2023
1 starIt is difficult to cancel your membership. It takes a written and mailed letter? Stop making it so hard if you have a good service you don't need to hide behind difficult cancellation policies to retain customers against their will.
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