Complaints

This profile includes complaints for Landmark Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Landmark Credit Union has 34 locations, listed below.

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  Landmark Credit Union

  PO Box 510910 New Berlin, WI 53151-0910

  
• 

  Landmark Credit Union

  3600 N 124th St Wauwatosa, WI 53222-2118

  
• 

  Landmark Credit Union

  801 Cardinal Ln Hartland, WI 53029-2319

  
• 

  Landmark Credit Union

  2190 Wisconsin Ave Grafton, WI 53024-2634

  
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  Landmark Credit Union

  2518 W Washington St West Bend, WI 53095-2106

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have late payments from LANDMARK CU on my credit report. I have been on time for 99% of my payments. The months that report a late payment was due to an ACH payment issue with my bank and I was never notified about it. I would like to ask if upper management could submit a request to the credit reporting agencies to remove the late payments.

  

  Business Response

  Date: 06/12/2024

  Dear ****************,

  We have investigated your concern regarding your credit card. Due to the sensitive nature of supporting information, a more detailed response will been sent to the address on file. Please allow ample time to receive the letter. Once you have had the opportunity to review the information,please let us know if you have any further questions on this matter.

  Sincerely,

  Landmark Credit Union

• Initial Complaint

  Date:04/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a credit card application in the mail back in October I was told a secure deposit would need to be made for the credit card it was submitted in the amount of $300.00 I was told that the credit card would be mailed to me by the credit card department I waited till December inquiring about the card I was told a card would be mailed again without being able to speak to some from credit department my credit score has impacted by more than 50 points decrease and I still have not received my credit card they are making my credit bad on a credit card I have not accessed ACTIVATED or used I NEED HELP closing the credit card like I asked they OWE ME 300dollars and I havent spent anything on that credit card account to this day I have not received a credit card I want my money back and my credit score cleaned up there lies due to the fact I never used the card or made transactions so how could this affect my credit score so horribly

  

  Business Response

  Date: 04/18/2024

  Dear ******,

  We have contacted you regarding your concerns with the credit card and discussed your requested resolution. If you have any further questions, please contact us at ************.

  Sincerely,

  Landmark Credit Union

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While standing in line for 5 mins at a distance of 50 feet, the tellers disclosed personal info in such loud voices, that i was able to write down the names, account numbers and amounts transacted as well as tbe amounts people were leaving with for not 1, but 4 different other people. They might want to do some real fraud protectiom.

  

  Business Response

  Date: 04/11/2024

  Dear ****************,

  We are in receipt of consecutive complaints submitted to the Better Business Bureau (BBB). We have conducted our investigation and a formal response has been mailed to the address on file. Once you have had the opportunity to review the information, please let us know if you have any further questions on this matter.
  
  Kind Regards,
  Landmark Credit Union
  

  
  

• Initial Complaint

  Date:04/04/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4.1.24 Continuing changes in Id required policies with NO written statement available for customers pertaining to rules for ID presentation.Manager says up to her?!?!I think a written policy concerning rights and responsibility for fraud protection are needed.Else, they are refusing service with an arbitrary vocal policy....

  

  Business Response

  Date: 04/11/2024

  Dear ****************,

  We are in receipt of consecutive complaints submitted to the Better Business Bureau (BBB). We have conducted our investigation and a formal response has been mailed to the address on file. Once you have had the opportunity to review the information, please let us know if you have any further questions on this matter.
  
  Kind Regards,
  Landmark Credit Union
  

  
  

• Initial Complaint

  Date:03/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Landmark Credit Union has consistently taken actions that have compromised the integrity of my account with them. Examples have included not releasing funds in a timely manner as is required by their own corporate policies, and locking me out of my accounts. When I have sought resolution, the company refuses to connect me with their management team, and refusing to respond to correspondence. Additionally, the business has consistently made their digital platforms unavailable.

  

  Business Response

  Date: 04/04/2024

  Dear ****************,
  We have investigated your concern and due to the sensitive nature of supporting information, a more detailed response has been sent to the address on file. Once you have had the opportunity to review the information, please let us know if you have any further questions on this matter.
  Sincerely,
  Landmark Credit Union

• Initial Complaint

  Date:03/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  you would think that help me out and on purpose they overdrafted my account three times $30 each and I told them it was a mistake I accidentally used my debit card instead of my target charge card and I'm willing to pay it and have it put on the charge card but they said no we're charging you $90 for all this mix up I told him it was a mistake how can they get away with charging everybody all this money all the time I'm disgusted

  

  Business Response

  Date: 03/25/2024

  Dear ******************,
  
  We have investigated your concern regarding your account overdrafts. Due to the sensitive nature of supporting information, a more detailed response has been sent to the address on file. Once you have had the opportunity to review the information, please let us know if you have any further questions on this matter.
  
  Sincerely,
  Landmark Credit Union

• Initial Complaint

  Date:03/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to change the due date on my car loan and I was told no then I called back and was told yes and to take a letter to the branch. A *************************** called me and tried to give me other options after I advised none of her ideas will work because Im trying to make my loan payment work with my pay dates. Ive changed my due date before with other car loans that Ive had with other banks and landmark will not allow me too. They are basically saying I have to deal with it when Im trying to fix my credit so my payment history looks better so I can purchase a home. Not being able to change my due date is creating a problem

  

  Business Response

  Date: 03/21/2024

  Dear ******************,

  We have investigated your concern regarding your due date change request. Due to the sensitive nature of the supporting information, a detailed response has been sent to the address on file. Please allow for sufficient time to receive the response. Once you have had an opportunity to review the information, please let us know if you have any further questions.

  Sincerely,

   

  Landmark Credit Union

• Initial Complaint

  Date:02/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02/12/24 ***** and myself applied jointly for a home equity loan. The application process asks for some sensitive information both on the application and as uploaded files. I uploaded 2 years of tax returns for ***** and I (for a total of 4 documents), our mortgage statement and insurance statement. Everything submitted and I was told someone from the ** would reach out shortly. Imagine my shock when the lady called me and told me that none of our tax returns came through (our sensitive info) but the mortgage and insurance (non-sensitive info) did. I immediately halted the process and began asking questions. I was told to that all is well by a banking manager, NOT IT. If I wanted to contiinue, which there as no chance of, to bring the documents to one of their offices. There is still not explanation as to where/who/how/why someone intercepted our info. We asked that the process be stopped but they still did a hard check on our credit. We asked for that to be reversed and the will no longer speak to us. I have copies of all emails to support every word I have said in this complaint.

  

  Business Response

  Date: 02/26/2024

  Dear ********************,

  We have investigated your concern regarding your loan application. Due to the sensitive nature of supporting information, a more detailed response has been sent to the address on file. Once you have had the opportunity to review the information, please let us know if you have any further questions on this matter.

  Sincerely,

  Landmark Credit Union

  Customer Answer

  Date: 02/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have not yet received the communication from them.  But, regardless, that does not negate the fact that they could've very easily stated that they were doing what was asked of them without compromising any information.  Just another example of them providing poor customer service and dodging the situation they created.  May seek legal advice at this point.
  
  Regards,
  
  *********************************

  

  Business Response

  Date: 02/28/2024

  Please allow time for communications to reach you via mail. Once you have had the opportunity to review the correspondence, please let us know if you have any further questions on this matter.

  Customer Answer

  Date: 02/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  They did nothing about this they continue to deny it and then they continue to not correct their actions. This is the absolute worst bank you could ever bank with and effective immediately we will be transferring everything out of that bank. On top of that I will go to every single one of their branches and leave a negative review so that hopefully others do not have to go through what we have. But I do want it noted that our lawyer has all of these communications and should anything ever happen to either one of our identities we will see you in court and God I will be happy to do that. Uncle
  
  Regards,
  
  *********************************

• Initial Complaint

  Date:01/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sent me a text they detected a fraud transaction , I contacted both their fraud **** and branch they said it was not paid it was pending , despite their texting me it was fraud , and me telling them by phone it was fraud they then paid the $39 charge , and charged me a $30 overdraft for it .I did not and will not pay them for this as when they notified me was fraud then I told them they still paid it after .

  

  Business Response

  Date: 01/08/2024

  Dear *****,

  We have investigated your concern regarding unauthorized transactions on your Landmark Credit Union account. Due to the sensitive nature of supporting information, a more detailed response has been sent to the address on file. Once you have had the opportunity to review the information, please let us know if you have any further questions on this matter. 

  Sincerely,
  Landmark Credit Union

• Initial Complaint

  Date:12/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few months ago I contacted the Landmark Credit Union regarding my auto loan because I was out of work due to surgery. I was approved for 2 month deferment. I called today and found out I am 4 months behind on my loan. They said paperwork was e-mailed to me that I didn't sign. I went back in all of my e-mails and found nothing. WHY wouldn't I get a certified letter in the mail or the cosigner on the loan get a phone call???? My credit has tanked. Now I am being told I need to pay two months of payments to apply for the deferment again. I would like assistance on this as our credit has absolutely tanked because of this issue. I asked several times to speak to a manager and wouldn't get one on the phone.

  

  Business Response

  Date: 01/08/2024

  We have investigated your concern and researched the details of your deferral application with Landmark Credit Union. Due to the sensitive nature of the supporting information, a detailed response has been sent to the address on file. Once you have had an opportunity to review the information, please let us know if you have any further questions.