Reviews
This profile includes reviews for Doheny's, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 129 Customer Reviews
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Review fromJohn F
Date: 05/09/2024
1 starSpent 24 minutes on line had 500.00 order 4 boxes one was damaged 2 of the bottles of the algaecide were damaged took pictures the dark blue was all the outside of the white box. They want the tracking number on the box that were unreadable. All I wanted was one bottle replacement the 2 that was damaged was about half full. Couldn't get the guy just to transfer me to customer service but he said I had to send the pictures to them.Review fromBrian S
Date: 05/08/2024
1 starThis place is a joke 2pumps in a year and this time they either want me to ship the whole unit filter pump and all before sending me the replacement or order another unit for 499.00 and when they receive the old one they will credit my account. I will never purchase another thing from this company. And to make it better to send the old unit back I have to find a big box and pay for the shipping. Beware of this place. I have to leave a star rating even though they do not deserve even a 1/2 of a starReview fromRobin S
Date: 04/22/2024
1 starRobin S
Date: 04/22/2024
Buyer Beware! Poor Customer Service! I purchased a 50lb. bucket of chlorine. I accidentally purchased 2 buckets. I was told that they would reroute the 2nd bucket for $18. I was fine with that. When I received email regarding refund, they charged $25. It's not about the $7. It's about saying one thing and doing another. I called customer service 2 days ago questioning the $25 charge and was told someone would call me back by the end of the day. I have yet to hear from Doheny's.
Doheny's, LLC
Date: 04/24/2024
I do apologize, the reroute was unsuccessful on the second package that was ordered mistakenly. The associated fee to redirect a package that is in transit with ***** is $18.00. As the reroute was not successful to be rerouted the package was subsequently delivered. Per our return policy, if an item is not defective or damaged and the Customer is not satisfied with the product, they bear the responsibility of returning the product for a refund if in new or unused condition. As a courtesy, rather than having the Customer pay out of pocket through a carrier we do offer a return label at our reduced shipping rate of $25.00. The label was issued for the return of the product and when the product was received the associated cost of the label, $25 was deducted from the refund.Review fromfrank s
Date: 04/21/2024
1 starI WILL NEVER PURCHASE FROM THEM AGAIN. I bought a pool vacuum for approximately 400.00. Less than two years the motor goes out. They tell me the warranty is gone and they cannot send me a new motor. I asked if there was anything they can do, they said nope. I took very good care of the vac and this season pulled it out and the motor was locked up. Unbelievable. They are a joke!!Review fromphillip B
Date: 04/15/2024
1 starTERRIBLE customer service and awful product quality. They were 4 months late delivering pool tablets that I ordered in the summer. Then when they arrived, the entire 50 pound bucket of tablets was busted. most of the tablets were totally disintegrated into poweder that spilled out of the busted bags as soon as you removed them from the bucket. And then they refused to issue me a refund even though I sent pictures of the broken tablets!!! Unbelievable. Be warned. Buy elsewhere!!Review fromGreg W
Date: 04/11/2024
1 starMost difficult return process on the planet. Trying to return a sand filter lateral that didnt fit, though their website listed it as fit for my filter. So, it was their mistake to begin with. Avoid this company!!Review fromJANICE D
Date: 04/02/2024
1 starDo Not use this company. I bought a Harris 1.5hp proforce plus pool pump 11/25/2022. I used this pump for the summer of 2023 which was a total of 5 months tops. I started to open my pool this year 3/31/2024 and the pump just hums. I contacted Doheny's and they informed me that I had a year warranty on the pump. There is nothing they can do for me!! Absolutely unacceptable in my opinion. Poor customer service seems to be a repetitive review for this company. I would never recommend this company to anyone and will never buy from them again! DO NOT BUY FROM THIS COMPANY!!!Review fromAllen L
Date: 03/28/2024
1 starMy advice to anyone looking for pool supplies or parts is to look elsewhere. They advertise one price and even confirm it over the phone but when you get the bill on your credit care it is much higher. When they are called on it they have some lame excuse that the catalog was wrong or outdated, or the first person you spoke to was not familiar to sale policies, etc, etc. I ordered 50 pounds of chlorine tablets for the sale price and was sent an email and text that I received 10% discount all any purchase over $100. The lady on the phone confirmed it and stated the bill on your credit care will not show the 10% discount price but then there will be a separate credit to your card.... ***!!! When I called back a different sales person stated that the 10% did not apply to items on sale and the lady was wrong in telling me that. I told him the 10% off coupon did not say anything about not applying to items on sale, and all his said was that was an error on their part. Did he give me the 10%.... NOOOO. I will buy my chlorine at ***** from now on. STAY AWAY FROM THIS COMPANY. This is the third time they screwed me. I have learned my lesson.Review fromSteven L
Date: 03/27/2024
1 starThe average life span of a quality pool pump is 5-7 years. This is the third DOHENY pump I've had in four years. The first one lasted 2.5 years. The second one was defective, and with a ton of coaxing, got them to send a replacement. The current one is just over a year old, and it died. when speaking to the "customer service" dept (********), they replied... "I'm sorry sir, but your warranty has expired, so your SOL... However, we'd like to sell you a better quality pump..!" I rest my case, your Honor... BUYER BEWARE !!!Review fromJoshua T
Date: 12/29/2023
1 starMy experience with Dohenys pool supplies has been nothing short of a nightmare. I purchased their water bags and a winter cover, and it's been a complete disaster from day one. To put it bluntly, every single water bag I received was a dud, with eight of them leaking right out of the box. When I reached out to their customer service for assistance, their response was utterly inadequate. They demanded photographs of the defective bags, which was a hassle in itself, and then had the audacity to ask me to mutilate these subpar bags by cutting out the spouts. To add insult to injury, they expected me to foot the bill for returning these garbage products. It's either a clear attempt to recycle and resell trash to more unsuspecting customers or a shocking display of ignorance regarding the abysmal quality of their merchandise. The products I received were not just disappointing; they were utterly worthless. My pool is now a chaotic mess because I trusted Dohenys to provide quality winter supplies. Despite my efforts, it seems they are not willing to offer a refund, which only further solidifies my belief that they have no regard for their customers. Judging by the numerous other negative reviews I've read, my experience appears to be par for the course with Dohenys. It's disheartening to think that this company not only fails to value its customers but also seems to revel in deceiving and essentially robbing them blind. They view every customer as a potential victim to exploit, and it's a disgrace. In conclusion, I strongly advise potential buyers to steer clear of Dohenys pool supplies. My ordeal has been a cautionary tale, and it seems that many others have suffered a similar fate. This company's lack of integrity and commitment to providing quality products and service is nothing short of appalling.
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