Complaints

This profile includes complaints for Good Feet Store's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Good Feet Store has 41 locations, listed below.

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  Good Feet Store

  2711 N Mayfair Rd Ste C Wauwatosa, WI 53222-4402

  
• 

  State of the Arch Inc

  7105 Mills Civic Pkwy Ste 155 Wdm, IA 50266-8318

  
• 

  Good Feet Store

  11524 W 95th St Overland Park, KS 66214-1865

  
• 

  Good Feet Store

  1841 Belle Isle Blvd Ste H Oklahoma City, OK 73118-4226

  
• 

  OklaFeet, Inc.

  6837 S Memorial Dr Tulsa, OK 74133-1000

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Due to complications and problems with my feet I have been seeing a chiropractor and my doctor and the system is making my feet situation worse.

  

  Business Response

  Date: 03/06/2024

  We would like the customer to come back into the location to resolve her issue.  The consultant will be at the location on March 8th.   

• Initial Complaint

  Date:02/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife convinced me to stop by this store because she knew I have been suffering with foot problems for years. I went through the pitch about how this would help me with my issue. When all was said and done my wife was drawn into the sales pitch as well because she stands on risers in for her choral singing and she thought this may help her as well. When we were given the cost for this we were blown away by the total amount. She decided no, but I was so desperate from the pain I moved forward with the transaction. What I did not realize is that I was applying for a Care Credit credit card, something I did not need. Nevertheless, I followed religiously the instructions for wearing the the inserts but all this product did was make my situation worse. I believe it contributed to my recent events with sciatica. The bottom line is I cannot use this product and would like at least a partial refund or credit of $2000 to the credit card company they have partnered with.

  Customer Answer

  Date: 03/12/2024

  Hello,

  
  

  Yes, they reached out to me. I am not interested in the continued use of their inserts. It has caused me discomfort and I am absolutely not happy with the product.

  
  

  Below is a copy of their email. Below that is my response.

  
  

  Thank you!

  
  

  
  

  
  

  
  

  Hello, my name is **** with the Good Feet Store in ************************* and I wanted to reach out to you regarding the issues you are having with your arch supports. I was wondering if you had returned to the store to have the supports exchanged or adjusted to resolve the issue. Is there a certain arch support that is causing you problems or is it all of them? Please reach out to me so we can have you come in for an adjustment and evaluation. Thank you.

  

  
  

  
  

   
  

  
  

  Hello,

  
  

  I appreciate the response but I have no intention to return to the store. We do not live nearby. I did what I was asked to do with the inserts and am not satisfied. The issue with my back was too coincidental in relation to when I started using the inserts. I have found relief once I stopped using them. I ask now that you guys make it right. I told my experience exactly as I believe it to be. I ask not be contacted anymore unless it is to resolve this issue where both parties are in agreement. 

  
  

  Thanks

  Customer Answer

  Date: 04/11/2024

  Update:

  
  

  They (Good Feet) called me on 4-1-24 with basically the same questions. It was the same guy who contacted me initially. He is the district manager for that area. I shared the same complaint as I posted online with you guys and he said he needed to talk with his supervisor and get back with me. Well, it has been over ten days. I am not holding my breath on this one.

  

  Business Response

  Date: 04/29/2024

  We have reached out to this customer and reached a satisfactory resolution for both parties.

  Customer Answer

  Date: 05/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I need for them to call me back and or respond to my e-mail sent on April 29th. 2024
  
  Regards,
  
  ***********************

  

  Business Response

  Date: 06/04/2024

  We have been trying to contact you, I left another message to return my call   **********.

  Customer Answer

  Date: 06/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I will return your call as soon as possible.

   
  Regards,
  
  ***********************

  Customer Answer

  Date: 06/10/2024

  I called Good Feet today. We are in the process of finishing this up. I need to make another trip to their location and will do so as soon as possible.

• Initial Complaint

  Date:02/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/15/2023 I am a polio survivor and have lived 57 years of my life in unimaginabl pain on a daily basis. My right foot is 2 shoe sizes bigger than my left foot and the right leg is also 2 inches longer than my left leg. I told the lady this when I went in she said she could fix my pain everything would be custom fit. I though to finally walk without pain. First thing she did was take ink prints of each foot. Then she went to the back, when she came out she had a box of shoes and several insoles. We started with the shoes,they were to small so we moved to the insoles. I noticed first the insoles were all the same size and I thought to myself how is this going to be custom. The lady tells me that she just picked for my larger foot. Well that is not custom but I thought ok it has always been that way. I try all the different insoles and walk about 15 feet. I am so wanting some kind of relief from my pain that I tell myself that feels pretty good. I am wrong, I have become so acustom to my back and hips being out of alignment that the pain was actually made worse after wearing them for just a little bit. The fact that my smaller foot was being made even worse because the "custom" fit for my right foot was not custom for the left. I boxed the insoles back up and return to the store which is a 30 min drive one way. When I arive no one is in the store. I leave the shoes in a chair get back in my car,leave and I will just call the bank and cancel this payment plan Also I asked for copies of all the papers I signed she said ok 3 papers were put into my bag along with all the other stuff she just added to my order. I live on ssd so money is tight how she got the bank to approve me for a loan of 3000 is just mind blowing. This is now a bad **** on my credit and I want it remove immeadiately. I did call the bank and the account was closed. ********************** is a sham and they should be ashmed of the way they scam people out of money.

  

  Business Response

  Date: 03/08/2024

  we are waiting for the customer to call the location. 

• Initial Complaint

  Date:02/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against the Good Feet Store in ************, *******. I believe the sale involved a predatory pitch per my age and gullibility. I went to the store January 2,2024 after being diagnosed with a fractured tail bone. After being attended by ******************* the Sales Manager, I was sold a "deluxe" package including 4 sets of orthotics, shoes and two sets of socks. She also asked for my social security number while doing "paperwork" and I actually gave it to her, without knowing she was actually applying for a ***** Fargo Credit card on my behalf without my request or permission to do so. Foolishly trusting people. Only after said paperwork was completed was I shown the total bill to be $2,518.82 and at the time shown the payment options to ***** Fargo Banking. Certainly I cannot afford that but as baffling as that is, I listened to the continuing sale. When I went home and reviewed my outrageous purchase did I see on the sales receipt All Sales Final. Now I was completely intimidated. I did call ******************* the following day and was able to return two sets of orthotics and socks, and credited $1,239. I was still left with a debt $1,240 and two sets of orthotics I cannot use. I have contacted the **************** through e-mail and phone calls without result. My main concern is certainly the predatory lending experience and use of my social security number. I have been asking the **************** for a full refund of the $1,240.09 I still incurred, They have not responded with expected communication as expected and corresponding with the customer service department. Thank you. ********************* my e-mail is **************************

  Customer Answer

  Date: 03/04/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  I have just resolved my complaint with Good Feet of ************ **.  They honored my refund and I know that it probably would not have happened without your influence.
  
  Regards,
  
  *********************

  
  

• Initial Complaint

  Date:02/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had pain in my heel, so I visited the Good Feet store Dec. 31, 2023. He took an impression of my foot and brought out 2 plastic arch supports that he said would relieve my pain in my foot. But to buy them I had to purchase their lifestyle bundle, which consists of two pairs of compression socks, 4 different arch supports you wear different times of the day, and some flat cushion feet insoles you wear over your inserts. He quoted me $2200.00 for the bundle. I was dumbfounded at the cost, but he reassured me they had a lifetime guarantee and I needed relief from my pain, so I purchased it. I wore the arches, as advised for four weeks, and as time went by, I was in more pain than before, even the back of my leg became inflamed. I visited my family doctor on Feb. 5, 2024. He said my plantar fasciitis was very inflamed. I showed him the inserts I had purchased from the Good Feet Store, and he said that they didn't have enough cushion for my foot problem. He told me to go to the pharmacy and buy different insoles with a gel cushion in them, and I also had to start doing physical therapy. I have done physical therapy now for 4 weeks, and wearing the other orthotic inserts the dr told me to buy. My foot is feeling better and healing. I decided to call ***** with the Good Feet Store, on February 12, 2024, to tell him what happened and see if I could bring in the bundle I purchased and get some of my money back. Everything looks brand new and was lightly used. He said that it was not possible, they could only offer me different inserts. I do not want to wear their inserts, they are not foot doctor's and have no training on medical problems. So now I am here asking the Better Business Bureau for their assistance with a company who doesn't want to help their customers.

  Customer Answer

  Date: 03/05/2024

  Hello,

  
  

  ***** from The Good Feet store just contacted me by email today, asking me to contact him and visit the store. I will do that this week and let you know what happens. Its an hour drive away so will have to meet with him this weekend.

  
  

  Jen

  

  Business Response

  Date: 03/26/2024

  waiting for the customer to come in the location to process.

   

• Initial Complaint

  Date:02/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to H313333**37363032H on January 3, 2024 due to a sore heel. We saw the commercials saying prices ranged from $400-600. This is false advertising. The lady who did the fitting was sure she could get my pain better by the time I was having knee replacement surgery on 2/8/24. She insisted the inserts that went into my own shoes would help me feel better. I was desperate to get some relief, so I decided to try the three-step system, which was the only option. The cost was $3,093.70. I said I could not afford that. I told her they were not being honest with their advertising. She offered me an interest-free finance program for 18 months to pay for this. I had her print out daily plans for wearing all the orthotic inserts and faithfully did as directed for almost two weeks. It was not helped at all. I have since started therapy in preparation for my surgery, and it has already helped with the pain. The therapist H36**303133**3735**Hd the inserts were not fitted properly. I also had a foot x-ray, and I found that I have a heel spur. If the system doesn&#**;t work they should refund this large amount of money. I am sure they will tell me that it is printed on the agreement that they cannot send them back for a refund. So I have not even pursued that option.

  

  Business Response

  Date: 03/08/2024

  We have reached out to this customer and reached a satisfactory resolution for both parties.

• Initial Complaint

  Date:01/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date if transaction, yesterday 2-18-2024 See receipt below with *********** store and associate information.My husband and I went into the store yesterday afternoon thinking it was a shoe store. I have been having pain in hip and knee as well as back. The associate, who is the General Manager, told me she could sell me something, orthoacids, to fix all my pain. I told her there is no way they can cure all. Maybe help. She sold be a" special" discounted package. Told me it was $400 dollars. It was high amount for me, but willing to get some relief. My husband left the store and he said I can't believe you paid $400. I said I know but , hopefully I get some relief. I got up this morning and got a alert from my CC company stating there was an extremely unusual charge amount from Good Feets for $2,190.69 on my account. I said that was a mistake it should have been $400. When the store opened today I spoke to the lady who sold me the "PACKAGE." She said the amount is right for the package, and CLAIMS she showed me a laminated sheet with various options and I choose that one. She never showed me that sheet, and only talked of the $400 package as if that is all they offer. I told her the only sheet she showed me was the how to wear them steps. My husband also heard the entire conversation. I hate this word but that was a lie. She really did not care about the customer, it was only to cover her bad scam sale practices. I am willing to pay the $400 and that is it. I would NEVER pay $2K for those things!

  

  Business Response

  Date: 01/30/2024

  We have reached out to this customer and reached a satisfactory resolution for both parties.

  Customer Answer

  Date: 01/30/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:01/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dec 13 I suggested that my daughter, ****, go in to the Good Feet store to have an evaluation done. I thought I had heard good things about this store and that it was reputable. Boy was I wrong! The sales person insisted that **** needed to get these inserts to correct her problem. He didn't even ask her if she had seen a podiatrist or anything. He said these would correct all her problems. He showed her a confusing chart and pointed to the $400 price. **** asked if that was the final price and he said yes. She know that was a lot of money for a pair of sole inserts so she tried to call me. I was not available and the sales person swept her up and said that they should get started. She thought he was going to just take measurements so that if she wanted to go forward, she would have all the information. Then he came out with these inserts and proceeded to ring her up. She was so shocked but proceeded. When she got in the car she was very upset and reviewed the receipt more closely. It was then that she saw he charged her $2400!! She didn't know what to do so she came home. When she told us what happened, my husband tried to go down to talk to them Dec 16. They reviewed the confusing chart together and it was clearly a predatory practice!! They adjusted the bill some but would not let us return them. We still owed over $900 for a pair of inserts!! A week later over Christmas, I was telling a friend the story and the EXACT same thing happened to their daughter!! and now reading the reviews I see a lot of the same thing happened to unsuspecting customers. Look, If these inserts do what they promise to, great!! But so far they are not--they are hurting her feet and she said we can take them in for adjustments--but what if that doesn't work!! I need some protection!!

  

  Business Response

  Date: 02/07/2024

  Company states that they have tried reaching out to the consumer and haven't heard back. Please call at ************.

• Initial Complaint

  Date:12/14/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. Purchase Date:12-11-2023 2. Amount of money paid to business: $2,333.49 3. The business committed to provide me with comfortable,pain free supports and shoes for my feet.4. The supports and shoes caused me pain and discomfort in my feet when I walked in the shoes and supports according to the wearing instructions for the week 1,step 1 :1-2 hours,once I returned to my apartment on 12-11-2023 after purchasing the shoes. The shoes and supports were only worn and walked in indoors. The pain and discomfort I felt while wearing the shoes and supports raised health concerns and I just want to return the merchandise that is listed on the purchase receipt and to cancel the payment plan that I signed at the time of the purchase.5. The Good Feet Store salesman: ************************* contacted the *******,** area manager named:****. **** contacted me and would not let me return the merchandise or cancel the payment plan. The payment plan is through Care ********************* and I have already filed a dispute for the payment plan and I am also contacting the Better Business Bureau to help me and the Good Feet Store to help resolve this matter.6. The account number on the receipt is listed as Fast Sales Order FS Order No: QS109247.I am listed as customer ********** (***********************)

  Customer Answer

  Date: 01/02/2024

  No I am not satisfied with the company's effort because they have made no effort to resolve this matter,but I expect that because I called the salesman the next day after work and asked if he could cancel the payment plan in exchange for me returning the merchandise and he said he would have to contact the ******* area manager and the area manager didn't contact me until two days later and when I talked to the area manager on the phone he said he wouldn't accept the merchandise in exchange for cancelling the payment plan because the ************** had already paid them the money and so I expect that I will not receive any contact from these guys since they received their payment from the bank. The salesman at the store told me it would be a month before I received a bill mail to start the payment plan and so I figured that since it would take a month to process the payment plan paperwork, they could cancel the payment plan since I was not satisfied with the product. I contacted the ************** Care Credit Card company and put in a dispute to cancel the payment and the credit card. The credit card company said that the decision can take up to sixty days for a decision to be made about disputing the payment but no payments will have to be made on my behalf until the decision is made about this matter. I sent a secured email on their website to the ************** Credit Card company letting them know I contacted the Better Business Bureau.I am forwarding this email back to you because I have not been contacted by the Good Feet Store.Please contact me and let me know if there is a response from The Good Feet Store.

  Thank You, ***********************

  

  Business Response

  Date: 02/06/2024

  We have reached out to this customer and reached a satisfactory resolution for both parties.

• Initial Complaint

  Date:12/14/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 10, 2023, I purchased Good Feet product and protocol for my wife, ******, as well as their Elite Protection Plan totalling $2528.12. ************************** was the salesperson. ****** followed the protocol religiously with no improvement, went back for an adjustment and continued with the protocol for several more weeks until the increasing pain demanded she stop using the products.On one of my return visits, the salesman, *************************, asked me to return the product. I returned numerous times with the product but ***** was never there and other salespersons said they could not address my concerns. During my most recent visit to the store, December 8, 2023, (***** was not there) I left a copy or my July 10 receipt, confirming that both my home and cell phone number were correct on the receipt. I was promised a call the next day when ***** was supposed to be there. I received no call or messages from Good Feet.I would like to be refunded for the product that did not perform as advertised, but not for the consumables: 2 pairs of no-show socks for $55.90, velcro tabs for $9.95, and one pair of womens steadfast shoes for $249.95.

  Customer Answer

  Date: 12/14/2023

  Address of the Good Feet store is:  **********************************************************************   Phone:  ************.

  

  Business Response

  Date: 01/09/2024

  We have reached out to this customer and reached a satisfactory resolution for both parties.

  Customer Answer

  Date: 01/09/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that a partial refund is satisfactory to me. 
  
  Regards,
  
  ***************