Complaints

This profile includes complaints for Good Feet Store's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Good Feet Store

  2711 N Mayfair Rd Ste C Wauwatosa, WI 53222-4402

  
• 

  Good Feet Store

  4768 W Integrity Way Appleton, WI 54913-8464

  
• 

  Good Feet Store

  11524 W 95th St Overland Park, KS 66214-1865

  
• 

  The Good Feet Store

  125 NW Loop 410 Ste 430 San Antonio, TX 78216-5390

  
• 

  The Good Feet Store

  9300 Six Pines Dr Ste 600 The Woodlands, TX 77380-3703

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There are no price tags in the store . I asked the price of the arch supports and was told $450. I said I couldnt afford the $450. The employee checked and saw that I had a care credit account with credit available . I could pay off the inserts without interest . The employee showed me the orthotic system and I decided to purchase with my care credit account . As I was leaving I was told I could pick out 2 free pairs of socks which I did . I am understanding I had just spent $450 for the inserts . 2 months later I am paying my care credit bill to find the good feet store charged me $2,290! $149 for a protection plan which I was never told about , $159 for 3 thin pieces of foam to replace the foam that comes in my shoes . Was told the foam comes with the inserts. And the free socks are $27.95 each ! I went to the store today . I am devastated financially . Was able to return 2 of the arch supports and receive a $952.49 refund . That leaves me with 2 pairs of arch supports for $1,338 when I believed $450 was a stretch financially . I need to clarify that I was given a folded sales order for the $2,290.03 , was placed in my bag with the inserts. This copy of the sales order does not have my signature. I would not have knowingly signed a sales order for $2,290 . I understand that there may not be anything else I can do to help recover my loss . I want others to be aware and very careful . I plan to also contact care credit . I appreciate any assistance you can give me .

  

  Business Response

  Date: 12/05/2023

  I am waiting for a return call.  I have left several messages.  

• Initial Complaint

  Date:11/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SCAM! I went to the Good Feet store after booking an online appointment 10/21/2023 (last slot of the day). The salesman took an imprint of my foot and went to the back to gather what he needed that would be perfect for me. There were contradictions as he conversed with me, but he always had a decent reply when questioned about them. I felt hopeful ************** support to help my back and when he said they'd be ******************, I figured that's not too high of a price per support.He types everything up on the computer and there are some other shoppers waiting to check out. I ask him for price itemization and he says it will print out at the end. Before showing me anything, he's already rung through my flex card and then all I get is a receipt in the bag and he says "of course, all sales are final". I back up since there are others waiting to check out. My car is not near the door, so I walked around the corner to my vehicle. When I opened the bag and looked at the receipt, the total was $2214.79. What kind of immoral practice is this to overcharge your customers and not let return an item within ***** days? $600 for some plastic, rubber, and vinyl that are just standard for everyone. He had highlighted "ALL SALES ARE FINAL" on the bottom of the receipt (the only place it was displayed). They locked up the store before I could get back there. I was in a frenzy all the way home because I wasn't even sure there was enough money in the account to cover this astronomical bill! As mentioned there was no sign out indicating all sales are final and the supports aren't even custom molded (as I thought they were). Two out of the four supports don't even seem beneficial. These are still sitting unused because I'm in disbelief and want my money back. What seemed like a great store and an important product now is completely sullied.

  

  Business Response

  Date: 12/13/2023

  We have been communicating via e-mail  

  Customer Answer

  Date: 12/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  At this time, I have had several people from their organization reach out but none to date have asked how they can rectify the situation. They all require a phone call to communicate and I'd like verifiable formatting and documentation such as an email.
  
  Regards,
  
  *******************************

  Customer Answer

  Date: 12/22/2023

  Thank you for the reminder to reply on the site. The desktop version is much easier than a phone. I've heard from several individuals within their store and company, but they haven't offered a refund or any type of resolution. 

  Customer Answer

  Date: 01/10/2024

  I have still been waiting for an email and solution to the over-priced items.

  

  Business Response

  Date: 01/23/2024

  ***** would you be able to come into the location with your product so we can resolve your issue. 

• Initial Complaint

  Date:11/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in to the Good Feet Store in *************** **** Saturday November 11 2023 . I told ***** my feet were hurting at work while wearing my work boots. He explained what was going on with my feet and proceeded to measure my feet. He then went to the back for a minute and brought out some arch supports. He explained to me that these would change my life , I did not think for the worse . I had two other people with me and one of them told him she had a problem with her tailbone and he told her that the inserts would help that problem ,but she sits all day long so it has nothing to do with her feet .I only had minor discomfort only while wearing my boots at work .I did exactly what he told me to do with the 3 step system. I called the store on the following Tuesday to let him know my knee locked up at the mall and also that my feet were burning and my knees were really sore and pain was traveling up to my groin area and lower back. He said to give it more time for my feet to adjust, but after just four days, the pain was too much and I had to stop wearing them. I then called customer service to let them know the situation, and they said they would speak to their supervisors and have them get back to me. it is Thursday and I have not heard anything. I dont believe these are going to help me and I need to go see an actual podiatrist for my issues with my feet.I believe I was misled in the store and pressured into purchasing. These are not custom orthotics, they are off the shelf. I am now out $2500 . These inserts are only 4 days old and still new. I would be happy to pay a restock fee. I am also leaning toward legal counsel if we cant solve this issue .

  

  Business Response

  Date: 11/20/2023

  We have reached out to this customer and reached a satisfactory resolution for both parties.

  Customer Answer

  Date: 11/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I went back to the store on 11/20/23 to ask for a refund and they flat out refused. ***** gave me another step 2 of the 3 step program. Today 11/21/23 after wearing step 1 for a hour and a half, my feet were hurting so I switched to the new pair of step 2 . I am 1 hour in and my feet are killing me. They expect me to drive to the store which is 20 miles round trip , to switch them out . Thats not customer satisfaction at all . If after 5 weeks they are not helping my feet I will probably seek legal advice .
  
  Regards,
  
  *******************

  

  Business Response

  Date: 12/01/2023

  we have left several messages to please return our call so we can resolve. 

  Customer Answer

  Date: 12/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear   

  I cant keep driving clear across town ( 30 miles round trip) every week for them to just walk back to the back of the store  and give me a different set of arch supports to try. They dont keep a folder of customers foot prints so you have to redo the carbon footprint every time. I was  told these were custom for my feet and they have failed for the second time. Ive given them a chance but they have clearly not helped in any shape or form. I need to see an actual podiatrist and I have switched back to my old insoles and am back to where I was before good feet. I have disputed this with my  credit card company and have not sought legal counsel yet. There is no customer satisfaction and I felt like I was being bullied by ***** into keeping them when I went into the store to talk to him.. Im still trying to get a refund. Its been done before. Give me a refund and I will return product to store.

  
  
  Regards,
  
  *******************

  

  Business Response

  Date: 12/12/2023

  We are waiting for the customer to return our call   

  Customer Answer

  Date: 12/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have stopped wearing step 1 and 2 because they were hurting my feet and causing my knees to pop and lock up . I have switched back to my old supports and am happy with the old ones . I still want a partial refund and keep the 3rd step relaxers for after work shoes. The relaxers are the only inserts I can tolerate. If ***** will be willing to refund part of my money , we both can be satisfied and close this complaint . I will call ***** and see if we can come to an agreement . 
  
  Regards,
  
  *******************

  

  Business Response

  Date: 12/13/2023

  Business states they are actively working with this consumer. 

• Initial Complaint

  Date:11/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the Good Feet store on Nov. 5, 23, to look for a pair of orthotics to help my plantar fasciitis in my left foot. The salesman did the fitting and his spill. After conversation regarding their 3-step system, which was my only option, I decided to purchase and give this a try. The system cost me $2,368 dollars. I followed the wearing schedule of each of the orthotics for nearly a week, but they were painful and caused way more pain in my left foot, and my right foot started to hurt as well. I stop wearing them, as these are not for my feet. I took them back to the store on Nov. 14, 23, and let them know of my issues, and they said they could adjust them, but I stated I didnt want the adjustment, just a refund. The saleslady tells me that all sales are final, and I stated that I was never told that all sales would be final, it was never stated to me. I was NOT notified by the salesman that my purchase was a final sale. You are only given a receipt AFTER you purchase an item. There are no signs at the cashier desk posted, not at the register, not on the walls around the register, had I known that all sales were final, I wouldnt have made such a large purchase, with the possibility of these orthotics not working out for me, and with no possibility of a refund. She states, That their system is not set up to do refunds, and I told her that is not true I read on the Better Business Bureau site, that you can do refunds. I also stated that if there is a small restocking fee, I would be willing to pay that, to be fair to the company. She says, So you willing to accept a 50% restocking fee? I responded with NO, thats only half of what I paid. She asked, What do you think will be fair? I said receiving my $2,368 dollars back. She went over to the desk with a calculator and started punching in numbers to see how much of my money she could keep, and how much she was willing to give me back. She says, I can refund your card for $1,592 dollars. This is not fair!

  

  Business Response

  Date: 11/21/2023

  We have reached out to this customer and reached a satisfactory resolution for both parties.

  Customer Answer

  Date: 11/21/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:10/26/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made appointment after seeing a commercial that I would get relief for achy feet. Went to the Good Feet Store in ********** 9-3-2023. Salesperson was somewhat pushy and manipulative making me believe I was already walking better with the inserts she had me try in store. I fell for it. I purchased the 3 step system (4 different inserts to change throughout the day). Paid $149.95 that day. Then had an additional $2097.46 that was put on a Care Credit Account they opened. I followed the instructions on how to wear them for three weeks. I got no relief. I so wanted this to help, but it made things worse. No more achy feet. Extreme pain. I was hurting head to toe. The inserts were very noisy. Just pure junk. I couldnt continue wearing them any longer. The pain was so severe I went to ************ the hospital for x-rays, blood work to check for blood clot, venous Doppler. Follow up with primary care doctor. Referral to orthopedic surgeon. Many chiropractor appointments to help the neck and back pain as well. They were to call/email checking up on me. Not heard from them. See now they left off part of my phone number and got my email wrong. I cringe every time I see the commercials now. I got absolutely no relief and I want my money refunded. This place is a scam. Had to purchase overpriced socks, Velcro dots, overlay cushions, as well as a protection plan. Individual prices were not discussed prior to purchase

  Customer Answer

  Date: 11/10/2023

  Consumer states they went to store on 11/9/23 and they were only offered a partial of approximately $1600, when their total paid was over $2200. They are not satisfied with this offer. 

  

  Business Response

  Date: 11/20/2023

  We have reached out to this customer and reached a satisfactory resolution for both parties.

  Customer Answer

  Date: 11/22/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************
  

• Initial Complaint

  Date:10/25/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was unable to take a product I was sold back when it doesn't work. ******* later I am out and no workable product. Scammed thinking that this company would honor their customers enough to have an option to bring their inserts back.

  

  Business Response

  Date: 11/21/2023

  We have left several messages. Waiting for a call back.   

• Initial Complaint

  Date:10/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Location: *********************************************************** I purchased inserts from Good Feet Store made for my feet. The inserts hurt my feet, I took them back, they adjusted them, then I wore them again for another week. When I saw my foot doctor, they said they were the wrong size and I should not wear them. I took them back and they would not give me my money back. They said I would have to take a store credit and purchase shoes from their catalog. I would like a refund.

  

  Business Response

  Date: 11/06/2023

  We have reached out to this customer and reached a satisfactory resolution for both parties.

  Customer Answer

  Date: 11/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Regards,
  
  *************************

  i do not see a response from the Good Feet Store. All I know is that I had to take a store credit which I do not want as they have nothing there to offer. 

  Customer Answer

  Date: 11/21/2023

  This is the receipt we have for payment in full for the Care Credit. Is this what you need? The Good Feet Store refused to give me my money back and insisted I take a credit which I was told I would have to use at a Good Feet Store and that it would never expire. There is nothing I or anyone else in my family want from the Good Feet Store. They dont carry childrens shoes and my adult children have no desire to do business with them. It would take me years to use that much credit up buying shoes from a store that I would have to travel 45 minutes each way to order and then pick up my shoes and the return them if I had an issue with the fit.

  Customer Answer

  Date: 11/28/2023

  I have not heard back from anyone about my refund. I sent the screen shot showing the charge was paid off and I was under the impression that I would receive my money back in the form of a check as they couldnt credit my Discover card with it. What is the next step here? 

  

  Business Response

  Date: 12/13/2023

  Business states they are actively working with this consumer to resolve the issue. 

• Initial Complaint

  Date:10/22/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the Good Feet store yesterday 10/21/23 and did a test walk and everything was fine. They told me the price and I had to skip but a few hours after I started getting foot pain in my right foot and the pain kept getting worse, I can barely walk today and 10/22/23 and pain.

  

  Business Response

  Date: 11/10/2023

  We have left several messages.   waiting for a call back.  

• Initial Complaint

  Date:10/13/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/26/2023, I went into the Good Feet Store located at *****************************************************************. Upon entering the store as well as when asked by the store rep how I could be assisted, I made the point very clear that while I was experiencing pain in my right foot, I was there primarily to get information and not just relief. The store rep had me to take off my shoes so that he could get an imprint of my foot prints on carbon copy and then went to the back. Once he returned, he had insoles for me to try walking on after inserting them into my shoes all without breaking down and providing me with information on what my foot imprints read or shown. He then automatically assumed the sale by telling me that he would get me taken care of and told me the total cost of the insoles and cushions which totaled a little over $2300. He did not show me a breakdown or provide me with an understanding of anything nor gave any information or knowledge about the package. All he made sure to state was that my insoles came with a lifetime warranty and that I would get two pair of socks free with my purchase. After giving him my debit card for the payment, he then had me to sign a copy of an invoice again without first providing me with any informational breakdown or options. In fact my receipt shows that I was charged $149.95 for a protection plan that I did not opt for and was not asked about adding. I also was charged $27.95 for each of the two pair of socks the rep had me to select despite the fact that he said the socks came free with my purchase. I would like to receive an adjustment and refund for the $149.95 protection plan plus taxes that I was not explained about nor chose to opt in on along with a refund of the $55.90 plus taxes that I was charged for the two pair of socks that should have been free per the store rep. I find my cause and demand to be very reasonable and have tried to reach corporate for two weeks to no avail have I received a resolution or return call.

  

  Business Response

  Date: 10/17/2023

  We have reached out to this customer and reached a satisfactory resolution for both parties.

  Customer Answer

  Date: 10/18/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************
  

• Initial Complaint

  Date:09/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sept.1,2023 purchased the 3 Step System. I though it would bring relief to my left foot plantar fasciitis. I wasn't limping when I walked in the store on Friday. Just the pain on my left heel in the mornings. I wore the orthotics three days. I had so much pain on both feet, left knee, groin, and lower back by Sunday. I received a call from the ********* office Monday 9/4/23 ( so he claimed) I told them of my extreme pain and discomfort. ******* suggested I call or email the store. I did. I keep asking for a refund. Clearly the small print on the receipt is hidden for a reason. No refunds. I don't want to go in for other product or sneakers. I don't want to have any adjustments since I was in so much pain I explained why would I want to put myself through that all over again. I'm one of maybe a few that the 3 step system didn't do what it was supposed to do. The instructions are increase the use of the orthotics, I was decreasing it daily because of the pain. I don't want this to happen to anyone else. IF the product isn't for everyone state that in big bold print. If there is no refund on the 3 Step System if it doesn't work state it on the commercials and print it in big bold print. I would have not purchased the 3 step system if it was going to hurt more. It took me three week to get back to just having the pain on my left heel before wearing the orthotics. How does a company this big that endorsee relief, turn around and make the little consumer keep $ ******* orthotics in the 3 Step System product if it caused pain and discomfort. That should be part of their testimonials. Not just the 3 step system is all about relief, relief, relief. I keep trying to make contact with the cooperate office with no luck. I'm not a confrontational person and don't anger eastly. I'm so angry and sick to my stomach that The Big Foot Store can get away with not refunding the very product they endorse will bring comfort and relief when it had the opposite effect on my body.I even opened a Care Credit account to pay for the product. I have contacted them. They need to know they are endorsing a product that doesn't work for all customers and it needs to be addresses. I need everyone to know this product is NOT for everyone.

  

  Business Response

  Date: 10/04/2023

  Left a message. to have the customer come in to our location.  

  Customer Answer

  Date: 10/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.] I didn't receive any message to come in to the store to get a refund. I have no saved or missed calls on my cell from Good Feet Store. I do have an email  that I will include and I will also include my response. I still can not get a phone number or email from the local store in *********** for the cooperate ****** for Good Feet Store. My email response Oct. 1, 2023

   ******* you and Good Feet can help only by refunding the product that added pain, discomfort and did not work for me. I will not be bullied by you or Good Feet Store to reintroduce the supports/orthotic back in any of my shoes.The pain I had when I walked into Good Feet 9/8/2023 was one left heel with plantar flanciatas. Again after wearing the supports/orthotics the pain I was having was on both feet, left knee, left groin and my lower back. I was limping which I was not doing until wearing the supports. I knew it was the support/orthotic. Once  I stopped wearing them on Sunday I reached out on Monday 9/11/2023. I will not be putting anything in my shoes to reintroduce the pain I couldn't tolerate from the 3 Step System, I just don't know why you can't understand that the 3 Step System is not for ME. I have seen my podiatrist and he is treating my left heel. He recommends I stay away and not reinjury my left foot with the 3 Step System.. Rest assured that I didn't need any doctor to tell me what I already knew. After all that I had to endure to get back to having only the pain I had when I walked into your store. No thanks to Good Feet store and the 3 Step System I'm now taking medication for my plantar fasciitis. Which I was not doing before wearing the 3 Step System supports/orthotics. I will only return to your store to drop off the 3 Step System Kit. If you want to charge me a three day use or restocking fee or the store cost within reason I will come in. I will not have $2311.68 sitting in my closet or garage gathering dust. Good Feet will not go under or go broke by doing the right thing and making this right. I hope and pray that this company that endorses relief and truly believes it helps others will have the same compassion and understanding that their product is NOT for ME. Help me take the 3 Step System back, call it a loss and we can all move on. You can do your job and sell relief to other customers. I can continue to see my podiatrist since he is helping me. I can find comfort and relief from the anxiety that has come for this whole experience with Good Feet. 

  I still cannot get a hold of a Good Feet corporate ******. You can help if you send me an email. Here we are almost 30 days since you made the sale. Help me get a hold of the Good Feet corporate customer ******. Please and thank you.............
  Respectfully,
  *************************
  

   Oct 1, 2023, 8:13?PM (
  I will try and call the number I have from ********* again on Monday. I will leave a message again. Just to have no one return my call.
  I do have a voice mail. After ******* or **** directed me to reach out to you on 9/11/2023. His voice message on 9/14/23 states I don;t know why you are calling me. That is so frustrating to hear, 
  HELP **** an email address to ************************************ ****** will get me closer to a resolution. 
  Respectfully,
  *************************
  Regards.

  *************************

  

  Business Response

  Date: 10/12/2023

  I spoke to *************************, she is going. Into the store to meet with the manager.