Reviews

This profile includes reviews for Mt. Olympus Water & Theme Park Resort's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Mt. Olympus Water & Theme Park Resort has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Mt. Olympus Water & Theme Park Resort

  PO Box 267 Wisc Dells, WI 53965-0267

• 

  Mt. Olympus Water & Theme Park Resort

  611 Wisconsin Dells Pkwy Wisc Dells, WI 53965-9726

Review Details

• Review fromEllie J

  Date: 07/21/2023

  1 star

  Ellie J

  Date: 07/21/2023

  ************ 7/17/23 Was very disappointed in the hotel room. Rooms were not what I expected for the price. Beds were hard, could have been cleaner. Hallway carpet was terrible, didn't look like they had cleaned it in weeks. Terrible stairs to climb to get to room. We were in 11B and it was awful. If I would have known about the stairs I would've stayed somewhere else. I'm in my 70's and carrying suitcases upstairs isn't an option for me. Not close to park as they say in their ads. The Wi-Fi was very slow and cut out all of the time. Wouldn't go there again. The park was okay but things are very over priced.

  Mt. Olympus Water & Theme Park Resort

  Date: 07/23/2023

  Hello *****,Thank you for the very detailed feedback, We apologize that your experience didn't go as planned. We would love to offer a discount for a *********** if you would like to give us another chance and we will for sure forward your concern to its respective department. If you have any questions please contact us directly.************************* **************** Manager

• Review fromJennifer V

  Date: 07/17/2023

  1 star

  Jennifer V

  Date: 07/17/2023

  Hotel is way overpriced. Our hotel window was nothing but a grass wall. Leaking toilet, beds were as hard as a rock. They let anyone buy a pass for the park so the lines to do anything were over 2 hours long. The water in the park was ice cold to swim in. They also said the park was open later, it closed at 6. Drinks were anywhere from 8-14 a drink the least expensive food was 7 for french fries. Would not recommend it at all. I paid over 800 for 2 nights and left after 1 day. We had a family of 4... Stayed in building 1. I would recommend not going at all. They can keep what I paid for, and we will never go back.

  Mt. Olympus Water & Theme Park Resort

  Date: 07/19/2023

  Hello ********, It saddens us to hear that we were not able to provide the exceptional experience we're accustomed to delivering, We apologize that you encountered difficulties during your stay. We'll make our ********* aware of your concerns so we can improve.Thanks again, and we wish you all the very best in your future.************** **************** Manager Mt. *********************************************

• Review fromJames D

  Date: 07/15/2023

  2 stars

  James D

  Date: 07/15/2023

  Avoid the cabana rentals at the park is possible. They will price gouge you by atleast $100 bucks. Their prices online are cheaper, but they won’t honor them and the customer support is argumentative and horrible. Just avoid it and only post the entry fee. Other than that a good water park, besides watching the staff in blue shirts fighting the guests…

  Mt. Olympus Water & Theme Park Resort

  Date: 07/17/2023

  I'm sorry to hear about your negative experience with the cabana rentals at the park. It's essential for businesses to be transparent and consistent with their pricing to maintain trust and provide a positive experience for their customers.On a positive note, it's good to hear that the water park itself is enjoyable.Thank you for sharing your feedback.

• Review fromYang C

  Date: 07/06/2023

  2 stars
  Everthing was fun but the Wi-Fi. My family can not connect to the Wi-Fi during five days stay. And my phone carrier doesnt work once we enter the mt Olympus property. We are frustrated during the whole stay. I know the Wi-Fi is amenity but all those what I paid for. My kids are so disappointed during the nights.

• Review fromJulie C

  Date: 07/06/2023

  1 star

  Julie C

  Date: 07/06/2023

  My husband, boys, and I just stayed in building #30 reservation #******* the 1st-3rd, left on the forth. The room was filthy! 6 flies were killed immediately upon arrival. The vents were rusty. Carpet had multiple stains. I couldn't bare myself to walk barefoot. My kids and husband's feet were black from walking on the carpet. My husband took multiple pictures and will be posting those very soon, and sending to health inspectors. It felt as though we'd see cock roaches at any minute. I was scared of bed bugs. It was THE MOST DISCUSTING room I have ever been in!!!! The only person who would appreciate a room like we got would be a homeless person, and they'd be better off sleeping on the streets. Honestly. The room was not worth the $1,700.00 something we paid. It was like the most filthiest MOTEL room you could possibly ever stay in, not a resort room. It wasn't worth a dime! I was so embarrassed for my children who now will be telling everyone about the room. I can't believe you'd even allow someone to stay in it! We tried several times daily to complain and get a different, cleaner, nicer room, but either got someone who didn't speak a lick of English, or the phone never got answered... The water park was great however, and we decided to stay so our boys could have a great time... Unfortunately, despite the waterpark being great, I don't think I can ever bring myself to stay in a room of filth that could possibly be contaminated with God knows what?!?! I guess the health inspectors will have a field day looking into your rooms! I know you have nicer rooms available. Why you rent the filthy ones out is beyond me!!!

  Mt. Olympus Water & Theme Park Resort

  Date: 07/07/2023

  Hello *****, Thank you for bringing this issue to our attention and for taking the time to leave us a review. We assure you this is not the level of service we strive to provide our customers. We would like to speak to you further about your experience. Please call ************** to speak with our **************** Manager.Thank you,************** **************** Manager Mt. *********************************************

• Review fromJessamyn W

  Date: 06/26/2023

  1 star

  Jessamyn W

  Date: 06/26/2023

  My family and I paid $20 for tickets to the park. We also paid $30 to park after waiting 1 hour in a line to park. When we got inside the park it was OVER Capacity. So not only did we wait 1 1/2 hours in line for a wrist band, and we had already purchased tickets online, but when we got inside the lines for every ride was 2-3 hours. I called and spoke to a supervisor and she said that they don't do anything to help "day pass" guests. That is the worst business practice I have ever heard of ! If we don't stay in your hotel you won't replace our tickets and we didn't even ride any rides. A poor lady had a seizure and fell out and hit her head, it took the park 45 minutes to send someone for help ! We had never seen anything like it, as the lady just lay there bleeding the employees were dumfounded and didn't even know basic first aid. We don't care about a refund I was only asking for them to replace our tickets fo another time, we live 2 1/2 hours away, so we spent gas, and paid for a hotel room to come there thinking we were going to ride some rides. So basically me and my husband are out of $600 for NOTHING ! The kids didn't even get to ride any rides or waterslides, I will make sure the word get's out about the way MT Olympus treats it's patrons.

  Mt. Olympus Water & Theme Park Resort

  Date: 06/27/2023

  Hello ********,Thank you for taking the time to leave us a review, We completely understand the frustration of waiting in line, due to being in peak season long lines are unavoidable due to the number of guests that we have compared to off-season, However, we have sent you 4 park passes to come back in the future with no expiration date. Thank you,Mt. Olympus Resort

• Review fromCatrina G

  Date: 06/25/2023

  1 star

  Catrina G

  Date: 06/25/2023

  Just got home from a trip to this questionable resort! I have traveled many places and this was definitely one that I wouldnt recommend. The room was mediocre at best, the room had thin covers, stained linens, terrible wash cloths, and anyone couldve had access to this building because the door was always propped with a rug. I pray nothing ever happens at their water park because security was worse than the rooms! I walked right by them several times without anyone checking for my wristband, let alone my bag! I didnt call to complain because that would have been fruitless from reading past reviews after I checked in. Better off getting a regular room at a cheaper price and probably complimentary breakfast and just walk right through security and go to the water park free! I understand its just business but this resort is bad business! Just stay somewhere else safe!

  Mt. Olympus Water & Theme Park Resort

  Date: 06/27/2023

  Hello ****************,We greatly appreciate your feedback and we will definitely forward this to the respective department. We apologize that your stay wasn't pleasant as expected, If you have other concerns please give us a call at ************** and we will be more than happy to assist.Thank you,

• Review fromNicole C

  Date: 06/18/2023

  1 star

  Nicole C

  Date: 06/18/2023

  Booked a "Resort" room for two nights at Mt. Olympus. Had to drive to 655 Frontage Rd., to check into a room that we did not know where we were staying until 4pm. We were given a room at Mt. Olympus "Resort building 30." I had alot of questions that could not be answered, due to ALL of the employees speak other languages and was not able to understand. The room had mice running from in front of it. The room also had sheets for blankets, mold and mildew under the bathroom sink, bathroom floor was dirty and we had to buy cleaning products to clean the room. When I called that first night that was no one available to speak to me. I was on hold for over 30mins just to be hung up on. Parking is horrible. The advertisement for the rooms is false. The room we had was supposed to be an inside room with a pool. That was not what we were given. For the price we paid we were only refunded not even a third of the price. Outside of the room being horrible, my family did enjoy themselves.

  Mt. Olympus Water & Theme Park Resort

  Date: 06/22/2023

  Hello ******, Thank you for bringing this to our attention and we do apologize that your previous stay with us didn't go as planned. Upon reviewing your reservation, we saw that there were no calls you made the night of 06/17/23 to let us know your situations. Our **************** Team is available 24/7 every day and if you called us, there is no way that we will hold you for 30 minutes that long. We tried to accommodate and compensate you and complimentary upgrade your room to our main resorts however you decided to just leave the property by evening. Hence, this is passed with our 10:00 AM Check out and we still accommodate you and refund your last night's stay of $129.05. Unfortunately, this would be the best that we can offer on our end, the refund has been processed and should reflect on your account within 5-7 business days.It saddens us to hear that we were not able to provide the exceptional experience we're accustomed to delivering, we apologize that you encountered difficulties during your stay. We'll make our team well aware of your concerns so we can improve.Thanks again, and we wish you all the very best in your future.************** **************** Manager Mt. *********************************************

• Review fromMelanie F

  Date: 06/05/2023

  1 star

  Melanie F

  Date: 06/05/2023

  Worst experience I’ve ever had. Check in spot wasnt anywhere near actual resort . Room wasnt anywhere near check in spot. Took us forever just to walk to waterpark from our vehicle. Room was dark and dingy. The ac sounded like an airplane taking off and the mini fridge froze all of our drinks and food. Would not recommend it at all to anyone..

  Mt. Olympus Water & Theme Park Resort

  Date: 06/05/2023

  Hello Melanie,
  
  We appreciate your time to leave us feedback and I am sorry to hear that your vacation didn't go as planned, You can give us a call to discuss your stay in detail at 1-800-800-4997.
  
  Thank you,

• Review fromKelly O

  Date: 06/01/2023

  1 star

  Kelly O

  Date: 06/01/2023

  Room was infested with cockroaches and who knows what else! They could careless and said no refunds. I even showed them pictures

  Mt. Olympus Water & Theme Park Resort

  Date: 06/02/2023

  Hello Kelly,
  
  Thank you for bringing this issue to our attention and for taking the time to leave us a review. We assure you this is not the level of service we strive to provide our customers. We would like to speak to you further about your experience. Please call 1-800-800-4997 to speak with our Customer Service Manager.
  
  Thank you,
  
  Jake Quite
  Customer Service Manager
  Mt. Olympus Resort