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Business Profile

Retail Florist

Bloomex

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Florist.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample. 

Complaints

This profile includes complaints for Bloomex's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bloomex has 24 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Complaints Summary

    • 398 total complaints in the last 3 years.
    • 106 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/01/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered flowers. Order number *******. It was suppose to be a dozen assorted roses. Instead she got three red roses and a Teddy ******** cost was $59.86. I was not happy that it cost $59.86 for three roses and a Teddy **** which is no use to her. I phoned and sent emails and they said they would get back to me. Havent heard anything. Not good service.

      Business Response

      Date: 16/01/2023

      We regret to hear that the services didnt meet customer's expectations.
      The email confirmation sent to customer stated ******************** & Truffles Special product ordered, SKU: RP53. We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. However, we would like to offer a complimentary store credit that the customer can use at any time in the future.
      We apologize for any misunderstanding appeared.
      Bloomex

      Customer Answer

      Date: 16/01/2023


      Complaint: ********

      I am rejecting this response because: They say they are going to give me a discount on future purchase.

      How much discount?

      Sincerely,

      *********************************

      Business Response

      Date: 17/01/2023

      We're sorry to hear the customer rejected the response.

      We would like to express apologies for all the obvious stress caused to a customer by every issue reached and issue an in-store credit for the inconvenience caused in the amount of 20% of the product price purchased.

      Regards,

      Bloomex

      Customer Answer

      Date: 17/01/2023


      Complaint: ********
      I dont think 20% is reasonable when they were to send a dozen roses and they sent a Teddy **** and three roses.  They should of got back to me to tell me they did not have the roses!
      I am rejecting this response because:

      Sincerely,

      *********************************

    • Initial Complaint

      Date:04/01/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dec. 28, 2022 Delivery Ordered a beautiful arrangement from Bloomex for a close friend's funeral, totally embarrassed by what arrived in comparison. Sure the flowers that arrived were pretty for say a $30 host gift, not a suitable replacement for a $120 premium funeral order. What's the point of extensive bouquet photos to choose from if they just send whatever.

      Business Response

      Date: 07/01/2023

      We regret to hear that the services didnt meet customer's expectations. 
      We are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. As per the photo received we would like to confirm the order was send with substitution. Due to our order volume fluctuation, we reserve the right to substitute with similar product of equal or greater value. The following rules for substitution will apply:
      Flowers: In arrangements of assorted flowers, the colours shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
      As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
      We apologize for any inconvenience caused.
      Thank you, Bloomex

    • Initial Complaint

      Date:03/01/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for 3 items with Bloomex; flowers,balloon and a gourmet gift basket. Order #*** *** Delivery was scheduled for Friday dec 23/22. Only flowers were delivered. Called ************** and was told they will look into it but it will be delivered later that same day (I had chosen Same day delivery.) nothing arrived I called the next day and was told they will look into it and email me the update. No delivery and no email update. Sunday was Christmas Day and I didnt call them Called Monday and same answer; will look into it and will email me. No email. Today I called and requested to speak with a supervisor and the gentleman put me on hold then came back and said, let me check into this and email you an update. Finally I requested a refund as this clearly wasnt going anywhere.He said let me check on this first. I said 3 people before you have checked and Bloomex has taken money from my credit card and not delivered the product so please refund the difference; he got a little upset and said I am trying to help you and you are not listening then disconnected the call! ( This action prompted me to file this complaint.) Right after that Bloomex sent me a text message asking me to rate the phone service. I could hardly believe it. How do I get a refund? I dont care for an apology Thank you for your help *************************

      Business Response

      Date: 06/01/2023

      We regret to hear that the services didnt meet customer's expectations. 
      The initial complaint received stated Gourmet Gift basket missing. Immediately after, the client was offered options on December 24 rectifying the situation. Options were rejected.
      We have refunded the amount of the Gourmet Gift Basket.
      *********** ******** *** ****** ** **** ****** **** *********** ******** ******** ********** **************** ****** *** * ********* Thank you, Bloomex

      Customer Answer

      Date: 09/01/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      I received an email from BBB where they posted the response from Bloomex
      I have received the refund however, I want to note that no options were offered to me as Bloomex notes in their response. They can check their recorded calls and in fact, the last rep for Bloomex became rude and disconnected the call.
      Thank you for all your help 
      You have been most professional 


      Sincerely,

      *************************

    • Initial Complaint

      Date:03/01/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased flowers for my daughter's funeral and paid extra to have them delivered in the AM of her funeral. They arrived late and they were not the flowers I ordered. I also did not get a vase either for one of the bouquets. I have called numerous times and the overall customer service has been terrible with promises of supervisors calling back to rectify the situation and they never do. These flowers were for a funeral and I am arguing and dealing with a business that will not own its incompentencies. Today I was offered a store credit or the flower arrangement that I was suppose to get in the first place. Why do I have to fight for a refund. I did not get the floral arrangements I requested, a vase and I paid extra to have it delivered in time for my daughter's Dec 23rd funeral. I would like a refund and they will not resolve this issue with me in a timely manner.

      Business Response

      Date: 07/01/2023

      We regret to hear that the services didnt meet customer's expectations. 
      We are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. The initial complaint received stated late delivery, missing vase and the flowers were different from what was ordered. Our customer service agent requested customer to send us photos to the email address. As per the photo received we would like to confirm the order of one glass vase, Celestial Lilies Bouquet (supersize) and Mandarin Swirls was send with substitution and delivered on time on December 23, 12:30 local time, ********, *******. Due to our order volume fluctuation, we reserve the right to substitute with similar product of equal or greater value. The following rules for substitution will apply:
      Flowers: In arrangements of assorted flowers, the colours shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
      As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge to the grieving family home address or any other valid ******** address. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
      We apologize for any inconvenience caused.
      Thank you, Bloomex

      Customer Answer

      Date: 09/01/2023


      Complaint: ********
      I am rejecting this response because:
      Bloomex has not adequately compensated me for the major hardship they caused by not completing my order to my satisfaction, and providing degrading, argumentative and dismissive customer service.
      Facts are: 
      1. Substitution policy or not, the flowers arrangement looked sloppy and thrown together in a small vase.
      I chose these arrangements because they were vibrant. There was nothing vibrant about either arrangement and had time and care been given, I'm sure that a "proper" color substitution could have been provided.
      2. I paid extra for the flowers to be delivered by noon and can prove that they were not.
      3. Poor value for the price  paid for the bouquets. Overpriced and wilty.
      4. Based on principal alone this issue could've been resolved with a simple
      apology and a refund. The classy thing would've been to do that AND send a gift basket. 
      5. I have been provided different explanations, talked to horrifically, blamed for my order being wrong, talked down to by Bloomex customer service reps and supervisors, all while trying to grief for my dead daughter whom I just wanted nice, vibrant bouquets to represent her life with.
      Can we please resolve this issue with a refund and both be done with this matter.
      Sincerely,

      ***********************

      Business Response

      Date: 11/01/2023

      We regret to hear that the services didnt meet customer's expectations. As customer's satisfaction is our top priority, we have issues a complete refund of $260.34 in total back to the original payment method used. 
      *********** ******** *** ****** *************************** ******** ****************** ********************* *** * ****************** ****************** ********************** *** * ******************
      Please allow up to 5 business days for the refund to show up in customer's account.
      ?Thank you, **********************

      Customer Answer

      Date: 11/01/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:23/12/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 3 arrangements online on Tuesday December 20th, put them in my cart and paid, they were to go to 3 different people. They only allowed 1 delivery address. I immediately replied to their email and text to request the transaction be cancelled. I tried to use the chat bot, which requested more time to investigate, then disconnected claiming I had left the computer. I called four times, put on hold and then it hangs up. I finally reached someone in sales who passed me to customer service. **** refused to pass me to a manager claimed management would send me an email to cancel, I have still not received an email from management, only and email to let me know they have put my order on hold, for a store credit. I don't want a credit, I want my money back. I went elsewhere to send the 3 arrangements, a store credit is useless to me, as I will never use this company again. They have my $156 and refuse to issue a refund. I have never been provided with a receipt. What is wrong with a company that doesn't provide the service yet refuses to refund the transaction? Should this not be against the law somewhere?

      Business Response

      Date: 24/12/2022

      We regret to hear that the services didnt meet customer's expectations. However, we have refunded the amount of the complete order paid.
      *********** ******** *** ****** ** **** ****** **** *********** ******** ******** ********** *********************** *** * ******** **********

      Best regards,

      Bloomex

    • Initial Complaint

      Date:22/12/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered flowers from this company for my mother-in-law. Flower arrangement arrived completely frozen. Asked for a refund. No go. Will only "investigate" with a photo. My mother in law is ** years old, does not use a cell phone camera. They will not move forward. This company, as many, many reviews on multiple sites say, is a ****. Avoid at all cost or just burn your money

      Business Response

      Date: 24/12/2022

      We regret to hear that the services didnt meet customer's expectations. 
      We take quality issues very seriously and seek to provide fresh and beautiful flowers at all times and for all orders.  As per order ********, order was delivered on December 21st, the initial complaint received stated flowers were frozen. Our customer service agent requested customer to send us photos to the email address. We've never heard from the customer until now.
      We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery.  However, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
      We apologize for any inconvenience caused.
      Bloomex

    • Initial Complaint

      Date:22/12/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a christmas arrangement on Dec 19th through Bloomex and it was delivered on Dec 21st not only was it not what i had ordered but this company defended their actions and put it back on me the customer. I had ordered a arrangement with roses and carnations and they got literally carnations thrown in a vase and thats what they delivered. In an attempt to give this company a chance i had requested the arrangement ordered to be remade and re delivered which they refused as this is what "they had available and their substitutions are allowed that are close to the product description. Which is not even close what a disappointment . This company shouldn't even be in business as they promise something that they cannot even come close to delivering!

      Business Response

      Date: 24/12/2022

      We regret to hear that the services didnt meet customer's expectations. 
      We are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. As per the photo received we would like to confirm the order was send with substitution. Due to our order volume fluctuation, we reserve the right to substitute with similar product of equal or greater value. The following rules for substitution will apply:
      Flowers: In arrangements of assorted flowers, the colours shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
      As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
      We apologize for any inconvenience caused.
      Thank you, Bloomex

      Customer Answer

      Date: 04/01/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:20/12/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a fruit basket and 2 ***** bears for my son, daughter in law and granddaughters that were in hospital very sick. I ordered around 10am and it said same day delivery, the reason I used them is because it was same day and I wasn't sure how much longer they would be in hospital. I gave specific instructions that if they couldn't deliver into hospital to call my son's cell phone and he would meet them out front. They did not deliver that day, my son did not miss any calls and checked with nurses station to ask if anything had been delivered and it hadn't. They went home the next day so I called Bloomex immediately first thing in the morning explaining the situation and they said they'd look into it and get back to me. I waited until ******* the next day after not hearing anything back and called again. I explained that I no longer wanted to order and to please refund me my money for which they said they opened a trace file and had to see what happened with their supplier in ****** and would again get back to me. I was very upset explaining that I didn't get my product and no longer wanted it and that getting my money back didn't have anything to do with what went wrong on their end. I just wanted my money back and they could figure the rest out for themselves. I was again put off, I got an email on the 14th saying they'd opened a trace and would get back to me. I then waited another day and still hear nothing, called AGAIN on the 15th asking to speak to a manager, which the gentlemen said he was, explained it all again demanding my money back and again was told they couldn't do it and that someone would get back to me asap. I heard nothing for a couple days and I called yesterday giving them until today at noon to resolve the situation or I was going to contact you. I've heard nothing at all so this is why I am writing. Date: December 12th, 2022 Order # ******* Amount $127.62

      Business Response

      Date: 21/12/2022

      We regret to hear that the services didnt meet customer's expectations.
      As per our records, the order has been sent out and we have a confirmation that it has been successfully delivered on the requested date.
      We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery.  On top of that, we are not responsible for the stolen orders. As customer satisfaction is our topmost priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.? We apologize for any inconvenience caused. Thank you, Bloomex

    • Initial Complaint

      Date:19/12/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered flowers ro be delivered to my partner at her school before 12 pm and they never made it. I requested a refund and they said it was dilevered at 4:41 pm to a different address. However, after an investigation they are claiming that I gave the wrong address. Nonetheless, the delivery was made at a much later time and my request was for before 12 and the address was incorrect.

      Business Response

      Date: 20/12/2022

      We regret to hear that the services didnt meet customer's expectations.
      Order was sent out with a local courier.  Unfortunately, there was a delay due to the incorrect address provided. We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery.  However, we would like to offer a replacement order free of charge to the reconfirmed address. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.?We apologize for any inconvenience caused. Thank you, Bloomex

    • Initial Complaint

      Date:19/12/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was going to use this service to order flowers for my mother's birthday. I was then advised she wouldn't be there and that I needed to seek something else for her once I received a message from my brother at the delivery stage. I thought that the order was not complete at this point so I left the page as I had thought the order was not complete. I then get an email saying they've processed my order, I immediately get on with support and are told there is nothing they can do and I'll have to speak with management. I said great, thank you please let them email **** then get an email today saying they refuse to refund as they have a 1 hour cancellation policy? How on earth when my order wasn't even completed? I want my money back ASAP otherwise I'll have to seek other ways of getting my money back.81$ spent approximately

      Business Response

      Date: 19/12/2022

      We regret to hear that the services didnt meet customer's expectations. We have refunded the amount of the order paid.
      *********** ******** *** ****** ** **** ****** **** *********** ******** ******** ********** **************** ***** *** * ********

      Regards, Bloomex

    Bloomex is NOT a BBB Accredited Business.

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