Complaints

This profile includes complaints for Bloomex's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Bloomex

  6 3510 27 St Ne Calgary, AB T1Y 5E2

• 

  Bloomex

  8 4095 Belgreen Dr Ottawa, ON K1G 3N2

• 

  Bloomex

  20 Wright Ave, Unit 5 Halifax, NS B3B 1G6

• 

  Bloomex

  902 Magnetic Dr Toronto, ON M3J 2C4

• 

  Bloomex

  7532 Chemin de la Côte-de-Liesse Saint-Laurent, QC H4T 1E7

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:16/02/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a flower bouquet with vase on 13th Feb 2023 from Bloomex, order #******* for $65.72. I paid $24.98 for delivery plus extra $1.99 for it to be delivered on 14 Feb. My order was not delivered on Feb ************************************************* that it would be delivered on Feb 15. It wasnt delivered on Feb ********************************************************* but they refused that they cannot do anything right now I will just have to wait for the delivery.I wanted to gift the flowers on Valentines Day, delivering it 2,3 days later it not what I wanted. If I wanted it delivered later I would have chosen another delivery date with lesser charge.Why did they accept the order if they cant fulfill it. Also not even canceling my order to refund me.

  Business Response

  Date: 16/02/2023

  We regret to hear that the services didnt meet customer's expectations.
  At the checkout delivery dates between 14th February - 15th February were blended. As per our policies: Orders will be delivered within the date "range" as specified and selected. We cannot commit to delivering your order on a specific date within a date range. ?We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. We would like to provide delivery fee refund for the inconvenience caused to a customer.? As stated in our policy presented on the website, we are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery.?However, since customer claims non-delivery we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.? We apologize for any inconvenience caused.? Bloomex

• Initial Complaint

  Date:15/02/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 11 2023. I ordered a birthday basket to be delivered Feb 13, 2023 for my husband. Order #******* in the amount of $86.93. Called yesterday they said it would be delivered. Either deliver or refund

  Business Response

  Date: 15/02/2023

  We regret to hear that the services didnt meet customer's expectations.?The order was not sent on time due to a technical glitch in our system.
  As customer's satisfaction is our top priority, we would like to offer a belated delivery of an order. Alternatively, issue a store credit that the customer can use at any time in the future.? We apologize for any inconvenience caused. Thank you, Bloomex

  Customer Answer

  Date: 15/02/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  
  I want my original order delivered or my money back.
  Sincerely,
  
  ***********************

  Business Response

  Date: 16/02/2023

  We regret to hear that the services didnt meet customer's expectations.? As customer's satisfaction is our top priority, we will issue a full refund back to the original payment method used. Please allow up to 5 business days for the refund to show up in customer's account.?

  Transaction Adjusted By: Trans. Id Date Amount Type Transaction Response ******** 2023-02-16 14:17:********** ***** CAD R Approved Authorized

  Thank you,

  Bloomex

  Customer Answer

  Date: 16/02/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:14/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase was made online on February 7, 2023. The order number is *******. Details of the advertised offer are per ******** document titled "Purchase - Extract from website". Flowers that were received were broken, petals falling, greenery turning brown, flowers were tied with a zip tie, three broken heads and no card as advertised. Several attempts to contact the company have failed. They confirm that they have received the emails with ******** photos and that someone will call back and then when I follow-up, they say they have not received the email. They refuse to put me through to anyone that is able to resolve and they keep giving conflicting information. Please also see link to a news article (****************************************************************************) from **** showing the same symptoms surrounding this company.

  Business Response

  Date: 15/02/2023

  We regret to hear that the services didnt meet customer's expectations.
  We take quality issues very seriously and seek to provide fresh and beautiful flowers at all times and for all orders.
  The initial complaint received stated a few broken stems and our customer service agent requested customer to send us photos to the email address. 
  We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Thank you, Bloomex

• Initial Complaint

  Date:13/02/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made an order and sent 5 minutes later noticed I had forgotten to put delivery address where flowers needed to be sent I called immediately after talking to 4 different people non of which was willing or could just put proper delivery address and said they could not delete order so I could renter order with proper info Customer policy says under 1 hour changes or cancellations but after 5 minutes they refused I asked by chat 4 attempts to get help and they wouldnt even respond to my pleas for help Disgusting

  Business Response

  Date: 14/02/2023

  We regret to hear that the services didnt meet customer's expectations.

  As per our records, the order was placed on February 13th, 2023. During Valentine's *** week we were unable to apply any changes to the orders.
  Our production facilities provide Same *** delivery to ***************, ******, Greater Montreal, Cambridge, *******, ********, ********, Halifax and Greater Vancouver. Overnight courier (next business day) will be used for delivery outside of these areas. Saturday and Monday delivery is only available within Same *** delivery zones.
  As of now, order is in transit with ***** courier, tracking number: ************ and will be delivered today.
  We would like to issue customer a complementary store credit for future use.
  Regards, Bloomex

  Customer Answer

  Date: 14/02/2023

  
  Complaint: ********
  
  I am rejecting this response because:I read bloomex policy , it states if there is a change it should be within the hour , I placed order and called 5 minutes later when I noticed address issue . I am aware valentine *** is a very busy time , there was no help what so ever with adding the correct address. Beyond that I had paid the extra for EXPRESS delivery times 9am-12 noon the next day, when my flowers did not arrive by 12 I tried to live chat and I was flat out ignored. I have screen shot to show this. I had to leave for work by 1pm so it is now 9:35 at night Valentines *** , I finish work at 11 pm , my daughter did NOT get flowers today as I was unable to deliver myself due to ridged staff. She had a heartbreaking break up a day ago so I can not put into words how gutted I feel!
  the ***** voucher is useless as I will never trust bloomex again

   Sincerely,

  
  
  *******************

  Business Response

  Date: 15/02/2023

  We regret to hear that the services didnt meet customer's expectations.

  As per order ********, order was delivered on February 14th at 2:57 pm via ***** Couriers, tracking number ************ to the originally requested address, the initial complaint received stated the request to change the address, however at the moment customer reached out to us order was already confirmed. We were unable to apply any changes to the order. We have refunded customer extra delivery fee that was paid for morning delivery.
  Transaction Adjusted By: Trans. Id Date Amount Type Transaction Response ******** 2023-02-** **************** **** CAD R Approved Authorized

  We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. However, we would like to offer a replacement order free of charge to the new address. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.? We apologize for any inconvenience caused. Thank you, Bloomex
  

  Customer Answer

  Date: 16/02/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:13/02/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered flowers on February 9th, 2023 and it is now February 13th and still the flowers have not been delivered. I have called customer service, and used their live chat asking for a full refund. They will not issue me a full refund and this was a very expensive bouquet. I also asked to speak with a supervisor when I called, but the customer service agent refused. I can provide my order number if required. Terrible service as this company is happy to take your money and run!

  Business Response

  Date: 14/02/2023

  We regret to hear that the services didnt meet customer's expectations.
  The area where the order has to be delivered is outside of local delivery areas. Our production facilities provide Same Day delivery to ***************, ******, Greater Montreal, Cambridge, *******, ********, ********, Halifax and Greater Vancouver. Overnight courier (next business day) will be used for delivery outside of these areas. Saturday and Monday delivery is only available within Same Day delivery zones. February 11, the original requested delivery date, was Saturday.
  The order is to be delivered as soon as possible with ***** ************. We have issued customer a store credit in the amount of $20 for the inconveniences.
  Bloomex Team

  Customer Answer

  Date: 14/02/2023

  
  Complaint: ********
  
  I am rejecting this response because:

   a 20 store credit is not sufficient. I would like a credit to my credit card. The order still has not been delivered - it is now 5 days late beyond the order date. I could understand a day or two late, however 5 days it totally unacceptable. The delivery area is not the customers problem and if this was an issue I should have been notified that the order would be 5 days behind what was promised. I should have been told this at the time of delivery. 

  I would like my credit card credited 50% of what the total amount was. 

  
  Sincerely,
  
  *********************

  Business Response

  Date: 15/02/2023

  We're sorry to hear the services didn't meet the customer expectation. As per the data on the order file ******** and ***** Courier report, tracking ************ - order was delivered on 2023-02-14 at 4:27 PM to *********************** at 31 ************, ********.

  We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. However, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Bloomex

  Customer Answer

  Date: 15/02/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  the flowers did arrive on Feb 14th 5 days after promised snd the flowers arrived dead. So you will make an exception and issue me a full refund asap. I can provide pictures of the dead delivery. 

   Sincerely,

  
  *********************

• Initial Complaint

  Date:09/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order flowers online from Bloomex and I didnt complete the order however I was charged via order number ******* for $79.26 on June 3 2022 against purchase I never completed. Called **************** next day , did not offer refund but store credit which I accepted as I had no choice. Now since Feb 7 and 8 I have been calling them to place order and use my store credit no one is ready to help but keep on transferring call from customer service to ******* have called 8 times until now. No one has clue of my store credit. Their store credit email indicates I have to input my email address into coupon field. When I do that it doesnt work. Please help as I have been calling or going online nothing seems to work against the credit I have. I feel they dont have intention to help me use store credit. Thank u

  Business Response

  Date: 10/02/2023

  We regret to hear that the services didnt meet customer's expectations.

  Customer service department is always ready to clarify any issue customer had. As per order, ******** we have issued customer a full price store credit in the amount of $79.49 which was succesfully used to place an order ******** for delivery to ****************************** Coupon Discount: -$74.99. We apologize for any inconvenience caused.

  Regard,

  Bloomex

• Initial Complaint

  Date:06/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered flowers for my sister on February 2nd, 2023. Delivery was between 9-5. I am living in ***************** so I used Bloomex as they do ******* delivery. I ordered a Hydrangea in a ***** jar, not that hard to put together. After 5 pm the flowers had not be delivered. I called customer service, and was told they would try call the driver. There was no response from the driver, and was promised delivery the next morning, first thing. Next morning, there are no flowers. I chatted with **** on line chat and she put an open investigation into the flowers. She said a manager would contact me when there is more information. Then I get an email saying my status is updated, and the driver had been to my sisters house, no one was home and it was unsafe to leave the flowers. They claim the driver had called my sister and she did not respond. My brother in law works from home and was expecting the flowers and no one came to the house and no one called my sister. I contacted live chat and wanted a refund and they told me that ********* have delivered the flowers and I must double check with my sister that its been delivered. They gave me a tracking number and said any more questions ! They gave me a ********* tracking number, which doesnt work. No flowers have ever been delivered. I want my $46.66 dollars back. There has been no updates to my account of flowers delivered. And I also told them that my mom was in hospital and the flowers were for my sister for helping our mom and they still never sent the flowers. I enabled the delivery tracking and never got a confirmation of delivery. I got one text from them saying order confirmed .No updates since then. I have sent an email to customer care with all the copies I saved from different chats. I never received any explanation of what happened to the flowers.

  Business Response

  Date: 09/02/2023

  We regret to hear that the services didnt meet customer's expectations.

  We attempted to deliver the product on the requested delivery date, however recipient was unavailable. As customer's satisfaction is our top priority, we have issued a full refund back to the original method of payment.

  Transaction Adjusted By:
  ****** ** **** ****** **** *********** ******** ******** ********** **************** ***** ***  *  ********

  Regards,

  Bloomex

  Customer Answer

  Date: 09/02/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:23/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I ordered flowers for bereavement the day before on Saturday January 21 for 2 oclock on Sunday, January 22 I was told by the lady no worries we can have it ready for 2 oclock. There is a flower factory close by so I ordered the flowers and paid in full today. I got an email saying that the flowers will not get there in time that they will only be there for the second visitation at 6 PM, I am very upset as I called back and there is no manager to speak to, and I am not compensated for this mistake. I tried to cancel the order and there is no option to cancel as well. I am extremely upset as I was lied to, and you cant cancel an order that you made a mistake on would like a full refund. But I still want the flowers to be delivered because now its too late to find a florist to send to the funeral home.

  Business Response

  Date: 24/01/2023

  We regret to hear that the services didnt meet customer's expectations.

  The order was not sent on time due to a logistic issue. We have offered customer an option to face the second view time at 6PM, however it was refused.? As customer's satisfaction is our top priority, we will issue a full refund back to the original payment method used. Please allow up to 5 business days for the refund to show up in the customer's account.
  Transaction Adjusted By: Trans. Id Date Amount Type Transaction Response ******** ********** **************** ****** CAD R Approved Authorized

  Thank you,

  Bloomex
  

  
  

• Initial Complaint

  Date:13/01/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $53.09 for flowers to be delivered December 31st. I received multiple notifications that they couldnt find a local supplier so it would be delayed to January 4th. January 4th came and went, no flowers delivered. When I called and spoke to them they gave me a ***** number ************ and told me that they would be there that day but that it wasnt their problem and beyond their control. The tracking still says that its not delivered and there is no date for delivery. The flowers would have been coming from hours away too which means they werent local as advertised and likely wouldnt have been nice looking once arrived. Had they arrived at all. Order number *******

  Business Response

  Date: 17/01/2023

  We regret to hear that the services didnt meet customer's expectations.
  The address provided for delivery is not in one of our local delivery areas. Order was sent out with a ***** courier, tracking number ************. According to our policy, Bloomex is not responsible for delays caused by third party couriers such as **************************** and ****** ****.
  We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. However, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.? We apologize for any inconvenience caused. Thank you, Bloomex

• Initial Complaint

  Date:10/01/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** jan 6 @ 742am called ************ spoke w/operator ******-PAID $89.20-was told delivery will be same day, pls wait as it will be delivered ******* time between 1pm-8pm -pls tell person to wait for flowers.confirmation email-money taken out of account NO flowers-they guarantee same day.parents called above number sat jan 7-speaking too ******* who works in *******, no money refunded 'as they do not refund anyone-there is no place that they can pick up flowers-delivery is moved to tues jan 10 as there is no one". no manger to talk too as well. offered my parents 'an upgrade' yet could not tell what upgrade was-they need to wait until tues jan 10 & flowers will be 'delivered some time on tues jan 10."i called same number ************ sat jan 7 @ 510pm speaking to ****** who works in ******, want my money back. no money can ever be refunded, they do not have anywhere to pick up flowers, they have **************** must 'understand that they are doing everything they can, pushed up delivery to tues *** 10th & we have added 'extra ************* ********* could not tell either of us what items being added are". I confirmed MY order #******* was confirmed & paid for & to be delivered on fri jan 6 & now have to wait until tues jan 10th & this is all they can do". went over website says same day delivery, unacceptable to have delivery 5 DAYS LATER, no i dont want upgrades & filing w/BBB. i want my money back they ruined my moms bday. my parents waited to go on birthday *********** had a neighbour looking/waiting for delivery as my mom had dinner plans. unacceptable.

  Business Response

  Date: 11/01/2023

  We regret to hear that the services didnt meet customer's expectations. 
  The address provided for delivery is not in one of our local delivery areas. We deliver there overnight with the courier from Tuesday to Friday.
  While we do have partnered florists that fill our orders, their prices are much higher than ours and they rejected our request to fulfill an order for the customer. As per our data, customer agreed for delivery on Tuesday, the earliest via phone call conversation on January 7. Order was sent out with a ********* courier, tracking number ************. Order was delivered on Tue. Jan. 10, 2023 by a courier. We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. However, we would like to offer a complimentary store credit that the customer can use at any time in the future.? We apologize for any inconvenience caused. Thank you, Bloomex