Complaints

This profile includes complaints for Bloomex's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Bloomex

  6 3510 27 St Ne Calgary, AB T1Y 5E2

• 

  Bloomex

  20-B Rosedale Drive Dartmouth, NS B3A 1L8

• 

  Bloomex Flowers

  106 326 E Kent Ave Vancouver, BC V5X 4N6

• 

  Bloomex

  19133 Shaughnessy St Vancouver, BC V6P 6R9

• 

  Bloomex Inc.

  1100 Main Street Winnipeg, MB R2W 3S2

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/10/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is horrible. An incomplete order was done and my credit card was automatically charged. After receiving notification of the charge on my phone I immediately called Bloonex to advise them that this was not an authorized charge on my credit and I would have this charge cancelled or refunded. They advised they would have that done. There was no delivery address on this order neither was it completed. I contacted my credit card company to inform them of this unauthorized charge. I keep receiving emails from Bloomex stating that they can give me a store credit instead of a refund although I keep telling them that I want a refund. They are horrible and is quick at taking your money, charging your credit on orders that are not even completed and dont not want to have this refund. I need my refund.

  Business Response

  Date: 06/10/2022

  We regret to hear that the services didnt meet customer's expectations. 
  As customer's satisfaction is our top priority, we have issued a full refund back to the original payment method used.
  Thank you, Bloomex

  Customer Answer

  Date: 06/10/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Complaint Officer,I am from ********* and I ordered online a flower arrangements to be delivered to my friend in ******************************** ** 30th Aug 2022 and paid $98.28. On 1st of Sep AEST (31st Aug ******** date) I contacted Bloomex via online chat assistant and inquired about my delivery. I was told that there was an attempt made to deliver and as there were no recipient at the place it was not delivered. This arrangement was for a special occasion and I am unable to believe they couldn't contact the recipient or no one was at the premises. After a long discussion, I have told them to re-deliver it after 2 weeks. Then again this was not send. I have not received any communication from until now. The online chat customer service officer said there was an reply sent to my formal complaint and the reply said that their server has an issue sending mails to yahoo id. I have provided alternative contact email and told them to send a copy of the emails to the alternative address. But no communication received so far. I then asked the online chat customer service officer, for a supervisor or manager to call me to resolve this dispute and I was told they cannot do that. I have tried to call them multiple time on the number listed on the website and it gets disconnected after selecting the inquiry option. I am so disappointed with the kinda service I received from Bloomex. I wanted the money to be refunded, but again I was told that option is not available and they can give a store credit. I have informed them that I have lost faith in them as twice they failed to fulfil my request thus to refund my money. But this was not heard.In the last chat, I have told them I will have to take this complaint to the appropriate entity and I was told that they will discuss it with the management and get back to me. But I have not heard from them at all.Can please look into this dispute and request them to refund the payment amount I have made. Thanks & Regards ******

  Business Response

  Date: 04/10/2022

  We regret to hear that the services didnt meet customer's expectations. 
  The order was attempted for a delivery and customer requested a resend. We have been in touch with customer as of what address is the one that we should send it to, however we never received a confirmation. The order is on hold to be delivered anytime customer preferred. 

  We are unable to process cancellations for any order that has already been prepared, or was already out with the courier for delivery.

  Regards, Bloomex 

  Customer Answer

  Date: 04/10/2022

  
  Complaint: ********
  

  Hi ***, 

  Thank you for obtaining the response from the business asap.

  I am rejecting this response because:
  

  1) I have not received any communication from the business. When the customer service assistant told told me about the mail issue for the very first time, I have given alternative email id and asked them multiple times to send a copy of the communication to my alternative email, which they failed. 

  2) I already confirmed via online chat to send the order again on such date and reconfirmed the address and contact no. The customer service officer took note of everything assured me they got all the details and the order will be delivered on that date, That time too I said about the email issue and asked them to send any communication to my alternative email id.  The customer servicer officer confirmed that the order will be delivered on Saturday which did not happen (You can verify this by obtaining the chat conversation from 1st September 2022) instead Bloomex sent another email which I never received.

  3) They have failed twice and the customer voice was not heard and they followed their standard practice.

  4) I sent two formal complaint email for which I have not received any response.

  5) I cannot ask them to deliver it again as it would be odd, as the flower delivery was meant for a special occasion.

  6) I lost trust in Bloomex. 

  7) This issue has caused me tremendous distress.

  Therefore I want them to refund the amount they charged including delivery fee back to my credit card as I do not want to go through this pain again.

  Once again thank you for looking after my complaint asap.
  

  I really appreciate your service and I hope all the organisation to provide same level of service.  

  Thanks and Regards

  ******.

  Sincerely,
  
  *****************************************

  Business Response

  Date: 06/10/2022

  As stated in our policy presented on the website, we are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery attempt.
  However, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future. The address, date and product can be changed.
  We apologize for any inconvenience caused.
  Bloomex

  Customer Answer

  Date: 06/10/2022

  Dear Complaint Officer,
  

  Complaint: ********
  
  I am rejecting this response because:

  Bloomex failed to provide the expected customer service more than once. I have honoured their cancelation policy and requested them to resend the order. 
  However,they have failed me for the 2nd time as well. When I have confirmed the address and date to resend, and given them the alternative contact email ID,and requested that they send a copy of all the communication to gmail id I provided, they have not taken any interest in doing so.
  

  The customer service officer confirmed me that he/she updated the system with alternative email, however no action was taken from Bloomex to resend the order on such date or contact me via alternate email id or contact number that I have provided.
  

  I understand Bloomex does not prefer to refund the money, but in this instance,they can definitely make an exemption and refund the money back to my credit card, without ripping off the customer. If their payment system allows to charge the credit card if should also be able to refund it back to the credit card.
  

  In addition, I have dealt with many online businesses such as ****** ***************** and no of other businesses where they had perishable items (food/cake/ flowers delivery) and I have never had such experience with any business.If they fail to provide the expected service, they always refunded the money. I have never come across any business saying that they cannot refund the money,which is not a good customer service practice. 

  Therefore, I request Bloomex is to refund the money.

  
  Sincerely,
  
  *****************************************

• Initial Complaint

  Date:28/09/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from Bloomex Florist and they were to deliver flowers to my wife for our anniversary on Sept 27th. The driver couldn't find our apartment. I saw him outside our place. He dialed my wife, let it ring once and left. He then ignored my attempt to call him back until an hour and a half later. He picked up the phone and spoke very rudely to me while on speaker phone with my wife and kids. "What!?! I went home! I am done! Stop calling me!" I gave them one more chance to try a delivery the following day, but the company does not have a way for paid customers to reach customer support - they only want to talk to sales leads. They refused to correct my address over the phone and referred me to their online chat. I chatted for 40 minutes. The person I chatted with told me he was dealing with 4 customers at a time. Two hours later and I still had no resolution. So I told them I would rather just cancel. I didn't want that rude delivery driver coming to my home anyway. And our anniversary was over, I spent two hours trying to solve the issue by phone and chat. The next day, I received an email. They refused to ***** a refund and told me I should accept a gift voucher instead. I would do a chargeback, but unfortunately I used my **** debit card. I would like my refund processed immediately. Thank you!****

  Business Response

  Date: 04/10/2022

  We regret to hear that the services didnt meet customer's expectations. 
   As customer's satisfaction is our top priority, we have issued a full refund back to the original payment method used.
  Thank you, Bloomex
  
  

• Initial Complaint

  Date:21/09/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order #******* on Sept 15 to be delivered to a funeral home in **********************************************, paid $102.78 ( $19.98 premium shipping to ensure it got there on time) for the wake on Saturday Sept 17. We travelled 3 1/2 hours to the funeral home ******** Funeral Home, *********************************, ************, from *******, only to discover our arrangement was never delivered. Contacted them through their online "chat", was told it would be resolved, pending P.O.D. (which never happened) Have been trying to get a refund for four days now, keep getting the "run around", even tried emailing corporate home office, ... no response back. I just want my money back, PERIOD.

  Business Response

  Date: 26/09/2022

  We regret to hear that the services didnt meet customer's expectations. 
  According to ht information of file, the order was attempted for the delivery to the funeral home in the morning however the funeral home has been closed at that time. Further to this customer agreed on having the order re-delivered to the alternative address. Regards, Bloomex 

• Initial Complaint

  Date:30/08/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, this is the email that I sent to bloomex with regards to getting my order wrong.Hi, I do not wish to receive a complementary store credit unless it is 2/3 of what I paid. I paid for 36 roses and only got 12 with is 1/3 of my order. ******* birthday has already past and it will be pointless sending the other 24 roses now. I have bought numerous times from bloomex and never had this issue before. I showed her what I ordered for her for her birthday and she was disappointed and said I should ask back for my money; which I am doing now. Please refund me 2/3 of my money. I know you give refunds because I saw on the better business bureau web site all the complains. I do not want to file a complaint so I am asking that I get refunded 2/3 of what I paid. Thank you.I ordered 36 long stem ******************* and upgraded to the deluxe package but what the recipient received was only 12 roses. Which is only 1/3 of my order. I ask for a refund of 2/3 of the money I spent since only 1/3 of the order was delivered but they are refusing to give it back to me.

  Business Response

  Date: 06/09/2022

  We regret to hear that the flowers didnt meet customer's expectations. We are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. As per the photo received we would like to confirm the order was send with substitution. Due to our order volume fluctuation, we reserve the right to substitute with similar product of equal or greater value. As far as we see the customer has reached out to us and asked to a resend of the order. The resend has been Issued. 

  Bloomex 

  Customer Answer

  Date: 06/09/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:29/08/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered flowers to be delivered to an address in the ********* valley prior to a wedding taking place on Saturday August 27, 2022 I paid extra for a next day delivery between the hours of 9am and 12am so as not to disrupt the wedding. I called Bloomex the morning of to confirm and also had online chat conversations and was reassured that the delivery would take place. At ****am i received an email that the delivery wouldn't be happening until the following Tuesday!I called Bloomex again and asked for a refund. They refused saying I didnt request one withoin the alloted time. Keep in mind I was reassured this delivery was happening numerous times and only found out otherwise 20 minutes before noon. I am offered a later date delivery with an upgrade for their mistake or a credit with Bloomex for an order at a later date. I want neither. The wedding is over and the companies negligence resulted and this Bloomex order number : ********

  Business Response

  Date: 30/08/2022

  We regret to hear that the services didnt meet customer's expectations. 
  We are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery.
  As customer's satisfaction is our top priority, we have issued a full refund back to the original payment method used.  *********** ******** *** ****** ** **** ****** **** *********** ******** ******** ********** *************** ****** *** * ******** ********** 
  Thank you, Bloomex
  
  

  Customer Answer

  Date: 30/08/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that it is satisfactory 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order 3:30 PM on August 11/22.Cancelled order 6:00 AM on August 12/22.After this, received an email saying the order was confirmed Reached out via chat and they stopped the order but advised they were still charging the card after NO service & NO goods were even ready to be shipped.

  Business Response

  Date: 17/08/2022

  We regret to hear that the services didnt meet customer's expectations. 
  We are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery after 1 hours after order has been placed.
  As customer's satisfaction is our top priority, we will issue a full refund back to the original payment method used. Please allow up to 5 business days for the refund to show ** in customer's account.
  Thank you, **********************
  
  

• Initial Complaint

  Date:10/08/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered to sets of flowers for a funeral on July 30 to be delivered to my home on August 5.I did not receive them and started calling them the Friday August 5, They advised me they were looking into it and not to worry they would be delivered that night. The flowers never came. I called again at 10 pm they said they would probably come Saturday morning. I said the funeral was Saturday and I was leaving at 8:30 am. They said ok no worries. The flowers never arrived. I have since asked for a refund emailed them several times and called them. They advised me they were investigating as the florist was involved and they don't know what happened. They have offered to resend the flowers or offer a store credit. I have said the flowers were for my sister's funeral and it has passed. I don't want a store credit. I want my money back! I have lots of expenses and need the money and don't feel I need to pay for something I never received or have a credit for a company I clearly cannot rely on. Order number is ********. Total amount is $116.79. Thank you

  Business Response

  Date: 10/08/2022

  We regret to hear that the services didnt meet customer's expectations. 
  As per the information on file the order was delivered to the requested address on the requested date. However customer claims it was not. We understand the importance of the occasion and we apologise for the obvious stress. We are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery.
  As customer's satisfaction is our top priority, we will issue a full refund back to the original payment method used. Please allow up to 5 business days for the refund to show ** in customer's account.
  Thank you, **********************

  Customer Answer

  Date: 11/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

  P.S. Although, I would like to know what address the flowers went to? There is a the same address in ******** and perhaps that is where the flowers got delivered. I can assure you they never came to my house and they said they put them on the side door which I do not have a side door. 
  the one in ******** has one. 
  thank you for your help in this file. After several emails to the company, all they wanted to do is send me more flowers.  I found this insensitive and pointless given the funeral was over. 

• Initial Complaint

  Date:08/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered flowers for a funeral service the day before and asked if they could be delivered by 1 p.m. on August 5th 2022. I had to pay an extra $5 for "early delivery". I saw the flowers I wanted which were advertised as being on sale. I spoke to a lady, and it was very hard to hear her. I could hear a very loud t.v. in the background. She helped me decide on flowers and said they'd be delivered by 1 p.m. on Aug. 5th. I told her that the funeral service was a short one, only between 1-4. The flowers did not get delivered until after the service and family left the funeral home at 4:10. I was there and saw the delivery person bringing in flowers with a box that said "Bloomex". When I spotted I asked "could I see those flowers please? I think I ordered these ones" The guy let me take a peak inside the box, and I was mortified at the flowers, and asked if I could take a picture of these because they WERE DEFINITELY not what I ordered. He let me take a picture , and then I asked the funeral director, if the family will come back to get these flowers, after the wake. She said they already left and that they'll keep them at the front desk just in case they pick them up. When I got home I called and spoke to the Bloomex on phone, and was upset that I didn't get the $95.00 flowersI ordered and that my family never received and they're probably sitting at the funeral home now, that I wasted my money. They told me to "calm down" and after being on the phone with them for over an hour, the only resolution that they could offer me was to deliver flowers to me, but with no exact time or date, and the office would first need to get this email. They said they couldn't credit my account, and that the only resolution, was to resend flowers to my house. I searched Bloomex and found many people were scammed in the past, and that they didn't get what they ordered at all. I've ******** what I ordered and what walked in late and was never received my the family.

  Business Response

  Date: 17/08/2022

  We regret to hear that the services didnt meet customer's expectations. 
  We take quality issues very seriously and seek to provide fresh and beautiful flowers at all times and for all orders. 

  As far as we see from the order history, customer reached out to our customer service line and order was redelivered. 

  Regards, Bloomex 

  Customer Answer

  Date: 18/08/2022

  
  Complaint: ********
  
  I am rejecting this response because:
  Sending me flowers was the only thing they offered me.  They would not offer me a full refund. Since my flowers were not received by the family I was sending them to in a timely as a professional manner.  The funeral was over at 4:00, they weren't delivered until 4:10, the flowers had no purpose being sent and were not received as a gift to the fault in which I purchased them for.  

  I had no choices,  they told me the only thing they could do for me was to send me flowers to my home.  I told them that did not seem like a fair resolution,  and that flowers for me wasn't going to make this better. They offered only that as part of the resolution, and since I was out some cash, and the family didn't even receive a gift from me,  I took that offer, but told them I'm terribly upset about this.  

  i wanted a full refund for service not fulfilled. I have read reviews after the fact and seems like there are spot of customers complaining about the same thing.  How are they even still in business? ??
  Sincerely,
  
  ***********************

  Business Response

  Date: 23/08/2022

  We apologise the services did not meet customer's expectations.

  The original order was attempted for a delivery with a delay. Customer Service team has been in touch with a customer and offered possible options. Customer agreed to an option of resend. The order was re-delivered on 6th of August. We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery.  However, we would like to offer a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Bloomex Team 
  
  

  Customer Answer

  Date: 24/08/2022

  
  Complaint: ********
  
  I am rejecting this response because:

  the company have me teo options, to resend it  or store credit. I explained to them,  that I won't be using their company any more,  so a store credit wasn't reasonable. They told me that the only other thing they could do was the I could have the flowers resent. But I told them,  I knew the funeral adress, nothing else.  I don't have any information for the family's address to send to them.  They said they could send flowers to me then.  After a very long time in the phone,  not getting anywhere with them,  I accepted the free flowers. But,  I'm not happy with that response.  

  If flowers were delivered late and not received by the family to whom we sent them to, because the funeral was over and the family left, does it even matter that they were still delivered to a funeral home to sit on a counter? 

  I want a refund,  not a credit or gift card,  I won't be giving Bloomex business ever again. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:28/07/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order ******* July 17th 2022 12:48pm Place order for flowers to be delivered on July 19th. Order including taxes/delivery was $75.12 1:30pm called customer service to cancel order as I was informed the hospital was not accepting flower deliveries. *** interrogated on the reason for the cancellation and despite my request refused a refund. I reminded him I was within the hour cancellation and was still refused. I was told I could hold the order and deliver to that person when they were out of the hospital (this did not work for me). I was then offered a partial credit which I refused. 1:43pm phoned again to try another rep. *** again refused the refund despite still being within the hour. At this time I was offered a full credit of $75.12 which I accepted July 18 2022 I received an email stating I received the credit. Although I didnt read the email in full until days later. This email states multiple restrictions for the credit:Only avail for Tues-Thurs delivery Only available for one time use Cannot be applied to taxes or delivery I would never had accepted a credit knowing I could not use my money when and how I chose on their site.July 24,2022 Went to use the credit for a different order, and was informed of the restrictions and that I should use it for a more expensive order. I requested the credit be allowed to apply for the entire order I was trying to place $71 including taxes and delivery but was refused. I was told because the credit was processed nothing could be done.You cant process it and then communicate restrictions. I again requested a refund as I had not received the product/service and they had received money.I was told a manager would contact me.July 26,2022 received email stating refunds could only be offered within an hour of payment and that a credit had be issued already I adhered to the policy of cancellation within an hour of purchase, they need to stand by it and issue the refund

  Business Response

  Date: 01/08/2022

  We regret to hear that the services didnt meet customer's expectations. 
  We apologise customer's request was not processed. It will be our pleasure to resend the order to a new address as soon as possible.

  As customer's satisfaction is our top priority, we can either issue a full refund back to the original payment method used. Alternatively we can proceed with the delivery at the closest available date. 
  Thank you, Bloomex
  

  
  

  Customer Answer

  Date: 02/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that should the business refund my order in full to my original method of payment I will find the resolution satisfactory to me.
  

  
  Sincerely,
  
  ***************************