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Business Profile

Retail Florist

Bloomex

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Florist.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample. 

Complaints

This profile includes complaints for Bloomex's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Bloomex has 24 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Bloomex

      6 3510 27 St Ne Calgary, AB T1Y 5E2

    • Bloomex

      8 4095 Belgreen Dr Ottawa, ON K1G 3N2

    • Bloomex Inc

      902 Magnetic Dr North York, ON M3J 2C4

    • Bloomex Flowers

      106 326 E Kent Ave Vancouver, BC V5X 4N6

    • Bloomex

      20 Wright Ave, Unit 5 Halifax, NS B3B 1G6

    Customer Complaints Summary

    • 391 total complaints in the last 3 years.
    • 97 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:21/07/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a large, long-stem, flower arrangement with a vase from this company's website. The order was for a very specific product that included long-stem flowers that were white in a clear vase (picture included). I paid extra to "supersize" the flower arrangement. Also paid extra for a glass clear *****. Total was around $160 dollars worth of flowers.We received a small hand-held bouquet, with entirely wrong colour, style, size, height, and a vase that was entirely different than the picture.I tried contacting customer service who refused to resolve the issue. They also refused put me in touch with a manager. Someone calling himself "***** Space" contacted me to indicate that he is a manager but instead of offering a replacement or refund, asked me for *more* money... basically saying that I had to put in another order, pay for it, then would receive $40 credit but refused to send flowers that at least somewhat resembled anything like the one I thought I was ordering. He seemed to think that their "company policy" is to routinely provide vastly different product was entirely acceptable.No resolution was every provided. "***** Space" refused to provide any replacement for the event that was taking place the next day. I had to go to another company to get the flower arrangement for the event.

      Business Response

      Date: 01/08/2022

      We regret to hear that the services didnt meet customer's expectations. 
      We are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. As per the photo received we would like to confirm the order was send with substitution. Due to our order volume fluctuation, we reserve the right to substitute with similar product of equal or greater value. The following rules for substitution will apply:
      Flowers: In arrangements of assorted flowers, the colours shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
      As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
      We apologize for any inconvenience caused.
      Thank you, Bloomex

    • Initial Complaint

      Date:15/07/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order was placed online on bloomex.** on 07/15/2022 from ***************** Total was $68.36 CAD Total charged $68.36 USD There was no conversion applied and customer service was contacted. They said that on the website it states that orders placed outside of ****** will be charged in USD so therefore no refund will be issued for the difference. This is not clear on their website and it is extremely misleading and makes no sense.

      Business Response

      Date: 21/07/2022

      We regret to hear that the services didnt meet customer's expectations. 
      As per our policy: 

      Orders placed outside of ******:
      Orders placed outside of ****** or with an international credit card for delivery to ****** will be charged in USD. Provincial taxes of destination will apply.

       

      As customer's satisfaction is our top priority, we have issued a currency difference refund back to the original payment method used. Please allow up to 5 business days for the refund to show ** in customer's account.


      Thank you, **********************

    • Initial Complaint

      Date:15/07/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 8, 2022, I ordered the Simply Sweet bouquet (deluxe size with glass vase & card add-on) to be sent on July 9th for my mother's birthday. When it arrived, it looked nothing like what I had ordered (see ******** 4 pictures). I emailed Bloomex on July 9th asking if I got sent the wrong order and I detailed what was wrong, including the wrong types of flowers, the wrong colour scheme, and the wrong vase. They replied on July 10th saying, "Our florist informed us that they ran out of stock of requested flowers...We tried to send your order with partnered florists but their prices are higher and they do not carry our specials...Upon having reviewed the pictures sent to us we were able to determine that the arrangement you received was in accordance with our policy." I wrote back saying that I felt their substitutions were careless and not well thought-out, specifically: - If the clear glass vase with hexagonal opening was out of stock, then an appropriate substitution would have been another type of clear glass vase, not the purple vase that was sent to me. - If pink asiatic lilies were not available, then the florist could have tried to substitute it with another flower that was of a similar type, size, or colour, not send me orange roses instead which threw off the colour scheme that I had wanted. - Instead of sprigs of small pink flowers to fill in the spaces in between the larger flowers, it got substituted with large fronds of leaves which made the bouquet seem messy. I said I would consider these resolutions: 1) send me the bouquet that I ordered in the correct vase, 2) a full refund, or 3) send me their substitution policy and if I found it satisfactory, issue me store credit. After four more email exchanges, Bloomex offered me $20 store credit, which is far short of the $76.34 that I paid. At this point, I do not believe Bloomex values its customers and do not want to do any further business with them. I am requesting a full refund.

      Business Response

      Date: 18/07/2022

      We regret to hear that the services didn’t meet customer's expectations. 
      We take quality issues very seriously and seek to provide fresh and beautiful flowers at all times and for all orders.  
      We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
      We apologize for any inconvenience caused.
      Thank you, Bloomex

      Customer Answer

      Date: 18/07/2022


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, before I make a decision on whether to accept a replacement bouquet or the gift basket as the alternative, can Bloomex specify what they will be sending me.

      1. If I select the replacement bouquet, will they send me the arrangement that I originally ordered (deluxe size Simply Sweet in a glass vase with hexagonal opening) or will they be sending me a replacement bouquet of their choice?

      2. If I select the gift basket option, are they going to send me a basket of their choice, or can I choose one?

      Thank you for your assistance in resolving this matter!

      Sincerely,

      **** ***** ***

    • Initial Complaint

      Date:14/07/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase on July 7th, 2022, of flowers, balloons, a teddy **** with chocolates and a vase. I accidentally ordered 2 bouquet of flowers. ( order # ********)I called Bloomex to cancel the order within 5 minutes of placing it because i ordered 2 bouquets of flowers. My order was put on hold and was to be reviewed. They emailed me back the following day stating they couldn't deliver the balloons because they need to use a courier, as the location was not in their delivery route. The emails, live chat and phone calls went on for now, 6 days with the only solution being i receive store credit. As per their policy I wasn't reimbursed. The order had yet to be filled and therefore could have been canceled. I have the store credit in my account but want a full refund.

      Business Response

      Date: 21/07/2022

      We regret to hear that the services didnt meet customer's expectations. 

      As customer's satisfaction is our top priority, we will issue a full refund back to the original payment method used. Please allow up to 5 business days for the refund to show ** in customer's account.
      Thank you, **********************

    • Initial Complaint

      Date:04/07/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order #******* I placed the above order first week for **** for delivery on **** 7; they did not arrive til the 9th and they were all dry and wilted so did not last long. i Right away reached out and eventually they agreed to resend the order and that was to have been delivered on a specific day and it did not happen. I called and was told flowers were out of stock and would come later in the week. Later that day i get a email saying flowers are shipped but did not arrive for two days so they arrived in much the same condition as the first batch.Just terrible service and i will l never use them again.When i ordered initially i had a credit on file but had no success using the credit and they of course were not helpful so thus sits a credit.They take everyones money but offer crappy product and service i tried to attach pictures but not sure if they did attach .

      Business Response

      Date: 06/07/2022

      We regret to hear that the services didnt meet customer's expectations.

      As stated in our policy presented on the website, we are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery.

      However, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.

      We apologize for any inconvenience caused.
      Bloomex

      Customer Answer

      Date: 08/07/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I would like the gift basket option and the Lindt sampler gift box would be ideal.


      Sincerely,

      *************************

    • Initial Complaint

      Date:04/07/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 29th, I purchased a floral arrangement to be sent to my step-daughter to celebrate her high school graduation. I used Bloomex and purchased a DELUXE Citrus Kissed floral arrangement to be delivered on June 30th. In the second photo you see that actual floral arrangement they sent my daughter. I count 9 roses, some greenery, and babies breath. It is so subpar. I contacted the company via email and they offered a $20 credit on their account, which I declined and asked for an appropriate arrangement be sent.They emailed back and noted mother nature and "computer monitors" were the culprits of this lazy and subpar arrangement. We were unable to physically be there due to COVID and I was devastated to see the arrangement that was sent. I'm upset that I spent $86 CA to receive that arrangement. I told them I would be filing a complaint and expecting a new arrangement be sent. Someone needs to shut this horrid company down, I feel very taken advantage of.

      Business Response

      Date: 06/07/2022

      We regret to hear that the services didnt meet customer's expectations. 
      As far as we see from the records in the order history, customer has agreed to a resend of the order. We have already issued a resend with Purolator, tracking number ************. 

      Regards, Bloomex

    • Initial Complaint

      Date:16/06/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I put an order through for flowers. I then got a email saying that my order was incomplete so I went online to complete the order and it turns out it was an additional order and I have two orders in the system. I am seeking a refund for the second order however it is not being accommodated.

      Business Response

      Date: 23/06/2022

      We regret to hear that the services didnt meet customer's expectations. 
      As customer's satisfaction is our top priority, we have issued a full refund back to the original payment method used. Please allow up to 5 business days for the refund to show ** in customer's account.
      Thank you, **********************

    • Initial Complaint

      Date:03/06/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a bouquet of flowers for my fiancs mothers one year of passing away anniversarys celebration of life, and paid the extra delivery fee on May 30th 2022 to make sure it arrived on time for May 31st, 2022. The bouquet was not delivered till June 1st completely missing the event, which in turn they were completely useless. The second part of this, was they printed out the condolences on the back of a 15% off coupon, which is absolutely mortifying for a company to do this. I paid $75 for absolutely nothing, so I emailed them requesting a full refund but say there was nothing wrong with the order!!Im turning to the BBB in hopes of helping me get a refund.Thank you for your time.PS. I cant scroll down to click on refund, but that is what Im looking for.

      Business Response

      Date: 23/06/2022

      We regret to hear that the services didnt meet customer's expectations. 
      The address provided for delivery is not in one of our local delivery areas. We deliver there overnight with the courier from Tuesday to Friday. Order was placed on 30th May at 7PM. 
      Our production facilities provide Same Day delivery to ***************, ******, Greater Montreal, Cambridge, *******, ********, ********, Halifax and Greater Vancouver. Overnight courier (next business day) will be used for delivery outside of these areas. Saturday and Monday delivery is only available within Same Day delivery zones.

      Order was sent out with a ********* courier, tracking number ************. Order was delivered on 1st of June. We have issued a refund for an extra delivery fee back to the original method paid. As per card message, customer did not order a full size card. In the even card was not ordered we print card message on a delivery slip or on promotions. We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. We apologize for any inconvenience.

      Bloomex  

      Customer Answer

      Date: 28/06/2022


      Complaint: ********

      I am rejecting this response because: Their excuse of delivery is completely unacceptable. If their website told me it would not be delivered on the day I absolutely needed it to be, I would not have chosen them, the flowers were needed for a celebration of life for my mother in law, this is an absolute disgrace. As for the card, it does not matter one bit which card I chose, they printed condolences on the back of a coupon

      Im still requesting a full refund from this atrocity of a company, and I will take this further action on this if need be, considering I work in media this would be a great investigative segment to show ****** what Bloomex truly is  


      Sincerely,

      ******* ********

      Business Response

      Date: 04/07/2022

      We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery.  However, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
      We apologize for any inconvenience caused.
      Bloomex Team 

    • Initial Complaint

      Date:03/06/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered get well soon flowers for a friend and selected a basket with tall blooms of daisies and irises. I also paid to have it supersized and paid extra for special wrapping and a card. The basket did not contain one of the flowers that I had selected from the picture, there was no special wrapping and no card. The basket I ordered was nothing like what they delivered and they never called to ask me about whether or not I would be happy with the substitution (which I was not). I have pictures of what I ordered and what was sent that I will attach for your review. They completely misrepresented the selections that they offer on their website and proceed to send whatever suits them. Thank you,*************************

      Business Response

      Date: 23/06/2022

      We regret to hear that the services didnt meet customer's expectations. 
      We are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. As per the photo received we would like to confirm the order was send with substitution. Due to our order volume fluctuation, we reserve the right to substitute with similar product of equal or greater value. The following rules for substitution will apply:
      Flowers: In arrangements of assorted flowers, the colours shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
      As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
      We apologize for any inconvenience caused.
      Thank you, Bloomex

      Customer Answer

      Date: 24/06/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:30/05/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order *******. Ordered flowers for an office retirement event days in advance. Contacted Bloomex ****** phone number and was told that it is within delivery area. Confirmed that this is business address and building closes at 4pm. On the day of expected delivery call and was told the file is marked as residential and order will arrive by 9pm. Requested to correct as needed the delivery for a specific occasion and missed the retirement gift. Manager called the next day and offered a $15 credit, this is insulting as the occasion was missed. Flowers were delivered on May 19th, instead of May 16th as ordered and agreed upon. Flowers were wilted and were in the box for 3 days. When company contacted they offered a replacement or credit, I will never use them again! Requested refund and denied as this is not their policy. They blamed delivery service for delay when they did not follow customer instructions and completed defeated the purpose of this order. It is just unacceptable, they also stated that if I chose to involve a third party, they will have all the documentation. Let me get this straight, they committed to a contract for specific day delivery and offered no other solution then future credit when they did not meet the agreed upon terms and provided faulty product.

      Business Response

      Date: 07/06/2022

      We regret to hear that the services didnt meet customer's expectations. 
      The address provided for delivery is not in one of our local delivery areas. We deliver there overnight with the courier from Tuesday to Friday. 
      Order was sent out with a Purolator courier, tracking number ************.  

      According to our policy: 

      Our production facilities provide Same Day delivery to ***************, ******, ******* ********* ********** ******** ********* ********* ******* *** ******* *********. Overnight courier (next business day) will be used for delivery outside of these areas. Saturday and Monday delivery is only available within Same Day delivery zones. 

      We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery.  However, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
      We apologize for any inconvenience caused.
      Bloomex Team

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