Complaints

This profile includes complaints for Bloomex's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Bloomex

  6 3510 27 St Ne Calgary, AB T1Y 5E2

• 

  Bloomex

  20-B Rosedale Drive Dartmouth, NS B3A 1L8

• 

  Bloomex

  19133 Shaughnessy St Vancouver, BC V6P 6R9

• 

  Bloomex

  15324 - 116th Avenue Edmonton, AB T5M 3Z6

• 

  Bloomex

  6431 60 St Beaumont, AB T4X 0J3

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:27/01/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered and fully paid for a flower delivery on January ****. Delivery was scheduled for January ****. Today is January **** and Bloomex still has not fulfilled this order. Every time I reach out for information Im told they are tracking, tracing, looking into it. I dont get any response further than they are looking into it. No information is provided and zero follow up. I am extremely dissatisfied with this company and feel they have taken my *****$. This company needs to be shut down for stealing from customers. **************** is absolutely horrible.

  Business Response

  Date: 29/01/2025

  We regret to hear that the services didnt meet customer's expectations.
  To make things right, we have issued a refund in the amount of $***** to the original form of payment used for the purchase. 
  Refund from Bloomex Inc
  
  Receipt #****-****
  
  
  
  Refunded
  C$*****
  
  Date issued
  Jan *** ***** ******* *M
  Please note that it may take a few business days for the refund to appear on your account.
  Best regards,
  Bloomex

  Customer Answer

  Date: 29/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:21/01/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a supersized bouquet from bloomex on Jan **. I indicated that I wanted them delivered the next day. The next day arrived, Saturday Jan 11th and someone from bloomex called to say that the flowers would not be delivered that day or the next or the next after that. They said that because I placed the order after 3pm, it wasnt possible and because I live so far from the warehouse, it would be delivered on Tuesday. Mind you, their site does say they offer same day delivery, so I didnt think next day delivery would be out of the realm of possibilities. I expected a call on Tuesday to make sure i was home to accept the flowers as it is winter in ******* right now. No one called. When I returned home, I saw them on my front step. Upon opening the package, I was very very disappointed with not only how small the supersized bouquet was but that they had cold damage. I called the company and they asked me to email a picture. I did and included my phone number and requested someone please call me. No one called. The next day the flowers were basically garbage. They were wilted and ********. I called again and sent another picture. They said they dont offer refunds and that I cant be put through to a manager as they dont have a direct line. I called numerous times with no resolution and so far have not been called back by a manager despite the people Ive talked to saying theyll have a manager call me. I really would like my money back. The product was damaged, arrived 3 days later than I requested and the customer service has been horrendous.

  Business Response

  Date: 24/01/2025

  We regret to hear that the services didn't meet customer's expectations.
  We take quality issues very seriously and seek to provide fresh and beautiful flowers at all times and for all orders. The initial complaint received stated bad quality of flowers and our customer service agent requested customer to send us photos to the email address. We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Thank you,
  Bloomex

  Customer Answer

  Date: 24/01/2025

   
  Complaint: ********
  
  I am rejecting this response because:
  
  

  the quality from this company is very poor, as is the customer service. I never want to deal with them again. I dont want inferior flowers. 
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:21/01/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a flower delivery to send to an ill coworker - I specified worker is only available for the delivery after *** as she is in hospital daily doing cancer radiation treatment - the company on ** diiferent occaisions attempted delivery during the hours I told them she would not be home and then charged me an additional delivery fee. After speaking with them, I was told they would attempt after *** and proceeded another morning delivery and will not provide a refund. So uncaring and not compassionate only. money hungry and non empathetic to the ill people they serve

  Business Response

  Date: 24/01/2025

  We regret to hear that the services didnt meet customer's expectations.

  At **********************, we handle thousands of deliveries daily as a large corporation serving a diverse customer base. While we understand that some customers may request specific time windows, such as delivery before 4 PM, we must admit that we cannot guarantee or accommodate such requests.
  Our **************** team works diligently to address customer concerns and strives to provide the best possible experience, even when faced with requests that cannot be fulfilled. On ********************************************************************* amount of $*****. Store credit was issued and remains available for customer to apply for the next purchase.

  Regards,

  Bloomex

  Customer Answer

  Date: 28/01/2025

   
  Complaint: ********
  
  I am rejecting this response because:
  I ordered a second arrangement to be delivered to a business in which i am personally located and is open 8am to 4pm and it showed the arrangement was picked up in transit at ****m - by *** it still had not arrived (3 receptionist at front desk) so i called and was tilild they would text their driver to be there by 4. I then got a message saying investigation and i called back and was told they tried to deliver but business was closed - i was still at the fully open clinic/business location at *** pm when they said no one was there yet they never even arrived or came into our business i want my money back. All of it. The cost of the arrangement and the additional delivery fees i was charged to redeliver. The first attempt they were buzzed in and never came to the door and never called or buzzed back again and the second time they did not even attempt the said delivery 
  Sincerely,
  
  ******** Roi

  Business Response

  Date: 30/01/2025

  We regret to hear that the services didnt meet customer's expectations.
  After reviewing our records and the relevant documentation, it appears that cancellation was not an available option for a case our customer had. Original case of an order ******** was closed upon accepting a full price store credit of $*****. On January **, ***** Roi places new order using $47.43 credit to decrease the total amount of order ******** to $****. Order was successfully delivered to Katlin (Coworker) at ***. We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. We apologize for any inconvenience caused.
  Bloomex

• Initial Complaint

  Date:15/01/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with this company of the *** of January 2025 for flowers to be delivered to the recipient on the *** of January. The order was shower on the company's website as 'in transit' until at least *** on the day of delivery. The status of the delivery then changed to 'updated' with no details. I contacted the company via email on the *** to ask for details. The company advised that attempted delivery had been made and that no one was at the residence. They also advised they had attempted to call the telephone number and there was no answer. I asked them to provide evidence of the attempted delivery and a screenshot from the driver's phone call. It was my phone and i received no missed calls on that day (and can prove that) the owner of the home also confirmed they were home all day and no attempted delivery was made. I emailed the company several times to ask for evidence of their attempts on the *** of January. I received a phone call on the **** of January advising me that they were unable to locate the drivers attempted delivery information in the system.. They have offered me store credit or delivery of the now * week old flowers. I have asked for a full refund which they advised they could not process. I have asked them to follow up with an email so they confirm in writing they have no evidence of the delivery or call. I have since discovered this company has numerous complaints online of a similar nature. I now firmly believe there was no attempt to deliver the goods or contact me.

  Business Response

  Date: 16/01/2025

  We regret to hear that the services didnt meet customer's expectations.
  We attempted to deliver an order for ****** ******** at the originally requested address **********************************************************************************************************************************************. Turns out there was no response to the building's intercom, no response to a phone call from a driver to ************ or there was no concierge in the building. Furthermore, neighbors won't let our driver into the building.
  On *** of January, ******** we sent an email to ************************* with the request to arrange a resend. On 6 of January, 18:28:25 we received an email from unregistered in billing info mailbox *********************************** with the refund request. We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. However, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Bloomex

  Customer Answer

  Date: 16/01/2025

   
  Complaint: ********
  
  I am rejecting this response because your response has further proven that you were never at the property listed on the delivery address. You will see if you put the address into ******, that the recipient lives in a house, not a condominium. There is no intercom, no concierge, there can be no such thing as 'neighbors not letting you into the building'. You have just provided me with written proof that you either are not telling the truth, or your driver went to the wrong address (which is not my responsibility) . I am not sure what emailing you from another email address has to do with this issue either. However, you have still provided absolutely no proof of this attempted phone call, which should be very simple. I had no missed calls on the *** of January so you cannot have called my phone. During the telephone call with your representative yesterday, they advised they were unable to locate the driver's proof of attempted delivery...so where are all of these new details about an attempted delivery to a wrong address coming from? You also did not email me on the 5th of January. You are unable to provide actual evidence of any of the claims you are making. You have taken money for goods which you are solely at fault for not delivering to the recipient. You are legally obligated to refund a customer whom you have taken payment from, and the goods not received because of your company's error. I now have written evidence that you did not go to the correct address. 
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 16/01/2025

  We regret to hear that the services didnt meet customer's expectations.

  ********************** is a large company handling thousands of deliveries every hour. While we strive to assist our customers and provide accurate delivery information, Bloomex does not guarantee services such as real-time delivery updates or detailed evidence, including calls from drivers. As such, these limitations do not not allow customer to claim for a refund. ********************** Customer Support fulfilled every necessary step in resolving the issue before the refund request to which customer decided not to communicate in finding possible solution. Unfortunately, we are unable to provide a refund for orders that have been confirmed, prepared, or dispatched for delivery. However, we are happy to offer a replacement order at no additional cost. Alternatively, we can send a gift basket of equal value or provide store credit that can be used at any time in the future.
  We sincerely apologize for any inconvenience this may have caused.
  Thank you for choosing Bloomex.
  

  Customer Answer

  Date: 16/01/2025

   
  Complaint: ********
  
  I am rejecting this response because you have not provided any explanation to the fact you have given the wrong details about the delivery address. 'Bloomex does not guarantee services such as real-time delivery updates or detailed evidence, including calls from drivers' - it was your company that advised me in writing, more than once, that your delivery driver called me and I did not answer. This claim is false and I am asking you to prove your repeated statement of this. 'Bloomex Customer Support fulfilled every necessary step in resolving the issue' - this is also untrue, I have asked you repeatedly to provide me with tangible evidence that your claim is true. You have advised in writing that your attempted delivery of the goods I ordered was made to the wrong address, therefor you are at fault. There is no error in the delivery address I provided to you, your driver clearly went to the wrong address with the goods I paid for. This means that you have taken payment for goods which you mishandled. 'Unfortunately,we are unable to provide a refund for orders that have been confirmed,prepared, or dispatched for delivery' - can you confirm that this statement includes orders that have been confirmed, prepared and then incorrectly dispatched to an entirely different address to the one outlined by the customer? The delivery to the wrong address is your company's error, not mine, you are liable to give a full refund to a customer that has paid for goods that you have misplaced. There is absolutely no discrepancy with the address I gave to you, you were provided with accurate delivery information yet your driver referred to a different address to the one I input into the order. I do not want store credit or a gift basket from a company who delivered to the wrong address and is now claiming no fault for this. I am legally entitled to a full refund and will continue to pursue this until I have gotten my money back.  
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:10/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January **, 2025, I was attempting to order flowers to be delivered. I found ************************* with an online search. I selected items for purchase and proceeded to checkout. Payment was required prior to checkout completion, which was a red flag, but I continued. Payment information was submitted. However, while I was filling out the delivery information I realized the company was a ****. No delivery information was submitted, and at no point did I ever click "COMPLETE ORDER". I immediately attempted to cancel the order via a chat widget on the website. They informed that I would receive credit, not a refund. I received an email that my order was on hold. My order was clearly incomplete. I wish for my order # ******** to be cancelled and refund issued immediately. Searching online, I have discovered that I am not the first ****** to experience this with this company. This activity should investigated and this website taken down.

  Business Response

  Date: 13/01/2025

  We regret to hear that the services didnt meet customer's expectations.
  To make things right, we have issued a refund in the amount of $***** to the original form of payment used for the purchase. 
  Bloomex Inc
  
  Receipt #****-****
  
  Refunded
  C$*****
  
  Date issued
  Jan **, 2025* ******* **
  
  Refunded to
  Visa - ****
  Please note that it may take a few business days for the refund to appear on your account.
  Best regards,
  Bloomex

  Customer Answer

  Date: 13/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  However I have not yet received a refund on my credit card. This transaction may be pending due to the weekend, I will wait another ** hours. If no refund is received by then, then is has not been resolved. 
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:02/01/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered some flowers to be delivered before christmas. Paid extra for rush delivery and got confirmation saying they would be delivered within a window of Dec *****. Got another email confirming delivery on **** and another email promising delivery before xmas (see attached emails). Spoke to customer service and they also confirmed delivery by 8 pm on ****. They were not delivered. Since then I have sent numerous emails and made phone calls. They refuse to cancel the order, they lie about the status and they refuse to refund my money. They will not let me speak to a manager. Last call to customer service was yesterday (Dec **) They promised again someone would call within ** hours...they have not. I just want the order cancelled and money refunded for a product and service that wasn't honored.

  Business Response

  Date: 04/01/2025

  We regret that our services didn’t meet expectations and apologize for the delay. The order was delayed due to high holiday season volumes and being placed last minute, resulting in a delivery on December ****. We cannot issue a refund for confirmed, prepared, or shipped orders. However, we would like to offer a $** store credit. Please let us know if the customer wishes to proceed. 
  Regards,
  Bloomex

  Customer Answer

  Date: 06/01/2025

   
  Complaint: ********
  
  I am rejecting this response because:
  
  They lie.  The confirmation they gave me was delivery before Christmas.  If they weren’t able to fulfil the order, that should have been communicated at that time.  I would have ordered from elsewhere.  Delivering a week late is not acceptable.  I sent multiple emails telling them not to deliver as the occasion had passed (also included in original filing)   
  

  I’ve included copies of the email in my original filing stating it would be delivered before Christmas.  When I contacted them on the ****, the order was not prepared nor shipped as per order status on their website (it said still in packaging).  I do not want a credit.  I’ll never use their services again.  I want a refund for product and services they did not fulfil.  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 07/01/2025

  We regret to hear that the customer has declined our offer. As per our policy, we are unable to issue refunds for orders that have been confirmed, prepared, and dispatched for delivery.
  However, as a gesture of goodwill, we are willing to make an exception in this case. We can offer a refund of the delivery fee and issue a store credit of $** to the customer's account.
  Please let us know if the customer would like to proceed with this resolution. 
  Best regards,
  Bloomex

  Customer Answer

  Date: 07/01/2025

   
  Complaint: ********
  
  I am rejecting this response because

  Again they lie   The order was not fulfilled or out for delivery   The order was showing in packaging and then on the **** it was updated (see attached email)  And still nothing happened until December **   The only resolution is full refund for service they did not provide   

  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 09/01/2025

  We appreciate the opportunity to address the customer's concerns. While we regret the delay they experienced, we must clarify that the order was successfully prepared, dispatched, and delivered, fulfilling our commitment to providing the service.
  In light of the inconvenience caused by the delay, we have offered the customer two resolutions:
  1. A $** store credit as a gesture of goodwill, or
  2. A refund of the $***** delivery fee.
  We hope this demonstrates our commitment to customer satisfaction while maintaining our policies. We kindly ask that you inform us of the customer’s preferred option so we may proceed promptly.
  
  Best regards,
  Bloomex

  Customer Answer

  Date: 10/01/2025

   
  Complaint: ********
  
  I am rejecting this response because:
  This is almost a cut and paste from last response.  I will not accept anything less than full refund. I paid $***** for rush delivery (not $*****) to ensure they would be delivered by Xmas.  I also supersized the order and this small pathetic arrangement was delivered.  If they were not able to fulfil this, that should have been communicated.  I sent several emails telling them NOT to send them after the fact.  As a paying customer, that should have been respected.  Clearly we are not getting anywhere here.   I will be dealing with my credit card company going forward for this ********** company.  I hope you as the BBB will issue a warning to consumers of this company’s deception and shady business practices and also rate them accordingly.  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:02/01/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a * piece set of funeral arrangement flowers on December ***. They were suppose to be delivered to the funeral home for December *** (funeral was the *** from ***pm) about when they showed up , there was only * pieces of the *. Then the business tried to give me a hard time saying it was the warehouse fault.... completely ruining the funeral. It has been a fight trying to get my money back as they wanted to send a sympathy basket of flowers instead... I don't want the flowers...they are useless.. I want my money back .

  Business Response

  Date: 04/01/2025

  We understand the severity of the situation, and we regret that our service did not meet the customers expectations, particularly during such a sensitive time.
  As part of our efforts to address the customers dissatisfaction, we are ready to offer:

  a gourmet basket as an apology or a store credit of $***. 

  Please let us know the customer's preferred option.

  Regards,

  Bloomex

  Customer Answer

  Date: 09/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. As much as we would just prefer our money back i will take the store credit. Although I will never order from this place again and I will never ever refer anybody to this business. 

   

  i want them to know how incredibly disappointed we are that this man did not have a casket spray. Our one and only chance to say goodbye ruined. 

  This business is a disgrace. And they dont care at all about our deceased loved ones. Just making money. 

  We hate this business. 

  Sincerely,
  
  ****** ***********

  Customer Answer

  Date: 10/01/2025

  So I was sent an email about being given store credit.... but apparently that doesn't include delivery or shipping ... so I have to now spend MORE MONEY ?!! Is this a joke?! They ruined a FUNERAL FOR GODS SAKES!!!! A FUNERAL!!! and now in order for them to make it right...I have to spend MORE MONEY ON THIS BUSINESS?!?!?! 

  I want my money back . No store credit. No stupid basket. MONEY. this is AN ABSOLUTE JOKE AND NOW IM TURNING TO SOCIAL MEDIA TO MAKE EVERYONE AWARE OF THIS DISGRACE OF A BUSINESS!!!!!

• Initial Complaint

  Date:02/01/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a fresh flower arrangement as a birthday gift, paid a fee to ensure delivery for December ****, AM delivery. Dont hear from the company on the **** and the recipient never received the order. I looked into the company and realized my mistake, this business is a certified scam. Take your money, dont deliver or delay delivery as much as possible then offer a credit to keep your funds. I called in December **** to their customer service line to cancel after I got a notice that my order was now scheduled for December **** delivery. ***, the customer service line doesnt exists, fake number. Unavailable in your area. Called the phone line that connects you if youre trying to place an order. Finally got through. Spoke to * people who said theyd put me on hold to speak to a supervisor about cancelling. The line would either never be picked up or theyd disconnect. I called again and again until a supervisor called me back. Stated theyd send me an email back confirming my request to cancel my order-at that point my order was not confirmed on their website, nor was my credit card charged at that point. I called back that evening after I did not receive the email as stated. The next supervisor was belligerent, repeating herself at least ** in a row not my problem, not my problem when I requested the email confirmation to be sent, she then hung up on me. The next day, no email from the supervisor, but they charged my credit card and then confirmed the order via email which is date stamped of course the next day (the ****), still pending delivery sometime after December ****. And as anyone who has dealt with this **** knows they will say their policy is no refunds AFTER the order is confirmed so with no email confirming my cancellation theyve got me and my credit cardI have called and emailed everyday since Dec **** requesting my refund. There is no product, no delivery as agreed upon and nothing on route. Terrible **** business that should be shut down.

  Business Response

  Date: 04/01/2025

  We regret to hear of the customers dissatisfaction. We will process a full refund to the original form of payment, which may take *** business days to reflect in their account. 

  Regards, 

  Bloomex

  
  

  Customer Answer

  Date: 06/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution of a full refund is satisfactory to me.
  
  I hope this business mends its ways to avoid transactions like this in the future. 
  

  
  *** *******

• Initial Complaint

  Date:18/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a "Sunny Memories" flower arrangement from Bloomex for my good friend's mother's funeral. It was sent directly to funeral home so I could not have seen the flowers before hand. The actual flowers looked very sparse, much smaller, and missing some of the flowers in the picture.I uploaded two pictures. The first one is what they advertised on their website . The second one is the actual flowers. This is beyond disappointment. Very embarrassing and disrespectful to have sent such a big discrepancy of flowers to someones funeral. My respect and thought for my friends family was misrepresented by such mediocre looking flowers.They offered store credit but it's no use to me as I will not order from Bloomex anymore. They also offered to re-send the flowers to the family's home but of course this is not an option for me either. Who does that? The family has moved on since the funeral.I think the most fair compensation is a full refund. I cannot now go back in time to fix this as the funeral already happened. Link to product: ******************************************************************************

  Business Response

  Date: 20/12/2024

  We regret to hear that the services didnt meet customer's expectations.
  The area where the order has to be delivered is outside of local delivery areas. Our production facilities provide Same Day delivery to ***************, ******, ****************, *********, *******, ********, ********, ******* and *****************. Overnight courier (next business day) will be used for delivery outside of these areas. We cannot guarantee timely delivery for funeral occasions while sending orders overnight, so we're dealing with partnered florist. Customer's order was fulfilled to the value of the price paid, to not cause a delay and ensure the recipient receives the gift on the day planned.
  As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Thank you,
  Bloomex

  Customer Answer

  Date: 02/01/2025

   
  Complaint: ********
  
  I am rejecting this response because the funeral already happened and replacement flower nor gift basket do not help in this case.   I do not want store credit as I lost trust in Bloomex quality of service.   Important occasions are too precious to risk knowing the bad bloomex history.   I request full or partial refund.  
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 04/01/2025

  Greetings,

  We regret to hear that our services did not meet the customer's expectations. As the customer has rejected our offers, to resolve the matter, we will process a partial refund, as per the customer's request. Please inform the customer that it may take a few business days for the refund to reflect in their account.
  

  Regards,

  Bloomex

  Business Response

  Date: 04/01/2025

  We attempted to process the refund as offered; however, we were unable to complete it because the customer has filed a dispute with their payment provider. Unfortunately, this prevents us from issuing the refund directly.
  We kindly request that the customer remove the dispute so that we can proceed with processing the refund promptly.

  Regards,

  Bloomex

  Customer Answer

  Date: 06/01/2025

   
  Complaint: ********
  
  I would like to know what refund amount is being offered before I contact my credit card provider.   
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 06/01/2025

  As the customer has refused the alternatives we offered, we are prepared to issue a partial refund of $*****. 
  We hope this resolves the matter to the customers satisfaction.
  Sincerely,
  **********************

  Customer Answer

  Date: 06/01/2025

   
  Complaint: ********
  
  I am rejecting this response because: I want a full refund.  I have no way to correct the mistake Bloomex did.   I only had one chance to send the flowers to the funeral on the funeral day. 
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:13/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order for a 'deluxe bouquet' of flowers to be delivered on December *. Bloomex provides many different bouquet options with lots of images to choose from. Flowers delivered were not fresh, and looked nothing like the photo. I was extremely embarrassed with the quality and size of the arrangement (these were a gift for my mother). On Monday. December * I emailed Bloomex to complain, and provided pictures of the flowers as well as the picture of the online image of what the bouquet was expected to look like. I requested a refund. They did not reply. I followed up with a message on December **, and they responded that they were sorry I was not happy with the flowers; but that everything was aligned with their policy and they do have the right to substitute flowers based on availability. They also suggested the flowers were fresh. I could have gotten nicer for $** at the grocery store; however my order was $**. They offered a credit for future purchase which I declined as I will not be ordering from them ever again.

  Business Response

  Date: 17/12/2024

  We regret to hear that the services didn't meet customer's expectations.
  We are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. We wanted to confirm that customer's arrangement includes Roses, Alstroemeria, Chrysanthemum spray, Statice, and greenery as were advertised on the website. While we strive to create arrangements that closely match the images, please note that due to the availability of fresh flowers, there may be slight variations in the final product. As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future. We apologize for any inconvenience caused.
  Thank you,
  Bloomex

  Customer Answer

  Date: 17/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and would request the gift basket of equal value.
  
  Sincerely,
  
  ***** *******