Business Profile

Retail Florist

Bloomex

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Florist.

Important information

Customer Complaint:
Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample.

Complaints

This profile includes complaints for Bloomex's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

391 total complaints in the last 3 years.
97 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/07/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April **** I ordered a bouquet of flowers and vase to be delivered next day(****)to my friend who is in mourning. I paid $****** with **** credit card. At the time, I gave Bloomex the recipient’s full name, full address(*******, BC), and mobile phone number. When I didn’t hear from my friend in ******* whether she had received a bouquet( flowers), I tried to reach out to the Bloomex customer service multiple times, being hung up on multiple times to inquire about status of my order. On April **, after multiple calls, Bloomex’s customer service told me a bouquet was in Kitimat city center delivery depot( which is located inside Hair salon). Our friend didn’t receive any calls that it was in depot. She went to the delivery depot only to find out that a flower box was sitting on the floor in room temperature ( no cooler to keep flowers ) for *** days. When she saw wilted flowers and broken vase. She couldn’t accept it. Please see attached photos. Bloomex offered to resend flowers and $** a store credit on April **. After many calls and emails, on April **, they offered me two options 1—resend the order no additional cost or 2–issue an in-store credit. At the time I was not in a mood to accept either option. I requested a full refund but they wrote this was against their policy. Bloomex is unwilling to issue a refund to resolve this matter.
Business Response
Date: 04/07/2024
We regret to hear that the services didn’t meet customer's expectations.
We attempted to deliver an order for ******** ******* at the originally requested address ** ******* ***** ******* *** *** **** Turns out attempted delivery on Thu. Apr. **, 2024 - **** a.m. went unsuccessful, because receiver was unavailable.
That information is available from ********* Courier's tracking number ************. Order was available for pick up since Thu. Apr. **, 2024 - ***** a.m.
Customer service offered customer all possible options: resend to the alternative address or full price store credit, however options were refused. On **** of May 2024 chargeback received to Jeong Lee's original payment.
We apologize for any inconvenience caused.
Bloomex
Customer Answer
Date: 09/07/2024

Complaint: ********

As Bloomex claimed they did every possible way to resolve this issue,
but they did not offer what I wanted which was total refund.

To give more detail,

Recipient in ******* said
1-Purolator never left any notice on the front door or back porch to be pick up.
2-they never called a bouquet was in depot (Kitimat).
3-Wilted flowers & broken vase

I do not understand their customer service policy , the service was horrendous. If full refund is not acceptable, try to offer customer
store credit. This is totally zero stars service.
$****** is not a small amount of money, is this the way Bloomex
treat customers ?
Your script response about caring, I have to say YOU DON’T.

***** **** ***
Business Response
Date: 16/07/2024
We regret to hear that the services didn’t meet customer's expectations.
We understand customer's disappointment with the delivery issues and the condition of the flowers and vase. We are addressing these concerns with our courier partner to prevent future occurrences.
Wee initially offered to resend the order or provide store credit, we cannot issue a refund for orders that have been confirmed, prepared, or dispatched for delivery, or those orders that were registered as chargeback.
We value customer's feedback and are committed to improving our services.
Sincerely,
Bloomex Customer Service Team
Customer Answer
Date: 18/07/2024

Complaint: ********

I have received your email,
which was the same story as before from Bloomex.
This is my **d communication regarding Bloomex horrible service.

After speaking to BBB staff this morning, I am willing to accept
full store credit of $*******
Hope this could be a resolution on this matter.
Sincerely,

***** **** ***
Business Response
Date: 19/07/2024
We regret to hear that the services didn’t meet customer's expectations.
To make things right, we are issuing a full price store credit in the amount of $****** to the customer's Bloomex account. Instructions and details on how to use it are going to be forwarded to a customer within the next two hours.
Best regards,
Bloomex
Customer Answer
Date: 19/07/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 21923380, and find that this resolution is satisfactory to me.

Sincerely,

***** **** ***
Initial Complaint
Date:27/06/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Second time ordering from this company. Recipient message she received flowers in such disarray, half dead and falling apart and sent me a picture, and was asked to stop wasting my money on these flowers. Messaged company and said not enough detail in picture, which is the only one I have. No further communication has happened regarding my complaint.
Business Response
Date: 08/07/2024
We regret to hear that the services didn't meet customer's expectations.
We take quality issues very seriously and seek to provide fresh and beautiful flowers at all times and for all orders. The initial complaint received stated bad quality of flowers and our customer service agent requested customer to send us photos to the email address. We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. However, the image provided does not include the full bouquet, making it difficult for us to assess its overall quality. As customer's satisfaction is our top priority, we would like to offer a a store credit of $** that the customer can use at any time in the future.
We apologize for any inconvenience caused.
Thank you,
Bloomex
Customer Answer
Date: 08/07/2024

Complaint: ********

I am rejecting this response because:
I have used this service twice recently and to continue to support this business I would required more value to go towards another purchase. $** simply does not go far enough.

Sincerely,

*************************
Business Response
Date: 11/07/2024
We regret to hear that the services didnt meet customer's expectations.
To make things right, we have issued a full price store credit in the amount of $***** from order ********. Instructions on how to use a credit will be forwarded to ******************* in the next * hours.
Bloomex
Customer Answer
Date: 11/07/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. If you can credit my credit card that would be even better.

Sincerely,

*************************
Initial Complaint
Date:20/06/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to express my dissatisfaction with my recent order (#******) placed on May **, 2024. I ordered the ****** ***** - Super Size arrangement, which cost $*****.When the flowers arrived on the afternoon of May ****, 2024, they were not as depicted on your website. The quality was substandard, and the arrangement did not match the image for which I paid an extra amount. I contacted your customer service immediately via email and provided photos to show the discrepancy and the poor quality of the flowers received. Despite this, I was informed that a refund would not be issued.This is a clear case of ***** advertisement. The bouquet lasted only two days, and the flowers appeared to be the cheapest available. This experience has been very disappointing, especially as it was my first time ordering from Bloomex.I have reached out multiple times since then, but the response has remained the same that a refund cannot be provided. I find this unacceptable and request a resolution to this matter. I expect a full refund for the order due to the misrepresentation and poor quality of the product.Thank you for your attention to this matter.
Business Response
Date: 25/06/2024
We regret to hear that the services didn't meet customer's expectations.
We take quality issues very seriously and seek to provide fresh and beautiful flowers at all times and for all orders. The initial complaint received stated undervalued quality of flowers. We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
We apologize for any inconvenience caused.
Thank you,
Bloomex
Initial Complaint
Date:10/06/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June * I ordered a bouquet of flowers and a vase to be delivered to a friend of mine next-day (June *). I provided the recipients full correct address (which is a condo with a **** concierge), email, phone number, buzzer code. On June * the order tracking status changed from in transit to investigation. I called Bloomex to inquire about this status change and was told the delivery driver could not complete the delivery because the concierge would not allow him inside. I inquired with Bloomex if the driver attempted to call the recipient and was told the drivers are not given the receipts phone numbers.Bloomex offered to reattempt the delivery the following day, June **, or refund to store credit, less the $** delivery fee. I requested to change the delivery address to my office, down the street from the original delivery address, and was told an additional $** delivery fee would be charged, due to this change. I pushed back and had this fee waived and they agreed to deliver to my office on June **. I received a call shortly after and was told the driver already left the warehouse for the day and delivery would have to be rescheduled to June **. I requested full refund of the order and was told this was against their policy. I requested that the order be cancelled and the matter escalated to a manager. I am currently waiting to hear back from a Bloomex manager regarding the status of my refund.
Business Response
Date: 13/06/2024
We regret to hear that the services didnt meet customer's expectations.
We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. An email and a phone conversation received pass *pm. Investigation caused by a changing address and waiving a redelivery fee caused a reasonable delay as our drivers leaving warehouses at *pm exactly. However, we still would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
We apologize for any inconvenience caused.
Bloomex
Customer Answer
Date: 13/06/2024

Complaint: ********

I am rejecting this response because I would like a full refund for my order, as I have not received the goods ordered in a reasonable amount of time.
I will have no use for a store credit from Bloomex as I do not intend to order from this company in the future, after this experience.

Sincerely,

***************************
Business Response
Date: 18/06/2024
We regret to hear that the services didnt meet customer's expectations.
After reviewing our records and the relevant documentation, it appears that cancellation was not an available option for a case our customer had.
We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. We would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
We apologize for any inconvenience caused.
Bloomex
Initial Complaint
Date:04/06/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bloomex flower company never delivered my flowers. I tried to reach out to customer service multiple times, being hung up on multiple times. They will not issue a refund after * weeks of undelivered flowers. They reached out saying they would deliver the flowers. I told them to proceed and yet they still never sent the flowers. I have been very patient but Bloomex is unwilling to issue a refund or make the situation right.
Business Response
Date: 06/06/2024
We regret to hear that the services didnt meet customer's expectations.
To make things right, we have issued a refund in the amount of $***** USD to the original form of payment used for the purchase.
Transaction Adjusted By: Trans. Id Date Amount Type Transaction Response ******** ********** **************** ***** USD R Approved Authorized
Please note that it may take a few business days for the refund to appear on your account.
Best regards,
Bloomex
Initial Complaint
Date:29/05/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My fiance has purchased two orders from Bloomex ****** and they have ******* us twice. The first order delivered on April **** 20** arrived 2 days late and the order was not even close to the one that was ordered. They added chocolate for the inconvenience but the chocolate was so old it was white on the outside so we ended up throwing it out. Second order delivered May **** 202* was * bouquets. One for myself and one for my mother who just had surgery. The bouquet for my mother came as expected. However, the other did not. First, we paid extra to have the bouquet supersized which means it should've come twice the size of the regular and it didn't. Came the same size. Second, the website said that it should have lilies, roses, alstroemeria, and some greenery. There are zero lilies in this bouquet at all. The bouquet came fully bloomed and the petals are falling off of the flowers and the entire bouquet will likely *** in the next couple days. Not what you expect for the price point. When we contacted the company on both occasions they just ignored us and would hang up on us. Last night they asked for a good call back number for me and they called but as soon as I answered they hung up. The company advertises one thing and sells something completely different. If they don't answer us I would imagine they feel that they don't have to give the refund because they know the product they are sending out is not worth the money. I have also contacted consumer affairs on this issue too. Attached photos of the invoices and the
Business Response
Date: 31/05/2024
We regret to hear that the services didn't meet customer's expectations.
    We take quality issues very seriously and seek to provide fresh and beautiful flowers at all times and for all orders. As per our records, the client never contacted us for a solution. Due to our order volume fluctuation, we reserve the right to substitute with similar products of equal or greater value. The following rules for substitution will apply:
    Flowers: In arrangements of assorted flowers, the colours shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
    As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
    We apologize for any inconvenience caused.
    Thank you,
    Bloomex
Customer Answer
Date: 31/05/2024

Complaint: ********

I am rejecting this response because: I wanted to add more to this and be able to negotiate.
We have had the ***** customer service experiences with ALL contact at Bloomex. Every single time we contact we are ignored. It is not a good look for a professional business. Additionally, we would accept another flower arrangement (supersized as was supposed to be in the first place) AND a gift basket of equal value to cover BOTH of the unsatisfactory orders we have placed. ************** flavored please. The total value of our free order should be approximately $*** after taxes. Alternatively, we would also work with a credit for the value of these orders if that is easier. Also in the future we would appreciate being able to do business with Bloomex directly should we ever decide to use their services again rather than having to get BBB involved.
Thank you.

Sincerely,

*******************************
Business Response
Date: 03/06/2024
We regret to hear that the services didn't meet customer's expectations.
As per the message received customer agreed for an exceptional resend for ******************************* at the address: **************************************************************************. A supersized flower arrangement and a gift basket are about to be prepared by our production manager and to be resent withing next seven business days.
We apologize for any inconvenience caused.
Thank you,
Bloomex
Customer Answer
Date: 03/06/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Customer Answer
Date: 04/06/2024
I received a gift basket and a bouquet of flowers from Bloomex. The issue we are having is that they stated even in their last message here that they were resending a supersized bouquet but we were sent the bouquet that was supposed to be sent in ***** (the wrong one was originally sent). There was no supersized bouquet that we were expecting. I think they should've just refunded the money considering they can't even get an alternative correct.
Initial Complaint
Date:28/05/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Worst service. Flowers are ****. Better off getting them from grocery store. They look NOTHING like advertisement. **********% total rip off. This company should not be allowed to conduct business. No remorse for ripping people off. zero customer service. Complete ****
Business Response
Date: 29/05/2024
We regret to hear that the services didnt meet customer's expectations. Please provide the order number as the details provided were not sufficient to locate the order.
Regards, Bloomex
Initial Complaint
Date:23/05/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for a flower delivery with Bloomex for Sunday, May ** to a specific individual at their place of work. Bloomex changed the date to Saturday May **, a date when the the intended recipient was not going to be at the location. Upon repeated calls to Bloomex to cancel the order because the person was not there and Saturday May ** didn't work, they refused to do so and cited their policy which says they have the right to refuse changes to orders at peak times. However, THEY were the ones who changed my order so I do not see how that policy applied. My order was submitted and approved by their end for delivery on Sunday May **. They then changed it to Saturday May ** and cited their policy. It was predatory behaviour to change the delivery yet refuse a refund because they can do that to any order and anyone. In the end, they attempted to deliver the flowers on Saturday May ** and then took the flowers back when the intended recipient was not there. They then delivered the flowers the next week to a random person at the place of work who was not the named recipient in my order and had no way of verifying that the intended recipient received the flowers and marked the delivery as complete.
Business Response
Date: 24/05/2024
Thank you for reaching out. If there was any inconvenience, we sincerely regret it. Due to the large number of Mother's Day orders, Bloomex was forced to reschedule the delivery sooner than they had initially asked in order to guarantee a successful delivery. We never intended to be troublesome. Due to the recipient's refusal and rescheduling, the order was delivered after all albeit with a delay. We want to put things right and give them a full price store credit that they may utilize in the future. If the provided solution does not suit the client, then we can refund the delivery fee. Please let us know.
Regards, Bloomex
Customer Answer
Date: 28/05/2024

Complaint: ********

I am rejecting this response because the recipient did not reject the delivery. The recipient was not there and the delivery was attempted to be made to someone else who did not accept. The delivery was finally made a week later, but again, not to the recipient but someone else entirely and Bloomex left it as a completed delivery without verifying whether the intended recipient that they accepted the order for received the ultimate delivery or not. This was an extremely unpleasant experience for me with repeated efforts to explain that the intended recipient was not available and to request a refund but being refused and forced to pay for something that went to a stranger. I have no intention of ever doing any transaction with Bloomex nor would I ever recommend them to anyone and as such, have no use for store credit. I would like a full refund.

Sincerely,

***** ****
Business Response
Date: 29/05/2024
We're sorry to hear that the services didn't meet the client's expectations. Refunds cannot be issued for orders that have been confirmed, prepared, or dispatched for delivery. However, we would like to propose several alternatives: a gift basket of equivalent value, or a store credit that the client can use at their convenience in the future or store credit on the website + delivery fee refund. Despite our desire to provide a full refund, it's not possible due to our policy. Presently, aside from the aforementioned options, we don't have a direct resolution. If the client decides to proceed with any of these options at a later date, they will remain available. As an additional option, we can offer a full price plus an extra $** in store credit. We hope the above options are satisfactory.
Regards,
Bloomex
Customer Answer
Date: 30/05/2024

Complaint: ********

I am rejecting this response because the order was confirmed based on delivery to a specific individual at a certain date. The order was changed by Bloomex after confrimation and despite repeated attempts to cancel the order well ahead of delivery date and within hours of receiving email of the change of delivery date, Bloomex refused to do so despite having the discretion to issue a refund then. Bloomex then prepared and dispatched delivery to a person who was not the intended recipient and claims to have completed the order and now wants more business from me through store credit after such horrendous customer service? I have no desire to transact with a business with ********* practice of forcing a delivery against someone's wishes and not per the placed order. I want a full refund.

Sincerely,

*******************
Initial Complaint
Date:21/05/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company is a **********. Order was never received. Despite attempting to seek resolution through online and phone the company is not responding. I am hoping to warn BBB so others can avoid being *******.
Business Response
Date: 29/05/2024
We regret to hear that the services didnt meet customer's expectations. As per our records the order was delivered successfully to the provided address. We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. However, we would like to offer a replacement order free of charge. We apologize for any inconvenience caused.  We apologize for any inconvenience caused.
    Thank you,
    Bloomex
Initial Complaint
Date:21/05/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May **** I placed an order for Bloomex online for my daughters birthday on the 14th of May whom lives out of my city. Order number *******. What was ordered was:Name:**" Mylar Helium Balloon ********* Quantity:* Product Price:$**** Total:$**** Name:White Wine Truffles Card *********** Quantity** Product Price:$***** Total:$***** Name:Sweet Blossoms Collection ** ********* Quantity:1 Product Price:$***** Total:$***** ****************** SKU:********* Quantity:1 Product Price:$***** Total:$***** Unfortunately what was missing was ONE of the bottles of white wine and the Balloon.I had other issues with my order HOWEVER the most concerning was the lacking of product I paid for to be delivered. The flowers were the wrong colour. The one bottle of wine received was red not white. But what again is alarming is I paid for two bottles of ***** wine and a balloon and only one bottle was received. I contacted their customer service chat right away who said they would look into it and get back to me. They never did so I contacted them via phone. The rep on the phone stated he would investigate it and contact me back that night and he never did. I then reach out via email and never heard back. I am contacting the BBB for help in either a refund on the wine and balloon or for it to be delivered as ordered for my daughters birthday.
Business Response
Date: 22/05/2024
We hope this message finds you well. We regret to hear that the services didnt meet customer's expectations.
It has come to our attention that there were some issues with the order placed by one of our clients. We want to assure you that transparency and customer satisfaction are paramount to us. The order in question was substituted according to our policy, however, we understand that this may not have met the expectations of client. We understand that despite our efforts to communicate via email, there may have been an oversight in delivery.
Upon investigating the matter further, we contacted our production team to inquire about the missing products. According to our records, everything was checked and dispatched as per the recipe provided.
To rectify this situation and ensure the utmost satisfaction of our client, we would like to take immediate action. We are committed to sending the missing items promptly. Additionally, as a gesture of goodwill and to express our sincere apologies, we would like to include a complimentary gift with the reshipment.
Please accept our apologies once again for any inconvenience caused.
Thank you for your understanding and cooperation. Should you require any further assistance or have any additional concerns, please do not hesitate to contact us.
Thank you,
Bloomex
Customer Answer
Date: 22/05/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************

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Bloomex is NOT a BBB Accredited Business.