Business Profile

Retail Florist

Bloomex

Headquarters

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample.

Complaints

This profile includes complaints for Bloomex's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

391 total complaints in the last 3 years.
97 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:13/12/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company fumbled my order I cancelled it and they are refusing to issue me a refund constantly saying things like its under investigation and disconnecting from the chat. Its blatant theft. my order numberr with Bloomwx is *******. I want my card refunded or an instant e transfer refund/ They are actively trying to get rid of contact with me like changing my password and refusing to speak with me after I issued the cancel of order and was promised a refund. Then they tried to buy me out with store credit but I have no desire to deal with this shady business
Business Response
Date: 17/12/2024
We regret to hear that the services didnt meet customer's expectations.
To make things right, we have issued a refund in the amount of $***** to the original form of payment used for the purchase.
Refund from Bloomex Inc

Receipt #****-****

Refunded
C$*****

Date issued
Dec **, 2024, ******* AM

Refunded to
Mastercard - ****
Please note that it may take a few business days for the refund to appear on your account.
Best regards,
Bloomex
Initial Complaint
Date:02/12/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Nov. ** I received an email offering me a promotional credit of $** if I ordered the Beer Advent Calendar. I thought this would make a good gift for my husband and help me with purchasing flowers for my Mother in Law. On Nov. **** I placed the order using the link provided and was billed $***** for the beer, $* for the $**. Credit, $**** for a can deposit and $***** in taxes for a total of *****. I immediately went to my on line account to place the order for my MIL but could not access the credit. I used the online chat help feature but they were also unable to access the credit. I was advised to call the ***** #. After being on hold for quite some time I was finally told the credit would show by end of day. It didn't. On the **** I again attempted to use the credit but was told it was not yet on my account. At that time I said I wished to cancel the order as I purchased with the promise of a credit that didn't arrive, I was told they could not cancel the order because the beer had already shipped and was in transit. They promised the credit would show on my account with in ** hours. I received the beer and again tried to place an order on the **** using the promised credit which of course wasn't there. I again contacted the company and was told a supervisor/manager would be in touch within the hour, that was at *** by noon I had still not heard anything and said I was going to dispute this transaction as I had not received everything I had been promised. This is now the **** and no credit has been applied to my account.
Business Response
Date: 06/12/2024
Bloomex apologizes for the customer's experience.
We suggest that the customer contact *************** directly to address the issue. The $** credit offered by *************** remains available for the customer to use with **********************.
Regards
Bloomex
Initial Complaint
Date:02/12/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November **** I ordered a poinsettia plant for my sister from Bloomex. My sister lives in ************. My order number is *******. My glucose intolerant sister received a gift basket from Bloomex. When I contacted Bloomex they said that they dont send tropical plants such as poinsettias in cold weather. Then why did they accept my order knowing that they were not going to fulfill it? They told me that they might send me a store credit because I am not satisfied. I dont want a store credit because I dont plan on ever dealing with them again. I want a refund and they can pick up the gift basket if they want. It seems like they will do anything to get your money. That is not acceptable and online customers should be made aware of this deceipt.
Business Response
Date: 06/12/2024
We regret to hear that the services didn't meet customer's expectations.
We
are unable to process cancellations for any order that has already been
prepared, or is already out with the courier for delivery. As per the
photo received we would like to confirm the order was sent with
substitution. Product description clearly states that the product might
be substituted due to the weather condition. It is damage control policy
to avoid damages to a perishable items.
As
customer's satisfaction is our top priority, we would like to offer a
replacement order free of charge. Alternatively, we could send a gift
basket of equal value or issue a store credit that the customer can use
at any time in the future. We apologize for any inconvenience caused.
Thank you,
Bloomex
Customer Answer
Date: 06/12/2024

Complaint: ********

I am rejecting this response because:
1- You could certainly issue me a refund. That is another deception on your part. Every merchant has the ability to issue a refund on Visa.
2. It was NOT below 0 degrees Celsius on the delivery date in *********, **
Sincerely,

***** *******
Business Response
Date: 11/12/2024
We regret to hear that the services didn't meet customer's expectations.
The customer had a negative experience and is requesting a full refund, indicating they no longer wish to engage with the business. However, we are working to turn this situation around by resolving their concerns and ensuring the experience is positive. Our goal is not only to address the immediate issue but to maintain and even strengthen the customers relationship with the business going forward.
We understand customer's concerns regarding the substitutions of the Poinsettia Basket. As per our policy, substitutions may occur, and while every effort is made to maintain the original product, a substitution can be made due to the weather conditions. We regret any inconvenience caused, item delivered was held in accordance with our policy.
Regards,
Bloomex
Customer Answer
Date: 11/12/2024

Complaint: ********

I am rejecting this response because: I believe that you fraudulently accepted my order and my money knowing that you were not going to fulfill my order. You must not send poinsettia plants at all because the Christmas Season is cold in ******* So why do you even offer this merchandise? The reason is that you just want to grab customers away from the local florists making them think that you are going to send a poinsettia. Then, when you have our money, you substitute a gift basket instead of the poinsettia that you were not going to send in the first place. Shame on you!
However, the other important point is that it was not below 0 degrees Celsius in ********* on November ****. In fact, they had not experienced freezing temperatures yet. So, there is no reason that you didn't send the poinsettia except you probably don't even have any poinsettias.
There is no reason that you cannot issue me a refund. But since you probably won't do that, I will allow you to send my sister another holiday gift basket. She can drop it off at the food bank. This will conclude my business dealings with your company forever.

Sincerely,

***** *******
Initial Complaint
Date:26/11/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
November ** Charged for services never received No record of my order, yet charged a credit card Will not return call Since this order many fraudulent charges have been added to my credit card, credit card now canceled
Business Response
Date: 27/11/2024
We regret to hear that the services didnt meet customer's expectations.
To make things right, we have issued a refund in the amount of $***** to the original form of payment used for the purchase.
Refunded
C$***** Date issued
Nov **, 2024, ******** AM Refunded to
****** ****
Please note that it may take a few business days for the refund to appear on your account.
Best regards,
Bloomex
Initial Complaint
Date:18/11/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I wanted to surprise my girlfriend with a beautiful bouquet of flowers so I went online and Bloomex website came up showing beautiful flowers and a promise of same day delivery. So I picked some flowers out, got the upgraded deluxe package, more flowers than showed in the picture and a vase. After 2 days of no flowers delivered I phoned Bloomex only to be told it is not their problem and told me to phone their courier. So I phoned and the courier told me that my girlfriend has to call in to track down her own flowers, completely ruining the surprise. She was told her flowers would be in the following day. So after a week of no flowers delivery and us calling Bloomex and their courier everyday trying to get our flowers, I demanded a full refund. I was told no problem, I will get my refund and that I just had to wait 2 days for 'Accounting' to call. That call never came. So we kept calling Bloomex and their courier everyday until it was 2 weeks since Bloomex took my order and my hard earned money that her flowers finally arrived. They were the smallest ugliest flowers we have ever seen. They looked nothing like in their advertisement picture. They were not nearly as big as in the picture as a regular sized bunch. Plus I ordered the deluxe size bouquet. What was even more shocking was the fact that the vase I paid for was broken in several pieces. Not once did Bloomex call us during the 2 weeks we were waiting, we had to call them everyday. Their customer service was the worst I've ever dealt with. Broken promises and lies. Total scam. I wish I would have looked into the company first before buying from them because I learned there are 100's of people who were scammed by Bloomex. How can this company still be in business? How come they are allowed on the internet to false advertise and take people's hard earned money and rip them off?! How?!!
Business Response
Date: 19/11/2024
We regret to hear that the services didnt meet customer's expectations.
The area where the order has to be delivered is outside of local delivery areas. Our production facilities provide Same Day delivery to ***************, ******, ****************, *********, *******, ********,********, ******* and *****************. Overnight courier (next business day) will be used for delivery outside of these areas. Saturday and Monday delivery is only available within Same Day delivery zones.The order dispatched for delivery via FedEx Couriers originally with tracking number ************, was delayed in transit due to missed connection. We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. However, a resend was accepted by a customer on 12 of November 2024 on the call with customer service representative. Since customer is still remains unsatisfied, we would like to offer a replacement order free of charge yet again. Alternatively, we could send a gourmet basket of equal value or issue a store credit that the customer can use at any time in the future.
We apologize for any inconvenience caused.
Bloomex
Customer Answer
Date: 25/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I hope that the bouquet is a deluxe bouquet and with a vase (not in pieces) like I first paid for and that they actually look like the flowers in the advertisement, not like the tiny bouquet I recieved that didn't look anything like in the ad. Thank You

Sincerely,

***** ****
Business Response
Date: 27/11/2024
We received an email on November 26 from Lily ********* indicating that the recipient would prefer a gift basket. However, the customer, ***** ****, originally requested flowers with a vase as a resolution.
Could you please confirm with the customer regarding their preference? We will await their confirmation before proceeding.
Thank you,
Bloomex
Initial Complaint
Date:13/11/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 9th 2024 I placed an order for a deluxe bouquet through ************************* with a scheduled delivery date of November 12th 2024. After taxes and delivery fees I paid $56 for the bouquet. The specific bouquet that I ordered was the summer solstice in ***** jar. I paid an extra $7 for the deluxe feature which would ensure my bouquet would be full. They asked the nature of the bouquet to which I identified as being sympathy. I also submitted a message to be delivered along with the flowers. My father received these flowers today and shared a photo with me. The box had the shipping label with the word "sympathy" in capital letters on the outside, inside the box, which seems a little inappropriate to me personally. The flowers were completely out of water, in a ***** style drinking mug. They were incredibly sparse, and look nothing like the photo promised. The stems were cut at oblong lengths and there were no filler greenery. As the flowers had been without water, and had been on a delivery truck in the cold, they were not in the best health either. Many of the edges had been browned and some of the flowers weren't even open yet. The message that I had asked to be delivered with the flowers was on a torn piece of white paper at the bottom of the box. The photo my father shared was after he filled the cup with water and fluffed the flowers a little bit. There is nowhere to reach out to customer service on the website other than to phone their Central ordering location. Through the email when you click on "contact us" it sends you to a page with addresses of head offices only, suggesting to send a letter to HR in those locations.
Business Response
Date: 13/11/2024
We regret to hear that the services didn't meet customer's expectations.
We are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. As per the photo received we would like to confirm the order was sent with minor substitution. Due to our order volume fluctuation, we reserve the right to substitute with similar products of equal or greater value. To ensure longer enjoyment, our flowers are delivered pre-watered and not fully bloomed. With simple flower care recipients can enjoy the delivery in full. The message was printed on paper, as no greeting card was purchased. **************** contacted the customer on November 10, 2024, via phone at ************ and email at ************************* regarding the substitution. Please note that our official email for inquiries is always *********************************************************.
While we are unable to process a refund for the case, we would like to issue customer a complementary store credit for future use.
Bloomex Team
Customer Answer
Date: 13/11/2024

Complaint: 22547773

I am rejecting this response because:
No attempt of contact was made regarding flower substitution. No messages were left on voicemail, I have no missed calls, And didn't receive any emails. Regardless , the bouquet was missing substantial greenery and flowers - how are tiny red flowers and appropriate substitution for SUNFLOWERS? I was not asking for a cancellation, so the response from the provider is null. Ripped paper is never appropriate for a message along with flowers. The jar did not match the photos either - they literally came in a drinking mug. I want a refund as store credit is useless to me since I will NEVER order from here again!

Sincerely,

********* *********
Business Response
Date: 14/11/2024
We regret to hear that the services didn't meet customer's expectations.
As stated in our policy presented on the website, we are unable to process refunds for any order that has already been prepared, or is already out with the courier for delivery. All actions taken regarding the sunflower/greenery substitution and ***** jar for this order are valid and in full compliance with company policy. However, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
We apologize for any inconvenience caused.
Bloomex
Customer Answer
Date: 15/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********* *********
Initial Complaint
Date:07/10/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1. Purchase date: Oct. *, 2024 2. Purchase amount: $***** 3. The business committted to provide me with a) ** long stem Calla Lillies b) * x free gourment gift box c) * sympathy card. (Flower delivery to best friend whose mom just died.)4. They sent completely different cheaper flowers and no gift box. . 5. I uploaded an attachment. The reviews show they are doing this habitually to customers. 6. Customers order based on pictures of bouquets, but the bouquets or flowers look nothing like the ad pictures, or the flowers are dead upon arrival, or both.
Business Response
Date: 07/10/2024
We regret to hear that the services didn't meet customer's expectations.
We are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. As per the photo received we would like to confirm the order was sent with substitution. Due to our order volume fluctuation, we reserve the right to substitute with similar products of equal or greater value. The following rules for substitution will apply:
Flowers: In arrangements of assorted flowers, the colours shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future. We apologize for any inconvenience caused.
Thank you,
Bloomex
Customer Answer
Date: 09/10/2024

Complaint: ********

I am rejecting this response because:

Sincerely,

****** ******
Initial Complaint
Date:20/09/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I attempted to place an order for flowers for my ******* birthday, was prompted to create an account, and then proceeded to enter my information and billing information before entering the delivery details. When I attempted to enter the address I was unable to complete the order, I had then given up and closed out of the website. I had never confirmed a delivery address. I was then charged on my credit card for the order prior to entering delivery information. When I called they offered a store credit despite not confirming the order! I had to call back twice and still did not confirmation if the refund was approved.
Business Response
Date: 23/09/2024
We regret to hear that the services didnt meet customer's expectations.
To make things right, we have issued a refund in the amount of $***** to the original form of payment used for the purchase.
Transaction Adjusted By:
Trans. IdDateAmountTypeTransaction Response
****************** ********************* *** * ApprovedAuthorized
Please note that it may take a few business days for the refund to appear on your account.
Best regards,
Bloomex
Initial Complaint
Date:16/09/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered flowers to be delivered to my Mom for Mothers Day. I paid extra to have them actually delivered the Friday before (so two days before Mothers Day). I figured if they were busy on Mothers Day at least she would have them. They were not delivered on the Friday despite the tracking information saying they were out for delivery. I called the following day to get an update and was told by a sleepy sounding agent they would be prioritized and delivered that day, which was Saturday. They were not delivered and when I called on Sunday which was now Mothers Day, I was told the same thing. However they were not delivered even then. On Monday morning I called again first thing and I asked to cancel the order. I understood at this point that the flowers had been sitting in the back of a delivery truck for * days and I was certain they were not going to be in very good condition. I told him very clearly not to deliver these flowers. The agent I spoke with said he would cancel the order, the flowers would not be delivered, and I would get a refund. I was fine with that and appreciated that I was going to get my money back. * hours later I get a call from my mom to say the flowers had been delivered, despite me specifically asking for them not to be. They were wilted, dying and delivered in a box even though I paid extra for a vase. Ridiculous. I emailed back and forth with the company trying to get my money back and they eventually stopped responding and of course never refunded my money. I have ordered from this company several times and they have never delivered the flowers on the day I have selected and paid for but this was really bad. In my opinion this is completely unethical and I am disgusted with the way this situation was handled.
Business Response
Date: 16/09/2024
We regret to hear that the services didnt meet customer's expectations.
On *** of May, 2024 we sent an email about the delivery being delayed. We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. We would like to provide a delivery fee refund for the inconveniences caused to a customer. As stated in our policy presented on the website, we are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. Customer's order was with Purolator Couriers, tracking ************ and was delayed for four days in transit due to the holiday rush.
However, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
We apologize for any inconvenience caused.
Bloomex
Customer Answer
Date: 17/09/2024

Complaint: ********

I am rejecting this response because:
I feel this unsatisfactory. I was told by one of their employees I would get a refund. It is unacceptable to be told I would get a refund and then told oh wait- never mind. I understand they have their policies but this was an exceptional circumstance. Unless the policy is also to charge customers for services they cannot deliver, as not only were the flowers in the back of a truck for * days, delivered * days late, we never received the vase that was paid for. And then I was lied to about receiving a refund. So if I am forced to make an exception for this ridiculous service, Bloomex can make an exception on their policy too. What good is replacement order now? In terms of a credit, the only way I would consider shopping here again is if I get a refund on this order. So if that is not an option I definitely do not want a credit.

Sincerely,

***************************
Business Response
Date: 18/09/2024
We regret to hear that the services didnt meet customer's expectations.
After reviewing our records and the relevant documentation, it appears that cancellation was not an available option for a case our customer had.
We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. Bloomex is not responsible for delays happening with third party couriers in transit, however Bloomex would like to step towards the customer's satisfaction and keep an offer of a replacement order free of charge, or a gift basket of equal value, or issue a full price store credit that the customer can use at any time in the future.
We apologize for any inconvenience caused.
Bloomex
Customer Answer
Date: 18/09/2024

Complaint: ********

I am rejecting this response because:
This is not an acceptable offer. I paid Bloomex to deliver these flowers. Therefore Bloomex certainly should be responsible for the courier they hire. That is beyond the scope of the consumer to worry about and I know plenty of companies that do take full responsibility for this and will reimburse in an acceptable way. The issue of the vase I paid for and did not receive has not been addressed here either. The lack of decent customer service is ************.

Sincerely,

***************************
Initial Complaint
Date:17/07/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order over the phone to this company on July **** They did not deliver on the scheduled day,- July ****. I received a message from them that the address I had given was incorrect. I advised it was correct, they said they would try again the next day, thereby missing my mother's **** birthday. The next day they still had not delivered, they advised me that they went to the address and the recipient did not live there.I went on to their website and the address was correct, so I didnt understand why they said my mother didnt live there. I called again on Monday to find that the delivery is under investigation!!!! I have placed over ** calls to the company with no resolution or call back from mgt.I asked to speak to a manager on Saturday and I was told I a manager would call me on Monday, ( which has not happened yet and its Wednesday).Then I received an email on the morning of July **** ( provided as an attachment) that they were sorry they didnt deliver.
Business Response
Date: 19/07/2024
We regret to hear that the services didnt meet customer's expectations.
Our florist in ******, NS attempted the delivery of an order for ********************;at the originally requested address *******************************************************************************, florist had to return the package back as we were informed that ********************* is not to be found at the requested address. We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. However, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
We apologize for any inconvenience caused.
Bloomex
Customer Answer
Date: 23/07/2024

Complaint: ********

I am rejecting this response because:
The delivery was never attempted at ************************************************************************** stated in my letter BLOOMEX kept attempting delivery at another campus of the retirement home -*********** which is located at ***************. BLOOMEX customer service advised me that they tried to deliver to this address over and over , I called over ** times asking them to remove the name ***********, I did not give them this name, I called and gave only the address, ( please request the recording of me placing the order) either way they should be attempting to deliver to the address its self...instead every day they did the same thing...attempted delivery at *************** not ***. After * days of this I called a local florist in ********* (************************* -************) and spoke to *****, at this flower shop, she took my order over the phone and delivered the flowers to ********************* at ************************************ *** within the hour of the order being placed.You can also reach this person and I can provide my receipt of purchase.. You can also call this *********** location - I am sure they will remember flowers attempted to be delivered every day for a week to a *********************, and they can confirm that this delivery was attempted at their location which is *************** ...NOT THE ADDRESS I PROVIDED , which is ***************. Please advise if you require any further information, but I think calling the florist in ********* and the Administration at *********** ( and/or the Administration at ***************) will support the fact that BLOOMEX never attempted any delivery to ******************************************. You could also request the contact information of their delivery person, who for whatever reason kept returning to *********** and never once tried to deliver to the address its self, instead to an architectural name erroneously provided by BLOOMEX !
Sincerely,
*****************
Business Response
Date: 25/07/2024
We regret to hear that the services didnt meet customer's expectations.
To make things right, we have issued a refund in the amount of $***** CAD to the original form of payment used for the purchase.
Transaction Adjusted By:
Trans. IdDateAmountTypeTransaction Response
****************** ********************* CAD R ApprovedAuthorized
Please note that it may take a few business days for the refund to appear on your account.
Best regards,
Bloomex
Customer Answer
Date: 25/07/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************

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