Complaints

This profile includes complaints for Appliance Repair Team Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Appliance Repair Team Inc has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Appliance Repair Team Inc

  69 Connie Cres Concord, ON L4K 1L3

• 

  Appliance Repair Team Inc

  101 - 85 Enterprise Dr Unionville, ON L6G 0B5

• 

  Appliance Repair Team Inc

  44 Meteor Blvd Stoney Creek, ON L8E 4W7

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:23/02/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 15, 2023 I called *************** A Team Appliance Repair to request for a technician to service a malfunctioning refrigerator freezer. On February 16, an individual from the A Team Appliance Repair arrived at my residence to ********* perform the service on the refrigerator freezer. When he ********* completed his task, he provided my wife with a bill of $667.37. He claimed that we will not see results of repair until 4 hours after the ******* service. When payment was being collected he claimed that the company only accepts cash or debit in spite of the company website advertising acceptance of all major credit cards. We informed him that cash was not available due to the expectations that credit cards would be accepted. He was requested to wait for me as I was retrieving the cash. He ****** *************** * ********** * accused us of refusing to pay, in spite of being requested multiple times to wait. He chose to walk away from the residence leaving the bill, claiming the company will be in touch for payment. He left the residence at approximately 15:20. We checked the refrigerator’s functionality at 20:00 (4 hours after repair, as was promised) & the issues continued to persist. It was still malfunctioning with no evidence of repair. We checked again on February 17 at 09:00 & the freezer remained unfixed & malfunctioning, no “repair” or “service” was ever completed. On February 17, while at an appointment I received a call & a voicemail from the A Team Appliance Repair claiming an outstanding balance of $667.37 on my account & *********** me to be sent to collections. * ****** ****** ****** ********** *** ** *********** *** ********* ******** ********** ******* I informed the company that I will not be paying the bill & will ship them their unused parts as they never fixed the refrigeration issues as they had said they would. They continue to ******** me with collections when they never resolved our issues or provided any services.

• Initial Complaint

  Date:22/02/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** ***** ** ** ******* ***** I requested an estimate on my washer repair and was quoted $80 for service call. The technician barely looked at machine and then advised I would need to pay $280 flat rate for labour in advance plus parts. I paid $280 plus taxes and then was advised it would be $380 plus taxes for parts. **** ** * ******* **** *** *** ******* *** ****** *** **** ********** ** *** ****** ***** *** ******* ** ****** *** ***** *** ***** **** ** ********* 

• Initial Complaint

  Date:17/02/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We engaged this company to repair our stove on October 15, 2022. A technician came to our home and we were told on the call it would be an $80 visit and if we choose to use them, the $80 will be waived...I was fine with that arrangement.
  The technician arrived, typed the error code into ****** on his phone and showed me the error. He then searched for the part while he was at my home and said "we'll need to order this as it does not appear to be in stock. It should take 4-6 weeks to source and install."
  At week four, I called them to see what is the status and they said they were having trouble sourcing the two parts: new motherboard and new harness/connecting wires and that they would keep me apprised of any changes. That week, I sourced the cables on ****** and started looking for the motherboard. At week eight, I called them again asking for a status update...and they could not locate a replacement MB. By December 15, 12 weeks to the date, our stove officially died and my wife and I decided to buy a new one. We called the company to cancel our contract and refund us the $577 they collected from us minus the $80 house call. ***** ** *** **** ** **** ** **** ** ****** * **** ******** ******* ****** *** **** ******** *** ****** **** **** **** ** ******* **** * **** ********** I was told that they would only be refunding me 50% as i need to pay for labour costs. I asked them them to explain what labour was involved and they referred me to the call they had with me in October trying to convince me that I agreed to that fee. I have argued with them multiple times and the CS reps & with the accounting folks *** **** *** ******my refund cheque has been in the mail for two weeks. *** **** *** ******* ** ** ***** **** *** *********** I need so help to get my money back..***** ******* ** * ********** *********

• Initial Complaint

  Date:16/02/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** **** * ** ******* ** *** ** *** ***** **** ******* ** ***** *** ******* ********* *** ******** *******
  
  On February 15, 2023 I hired the Appliance Repair Team to send a technician to inspect and possibly repair my washing machine. They advise me over the phone that I would be charged $80 to send their technician, which could be applied towards my repair if I choose to move forward but if not then the service call would be $80 plus tax. I agreed but after the technician arrived and diagnosed the machine, he quoted me $290 labour plus $500+ for the part. I declined to have it repaired but was still charged $290 plus tax for labour. I asked for clarification why it jumped from $80 to $290 even though I did not agree to repair, the technician stated that the $80 service call does not include diagnostic report and the $290 is the labour cost to provide me with a diagnostic report. I regretfully did not look at reviews on the company *** ******** ******* ****** ** **** ******* ** ********* ** ***** ***** ** *** ********** ******* * ******* **** *** * ********** *****  * ***** ** *** ***** *** *** ********** ********** *** ** ******* *** ****** *********** ** **** ******** * ** ****** **** *** *** ******* *********** **** ****** *** *** **** ***** **** * **** ** * ***** *** ******* ******** Had they informed me that actual labour cost is $290 just to get a diagnostic report, I would not have hired them. Thank you for your time and I look forward to hearing back from you.
  
  ***********************************

• Initial Complaint

  Date:15/02/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** ****** *** ********** *********
  Our freezer at our rental property broke while we were away on vacation and our tenant called us to let us know. We ******* a repair service *********************************************************************************************************************************************************************************** and asked if they could service it. They let us know that it would be an $80 service call and we agreed. Upon arrival my boyfriend received a phone call from the technician and was told that he could repair it and that he had the part needed in his car. He told us that the labour to install the part and the part itself would cost $290 + tax. We agreed to this and let the tenant know. The technician left after being at the house for 25 minutes and our tenant signed the invoice and sent us a picture. ** ****** ** ** *** ******* we were charged $290 but there was no charge on the invoice for a part. When we asked the tenant, he said that the freezer was still not working and that the technician had not left the house to retrieve any part from the car, he has simply unplugged the freezer to defrost it.
  
  We then called the business to discuss tis because we were confused about what we were being charged for since the work that we agreed to had not been done, yet we will still charged. We were met with resistance and arguments. They also ********** to take us to collections if we didn't pay. ***** ******* ** ******* **** *** *** *** **** ********** ************************************************************************************************************************* ***** **** ******** **** ********* ******* ************ ***** ******** ***** ************ ******** ************* ********** **** *** ***** ********* *** **** ***** ******** ***** ****** *** ****** ****** ********* ** ****** *** ********** **** **** ****** ***** *** **** **** **** ***** ********* *** ***** *** **** ***** **** **** ******* *** ** *******

• Initial Complaint

  Date:09/02/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contacted the Appliance Repair Team and had them come to our house to repair our oven. After accessing the situation the technician said that we needed new parts that totaled $1500 and we had to pay for the parts and labour for installation up front. We were told we had to pay $1,800 up front if we wanted to get the issue resolved. We paid the total amount and when the technician returned several weeks later he could not fix the problem and in fact made the issue worse as we are now not able to open our oven as it is permanently locked. I contacted customer service and they agreed to refund $1,520 which is the cost of the parts. I was told the check would arrive within 15 business days. I waited 20 business days and contacted them to find out when I should expect the agreed upon refund to arrive and I was told the person with the answers wasn't available and they would call me the next business day. I waited three business days and called again. I was told the person wasn't working and they would call me the next business day, which they did. A person named ****** told me that the check hasn't been sent an the terms of the refund had changed and they are now only going to refund approximately $1,200 because they had to recuperate the restocking and tax on the items that were purchased on their suggestion. I asked several times to speak with the person that made that decision or anyone else and was told that was not possible and the person promptly ended the phone call.
  
  I don't really have any bargaining power here as they needed all the money upfront, so I can't withhold anything and I'm just at their mercy to grant a refund.
  
  I would like to seek to get the original agreed upon refund and I'm wondering how I can go about doing that.

• Initial Complaint

  Date:09/02/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired the merchant to send a tech to look at my microwave which was not turning on. After the tech took a look, he advised it was a problem with the door lock and switch assembly and this part needed to be replaced. I asked if he was sure and he said yes it’s a simple fix once he replaces the part. He convinced me to proceed and I was required to pay $414.31 - new part was $248.62 and labour was $275. The remainder balance of $177.38 was to be paid once he came back to install the part. After a month the tech returned to install the new part but the microwave still wasn’t working after installation. He investigated some more and send the problem is actually with the power board not the door lock like the thought. I asked if I replace this part will it fix the problem. He advised me not to as once the power board has problems it’s better to get a new microwave. He said to call back the merchant and they will provide a refund for the part & labour as he was wrong about the problem. When I called the merchant I was advised they cannot provide any refund and that they were generously waiving the remainder $177.38 balance. I said there is nothing generous about waiving a balance to a problem that has not been fixed. I asked to speak with a manager and they said someone would call me back. After 3 weeks I got a call back this morning and the manager advised the tech gave the wrong info and they will not provide a refund on the part the tech installed even though it was a mistake and it did not fix the problem. They refused to assist to resolve the issue and told me if I wanted my microwave fixed to order the power board. I spent over $400 for a repair of a microwave that is still sitting on my floor not fixed and the merchant will not help. * **** ** ***** **** ** *** **** ** * ****** ***** ** ** ***** *** **** ** ***** ******** *** *** ** ******* * *******

• Initial Complaint

  Date:07/02/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called for a refridgerator repair as our fridge stopped working Was told the fee was $80 but would be waived if we agreed to the repairs. I also asked if I could pay on a credit card (for a record of my payment and insurance) I was told I could Upon arrival we were given a bill to sign for $285 to look at the fridge and the $80 was waived so it cost us $285 instead of $80. We were told 3 parts were needed, 2 are in stock and 1 needs to be ordered from *********. We were told we had to pay the $285 plus 50% of the cost of the parts which came to 554.66 (787.27 total)he refused to take my credit card. He told us to send an etransfer We paid him 554.66 cash We were told the part would be in on Friday and someone would call to make an appointment for Saturday. Nobody called Friday so after work I called and got "Unfortunately we are still waiting on 1 more part" I explained that they were only waiting for 1 part because the other 2 were in stock at the time. She then said "Unfortunately the parts department is closed" . Customer service should be able to tell me what has happened and not repeatedly say "Unfortunately" She said she would have the parts department call me on Monday and today is Tuesday with no call or email. I called and got the same speal "Unfortunately the parts department is closed. I then asked her what that has to do with customer service giving me an answer about when they expect it to be available and why do I need to speak with the parts department, if that were the case I would have ordered my own parts ** **** **** **** ** * **** This guy showed up with a car and no supply of parts, we keep getting excuses, I don't see that part on ********* websiteThe invoice says he serviced the main board, cooling system, airflow system and defrost system but he only did a 5 minute diagnosis. I asked for a refund and now I have to wait for the credit department to call me. * **** ******** ******* ** **** **** ** ***** *** * *******

• Initial Complaint

  Date:02/02/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called what was supposed to be a Burlington appliance repair company. They were to come on Dec. 31 to look at my broken washer. They called early Dec. 31 to change the arrival time. I said no thanks. Please cancel. I asked where they were calling from. The phone number was not local. They said Markham. I said let’s cancel completely. The customer service rep said I would be charged for a same-day cancellation. I told her I made no such agreement. She ********** Collection and legal action. * **** ***** ******* **** **** ******* *** ***** ******** ******* ** ***** ***** ************* They have sent me an invoice for a visit that never took place. The invoice is for $90.40. I do not want to hear from them again. *** ** **** ********* ******** ** ***** ****** ** **** ***

• Initial Complaint

  Date:23/01/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jan 22 ***************** ** *****
  We agreed to have a service professional come to quote work on a dishwasher repair. The quote on the phone was $80 to assess the problem with the dishwasher and if we agreed to the service required the $80 would be credited to the bill and if we didn’t agree to service we would only be obligated to pay the initial $80.00
  The service person spent 10 mins assessing the dishwasher **** code. He said he could likely fix it and the labour would be $280. He mentioned there may be a slight chance we need a new part but since the dishwasher was 8 months old this wasn’t likely and if we did need it, the part was $200.
  We agreed to $280 to service the dishwasher. Thinking our max charge would be $480 for a fixed dishwasher - worst case. He then said he made a mistake and the part would be $440. This would make the total repair $720 plus tax. This is a substantial difference. We said based on this estimate we will not go forward. He then said we still owe $280 for labour we didn’t use.
  ** **** ******* *** ** **** **** ** **** ***** ******* **** ******** ** * ****** ***** *******  Upon calling the company they were not helpful in rectifying the situation for us. They ********** to send our file to collections
  We are happy to pay the agreed upon $80 but not $280 *** * ******** *** ***** ******** ** ****** * ***** ** *************** **** * ******* **** ***** Thank you for your help.