Reviews

Review Details

• Review fromSUNNY SINGH D

  Date: 10/01/2024

  1 star
  Miss Selling & Wrong Promises
  Sales executive *** **** ****** *** **** *** ** *** ***** promise of getting better energy saving equipment and make you realize you paying less money every months on the utilities. However on the other side after you subscribe to their services, you will have to pay 50-60% more than what you are paying today,
  Rebates, buyout are still pending in my case, some cashback and ****** rewards were offered but none of them got fulfilled.
  Equipment cost and installation charges are much higher than other service providers at least they are charging 50% more than what others are charging. Totally disappointed and unhappy for the miss-selling and false promises

• Review fromSatin S

  Date: 10/01/2024

  1 star
  **** ** * ***** They came and installed a heat pump, tankless water heater and reverse osmosis unit for $25k. They fouled saying the interest rate is 0% which is just for one year and next year the interest rate goes from 0% to 13.99%.
  So my installment would go from $96 to $296

• Review fromBeverly P

  Date: 04/01/2024

  1 star
  I was sold a package of upgrades and I’m being charged almost 200 a month for the next 20 years.
  This included hassle free maintenance and services, rebates, and a buyout from my reliance contract.
  I received no salt for my softener as promised, no filters and yearly maintenance checks. I’m now told that I will not be getting this type of service without paying for it.
  It took a year of reliance calling me daily for payment of the buyout and it went on my credit score. I spent hours and hours on the phone ******** to get this resolved.
  I’m currently on hold waiting to find out why my $2000 rebate has not been issued after being told several times that it will be deposited into my account. Was told again today that my money will be deposited in my account by a new date. The same excuse that they are having trouble in their accounting department.
  Unbelievable! Extremely frustrated and regret signing on.

• Review fromLisa L

  Date: 03/01/2024

  1 star
  They came to our home , very charming. That's the last time we actually spoke to anyone associated with the company. They will not pay us the $1400 rebate they owe us. Also was told we would be repaid for the home inspection. We cannot get in touch with anyone other than an answering service. AS WELL, we have paid our contract in full within a few months. All 20000.00 is paid. We did the right thing. Why can't they?
  *** ****** *** ** ************ **** ** get all the equipment taken out and get our $20000 back.

• Review fromMaura C

  Date: 27/12/2023

  1 star
  Was approached by a representative in April/May of 2022 to sign up for the program. Was promised several different items and services which never happened. In addition my property was damaged to the point that I took pictures and made a formal complaints through email and phone conversations several times - no response. It got to the point - because of improper installation- we had to have an emergency gas call - not once, but three times. At one point we had to vacate our home because it was deemed “unsafe.” After paying out of pocket to have the problem rectified- I was promised other concerns and my rebate would be taken care of - they weren’t. I have struggled over the last 18 months to have this equipment removed from my home - again nothing. When this contract was signed I was not mentally competent to understand or effectually sign any contract - let alone one that was not effectively explained or honored in any way. My last call was on December 24th/2023. I was promised resolution come the 27th - again nothing. I have now been put in a position where I have put a stop payment on the monthly pre authorization and am seeking to have the equipment removed by another company. I have diligently paid my monthly amount regardless of the lack of services and the lies I have been told. As well, I was informed on the 24th that I currently owe 2,000 dollars above what the initial signing amount was - this is a sham and you are taking advantage of people. This equipment needs to be removed from my residence and the contract voided. I have sought legal counsel *** **** *** ******* *** **** ****** *** **** ** ****** ****** * *** ** *** ***** ** *******. This needs to be resolved immediately- as this is a clear case of misrepresentation and taking advantage of someone who was incapable of the understanding of the ramifications of the contract - this was signed under duress and no component of the contract has been honored.

• Review fromSubhadra S

  Date: 18/12/2023

  1 star
  **** * **** **** *** ***** ********** * The sales man said lower price now after they rushing to install everything they send me bill saying that I have to pay $330 a month . ** ***** * ****** *** ********** ** *** **** it’s unbelievable.

• Review fromLoida M

  Date: 06/12/2023

  1 star
  They are never true to their words. The sales person will tell you all the good benefits of the product and the incentive you will get. In my experience, I never get anything he said in the contract like buying out my rental water tank. Also it is five months now the rebate he promised never came. It is very hard to follow up over the phone. I am still paying the rental of the water tank and never get the refund from them

• Review fromSabra C

  Date: 05/12/2023

  1 star
  I regretted 2hours after he left and have tried for the past 6 hour to talk to someone to cancel and to get an email confirming it . I just keep getting the same 2 people answering the phone and they put me on hold , it’s such a scam , how do I get out of this !

• Review fromCatharine R

  Date: 05/12/2023

  1 star
  Very disappointed with Provincial Smart Homes was promised a rebate I never received. Heat pump set up doesn’t keep home warm. Installed in February 2023 and they don’t answer phones to service either has been out of service and they don’t return calls. I’ve given them enough time to respond and still no response. **** ********* ** ******* ** **** ** ********

• Review fromKelly L

  Date: 03/12/2023

  1 star
  ******* With this company there is no chance of having a 10 day cooling off period, the installation started within a few hours after they were here. The first set of paperwork I received *** ** ********* ****** ** I did not sign it. Also they **** about how much income we make a month to get the loan which I did not know about. ** **** ******* **** * ***** ** * *** ****** *** ****. We would never have been guaranteed a loan from a bank. I thought this was through the government for the rebates and the 10 year interest free loan. Hope we get the rebate *** **** **** * **** **** **** ********** ** **** **** ******* ******** *** Also never received actual documents till after signing, then you find out what they actually charged you for and all the documents that you just signed your life away too. The documents you sign are not the same, they place your signature in the true documents. I find out for a 1100 sq foot home they charged 5000 for attic insulation, 500 for labour, 4500 for attic sealing ( what some weather stripping, must have be made of gold) but didn’t need because that was already done and 500 for labour for the sealing. When they were here the first time telling me about the program because we had already last year had the water softener put in from some else that he put it in so we could get the rebate for that as well. So now I know why it cost $10500 to blow in attic insulation and sealing. Now I have to pay twice for my water softener! ******* * **** *** * **** ** ******* **** **** **** ** **** ** ********** *** * **** ** **** ***** ** ** **** **** ****** *** ******* ***** ** ***** * ****** ***** ***. Don’t believe anything they say, they will tell you everything you want to here until everything is installed and the contracts are signed. ** ***** ** ***