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Business Profile

Department Stores

Walmart Canada

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Department Stores.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 25% of complaints as a representative sample.

Complaints

This profile includes complaints for Walmart Canada's headquarters and its corporate-owned locations. To view all corporate locations, see

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Walmart Canada has 204 locations, listed below.

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    Customer Complaints Summary

    • 1,301 total complaints in the last 3 years.
    • 504 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/03/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      * ******** **** ** *** **** ******** ** * ******** *** **** ******** **** ** *** **** ******** ** * ******** *** ***I placed an order with Walmart canada online for 3 items. One was **** - Matte Eye Liner - *** ******** **** and i had ordered 2 of the **** ***** ****** ** ******** ***** Liquid Liner ******* **** . ** ***** ****** * *************. I was sent 2 **** ***** ****** ** ******** ***** liquid liner colour Espresso instead of the navy. I called customer service and was told i needed to send them back and than i would have to reorder the 2 items. Well my issue is this. To reorder these items i would have to again be charged shipping of their 5.95 price and because im reordering 2 of my 3 items its below the 25 dollars i would be charged a handling fee of 5 dollars as well . I let the manager know that i was speaking to how ***** and unfair this was to have me be out more money because of their error and he said that was their policy. * ** ****** ***** ***** **** *** **** ******* ** ******* ****** *** **** ***** I started the return for these two items and the email i got explaining what i would be refunded for they are only going to refund me half of the cost i initially paid for shipping . The manager bascially told me i would have to order something else to bring my total up to 25 dollars so i didnt have to pay for the handling fee. *** ******* ** ***** ******* ******** ******** ******* **** ******** 

      Business Response

      Date: 08/03/2024

      Customer has been contacted.

      Customer Answer

      Date: 18/03/2024



      Complaint: ********



      I had accepted their email to me stating they would refund me the cost of shipping and the handling charge if i reoredered my items. I did reorder them and i emailed them . They said once the item is in the shipping status, they would issue me a refund for shipping 5.97 and 5.00 for handling. I have not heard back from them since last week and i have gotten my new items already. If they would fulfill what they promised, ,than we can consider this closed but until than they are not responding to my emails. 

      Sincerely,



      ****** ****

    • Initial Complaint

      Date:06/03/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After not receiving several items in my grocery delivery order, I contacted support. They said they would investigate. Their “investigation” consisted of looking at my account at my returns and suspending my acct, sending a brief email citing “return violations”. There is nothing in the Terms of Use that l have violated. Any returns on my account are legitimate and for errors on Walmart’s part and the returns were made through the proper channels with their return process. Many of the returns were started by Walmart themselves, not by me, because they found the bags still sitting in their store and never delivered. No attempt was ever made to look into where my missing groceries ended up (I actually received a bag of someone else’s groceries which they wouldn’t take back, told me to keep). I called support again, explaining it all, they ****** ******** *** ******* ** ***** *** **** they couldn’t refund me because my account was suspended. * **** **** ******* **** ******* *** ***** *** *** * **** ******* ** ******** **** ** ********* ***** ****** ******** ** ********* ** ******** *** **** *** ******** ******* *** ************* *** ********* *** ******* ***** ** ********* * *** *** ***** *** ************** *** *** *** ******* * ********* *********** ** * ******** ******* **** *** *** *** **** ********** ******** *** ****** ******* ** ****

      Details:
      Order #*************
      Order Date: February 27, 2024
      Return number: *** **********

      My Walmart account, which they closed, was under my email ******@****.com

      After they cancelled my return, I talked to them on March 3, 2024 at 3:18 p.m., they said they would investigate the issue. At 4:03 p.m. I received an email that my account was suspended, citing the return violations. ** ******* ******* **** **** **** ** ** ************** **** ******* **** ****** ** *** *** ***** ****** **** ***** *** **** ** * ****** *********** 
      I would like them to open my account again and put it back to good standing and issue my refund.

      Business Response

      Date: 11/03/2024

      information sent to the customer.

      Customer Answer

      Date: 11/03/2024



      Complaint: ********



      I am rejecting this response because:

      A rather vague answer. Where was it sent? I have received nothing. No refund and no information. ** *** ***** **** *** *** ******* ********* *** **** ** *** ** * ****** ******** ***** **** *** ** ******* ** *** **** ******** ** ********* * *****  **** * ***** ***** **** ** ***** *** ******* ****** **** **** *** ***** **** ***** *** ******* **** ** **** *** **** ******** **** **** * **** ****** *** **** **** ******* ** * ******* ****** *** ******* **** ****** ** **** ********* **** ***** * ****** ** ****



      Sincerely,



      ***** *******

      Business Response

      Date: 27/05/2024

      customer has been informed.

      Customer Answer

      Date: 28/05/2024



      Complaint: ********



      I am rejecting this response because:

      I haven’t been informed of anything. Walmart just closed my account for too many returns, when they are the ones who told me to claim the returns (for groceries not received). I fact, many of the returns they automatically made themselves for items they found still sitting in their store and never delivered  * ***** ********** *** **** *** *** **** **** ****  ** ** ***** **** ** **** ** **** ********** ***** ** *** *** ***** ****** ********** **** *** **** ******* ** ****




      Sincerely,



      ***** *******

    • Initial Complaint

      Date:29/02/2024

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 15, 2024, I was viewing the newly released online seasonal flyer from Walmart Canada which spans for the period of February 15 to March 13, 2024.

      I saw a wood gazebo at a bargain price of $1298 with free delivery **** ******** ** 
      Immediately, I tried to purchase the product, however at checkout, the image that appeared for the price of $1298 was not that of the wooden gazebo I was trying to purchase, but rather that of another gazebo of a much lesser quality and less features ********* **. Also, note the disclaimer: “In the event of a disagreement between the flyer and this popup, the flyer shall take precedence ** ******** **

      On February 15, 2024 I reached out to Walmart ********* **. I spoke to a service representative and explained the situation in detail and sent print screens via email to further clarify the issue ********* **. The agent apologized and said the case would be escalated and I would get a response within 2-3 business days.

      On February 19, 2024, I received a follow-up e-mail from Walmart saying it’s a little longer than expected to resolve the issue, but their team is working hard to bring a solution as soon as possible.” On February 21, 2024 I get the same email - still no resolution ********* **.

      Sensing something wasn’t right, I went back to the online flyer, and the gazebo I had been trying to purchase was now $400 more at $1698 ********* **. I called back the very same day and several times after ********* * * ** expressing my discontent ** **** ******* ** ** * ******* **** *** ****** trying to resolve this issue. The response I received was basically, “too bad, that’s the new price now, and the gazebo is out of stock anyway, but we’ll continue to escalate…”.

      ***** ******* ******** ** *********** ******** *** ***** ** ** ********** ***** ***** **** ********* ** *** **** ** ****** 
      I would like Walmart to honour their advertising and sell me the wooden gazebo for $1298 including free shipping as advertised. Merci

      Business Response

      Date: 13/03/2024

      This has been acknowledged and customer has been contacted. 

      Customer Answer

      Date: 24/04/2024

       I recently filed a complaint #******** ********* ******* ***** *** ****** ********* ** *******. After filing the complaint, the company did eventually reach out to me to resolve the issue. Originally, they promised to honour the original price as advertised on their flyer, however, the only way to make the purchase was online, and ************* their system would automatically reject my order. They ‘tried’ to resolve the issue, which they claimed was a technical one. And multiple times, their technicians called me back inviting me to process payment (again), only for the orders to have been automatically cancelled (a total of fourteen times with different payment methods, credit cart and interact). On one occasion, this resulted in the withholding of for authorization payment on my credit card adding $6000 worth of hold, only for my order to be cancelled yet again, while also withholding funds on my card for weeks before releasing the hold due to cancelled order. Not that 14 times, the order was automatically cancelled by Walmart. ****** *** **** ** ***** **** ********* * *** *** **** ** *** **** ****** ** **** ***** ********** The last time they contacted me and said the issue was finally resolved, the gazebo I had been trying to purchase was ********* out of stock. During this ******* *********** two months back and forth, Walmart failed to honour their commitment to honour the price, and BB cancelled my complaint because the required amount of time had lapsed, and when they saw the complaint had been cancelled, they just ********* dropped off all communications and have been ghosting me since. *** ******* ******* **** ** ******* *************** *********** ****** ** **** ********* **** ***** ******** **** ** **** ** ********* ** ******** *** ****** ** *** ******* ***** **** **** ************ *** ************ ********* *** ****** **** ****** **** ********* ********* ** ******* ******* ** ****** ********* ** ***** ******** ******** ******* * ****** ***** ** ** ****** ********** *** ********* *** ******** ********** *** *** **** ** ******** ****** *********** ******* ********* *********** ********** ****** ****** ** ***** ***** ****

    • Initial Complaint

      Date:28/02/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ************* (Order Number)
      I ordered a bean bag chair ** * ********* **** *** ** ******** on December 6th 2023. Walmart sent an email saying it would be delivered on December 18th. It did not arrive. I called ****** **** on December 20th and the CSR at ****** **** openly stated this is NOT Walmart's fault, it's as a result of something we (**) did wrong. Hard to get upset over honesty.
      The Bag arrived on December 28 and was filled. My eleven-year-old grandson was larger than the bean bag. The picture (********) clearly shows a female much larger than my grandson and she is totally covered/consumed in the chair. I started calling on December 29th and I have made well over 100 calls. I get nowhere. Yesterday a female CSR called me and told me I have no recourse because I didn’t reach out within the proper time frame nor did I use the online request. I advised her I ** * ****** *** **** ** ************* ** *** ** *** **** ****** *** did try and could not make it work. ** *** ****** ********* ** ********** *** ***** ** *** ***** ****** ******** I called WALMART executive office and the lady (receptionist) was very kind telling me she would forward a request to Executive office then asking for an urgent response. I received a call from 'escalations' telling me exactly the same as before. I have received an email from the company who supplied the bean bag telling me to send the item back to them at my expense and it has to be trackable ergo that will cost. **** ** *** ********** **** * **** ** *** *** ******* ****** ****** I have called over 100 times; I have sent a registered mail to the CEO and I have tried to reason with 7 CSR's *** ****** ** **** ******* They seem to be reading from a script. The words they say are almost always identical.

      Business Response

      Date: 04/03/2024

      Resolved.

      Customer Answer

      Date: 04/03/2024



      Complaint: ********



      I am rejecting this response because:

      I requested that I receie a personal contact from executive office or CEO, there was none.

      I requested at least 6 bags of bean bag bead fill as I did not have the ability to remove it. It was mostly sent back with the return.

      * **** *** ******** ********





      Sincerely,



      ***** ****** ******

    • Initial Complaint

      Date:26/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased **** *** ** **** Walmart Oakville Ont on march 30,2020 for price of $348.00 plus extended warranty for 3 yrs for $50.00. Tv stopped working beginning of jan 2024. Was told extended warranty kicks in when manufactured warranty ends. They claim warranty is finished hav been calling corporate office numerous times for past 8 weeks and no one has returned my call. Escalation team has called me 4 times and claims president of Walmart is dealing with it. To this day I am still waiting. Poor customer service, lack of communication wth Walmart Canada and protection plan. ********* ** ******* ********* *** ***** **** **** ** *** *** ***** ******** *******

    • Initial Complaint

      Date:26/02/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought headphones on sale when we opened it it was used and didn’t work I bought them back to Walmart and they told me it was final sale that’s fine but when they don’t work I should be able to exchange them they told me they could not do anything for me and furthermore you can go complain to the customer service this was the manager telling me this unbelievable

      Business Response

      Date: 29/02/2024

      Customer has been contacted

    • Initial Complaint

      Date:26/02/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had a card with Walmart **********. Payed card off, over payed the account, closed the account to come find out they never closed it properly and then sent me a miscellaneous charge a month later.

      Business Response

      Date: 28/02/2024

      Customer has been contacted.

    • Initial Complaint

      Date:25/02/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order for groceries, water, ******* etc. yesterday for $165.00 to be delivered - orders over $35.00 have free delivery.
      They confirmed an order of $89.00 to be picked up at their Burlington store. Items - some were similar to what I ordered others were missing.
      *** THEY CHARGED MY BANK ACCOUNT FOR $159.00 ***
      Send them 2 emails requesting info on what happened- no answer
      Called their complaint number - spoke to someone India - could hardly understand him - was not able to help - but did send order confirmation for $89.00

      Business Response

      Date: 28/02/2024

      Information requested.

    • Initial Complaint

      Date:22/02/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      bought from walmart online got to my house by *** it was smashed i could tell before i opened it its been a week keep getting the run around to get my refund its collecting interest on ** ********** i just want my money back

      Business Response

      Date: 23/02/2024

      This is acknowledged. Customer has been contacted. 

    • Initial Complaint

      Date:22/02/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a Walmart Grocery order where 4 items were missing, and one item had a rusty nail inside the food product. **** **** ******* *** ***** ** * ********** ***** *** ***** *** ***** I have gone online to the chat, and I have called the help line but the only thing they will do is "take my feedback" and refund me 3.00. They refused to escalate the issue stating there were no supervisors or managers. I have pictures of the nail inside of the food before it was removed.

      Business Response

      Date: 18/03/2024

      Customer has been contacted

      Customer Answer

      Date: 18/03/2024



      Complaint: ********



      I am rejecting this response because:

      I am not satisfied with a 3.00 refund when finding a rusty nail in the food ** ***** *****

      Sincerely,



      ****** ******

    Walmart Canada is NOT a BBB Accredited Business.

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