We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Department Stores

Walmart Canada

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Department Stores.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 25% of complaints as a representative sample.

Complaints

This profile includes complaints for Walmart Canada's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Walmart Canada has 204 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1,301 total complaints in the last 3 years.
    • 504 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:20/02/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi There,

      I am contacting you today about the order below. I am extremely frustrated about the lack of care and attention I have received as a customer. Every phone call takes a LOT of time, repeating information, very loud hold music, ******** agents that I cannot hear or understand and just generally hopelessness. ** ***** ** ** **** **** **** ********** ***** ******* ** * ******* **** ***** ******* ** ********* ****** ** *** **** ********** ** **** ********* *** *** ****** ***** **** **** *** 
      Here is what has happened:

      - First call: I called in and told the agent my story (bought freezer, freezer died despite being only a few month old, want a refund and for walmart to properly recycle it). Agent said they would need to call me back as nobody with authority was available. They filed a ticked and said they'd call back within 48 hrs

      - Second call: After 48 hours I called, they had not reached a conclusion.

      - Third call: Someone called me and told me they had decided to refund me and pick it up. They said someone would call me back to coordinate.

      - Fourth call: Someone called me and left a message to call back.

      - Fifth call: I called today and the agent had no notes on previous calls and he didn't know what to do. VERY FRUSTRATING.

      I should add, that in addition to all these calls there are many emails back and fourth to the same effect... the run around.

      What I would like is for Walmart to come pick up the freezer at the address below and refund my account (I have a new credit card, one of file is no longer functional), please send me a link so that I can update my card OR issue me a store credit - either are fine.

      Address to pick up / phone number to coordinate.

      Phone: *** *** **** Address: *** **** * **** ** ***** ********* ** *** ***

    • Initial Complaint

      Date:13/02/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The cell phone battery is *** ****, too hot when charge, it takes 12 hrs to charge and drain power very quickly.

      Please fix the battery, I called Walmart they did not do anything, ******** Canada to cell is us cell phone, USA told ******** Canada should fix it, but noone fix it.

      Business Response

      Date: 21/02/2024

      Customer has been contacted.

      Customer Answer

      Date: 21/02/2024



      Complaint: ********



      I am rejecting this response because:  there is no solution offered. They have to fix my cell phone battery please.



      Sincerely,



      *** ***

    • Initial Complaint

      Date:11/02/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought the ******* **** Air Fryer from Walmart during Black Friday. After 5 wks. of use, the air fryer is no longer working. The dial selector is not able to select the desired cooking mode. I called Walmart online shopping and they said that I am beyond the 30 days refund policy and thus can't issue a refund or replace the product. They also suggested that I contact the manufacturer (*******). I have tried to contact ******* over the past 6 wks. and have recently found out that ******* has been sold to *** ****** *********. *** ****** ********* are not honoring any warranties and providing any support for my product.

      As this is an exceptional circumstance, I would like Walmart to issue a full refund for my defective product.

      Thanks
      *****

      Business Response

      Date: 14/02/2024

      Good morning,

      We have looked after the customer.

      Thanks,

      Walmart Canada

      Customer Answer

      Date: 14/02/2024



      Complaint: ********



      I am rejecting this response because:  I don't understand Walmart's message.  They say "We have looked after the customer".  I would like them to elaborate on how they have done this (e.g. has a refund been issued, are they going to provide a replacement product, etc.)



      Sincerely,



      ***** *****

    • Initial Complaint

      Date:06/02/2024

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      --> On December 27, 2023, I placed an online grocery order (# *************) in the amount of $111.86 for pick up the following day. A Walmart gift card was used for the purchase.

      --> On December 28, 2023, the online grocery order was cancelled by Walmart Canada, but the $111.86 refund was not processed. Grocery order was not picked up because it was cancelled.

      --> Since then and for at least 30 days, I fought with Walmart Canada through repeated live chat sessions, emails and phone calls. Unfortunately, every rep (and even supervisors) refused to process the refund citing to some account issue.

      --> Walmart Canada is unethically holding on to my money and I have no products in my possession ever.

      --> All I want is MY money back on my Walmart gift card. Please issue me a NEW Walmart e-Gift Card for the refund.

      --> It has been a terrible experience thus far trying to get MY money back.

      Business Response

      Date: 07/02/2024

      Customer was contacted and we now consider this case closed.

      Customer Answer

      Date: 07/02/2024



      Complaint: ********



      I am rejecting this response because:

      - after I initiated the BBB complaint, the business (i.e. Walmart Canada) did NOT contact me with a resolution

      - also, I did not receive the $111.86 refund back on a Walmart Canada gift card

      - Walmart Canada is holding on to my $111.86 money



      Sincerely,
      **** ***

    • Initial Complaint

      Date:30/01/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Sunday, January 21, I ordered this product from walmart.ca which is "Sold by ** ********" and "Fulfilled by Walmart" for $149.90 which came to $169.39 total including taxes:
      Open Box ********************** * * **** **** **** *** ** Unlocked
      SKU: ******************************** ****************

      I ordered this product only because the return policy said that I can return it by mail if I have a problem with the product. Here is what the return policy said:

      "Return policy for ** ********
      If you buy something online but it's not everything you dreamed it to be, no worries! We're here for you.

      You can return this item within 30 days from the day you receive your online order*.

      There are two easy ways to return this item:
      Return this item to a Walmart store
      Return this item by mail"

      When I received the product, it was defective, and slow, and freezing often. I called Walmart to request return by mail authorization and they contradicted their own advertised policy, by insisting that this item can only be returned in person to the store. I explained that I am so far from the nearest Walmart store, that it would cost me more to return it to the store, than I would get for a refund. **** ****** **** *** after 6 phone calls and speaking to 10 agents, they just kept repeating that this item is not returnable by mail. * **** **** **** **** **** ******* ********** * ******** ****** ****** ***** **** *** ******** ** ******* **** *** *** ***** I just want my money back.

      Business Response

      Date: 05/02/2024

      Customer has been contacted.

      Customer Answer

      Date: 05/02/2024



      Complaint: ********



      I am rejecting this response because: Walmart has repeated the same "return it to the store" resolution repeated by the call centre reps ** ***** over and over again.  **** ** ***** *********** ******* the advertised return policy for this product on walmart.ca (******** ** screen-captured from the walmart.ca website) clearly promises that customers can return the defective product by mail.  Returning it to the nearest store in Sudbury is a 320 km round trip from my residence ** ****** ***** ******* which will cost more than the tablet/phone is worth.  I would not have bought this tablet/phone if returning by mail wasn't promised as an option under the product's return policy advertised on Walmart.ca.



      Sincerely,



      ******* ****

    • Initial Complaint

      Date:25/01/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an **** **** online from Walmart (Order **************) and asked it be delivered to the closest store for me to pickup. Ordered on Dec 30, 2023 and pickup at store scheduled for Jan 4, 2024. According to tracking it was delivered to the store on Jan 2 at 8:52 AM. Jan 4 came and went with no pickup email.
      Jan 5 - escalated through chat line
      Jan 6 - got a call from the Walmart Escalation team that they were working on it
      - apparently the store was not answering the phone; wait 24-48 hrs
      Jan 11 - escalated thru chat again; told was escalated wait 24-48 hours
      Jan 14 - escalated thru chat again; told was escalated wait 24-48 hours
      Jan 14 - called store myself multiple times - no answer
      Jan 15 - went to store with documentation; supervisor said he would call me back later in the day, but was probably lost; didn't call me back!
      Jan 17 - called Customer Service( ###-###-####); said the item was in escalation; wait 24-48 hrs
      Jan 19 - called Customer Service; said the item was in escalation; wait 24-48 hrs
      Jan 19 - called Customer Service; asked to speak to a supervisor
      - supervisor tried to call store twice; no answer
      - wait 24-48hrs
      Jan 22 - called again; said it was escalated to the ":Office of the President" #*************
      - wait 24-48 hrs
      Jan 25 - called again; told it was still in escalation
      - told there was no higher escalation
      - wait 24-48 hrs
      Tried a return online; but required product to be in hand for return and cannot cancel the order.
      I'm at a dead end (for an added 24-48 hrs)

      Business Response

      Date: 26/01/2024

      Customer has been contacted.

      Customer Answer

      Date: 26/01/2024



      Complaint: ********



      I am rejecting this response because  -  it just says it's been forwarded to the appropriate department, which I have been dealing with the last 3 weeks.  Hopefully this will escalate my escalation.  Thank You.



      Sincerely,



      **** *********

    • Initial Complaint

      Date:19/01/2024

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** gift card worth $100 purchased at Markville location and gave to a friend for Christmas. When card tried to be used it was advised card is not active, I went back to the store and they advised it must be the gift card scam that is going on right now and refused to refund the monies or replace the card. They also advised this has happened many times but gift cards are final sale.

      Business Response

      Date: 23/01/2024

      Customer has been contacted

      Customer Answer

      Date: 26/01/2024



      Complaint: ********



      I am rejecting this response because the business failed to recognized the root cause of the complaint.

      A fraudulent gift card was sold to me at the Walmart Markville location where the customer service rep at the store advised it looks like the barcode was tampered with *** **** *** ******** ** *** ***** ** **** ********* **** ** ****** **** *** ****** They advised they are not responsible for the sale of the cards in the store **** ****** **** **** **** ** ** ******* ***** which is difficult to understand.

      They directed me to contact Kevin R**** who is the person that manages the cards in their store and advised they cannot assist me. I have attempted to call this individual on multiple occasions on office and cell # without a response to my calls or voicemails left.

      The rep assigned on the BBB case from Walmart ********* ******* *** ***** *********** *** advised the barcode does not match.

      I am looking for a full refund or replacement card form this merchant and a call back **** **** ***** *******




      Sincerely,



      ***** ***

    • Initial Complaint

      Date:15/01/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an order for pickup January 11 and selected this store in ******, but the order went to a Walmart in ********** and I was told that if I didnt pick up the order the same tmday then it would be canceled and Ill get a refund, I have not recieved the refund.

      Business Response

      Date: 16/01/2024

      Customer has been contacted

      Customer Answer

      Date: 17/01/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      *** *****

    • Initial Complaint

      Date:11/01/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Walmart provided a promo code for a 20 off, when the code didnt work they refused to reimburse the 20 and blamed me for not calling as soon as I placed the order even though it was after-hours and I called the next morning and the code not working is their responsibility, not the customers. They also charged me double for shipping. * ****** *** *** ** *** ********* ****** ****** ** ***** ** *** *** ****** *** ******* ***** **** ********* ***** **** ****** *** *** ******** ** *** ***** ** *********** 

      Business Response

      Date: 16/01/2024

      Good morning,

      The customer has been contacted and looked after.

      Thank you,

      Walmart Canada 

      Customer Answer

      Date: 01/02/2024

      My complaint was not resolved, they refuse to help me or even let me
      speak to a manager, they're ********** my address is wrong ** **
      ****** ** *** **** *** They refunded my money but now are refusing to
      allow me to make any further orders ** *********** *** *** **********
      * **** * ********** *** ****** *** *** ** *** ********** Walmart did
      not resolve my complaint and it needs to be reinstated immediately!
      pls

      Business Response

      Date: 01/02/2024

      Good afternoon,

      The customer has been looked after in regards to this incident. Customer has been refunded for order and compensated for the time spent. 

      Thank you,

      Walmart Canada

      Customer Answer

      Date: 05/02/2024



      Complaint: ********



      I am rejecting this response because:



      Sincerely,



      ******* ****

    • Initial Complaint

      Date:08/01/2024

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Store No: ****(Walmart, Canada).
      The Incident I am going to describe which happened in this morning (January 04, 2024, from 10.30 am to 11.40am). I along with my friend purchased 3 Turkeys (Whole) for a promotional price of CAD 16 each as your store has large sign on the top the rack (showcase freezer) mentioning that CAD 16 (was CAD 20). In fact, there was combination of three type of Turkeys on the mentioned rack. For the confirmation of price similarity, I asked one of your team members if all have similar price or not. He checked the barcode and confirmed us that the price is exactly similar irrespective of variation.
      we took 3 Turkeys and found price difference while we approached to pay, having price around 27, another 28 and last one around 29. we asked to match the price of CAD 16. The cash team member refused us to get them in CAD 16. Certainly, we explained our position and showed the photos how the store advertising to her. She escalated the issue to meat department. Later, The team member from meat department even was not convinced to allow us CAD 16 (each) upon showing proper photo evidence. Therefore, we requested to him to escalate the issue to senior. *** ******** ** ********* ******* **** ** **** *** **** ** ** ** *************** ************ *** ************** ************ ** *** ******* ***** *** *********  He did not pay minimum heed on us and where the confusion about rather he repeated the same words that individual price tag has been dislodged by any means which did not imply that we can get them CAD16 rather we are to pay the extra which mentioned on dislodged tags. As we were not satisfied with the process of charging extra and deviation form promotional price, we left them behind. To be exact, we felt dissatisfied about your promotional strategy and pricing policy. *** *** **** ************* ****** *** *** **************** *** ********* *** ********** ****** *** ******** *** ****** ********** ******** **** (we had to wait around an hour for solution).

      Business Response

      Date: 11/01/2024

      Customer has been contacted

      Customer Answer

      Date: 11/01/2024



      Complaint: ********



      I am rejecting this response because: till date no one from Walmart contacted with me and no solution is yet offered.



      Sincerely,



      ** ******* ******

    Walmart Canada is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.