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Business Profile

Department Stores

Walmart Canada

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Department Stores.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 25% of complaints as a representative sample.

Complaints

This profile includes complaints for Walmart Canada's headquarters and its corporate-owned locations. To view all corporate locations, see

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Walmart Canada has 204 locations, listed below.

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    Customer Complaints Summary

    • 1,301 total complaints in the last 3 years.
    • 507 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/07/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought e Hyper e-bike and the electric parts don't work trying to get replaced been to the store twice was on phone no one wants to help and they want me to pay double the price for a replacement

      Business Response

      Date: 09/07/2024

      This has been acknowledged 

      Customer Answer

      Date: 11/07/2024



      Complaint: ********



      I am rejecting this response because:

      I don't see a response from walmart I bought a product from them and it doesn't work like it's supposed to and all I want is a replacement which I should be aloud to because product doesn't work.


      Sincerely,



      **** *****

      Business Response

      Date: 08/08/2024

      This incident has been acknowledged 

    • Initial Complaint

      Date:03/07/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought an ****** from walmart on May 11 for 699 dollars. It was only used for 40 days, and now I found the same product on sale for 499 on wlamrt website.
      I contacted their agent for a price match, but they told me I only have 30 business days to do so.
      It just several days due, I tried to negotiate with them and they refused. Nor would they let their supervisor handle it for me.
      They say they don't have the authority on the one hand and refuse to escalate the case for me on the other. * ** **** ******* **** ***** ******** ******* *** ***** ***** ***** ******* *** ******** ** *****

      Order# **************

      Business Response

      Date: 08/07/2024

      Customer contacted.

      Customer Answer

      Date: 08/07/2024



      Complaint: ********



      I am rejecting this response because:  

           Walmart didn't show its reponsibility of a big company.  It has a mistake at his sales plan which caused customer's confusion.



      Sincerely,



      **** ***

    • Initial Complaint

      Date:28/06/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      MID JUNE, 2024

      $17.28

      NEW MOP & BUCKET COMBO

      I ORDERED, THEY CANCELLED AND SAID REORDER THE SAME ONE FOR $65.38

      NO

      EVERYTHING DONE ONLINE

      Business Response

      Date: 08/07/2024

      customer informed

      Customer Answer

      Date: 08/07/2024

       

      Complaint: ********



      I am rejecting this response because:   THE BBB ONLY SAID:  MESSAGE FROM BUSINESS: customer informed

      WHICH TELLS ME ABSOLUTELY NOTHING



      Sincerely,



      ****** *********

    • Initial Complaint

      Date:26/06/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Desk and Gaming chair, purchase date May 21, 2024 delivery date May 23, 2024, the delivery man never called me to let me know I was making delivery, pay for both purchases $291.15. until today I don't get a solution, The only thing they tell me to this day that they are solving it but they do not give me a concrete answer *** * **** ** ***** ** *** ***** ****** **** **** ** *********

      Business Response

      Date: 08/07/2024

      This is acknowledged 

      Customer Answer

      Date: 08/07/2024

       

      Complaint: ********



      I am rejecting this response because: I reject it, because I want my refund and it does not indicate when they will make it, it is okay to admit it, but I want my money, and in my new bank account, because I told them that my old bank account could not make me a refund because The account was blocked due to fraud, so I want you to tell me how and when you will have my money and where to go get it, I need a solution, I need the money.



      Sincerely,



      **** *********

    • Initial Complaint

      Date:19/06/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ****** ** **** ** *****. I’m having a hard time getting my refund for a product that I ordered online and never received it. I didn’t get my refund it’s been more than 1 month. There were 5 products in the order: order number: *************. I didn’t receive 3 items out of 5. ****** *** ******** ***** ******* ***** *** *** ***** ****** *** *** * ***** ********* * ****** **** *** * **** ***** *******. I called and asked for The refund and the customer care by mistake refunded me for 2 of them.


      **** *** *** ****** ** *** *** ***** * *** ** *** *** **** ***** **** ******* **** *** ** ***** ***** **** *** ** *******. Walmart has decided somehow not to refund my money and I received an email instead from risk prevention team that my account is suspended. I don’t care my account is suspended but I do need my money back and the risk prevention team is sending me auto generated type emails again and again. Please help close this issue. Have called customer care twice *** **** ****** *** ****** ***** ** ***** ******** **** ******* ****** ******* ****** *** **** **** ****** ******** ** ******* ****** **** ************ ********* * ********** ***** **** ****** *** ***** *** ****** *** *** **** ** *** ***** *** *** ******* ****** *** *** **** **** **** *********.


      I also reached out to them on ******* and they’ve referred me to the risk prevention email.

      Business Response

      Date: 20/06/2024

      Acknowledged 

    • Initial Complaint

      Date:03/06/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with walmart.ca on May 21st 2024 for a large bag of HPB (high performance bedding) ** *** ********** ** ** ********* The estimated delivery date was May 30th. In the morning of the delivery date, I called Walmart customer service ###-###-#### to check the status and try to give delivery instruction (such as where to put the large bag). I was told the item has not been shipped yet, and I should wait until 11pm as that is the latest time of the day Walmart makes delivery. Then I got an email from walmart.ca saying the item is "delayed". So I make another phone call to cancelled the purchase, as I don't want any more delay. The customer service agent said she cannot cancel the order but can escalate the case and I should get an answer with 48-72 hours (no mention of "business day"). I waited until Sunday (Jun. 2nd) afternoon to make another phone call to customer service and was told the only thing I can do is to wait until Sunday night to get an reply from their escalation team (again there's no mention of "business day"). Then on Monday (June 3rd) morning, I both chatted online and called Walmart customer service again, but this time the agent said only one "business day" has passed and the escalation team is still working on the case.

      Business Response

      Date: 19/06/2024

      This is acknowledged. 

      Customer Answer

      Date: 21/06/2024



      Complaint: ********



      I am rejecting this response because:

      *** ******** ** ********* ****** ***** ** **** **** ** ****** ******* ** **** *****  ** *****  ** *** *** ******** ** ** ******** ** ******* *** ******** ************* *** ** ***** **** ***** ***** *****  ** *** ***** **** ****



      Sincerely,



      **** ***

    • Initial Complaint

      Date:02/06/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** ** **** ********** *** ****** ** ***** I've been to Walmart and the price on the shelf is incorrect. *** ***** ****** **** the real price is more expensive than the listed price ***** ******** **** ***** **** ** *******. **** ********* **** **** * ***** **** ****** ******** ********* **** ********* ** ********** *** *** ******* ****** ********* ** *** ****** ***** *** ***** ******* ** ****** Please take a look at the pricing on the shelf. I was expecting to pay $2.37 while the price I was billed was $4.97.

      Business Response

      Date: 20/06/2024

      investigating

    • Initial Complaint

      Date:11/05/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 30, 2024 I ordered a rice cooker and other items with order number ************* for a total of $161.16. Many items were without showing up including the rice cooker.

      To put it short ******* ***** ** *** ******* ********** *** ******, they refunded the total amount. I then spent some money, they then, without my authorization, took money out of my account *** ******** ** ** ******* to cover up their mistake of refunding the total amount instead of the correct amount. This is ***** to cover up an employee error as I was without giving them any authorization to take money back out of my account. You can see multiple adjustments an the complete disarray that was their manouvers ** ******* ** *** ******* ********** *** ********.

      Then, when I contacted them through customer service chat on May 9th, 2024. They refused to admit the error and instead told me it had to do with my bank. **** ***** **** ** ** *** ****** ** ****** *** **** **** **** * ********** **** ***** **. * **** ******** *** **** ************ *** *********.

      I was willing to take a refund. I am without that willingness at this point. I want my money refunded.

      Have a good cycle,

      Thank you
      ***** ******

      Business Response

      Date: 14/05/2024

      This is acknowledged and customer has been reached. 

      Customer Answer

      Date: 14/05/2024



      Complaint: ********



      I am rejecting this response because: The refund wasn't received. I am without access to that walmart account as I closed it. Please advise a means of acquiring the refund that is without involving a physical address. A digital refund in spendable funds to my email would suffice. Walmart credit won't suffice as it isn't openly spendable. A **** digital gift card would suffice .
      *** *** *** ******* ***** * ****** ** ** ******** ********** ** **** ******* ******** ***********. money. My way. Anonymous and spendable anywhere.
      In Coldness,

       

      The refund amount is $66.44.



      Sincerely,



      ***** ******

      Business Response

      Date: 13/08/2024

      The customer has been looked after. 

    • Initial Complaint

      Date:25/04/2024

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to make a complaint regarding a batch of bread I recently purchased from Walmart***** ******* *****. I purchased two bags of bread from Walmart on April 7, but after using one of the bags that day, I found that the bread was moldy. *** ******* ** *** ***** ********* **** **** ********* ******** ** *********** **********.

      Then I asked Walmart to give me a reasonable explanation why the bread I bought on April 7 and valid until April 14th can be moldy. I have the picture of the moldy bread and receipt and sent it to them by email. No reasonable explanation has been received so far.

      So please help me investigate this to help them find out the cause ASAP. Thank you for your attention and look forward to hearing from you soon.

      Business Response

      Date: 21/05/2024

      Customer has been contacted.

      Customer Answer

      Date: 27/05/2024



      Complaint: ********



      I am rejecting this response because:  Walmart still haven't give their investigation response after 50 days.  I need Walmart to give detailed response regarding to my question that I posted on BBB website, but not just say "Contacted customer" .



      Sincerely,



      *** **

    • Initial Complaint

      Date:14/03/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a ********** grill from Walmart.ca. It was delivered to my front porch completely damaged *** **** ** *** *********. I contacted them right away to advised to ask them to pick it up and return it for another one. They said they would not return it as they would do a refund, I can wait for my money to be returned and then re buy it. It is currently on sale and having to wait minimum 2 weeks to get another one after I get a refund. **** ** *** *********** I simply want them to pick this up and exchange it asap for another one. They told me to take it back to the store. Which I’m not able to ** * **** *** ******** ******* **** ** *** * *** ** ********** I simply want them to do an exchange for a product that is in one piece. I have reached out twice with zero resolution ****** *** *** ** *** ******* * ******* **** ** ******* ** ** ********

      Business Response

      Date: 18/03/2024

      customer responded.

      Customer Answer

      Date: 18/03/2024



      Complaint: ********



      I am rejecting this response because I had originally requested an exchange of the product. After removing from the box there is damage on the unit I would be able to deal with scratch on main grill and other parts of the unit but looking for some sort of discount as this is not acceptable. I have contacted Walmart via online chat, customer service email and calling the head office with no proper customer service or resolution.




      Sincerely,



      ****** ********

      Business Response

      Date: 27/05/2024

      refunded.

      Customer Answer

      Date: 28/05/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** ********

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