Business Profile

Department Stores

Walmart Canada

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Due to the volume of complaints received, BBB is publishing the details (text) of 25% of complaints as a representative sample.

Complaints

This profile includes complaints for Walmart Canada's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,301 total complaints in the last 3 years.
504 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/01/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Urgent Complaint Regarding Order #************1 - ******** ***** Mixer Grinder

I am writing to bring a serious matter to your attention regarding a recent experience I had with Walmart Canada.

On December 27, 2023, I placed an order (Order #*************) for a ******** ***** mixer grinder. The total cost, including HST, was $282.48. On the morning of December 29th, I received an email stating that the item was on backorder and the shipment was delayed. However, in the evening of the same day, I received another email stating that my order had been canceled due to the item being out of stock.

To my surprise, I immediately checked online and found that the same product was showing as in stock (4 pieces available for sale and shipped by Walmart), with an increased price. I contacted a customer service agent, who explained that the inventory was being updated as there was no stock. Meanwhile, I decided to repurchase the same mixer grinder during our conversation.

I placed a new order (Order #*************) on the same day, December 29, 2023, at a higher price of $451.98 (including HST). The product was delivered on January 6, 2024.

This situation has left me feeling deceived and frustrated, ** ** ******* **** ******* ******* ******* *** ******* *** *** ** ***** ***** ************** ********** *** ***** ******* I kindly request your assistance in investigating this matter and ensuring that such practices are addressed by refund the difference.

Thank you for your attention to this issue.

Sincerely,
*** *****
Business Response
Date: 09/01/2024
Good afternoon,
The customer has been contacted and looked after.
Thank you,
Walmart Canada
Customer Answer
Date: 09/01/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. Thank you for the fast resolution.

Sincerely,

*** *****
Initial Complaint
Date:02/01/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 28th, 2023, I made an online purchase through Walmart.ca to take advantage of a boxing week sale. I purchased a quantity of 6 **** ****** ******* surprise balls which was the maximum allowed at $5 per item for a total of $30. Because their minimum purchase amount is $35 before tax in order to have the order delivered to a second party pick up location ******** pick up) I tacked on a couple other items to make up the remaining $5. My entire order came to $42.77 after tax and delivery fee.
The day that my order was to be delivered, a portion of the order was cancelled for the 6 **** ******** fashion balls because it was listed as unavailable. Yet, the same day it was cancelled the item was available to order at full price of $12.97 each. Therfore they cancelled my order at sale price because of it not being available in their inventory, yet it was available to order at full price??? Very disappointed, I cancelled my entire order for the other two products remaining in my order.
I feel that Walmart needs to honor the sales pricing for these items.
Business Response
Date: 29/01/2024
Customer has been contacted.
Initial Complaint
Date:02/01/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made an online order in December for a ******* ******* Kit which includes food.
Once received, I noticed the food was expired. I have made every attempt to inform walmart and request a partial refund or a replacement and they have failed to do what is right.
I've called their support line and was hung up on and I've emailed them and did not receive any response.
Business Response
Date: 02/01/2024
Customer has been contacted
Customer Answer
Date: 02/01/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******
Initial Complaint
Date:01/01/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 31, 2023, I went to the self-checkout to purchase 3 for $10 ****** ***** yogurt and other items. The price on the cash wasn't matching the price on the sign. I called the cashier to correct it. She refused and stated that the price at the cash was correct. I asked to speak to a manager or supervisor. The ** **** “manager" repeated what the cashier stated and refused to honour the price on the sign. I asked to speak to her boss, but she refused and *** ********* ** saying that there was no one else, that she was the boss. *** ****** **** *** ************* * ** * **** *** ** ***** ** ****** *** ***** *** ** ****** **** *** ***** She said she wasn't doing this, walked away and 10 minutes later came back with another employee named Melesh****** ******** who repeated what she said and went to verify the sign. He came back with a photo image of the sign saying 3 for $10 and told me the flavours I picked didn't have a price. I let him know ** *** *** ** ******** that the only sign there was the 3 for $10, and the flavours I chose didn't have a separate price.
******* ** ********* ******** ********** ***** There are no prices ** ********** ****** for the products and goods on display. ********* ** ****** ****** ***** **** ********* *** ******** ****** ** ******* ********** ** *** ***** ** ****** *** ***** ********** ***** ******** ** ******* ** ****** *** ******** * ******** *** ** *** *** *** ******* ** *** **** * **** ******* ** *** ******
Business Response
Date: 02/01/2024
Customer has been contacted
Customer Answer
Date: 09/01/2024

Complaint: ********

I am rejecting this response because:
Below was the response I received on January 2, 2024.
Question Reference # *************

Subject
Re: BBB -

Response By Email (Bee C*) (01/02/2024 03:39 PM)
Hello ******,

This email is to acknowledge receipt of your BBB complaint. We apologize for your shopping experience. Please provide us with the store location so that we can forward your complaint to the store management team to reach out to you for assistance. Thank you

Sincerely,
Bee C*
Customer Care Specialist
Walmart Canada

____________________________________________
Here was my response I sent on January 2,2024.

Store ****
**** ***** **
Orleans, ON

Please submit your response to my complaint via email.

Thank you
______________________________________
It has been than seven days and I have not heard back from Walmart.

Sincerely,

****** ********
Initial Complaint
Date:31/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a calendar this month Dec 2023. When I was at cashier buying calendar, etc the calendar had gotten something on it so cashier got another employee to get another one in dept. This was approx 1 or 2 weeks ago. I only opened the bag today that had the calendar in it and this is when I saw the calendar was a 2023 calendar and NOT 2024 calendar that I was originally going to purchase! Now I also did not have my receipt anymore either. The employee had obviously brought up wrong year(old stock) I called the store tonight and spoke to *** at customer service at store **** at about 7:30pm PST DEC 30. He said I can bring the calendar in tonight and that I could exchange it for the same calendar but the CORRECT one i came in soon after speaking with him tonight. They scanned the calendar and said it did not scan so they could NOT exchange this for me!!!??? The calendar was about $15.00 and they would not exchange it!! So again I purchased another calendar (a 2024 calendar like it was supposed to be IN THE FIRST PLACE and which should have been exchanged for IN THE FIRST PLACE!) How are you going to resolve this? Was this Fair or good customer service??!!
Business Response
Date: 02/01/2024
Customer has been contacted
Initial Complaint
Date:31/12/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Futon from Walmart's online store on Oct 16, 2023 (Order# **************) and that item was never delivered to me. ********* said they tried to deliver once but were unable to do so and left a notice telling me to pick up the item from their warehouse. I called ********* and rescheduled delivery, but once again, they said they were unable to deliver. I don't know how, as my wife was at home all day during both delivery attempts and I didn't receive any calls. Once again they left a notice for me to pick up the item from the warehouse. I didn't go there to pick it up and ********* itself, after a few days, returned the Futon to Walmart creating a new tracking number. The initial tracking number is ************. And the tracking number created to return the item to Walmart is ************. The item was delivered back to Walmart on Oct 30, 2023. Since then I have been in contact with Walmart via Chat and 1-800-328-0402, but to this day I have not received my money back. They always say they will escalate the issue with the team. I've already received 3 calls from them, but the call always goes straight to voicemail and they leave a message that is extremely difficult to understand. Last time when I answered the phone, the person seemed to be having difficulty with the call, hung up on me and didn't call me back. It's been 2 months since the item was returned to Walmart, but to this day they haven't given me my money back. I NEVER received the item and *********'* tracking history can prove this (* ***** ******** * **** *** *** ********* ** *****. If there is a problem to be resolved about this, it is between Walmart and ********* and not me. Therefore, my money should have been returned a long time ago. Are they going to pay me interest and monetary correction for having my money for 2 months without reason or will the loss be all mine? So much time wasted trying to resolve the situation via chat and phone without success. I need my money back right now.
Business Response
Date: 02/01/2024
Customer has been contacted
Customer Answer
Date: 04/01/2024

Better Business Bureau:

I have received the refund today, so my complaint ID 21075248 is resolved.

Sincerely,

***** ******* ****** ** *******
Initial Complaint
Date:26/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 65 inch tv as a gift for my husband. He opened the guft dec 25th and when we set it up today (the 26th) it was broken. The screen had a smash in the corner and the screen was showing nothing by colors. I called customer service and was told because I got it 25 days ago I could not return. It was a Christmas gift. I want to return item for a full refund. I did want to exchange but after the customer service I received I just want a refund
Business Response
Date: 02/01/2024
This was already acknowledged on December 27th and customer was refunded the full amount.
Customer Answer
Date: 07/01/2024

Complaint: ********

I am rejecting this response because: Yes tv was just picked up but was informed refund has not been issued. Complaint is not resolved as no money has been received

Sincerely,

******** ********
Customer Answer
Date: 22/01/2024
I've returned item to walmart and waited the 7 business days fir refund. Now being told it has to be escalated. I've started this return process December 26th. ************** **************** ********************** tracking number
Business Response
Date: 23/01/2024
The customer has been refunded the amount on 20th January, will be reflected in there account within 5-7 business days.
Initial Complaint
Date:23/12/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 30th 2023 Walmart.ca had an advertised price of 278. 99 for a ******* ****** TV. Upon contacting Walmart.ca, i was advised by the customer service agent to purchase the tv at the full price of 598.00 as the price on the website was not correct, and I would be able to request a price adjustment for the correct price.
After speaking to several agents, 11 to be exact, I have still not received my price adjustment for the item purchased. It clearly stated on the online flyer a regular price of 549.99 with a savings of 271.00 For a sale price of 278.99.
As I have stated, I spoke to 11 different agents who have all stated that it was their escalation Department and that I would have a response soon.
I called back on November 20th, only to find out that my claim had been closed and that I would not be receiving my price adjustment.
I received no call for the escalation department and there was only a note on my account, that if I called back, to inform me of this information.
I have since been in a chat with another department, November 21st at 3pm and have been stalled with no resolution, with them 9nly stating that they are working to resolve the issue.
I am clearly not getting the matter take seriously and I feel that I will not get a satisfactory result.

To advertise a price on a website and have 11 different agents tell me that I will receive a price adjustment and then receive nothing but excuses is unsatisfactory and as a consumer I would expect more from Walmart.ca.
I look forward to having this issue resolved.
Business Response
Date: 02/01/2024
Customer has been contacted.
Initial Complaint
Date:23/12/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for a *** at Walmart.ca on Wednesday December 20, 2023. This was supposed to be a Christmas gift for my son. I paid for the whole order by using two gift cards that covered the entire amount of the purchase $666.81. 2 hours later Walmart sent me an email saying the order had been cancelled l. No explanation was given, no emails, no phone calls from anyone to tell me the reason why they cancelled my order. The following 72 hours from December 20th were what I can call the WORST customer experience I’ve ever had. I called Walmart customer line multiple times and nobody could explain to me what happened, they kept repeating that my case had been escalated to the technical team and somebody would reach out to me. I waited the 48 business hours as they advised me to, then again, no calls, no emails, no refunds… nothing!! Once again I reached oito to them. A customer representative told me to wait until 7pm of December 22th that for sure they were going to send me an e-gift card for the total amount ($666.81) by the end o of that day. Come 7 pm on December 22th nothing arrived, no gift card, no email, no phone calls, again complete lack of respect from Walmart. I called customer support again, this time I asked to speak with a supervisor. This heartless agent said that they would not help me, even though I had been promised to have my case resolved that day. He told me to wait another 2 business days and HOPE for a communication from Walmart, at this point, because it’s the holidays season, waiting another 2 business days will be wait until December 28 to see if Walmart will give me an explanation, meaning that they don’t know when they will issue another gift card or a refund!! Meanwhile I have paid $666.81 for the item cancelled, the money is gone, I don’t have my son’s present and won’t be able to it to him in time for Christmas all due to Walmart negligence and little respect to its customers.
Business Response
Date: 02/01/2024
Customer has been looked after
Customer Answer
Date: 02/01/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********* *****
Initial Complaint
Date:22/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase on Walmart Canada on December 6th, 2023. I paid with a gift card of $150 dollars, and the rest was paid with my credit card. The total price was $315.XX. The order was cancelled due to “verification issues”, which is strange since I use that credit card everywhere with no issues, I also have made purchases on Walmart before too. Now they are refusing to refund my gift card. They said due to Walmart policies they cannot refund gift card, *** **** *** ********* ******** ** ***** ** **** ****** * **** ****** * ************** *** * **** *** *** *** ********* ******** ** ******* *** ** **** ****** I don’t see why they can’t refund my gift card, *** **** ** ***** ** ******
Business Response
Date: 02/01/2024
Customer has been looked after
Customer Answer
Date: 02/01/2024

Complaint: ********

I am rejecting this response because: I used a 10% off discount code on the order that was cancelled and I would like to be given a new code I can use towards a purchase. I received the code in my email after making a Black Friday purchase. Walmart should be able to see in my order details the code I used* ******* *** ********* * **** ****** * ********** ** *** *****

Sincerely,

********* ***

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Walmart Canada is NOT a BBB Accredited Business.