Complaints

This profile includes complaints for Walmart Canada's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Walmart Canada

  1940 Argentia Rd Mississauga, ON L5N 1P9

• 

  Walmart Canada

  1212 37 St SW Calgary, AB T3C 1S3

• 

  Walmart Canada

  6801 Island Highway North Nanaimo, BC V9T 4T7

• 

  Walmart

  3020 Drinkwater Rd Duncan, BC V9L 6C6

• 

  Wal-mart Canada Corporation

  1001 Empress St Winnipeg, MB R3G 3P8

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:16/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've called Walmart credit card services at least 4 times about a dispute of $350 on my account that was posted on March 08, 2023. They also issued a new credit card for this fraudulent charge and said my account will be credited and they will investigate the charge. My accounts has not been credited and I've asked to speak with a manager, but there wasn't one available. They said a manager will call me back, but I haven't received any phone calls. I'm asking to refund my account of $350 for the dispute as I didn't make that charge. My account number that was cancelled is **** **** **** ****.

  Business Response

  Date: 19/06/2023

  appropriate department contacted.

  Customer Answer

  Date: 19/06/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because this is what they keep doing and giving me the runaround.  They keep promising me the dispute refund, but nothing happens and I don't see the credit on my account.
  
  
  
  Sincerely,
  
  
  
  ******** *****

  Business Response

  Date: 20/06/2023

  customer was provided a resolution.

  Customer Answer

  Date: 30/06/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** *****

• Initial Complaint

  Date:16/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had air conditioner that was delievered stolen on the 6th of the month and Walmart are not refunding me even though I have sent them an accepted police report as asked for. Keep telling me to wait 3 more business days time and again

  Business Response

  Date: 19/06/2023

  resolution provided.

• Initial Complaint

  Date:14/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 7, I ordered 2 boxes of baseball cards online from Walmart (WM) for $112.82.
  
  The product was delivered to on 5/9 by *** (confirmed by WM). The soft package envelope had several footprints on it and the boxes inside were crushed. The value of sports cards is 100% dependant on their condition, so I obviously would never have accepted the delivery if I was home or if a signature was required. I NEVER opened the factory sealed and boxes, knowing that criminals order cards opened them, take out and keep the high value cards and return the rest for a refund. Ultimately when Walmart delivered my order, they never gave the opportunity to reject the damaged delivery.
  
  
  I contacted WM via their ******** **** and they eventually told me the item was non returnable as it was "final sale". After explaining the packages were delivered damaged AND were still factory sealed I wanted the damaged boxes replaced with ones that hadn’t been crushed by them. Walmart stopped responding on ******** so I had to phone and email for resolution. Walmart has now stopped responding to my emails (which I've put together as a word doc and I am happy to supply all originals).
  
  Before Walmart stopped replying to me they phoned and told me as an exception, they would send a courier to pick up the items and refund my money, and offered me a $10 credit for my experience and inconvenience only after asking for it. They couldn't replace my product as it ships from the manufacturer, which is where Walmart employees are inserted to pick and ship product through Walmart’s chosen carriers.
  
  After my last communication from them, and me asking them to donate the $10 to the *********** **** ****., I have never heard another word, despite asking several times to help me set up the pickup.
  
  I am looking for help to set up a courier time with Walmart so they can pick up the damaged product THEY delivered.
  
  ******* ******* ************

  Business Response

  Date: 15/06/2023

  Customer has been contacted. 

• Initial Complaint

  Date:12/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alright date of order may 27th, the issue is I made a pre order for August my email clearly states this now they're attempting to charge me for item because all of a sudden it is releasing this month (June) I've reached out multiple times to request they honor the date I made the purchase with. It was escalated and I got a call back regarding it. The man kept telling me it's just an authorization charge to which I said that is not the point this item is shipping and billing earlier than my pre order was for I simply wanted the date honored OR they don't bill me until the 20th when I'll at least have the money this man refused to even acknowledge my request and simply said you'll be billed or cancel the order... I pre ordered this item for my child I really didn't want to miss out so I requested the employees supervisor or higher up and he refused tried saying they won't take my call etc so I then requested his full name and any employee number if there was one so I could make a proper complaint myself and he hung up on me. I'm appalled by this situation and treatment I've received because I did nothing wrong walmart made an error and I'm getting ******* because of it and walmart doesn't care and is looking the other way instead of honoring the initial Daye or simply billing me on a day I actually have the money. Also this call woth the man took place June 12th 2:28 p.m. I unfortunately do not have employee name or anything since he hung up instead of telling me.

  Business Response

  Date: 13/06/2023

  Customer has been contacted.

  Customer Answer

  Date: 16/06/2023

   
  
  Complaint: 20175908
  
  
  
  I am rejecting this response because: they didn't actually read my hoped for resolution properly and they cancelled the order ignoring the fact it was walmarts mistake and then I replied with more explanation and explained what I wanted which was one of 2 options the original date honored OR wait til the 20th to bill me as I'd have money then and they ignored the further contact ***** ** ************ *** ******* ** **** ** ***** ****** *** ** * **** * *** ** ******* ** *** *** *** ******* ** ******** **** ** * ****** *** **** ****** *****
  
  
  

  Sincerely,
  
  
  
  ********** ****

• Initial Complaint

  Date:12/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Walmart at **** ********** **** in ****** Ontario, today June 11 2023 @ approximately 9 am I checked out @ approximately 9:35 am I went through the self checkout to cash out. I rang all my items through and went to pay with my ***** *** the thermal said my transaction was declined so I taped it once more and the same messaged appeared. I thought it was weird but attributed it to not using my physical bank card. So I used my card and it was approved. I checked my account and all 3 transactions for $102.77 came out of my account. I returned from my car in the parking lot to the customer service desk to ask about the incident. The young lady didn’t know what to do so she asked for an other gentleman to assist her. He said that they wouldn’t refund the money because it didn’t go through and to call my bank. I left the store went back to my car and called my bank who assured me the money was debited through my account 3 times and to go back to the store and tell them that it did go through my account and they needed to do the refund. I got off the phone and called Walmart to speak to a manager who still refused to do the refund. He told me on their end nothing went through now I am out $205.54 that Walmart has pocketed and refused to refund. All I want is the money back so I can get groceries for my 4 children. * **** ******** * **** ** *** ******* **** ******* ***** **** ** **** ******* *** * ************

  Business Response

  Date: 14/06/2023

  Customer has been contacted

• Initial Complaint

  Date:09/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a bicycle from Walmart online June 4 delivered with a bent frame. Have been in contact with Walmart cust service 5 times to get this broken bike picked up and a refund to follow. So far still getting the run around. The order # is *************. Customer complaint #************** I bought a bike from another company so don't want a replacement, just my money. Bought from Walmart to avoid this hassle.

  Business Response

  Date: 21/06/2023

  resolution provided.

• Initial Complaint

  Date:08/06/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 7, 2023 (yesterday), I attempted to purchase 2 ******** ****** gift cards at the Walmart store at 1305 Lawrence Ave W. in Toronto for $50 each. Unbeknownst to me at the time, the bar code for the gift cards had been covered by a sticker that showed an alternative bar code. As a result, the gift cards that I attempted purchased did not get activated and are useless even though I paid for them. I now notice that my receipt indicates that 2 ****** gift cards were purchased even though I was trying to buy ******** ****** gift cards, not **** gift cards. This suggests that bar codes that had been adhered onto the cards were for **** gift cards even though the cards themselves were ******** ****** gift cards.
  
  This morning, I phoned the Walmart store where I purchased the cards and they said they cannot help me because a "third party is involved" (the gift card company) and that I need to try to get my money back from the gift card company. Notably, they admitted that they knew they were being targeted for a gift card scam involving fraudsters replacing bar codes.
  
  The fact that I am being told to get my money back from the gift card company does not seem right to me. The gift card company (******** ****** Card) would not have made any money on the transaction as the fraudulent bar code was for a different gift card. Moreover, it is not the gift card company's fault that this fraud occurred. Rather the problem is due to insufficient security at Walmart, thereby resulting in fraudsters being able to alter the card (ideally the gift cards should be kept behind a counter until someone wants to buy them rather than left out in the open on a "gift card tree: where anyone can access them). In any event, I made the purchase in question at Walmart and I did not receive what I attempted to purchase, so I believe Walmart has a contractual obligation to fix this problem.

  Business Response

  Date: 08/06/2023

  Customer has been contacted.

  Customer Answer

  Date: 08/06/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  The business simply asked me to send them photos of the gift cards and receipt and has not yet proposed a resolution.  I await hearing from the business regarding a resolution.  Notably, the business may have overlooked that I had already provided the photos it had requested to the Better Business Bureau.
  
  
  
  Sincerely,
  
  
  
  ****** *******

  Business Response

  Date: 14/06/2023

  This case has been resolved and customer has been contacted. 

  Customer Answer

  Date: 15/06/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:06/06/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday, June 3rd, 2023, I ordered groceries from Walmart Canada to be delivered to my home between 6:00pm-7:00pm. At 5:47 pm the delivery driver that was picking up my groceries called me to inform me that I had no order placed to the store (order # *******-******), even though I received emails confirming my order. I then placed a call to customer service to find out where my groceries were. The gentleman on the phone contacted the grocery store that was suppose to have my order and told them that no order was placed (customer service could see my order). I was told that they were having technical difficulties and that my groceries would now come between 8-9 pm. Groceries were never delivered at all was told that my order was cancelled (called 6 different times to customer service was told 6 different stories). I was not happy that the pre-authorization was still on the groceries. I was told that the money would not leave my account. Sunday, June 4th, 2023, checked my banking and Walmart had processed my groceries for 225.38. Called customer service once again, was told that they were waiting on a new driver and my groceries were coming. No groceries were delivered. Called customer service again, this time told that my delivery was cancelled and would receive a refund in 3-5 business days. Tuesday, June 6th, 2023, received a refund of $200.89 (original order was 225.38), and then was charged by Walmart $196.79 for the groceries I did not receive. Called customer service again, was told that I would receive a refund for this amount in 3-5 business days. Asked how I was charged again for groceries that I did not receive for an order that I was told was cancelled on June 3rd, and was told this is the process that they have to go through. * **** **** * *** ****** **** *****, and no one cares that I did not even receive any products from the store at all and was told that my card would not be charged, that the order was definitely cancelled.

  Business Response

  Date: 13/06/2023

  Customer has been contacted.

• Initial Complaint

  Date:03/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 20 May 2023, I logged into my Walmart account and ordered an item using a Gift Card I had purchased. The order (*************) was cancelled. Although my card had initially been charged, the amount was immediately refunded through my email. I knew that my Walmart Gift Card had no issues because I bought it myself and I have the receipt. More importantly, the Customer Service at the store had told me with certainty that I could use the Gift Card for online purchases.
  I contacted the Help Centre, but got no meaningful answers. My case was then referred to the escalation staff. I received the following email:
  "We wanted to give you an update on your recent case (reference # *************). Your concern has been escalated to us and we are working on it. We appreciate your patience and as soon as we have more information, we’ll contact you directly by phone or email."
  The above email made me believe that Walmart was really sincere about solving the problem. While the issue was being reviewed, I decided to use the electronically refunded amount to buy the same item on 22 May, but the order (*************) was cancelled for the second time and I got refunded again. This time I thought the transaction would go through since I had used the electronically refunded amount. After a while, I received the following note from ********@customercare.walmart.com:
  "We’re sorry, but the Walmart Gift Card form of payment has purchase restrictions. Your order failed those restrictions. Please use a different form of payment or purchase in-store."
  This is a simple generic response, which can hardly be adequate enough to satisfy a concerned customer. Whether it is a computer-generated reply or not, the message clearly came from Risk Prevention office, which may be dealing with fraudulent cases. ************** * ** *** *** *** *** **** ********** ******* * *** ******** **** ********** * **** **** * ****** ****** ** *** *** ****** *********. In fact, the store's customer service staff, who sold me the card, gave me assurances that the card would be good for online shopping otherwise I would not have bought it.
  Now, I am stuck with a gift card that I had purchased for one purpose - to buy one item that's only available online. I **** **** * *** **** ******* **** ****** **** ** *********** ***** *** * **** **** **** *** ****** ****** **** ********** ** *** **** **** * ****** ** ********* *** ****** ********** I'd like to be refunded the full amount of $100.00 (CAN) given that the item of my interest is only available online. After all, Walmart employees encouraged me to buy the card despite my doubts.

  Business Response

  Date: 06/06/2023

  Customer has been contacted

• Initial Complaint

  Date:31/05/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 1st 2023 I made a $360 grocery order and Walmart is refusing to refund me $47.67. They are committed to providing quality items and quality customer service. They are refusing to refund for food products that were in water damaged moldy packaging and for missing items. The business does not want to work with me what so ever and is refusing to offer any type of resolution. Walmart has locked me out of my account and claims that this is the reason that they cannot refund me. They have locked me out of my account due to too many refund requests over the years, although I make more than 50 grocery orders per year, for many years and the quality and substitutions are not always up to par. Walmart should be looking at the location and the substandard service that they are providing rather then blaming the customer.
  Order # *************

  Business Response

  Date: 01/06/2023

  Customer has been contacted. We now consider this case closed

  Customer Answer

  Date: 01/06/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: There is no explanation as to why I paid for products of unacceptable quality. There is no proof from the business that they delivered what was promised and still no looking into the performance of their stores. 
  
  
  
  Sincerely,
  
  
  
  ********* ******