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Business Profile

Department Stores

Walmart Canada

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Department Stores.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 25% of complaints as a representative sample.

Complaints

This profile includes complaints for Walmart Canada's headquarters and its corporate-owned locations. To view all corporate locations, see

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Walmart Canada has 204 locations, listed below.

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    Customer Complaints Summary

    • 1,308 total complaints in the last 3 years.
    • 515 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/05/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Firstly, we ordered a crib and stroller online on Mar 3rd, 2023 and would be delivered by Mar 28, 2023.
      Picking up, we only received the stroller, and said the package was still in transit.
      Come May 30, 2023. we were notified by e-mail that a refund was being processed.
      No prior communication was received that this was going to be the case.
      I had to call customer service to get information as to why i was receiving a refund without getting notified first, as I requested a call back to keep me informed.
      I asked for help from the "manager" and said unfortunately i can only re-order the crib again. So assistance was really received.
      Second, As we needed the crib, we ordered it again, but to a different store to pick-up. We ordered on April 3rd, 2023 and on the app it says ready for pick-up by April 6, As the order was processed, the date changed to April 26.
      Come April 26th, no update was received, I called consistently asking for an update and get the proper assistance, it was "escalated", I specified that I need the product and as this has caused undue stress and problems, to be compensated.
      Come May 8th. (a full month!) we get notified of a refund, I specified to give me a call back. But no effort of contacting us was done.
      Both times the reason is "lost in transit". how can this happen on the both orders twice?
      After calling customer service again, no effort of helping or assisting, only telling me to try and order it again, for us to wait again and get my order lost in transit for a third time?.
      Walmart has disappointed me and shame on me for trusting that a 2nd time would be different.
      Please fix your online ordering, as it is falsely advertising delivery time.
      And I am not even satisfied on how the customer service handled this.

      Business Response

      Date: 10/05/2023

      Customer has been contacted.

    • Initial Complaint

      Date:04/05/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used my Walmart credit card to pay for a window repair in my home on September 29, 2022. I went to the store and paid the full bill on September 30, 2022. I was away on vacation and was busy with the holidays, I kept paying my bill, and there was always a balance. I asked my daughter to review my account, and this was when we noticed Walmart had put me on a 6 monthly installment plan without my permission and had been charging $80.59 a month for 6 months. This means even though I paid my purchase in full. They made me pay it again in installments. They also charged me a 12.09 set-up fee, again without any consent or approval on my part. I want the money ****** **** ** back.

      Business Response

      Date: 05/05/2023

      Customer was contacted

    • Initial Complaint

      Date:04/05/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I dont think i have ever dealt with worst customer service in my entire life. I was supposed to get a refund for sending clothes back online and all i have recieved was my call constantly being escalated and never solved. I spoke to 4 different "supervisors" who have continusly told me there nothing more to do. For context, My debit card NUMBER changed. Not bank account, simply the card number meaning the account is still the same. They are refusing to send me my money back because the card number is not the same as the original. After countless calls and complaining they took it among themselves to issue me a gift card when i was supposed to recieve a call from higher up. Not only did higher up never contact me, they decided amongst them selves to send me a gift card. I spoke to 2 operators after that who continued to tell me there was nothing more to do. This is UNEXCEPTABLE customer service. They took my money that i was supposed to have refunded on my card and gave me a gift card. I never asked for gift card nor did i want one. I am the one penalized when it is their fault for never contacted me and deciding to give me a gift card. When i spoke to the agent after she told me "the case is closed because we decided to give you a gift card". excuse me? Who do they think they are to DECIDE what they are going to do with my money. UNEXCEPTABLE. My call got transfered 3 times and every agent kept telling me it was a problem with my bank when my bank already confirmed this had nothing to do with them. I am beyond discouraged and disappointed with Walmart. I would have never expected such a big company to have such a difficult time meeting their customers needs.

      Business Response

      Date: 17/05/2023

      customer has been contacted

    • Initial Complaint

      Date:02/05/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      May 1st 2023 I logged onto Walmart.ca and found 3 clearance items that I moved to my online cart. I went through the secure checkout and the button to enable the transaction was greyed out. I engaged the chat function and they gave some generic troubleshooting steps. I did those and the issue persisted. I was asked for a screen shot to be sent and I did. they created an escalation ticket Reference #************* and advised I would be contacted in 2-3 business days. (No minimum amount asked about.)
      That evening I missed a call (6:32 pm local time - right during supper) and had a quick follow up email. This is where the run around started. The email reply was centered around a bogus claim that there was a minimum purchase threshold of $45 dollars and that is why I could not proceed. I then proceed to add items to trigger that amount and the problem persisted.
      May 2 I reached out to confirm my ticket was still open in the morning via chat. Then in the afternoon I was contacted again and was able to answer. The agent, advised that two of the three items were no longer available and that they would escalate a ticket on the 3rd. I asked about the other two items as they were ones I still wished to have. Was told they are unavailable at this time. I pointed out this was no fault of my own and now missed out on two items I wanted. I then said the same would happen for the third item and I then asked about the $45 minimum and was then told it was actually $35. I then pressed through that lie about the $5 handling fee for orders under that amount and was met with dismissal. I asked what would happen, and was advised they were escalating and the call. I asked if there was a way to go higher and was then politely disconnected before I could interject. At no time was I rude or abusive to anyone on the phone or via chat.
      I'm upset that I lost out on two maybe three items and provided no concrete resolution as well as being **** to in an effort to get me to go away.

      Business Response

      Date: 03/05/2023

      Customer has been contacted

      Customer Answer

      Date: 04/05/2023



      Complaint: ********



      I am rejecting this response because it is misleading within the options. Yes, they contacted me; but it was only to advise they received the complaint and are looking into it. No further contact has been received or options put forth.

      So the update is basically, yes they contacted me via email to advise they're looking into it, but no the issue has not been resolved at this time. I hope that makes sense. It's my first time going through this channel for a resolution.



      Sincerely,



      ***** *****

      Business Response

      Date: 29/05/2023

      The customer was contacted and we now consider this case closed

      Customer Answer

      Date: 29/05/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** *****

    • Initial Complaint

      Date:02/05/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a order weeks ago for in store pick up it should of been here by now it’s been delayed no update on date to pick store refuses to refund me

      Business Response

      Date: 02/05/2023

      Customer has been contacted

    • Initial Complaint

      Date:01/05/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered next day photos on April 11th. It's May 1st and I still don't have my photos. They only refunded me half.

      Order #*******. I've spent so many hours on this just so Walmart won't ***** my $1.90.

      Business Response

      Date: 02/05/2023

      Customer has been contacted.

      Customer Answer

      Date: 03/05/2023

       

      Complaint: ********



      I am rejecting this response because there was no refund. Order now says ready for pickup. I ordered next day photos on April 11th. When Walmart told me I wasn't ever getting the photos I ended up getting them at *******. ******* had them printed same day.



      Sincerely,



      ****** *******

    • Initial Complaint

      Date:30/04/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a computer Dec 16 2022, been trying to return as the item hasn't worked since we bought it. The package was delayed and we didn't receive it til Jan 4, when promised on Dec 27.
      The cost of the unit was 526.00 and the third party seller will not return this item.

      Business Response

      Date: 03/05/2023

      customer was contacted.

      Customer Answer

      Date: 04/05/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** ****

    • Initial Complaint

      Date:27/04/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchases a desk online on. April 14. I decided last week it was too hard to out to together. Last Thursday April 20 i returned to the store on Eglinton Ave E. They told me refund processed asap..should receive in 3 to 5 business days . Order # online is *************
      Today no refund received in ******.. customer service says they refunded me.

      Business Response

      Date: 28/04/2023

      Customer has been contacted.

    • Initial Complaint

      Date:25/04/2023

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order ************* was placed on April 18 and it was just partially delivered at my house. This was a dining set and Walmart delivered just the table. The chairs were never delivered.

      The escalations team mentioned that they wouldn’t be able to ship just the chairs. Apparently they lost this before even shipping. You can check in the tracking code from ***** that the label was created but there were no updates after that ************.

      I was instructed by the escalations team to return the table so they could process the refund and then I would be able to place the order again. I was also told that the refund could take up to 2 weeks after returning the item since it needs to arrive at the warehouse and only then the refund would be processed.

      This is terrible solution. First: I have already assembled the table and it’s a glass one. I now have to disassemble and I don’t have the original box anymore. It’s a glass table and high chance to get it damaged. Second: I will have to wait for 2 weeks to receive the refund and then I will need to place a new order and assemble everything again.

      This is unacceptable. I would like to receive the missing chairs (they have them in stock but no willing to ship from their inventory and instead they want me to return mine to place another order). If they are not willing to do this, I want my refund right away and they will have to pick up the table as is (without disassembling)

      Business Response

      Date: 26/04/2023

      Customer has been contacted

      Customer Answer

      Date: 26/04/2023



      Complaint: ********



      I am rejecting this response because: There was no satisfactory solution offered. Walmart just forwarded the message to another department.



      Sincerely,



      ****** *****

    • Initial Complaint

      Date:24/04/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was making a purchase of around 72.00 on April 15th, 2023 at store 1000 and wanted to pay 60.00 on debit, 5.00 on gift card and rest on another card. 60.00 got approved, but My other card was not working, so told the merchant to cancel transaction and redo the transaction removing one item, used the gift card again for the amount of 5.00, and then I paid 58.10 by debit which is shown on my statement. I then returned the items the same day, receiving a refund of 63.10 because merchant said they would refund me full amount on my card instead of the 5.00 gift card and 58.10 on debit. All I want is my refund from the store of 60.00 for the transaction that was cancelled, for which I have returned all items, but was still charged on April 24. Last 4 digits of card were ****,account number was ****.

      Business Response

      Date: 26/04/2023

      Customer has been contacted.

    Walmart Canada is NOT a BBB Accredited Business.

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