Complaints

This profile includes complaints for Walmart Canada's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Walmart Canada

  1940 Argentia Rd Mississauga, ON L5N 1P9

• 

  Walmart Canada

  1212 37 St SW Calgary, AB T3C 1S3

• 

  Walmart

  860 Langford Pwy Victoria, BC V9B 2P3

• 

  Walmart Campbell River Supercentre

  1477 Island Hwy Campbell River, BC V9W 8C9

• 

  Walmart Canada

  6801 Island Highway North Nanaimo, BC V9T 4T7

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:24/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Walmart is playing with me at this point.
  
  No refund for $60 ecoupon and won't provide a coupon code as I have asked for weeks.
  
  Told in spam folder but doesn't exist
  
  Please have Walmart credit my credit card at this point as I've wasted hours trying to get them to honor a coupon I am entitled to..
  
  Spent 40 minutes on phone Friday calling for help using "non existent coupon code". Only to be HUNG up on not once but Twice !!!
  
  Customer service is rude and of no service at all
  
  At this point I want a $60 credit applied to my credit card as they are useless or trying to make me give up trying.
  
  Please help me get the $60 they owe me for not honoring their save60 coupon

  Business Response

  Date: 26/04/2023

  Resolved

• Initial Complaint

  Date:21/04/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RE: Order#*************
  Name: ***** ****** Email Address associated with the account: ***********@******com
  
  
  Dear Customer Service Team,
  
  I am writing this email to express my disappointment with the service provided by your company. On April 20th, 2023, I placed an order from my account and requested that it be delivered on April 21st, 2023. However, I was surprised to learn that the order had been canceled without any explanation. This was extremely frustrating as the order was important and required for a specific purpose.
  
  I am extremely disappointed with the level of service that I have received from your company. I have ordered from my wife's account on multiple occasions, and this is the first time that I have received such bad customer service. Canceling my order without giving me any valid reason is not how you should treat your customers.
  
  On April 21, 2023, I contacted the customer service department at 1-800-328-0402 to inquire about my order status. The representative I spoke with was unable to provide a clear explanation as to why my order had been canceled. Despite my repeated requests for him to follow up with the store, he placed me on hold and later informed me that they could not locate either the order number or my name in their records.
  
  When I requested that the matter be escalated, he assured me that he would connect me with his supervisor. However, after waiting for five minutes and being put on hold, nobody picked up the phone. Eventually, I had to hang up with no resolution to my issue.
  
  I am requesting that you provide me with compensation for this appalling service. I would also like you to ensure that this type of incident never occurs again in the future. As a loyal customer, I would like to believe that my emails and orders are valued and that my satisfaction is a top priority.
  
  I hope that you will take this complaint seriously and take the necessary steps to rectify the situation. I look forward to hearing back from you soon.

  Business Response

  Date: 26/04/2023

  Customer has been contacted

• Initial Complaint

  Date:20/04/2023

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a *********** * online recently and chose the installment option since it was a big purchase. Order was delayed by more than 2 weeks so had to follow up since it was showing that it was delivered at the store.but I still couldn't pick it up. Saw that it was fully charged on my credit card even before I could pick it up so had to call customer service to escalate it to a manager and they told me that I'll expect a call from a manager soon. After 2 days my console was miraculously available for pick up but when I spoke to the manager he told me that only the walmart mastercard department could help me with my psyment installment problem. Called walmart financial and they said that since walmart canada was the vendor then I needed to sort it out with them and then called again to speak to a manager that said.he was going to escalate it to tech support since it's probably a glitch in the app. Just got a message today saying they could not help with the problem. So frustrated with being promised something and being tossed around. It's like walmart is purposely trying not to help so that I'll get tired and give up.

  Business Response

  Date: 21/04/2023

  Customer has been contacted

  Customer Answer

  Date: 21/04/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I have not been able to talk to someone and agent has just left a voicemail on my phone then when I called back they did not pick up. 
  
  
  
  Sincerely,
  
  
  
  ********* *********

• Initial Complaint

  Date:20/04/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I didn’t receive my order, I even got a email saying I wouldn’t be charged for it but I still was. I paid in gift cards and still haven’t received a refund plus my account got suspended. I understand the suspension to an extent, however, I should not be forced to pay for something I didn’t receive.. even when I was told I wouldn’t have to pay for it yet still did. Order #************* Was make on March 31, 2023 in the amount of 299.45. I want a full refund as promised even if it’s to a new gift card that I can use in store. The service I’ve been getting is not ok and I need this resolved

  Business Response

  Date: 24/04/2023

  customer was contacted.

  Customer Answer

  Date: 24/04/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  I deserve a refund for something I didn’t get
  
  Sincerely,
  
  
  
  ******* ********

  Customer Answer

  Date: 10/05/2023

  I still haven’t received a refund or any kind of resolution 

  Business Response

  Date: 12/05/2023

  customer was contacted

  Customer Answer

  Date: 17/05/2023

  
  
  Better Business Bureau:
  
  
  I am waiting for the refund that was promised to me as I signed the form that Walmart has requested of me.
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ********

• Initial Complaint

  Date:20/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had ********** charges throughout my bank account this is also why my account was closed.
  I have attached my dispute notes in the complaint form to show how much money I have lost. I contacted my bank they refer me back to Walmart.
  I’m just looking to receive a gift card to help me out for a while well I dispute charge backs. * Thank you

  Business Response

  Date: 21/04/2023

  Customer has been contacted.

  Customer Answer

  Date: 21/04/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: 

  I have been in contact with my bank. They are saying that any charges prior to the last 90 days cannot be contested. All charges from 2022 im looking for compensation from. The bank is telling me to refer back to you for those charges. They have contested anything within the last 90 days 
  
  
  
  Sincerely,
  
  
  
  ****** ********

• Initial Complaint

  Date:19/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I accidentally paid $2,000.00 on my closed Walmart credit card ($0 balance) on January 23, 2023. I contacted Walmart, my account was reopened, however the $2,000.00 I accidentally paid is not showing on my account. After multiple calls to Walmart, I have still not been able to resolve this issue. As per Walmart, I contacted the issuing bank and was advised that there was nothing that could be done aside from reopening the account, which I did. The CSR hung up on me.
  
  I contacted my bank, they investigated, however, they were unable to resolve the issue stating they were unable to get a response from the bill company after several attempts.
  
  Needless to say I am frustrated from the lack of assistance and I am simply requesting my money back.

  Business Response

  Date: 21/04/2023

  Customer has been contacted.

• Initial Complaint

  Date:18/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered groceries online for delivery. A number of items were missing. I requested refund online and my account was suspended/closed. Walmart refused refund and refused to deliver my missing items.
  Customer service representatives were rude, disrespectful and unhelpful. Refund issued should be $45. (Out of my total bill of $415)

  Business Response

  Date: 26/04/2023

  customer was contacted.

  Customer Answer

  Date: 26/04/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  customer service continues to tell me that they are looking into this. No action has been taken on businesses behalf. My refund was not issued, and my product was not received. My online account was suspended prior to issuing me a refund or giving me my missing products. Looking into why my account was suspended is a lost cause and I refuse this response. My credit card was unlawfully charged for an item that was not received, and Walmart is refusing to provide a refund. Further action will be taken on my part if a refund is not granted.
  
  
  
  Sincerely,
  
  
  
  ********* *********

  Business Response

  Date: 03/05/2023

  the customer was provided the reason. ****** *** *** ********** *** ******** ********. We are closing the case on our end.

  Customer Answer

  Date: 05/05/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  I did not receive refund or missing product. 
  
  
  Sincerely,
  
  
  
  ********* *********

• Initial Complaint

  Date:18/04/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought an electric wheelchair for a disabled family member through Walmart.ca. Product received did not match specs on the site and build quality is atrocious. The website listed a regular price of over $5000, and a sale price of $1999. The wheelchair doesn’t even come close to meeting performance and quality of a comparable $5000 wheelchair. **** ** ***** ********* ** *** ******* *********. The product would be hazardous for a disabled person to use. For these reasons I wrote to Walmart and requested a return.
  
  I have requested a refund over a week ago and I haven’t received any response from Walmart. I have attempted to contact Walmart several times about this to no avail.
  
  For the reasons above, I am formally filing a complaint against Walmart and it’s affiliated third party vendors. It is unacceptable that I have to go file a formal complaint in order for Walmart to address concerns. This happens every time I have an unsatisfactory experience with Walmart. I have to waste significant time dealing with Walmart incompetency. Therefore I require a payment/refund of the full $5000 list price of product since that’s what they think the regular price should be.

  Customer Answer

  Date: 19/04/2023

  I have been trying to do a return of an online order and Walmart keeps on ignoring me. Need full refund and compensation for my time

• Initial Complaint

  Date:18/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was convinced by high pressure staff at ********* ****** to sign up for their credit card, to save on my groceries. I paid off the bill in total but ever since then I have received bills from them: the first for 2 cents, which I sent a nickle in the mail but customer service claims not to have received it. The staff who handle Walmart's credit cards were extremely ignorant, and rude. Then, I received a second bill for 2 cents, which I paid 5 cents again at Customer Service, ********* ******, (***** *** *********** ****** *** ****** ** **** ** *** *****). Today I received a bill from them for 3 cents. I tore up their **** credit card, and they are still harassing me.

  Business Response

  Date: 20/04/2023

  Customer has been contacted

   

• Initial Complaint

  Date:17/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email notification on March 24, 2023 about a very large expedited grocery order on my credit card which I did not place for over $500. I live in ********** and the order was placed for pick up in a *************** store which is 45 minutes away. Since all my interactions have been with Walmart in *********** I used this as the BBB location. I called Walmart a few minutes after receiving the email to notify them. They were very nice but did not follow through even if they said they would cancel the order. If they had followed through there was enough time to stop this ***** which could have been averted but there was no due diligence. On April 12 I received a letter stating the charge for the fraudulent order was charged back to my credit card. I never gave my credit card or NIP to anyone, but the thieves seemed to have them. This charge needs to be removed from the credit card. * ******* *** ***** *****, but there are others concerning the order being ready, items substituted/cancelled and a refund of $13. * ******* ** ***** ****** ** ******* ***** * **** **** **** * **** * ****** ******. I can provide all emails if you need them. Thank you very much for your support, it is much appreciated.

  Business Response

  Date: 20/04/2023

  customer was contacted.