Complaints

This profile includes complaints for Walmart Canada's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Walmart Canada

  1940 Argentia Rd Mississauga, ON L5N 1P9

• 

  Walmart Canada

  1212 37 St SW Calgary, AB T3C 1S3

• 

  Walmart Campbell River Supercentre

  1477 Island Hwy Campbell River, BC V9W 8C9

• 

  Walmart Canada

  6801 Island Highway North Nanaimo, BC V9T 4T7

• 

  Wal-mart Canada Corporation

  1576 Regent Avenue West Winnipeg, MB R2L 0X1

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:15/02/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order # 9292293002129
  Walmart Canada
  On Dec.29th/22 I ordered 6 pairs of PJ’s from Walmart online. Total $53.33
  I picked up the order Jan. 10th/23. It was missing 2 pairs of PJ’s. ($24.15) I
  filed a complaint with Walmart Canada. I have the packing slip that says only 4 pairs were sent. It’s been over a month of back and forth’s only to be told to keep waiting. They are escalating the issue. They can’t seem to contact their supplier/packer. It’s been almost 5 weeks and no response. I shouldn’t have to wait for my refund until they sort it out. I have the packing slip stating they only sent 4 pair. I want my refund.

  Business Response

  Date: 21/02/2023

  resolution provided on February 16th 2023

  Customer Answer

  Date: 21/02/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:14/02/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 7 calendars on the 13 Nov 2022 at 14.97 each and I happened to need one more later so I ordered it on Nov 27 for the price of $9. I called customer support at ###-###-#### on the 29 Nov 2022 for a price adjustment. The agent told me she couldn't do it and it will be escalated to a higher level and I will see a refund email within 48 hours. I am still yet waiting for a return email after 3 days. The two order numbers are ******* and *******. I am located in Canada.Thank you.
  I sent an email to follow up and a reply from Walmart USA on Dec 2, 2022
  Thanks for contacting us about your online order. Our online department assists with this issue. We are forwarding this to that team so they can resolve this issue. They should contact you back within a few business days.
  I called ###-###-#### option 5 on Feb 9, 2023 to the photo center to follow up again since it has been over two months and no one contacted me. I was asked to escalate it to **********.ca@*******.com.
  Price adjustment on Photo Center wasn't listed as restriction on price adjustment and i am entitle to.

  Business Response

  Date: 15/02/2023

  customer has been contacted

   

  Customer Answer

  Date: 15/02/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Walmart sent me an email as below and I am still yet to heard back from them. This is what happened last time and no one contacted me after for my refund.

  We are writing to you regarding a concern that we
  received from the BBB. Please be advised that we have sent an email to the
  appropriate department for further review.
  
  
  
  *** ***

• Initial Complaint

  Date:14/02/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought jewelery via walmart online, from a 3rd party vendor in Florida (complain lodged agains them at BB USA already). Walmart refuses to help us *** ** *** **** ***** ** ****** ** ****** *** ****** ** **** ********* and we're getting run around *** * *** ** ** while they hide behind the fact that their seller is 3rd party and they can do nothing to help us. It's WALMART CANADA that's on my **** statement, not ***** *** in the US. There's a big guarantee on their purchase page (*** ********) that clearly states 100% Satisfaction Money Back Guarantee: Lifetime Warranty by Jewelry By ***** *** for defects and NO ONE will honour it or make anyone honour it, and we're out $1000 and have a broken, unrepairable gold bracelet that is CLEARLY suffering from a manufacturing default. We've been at this with both entities for WEEKS only to receive more bafflegab *** ** from Walmart this morning by phone. We're furious and only want to be made whole. HELP!!!

  Business Response

  Date: 16/02/2023

  customer has been contacted

  Customer Answer

  Date: 16/02/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  This is insufficient and Walmart doesn't 'get it' and is leaving us high an dry.

  
  *** ********

  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:13/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Walmart is not honoring the "price adjustment" that they promised over the phone for an out-of-stock order that was later back in stock.
  ---
  1) Original Orders: *************, ************* - placed Nov 22 and canceled on Nov 29 because items ended up being out of stock
  2) On Dec 9, I called customer service because I noticed the item back in stock. Customer service advised that if I saw the exact SKU in stock, I could place an order and call back for a refund of the difference within 30 days.
  3) On Dec 21, I placed order ************* with the exact same item.
  4) On Dec 22, I called back for a refund of the difference and was advised that the issue was escalated / would take 2-3 business days for a refund.
  5) On Jan 7, I called back to follow up and was advised that the issue was escalated / would take 2-3 business days for a refund.
  I have still not received a refund and feel that I have been given the runaround. Please arrange for a refund of $293.95 ($384.29-$45.17x2)

  Business Response

  Date: 13/02/2023

  Customer has been contacted

• Initial Complaint

  Date:12/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a couple orders that items came broken n they r giving me a hard time with a refund for each of the three items. I explained that I cannot bring items back to the store as *** * ***** ** ** *** n don’t drive. I also don’t own a printer. A carrier is to pick up these items n provide return labels for me. Knowing all this, they keep stalling by sending these situations to an “ESCALATION TEAM” (laughable) They were sent all relevant info INCLUDING PICTURES & a VIDEO, yet they still stall. Today on the phone I was also hung up on by telling me I’ll be put on hold-they never returned. More emails were sent today , back n forth, n still they do nothing. They have pictures & a video that they’ve acknowledged!!! ******** * ********. I want my refund. They put items in a box that was WAY TO BIG without proper padding. *** ******** what else can be expected. * ******* **** **** ***** ****** ********* **** **** *** I’m not throwing away over $45 ******* ** ***** ************ * **** ** ******* *** *********. Please help. TWO orders- *************( 2items) *************( 1item) This should not happen. * ***** ********** **** ****** ** ******* ****** ****** **** *** **** ** *** **** **** ** *

  Business Response

  Date: 13/02/2023

  Customer has been contacted.

  Customer Answer

  Date: 13/02/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *******

  Customer Answer

  Date: 13/02/2023

  Part of my complaint is that I need them to pick up the broken items as I don’t drive n am on my own. They not only understand this but they have the provision to have the items picked up by a carrier WITH return label included. ( I don’t own a printer as they also know )
  They have stated in their emails once again that my refund is issued once they receive the items back….. without supplying the carriers to pick them up!!!
  I’m tired of their horribly disrespectful attitude towards me as a customer, they just don’t care.
  I’ve been offered coupon codes ( through them  ,as well as the Niagara Falls store ) but not one can be used…. HOW TYPICAL, offering something for my trouble, with absolutely no way of indulging in it. At least they  “look good”.
  They’ve acknowledged the pictures & video I sent of all three broken items. Obviously it isn’t my fault the condition they came in. They r counting on the fact that I cannot get to the store to return the items- really, if I could, I’d purchase them in person instead. That way I wouldn’t be purchasing broken items.
  They should refund me asap, as they know the condition of each item’s, THEN, if they want the items back, COME n pick them up via a carrier. Either way, my refund should be refunded immediately…. returned or not.
  I don’t know what else to say to make it any clearer.
  It’s shameful the tactics they will  use on their customers, I’m sure I’m not the only one…. *** **** *** *** ***** ****** ** **** *** * ********

• Initial Complaint

  Date:11/02/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 7th/8th 2022, I ordered a 4 person Saskatoon hot tub from Walmart.ca under my name & account information. The hot tub was ordered with my spouse's credit card. $4942.62 was labelled pending the day of making the order. We received one confirmation email & the delivery date was posted for November 21st of 2022. Order number was #*************.
  On November 16th 2022 payment was taken fully from the credit card for the purchase, & that same day they took payment we received an email from Walmart saying our items were on the move.
  
  Low and behold November 21st comes around & we see no movement on the Walmart website where tracking is held, & nothing was delivered. On November 22nd 2022 we got an email from Walmart that our item is delayed & to check for updates on the order tracking page.
  
  A few weeks go by & no update. I call them through the contact number posted on their website. Someone over the phone proceeds to tell me that he will forward this as priority to the escalation team who will then be contacting me in 3 business days by phone or email for an update, tries to reassure me that if Walmart took payment, then they will get me a hot tub & just "be patient."
  One final email from Walmart after this phone call - with a small update on the issue at hand and I will quote the email: "tp - stuck in processing > DSV order
  we wanted to give you an update on your most recent case (*************). It's taking a little longer than expected to resolve the issue but our team is working hard to bring you a solution as soon as possible."
  
  This was the last email. I've called countless times (over 15 calls) and they always tell me the same thing, wait 3 days for word from our "escalation team". It's been 3 months with NO EXPLANATION & NO DELIVERY DATE. Now I want my money back & they're saying I need to hear back from the escalation team to get my refund, when I've never talked to them directly. Just giving me the go around. I WANT MY MONEY BACK.

  Business Response

  Date: 13/02/2023

  Customer has been contacted

  Customer Answer

  Date: 18/02/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you. 
  
  
  
  Sincerely,
  
  
  
  ******** ********

• Initial Complaint

  Date:10/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My orders keep getting cancelled when ordering on Walmart online, they *** say that it is a payment issue but I obviously got charged through my ******. Since the order is cancelled, I'm expecting AT LEAST a refund for the non-fulfilled order, but according to ****** there hasnt even been one initiated. Customer service is utterly useless and a headache. This has been a horrible experience. The order number is ************* and the amount charged is $1,354.87.

  Business Response

  Date: 13/02/2023

  Customer has been contacted.

• Initial Complaint

  Date:09/02/2023

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good day my name is ***** ******* of ***** ***** Rd Beausejour Mb
  i applied for a Walmart card September 2022 and todate i have not received the card.
  I was told the card was sent to the wrong address.
  
  I want to inform you also that I am constantly being ******** by the employees of Walmart via telephone. I am being told and demanded to pay 500.00 owed on the card which I am not aware of any transaction done.
  the card has not been delivered to my address and has not been activated to use. Despite the numerous times I have been contacted for my address and other informations to resend the card numerous times .
  
  The day i was being offered a Walmart card i purchased groceries with my own personal Credit Card which i received a receipt from the cashier and i was billed from my Bank on my ********* statement for the groceries in the sum of $500.00
  
  According to the employees calling and ********* me ,I was told that the walmart card which they offer me was a bill of $500.00 on that same day for groceries , i was also billed on my personal card from my bank also.
  
  I have not received any statement proof of a transaction made for the $500.00 with no date no time from Walmart ***** ** ******* ************** *** ******** ******* * ******** ********* *** ******* **** ** ***** ***** * *** ********** *** ** *********** ** **, I was also billed on my personal card from my bank also for the same transaction.
  
  I HAVE CONSTANTLY BEING CONTACTED VIA MAIL AND PHONE to pay my bill on the Walmart card therefore i will not pay the money billed on the card which i have not to date receive any card.
  
  I HEREBY MAKING A FORMER COMPLAINT TO THE CREDIT CARD BRANCH TO RESOLVE MY ISSUE AS EARLIEST ANY ASSISTANCE GIVINE TO ME WILL BE OFG REAT HELP
  THANK YOU
  ***** *******

  Business Response

  Date: 09/02/2023

  Customer has been contacted

   

  Customer Answer

  Date: 18/02/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I have never received a card or reciept of any goods. I have no proof or statement sent to me with my signature. I need a proof of transaction 
  
  
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:08/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Walmart Extended Warranty plan back on March 9, 2021 when I purchased a laptop for my daughter to do her online schooling. I took it the Walmart by my residence on Fourth Avenue in St. Catharines and they refused to help and told me they could not help with what I was explaining to them about what happened. The left side of the laptop on the screen is coming apart with side panelling and the screen cannot close without a cracking sound. The crack is now leading to the front of the laptop and cracking the top of the ** laptop and I have to use black masking tape on it to prevent it from cracking. As well as the Y letter on the keyboard has come out too.
  
  I purchased the extended warranty due to the fact, my children under the age of 12 was going to be using it and knew if it was damage by her or had other issues I would be covered. I did this has children are destructive with technology products. Now Walmart is not honouring their extended warranty with what I purchased. I simple either want a repair of the laptop with a loaner while the repair it, a full refund or a replacement ** laptop for the whole value of the laptop including the whole price for what I paid in total.
  
  The claim process online is not even through their website a secondary company which I was unaware of when I purchased it and/or even told, they are telling me that I am not covered. I would like it resolved before March 9, 2023 as to when my warranty expires. This is not the first time I have an issue with Walmart with their extended warranty policy and products, ** * **** ***** ******* *** **** *** **** ***. * **** ******** ** ******** ******* *** ******** ** **** ** ****. I had purchased the laptop when I was living in Mississauga. I do not know if this was a reason why they did not help me at all.

  Business Response

  Date: 09/02/2023

  customer was contacted.

• Initial Complaint

  Date:08/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a blender online for $124.28, and was supposed to be delivered Dec21,2022.
  
  As of Feb8,2023 the item has not yet been delivered. Have repeatedly called Walmart to request a refund. They repeatedly tell me the case is in escalation.
  
  I have spent far too much time calling them for escalation and updates.
  
  Would like a refund, and to have their system improved, or let others know of this terrible system used by Walmart online.
  
  Thank you

  Business Response

  Date: 09/02/2023

  Customer has been contacted

  Customer Answer

  Date: 12/02/2023

  
  
  Complaint: ********
  
  
  
  I am accepting this response for refund. However, the customer support system needs a re-evaluation.

  There is currently no way to request a refund prior to receiving then re-shipping an item. This is a waste of time for the customers, let alone the waste in shipping.

  I would like some acknowledgment of this process deficiency and that it will be evaluated.

  Thank you