Complaints

This profile includes complaints for Walmart Canada's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Walmart Canada

  1940 Argentia Rd Mississauga, ON L5N 1P9

• 

  Walmart Canada

  1212 37 St SW Calgary, AB T3C 1S3

• 

  Walmart Canada

  6801 Island Highway North Nanaimo, BC V9T 4T7

• 

  Wal-mart Canada Corporation

  1576 Regent Avenue West Winnipeg, MB R2L 0X1

• 

  Walmart Canada

  5302 Discovery Way Leduc, AB T9E 8J7

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:29/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought one of their $45 deluxe shopping carts last year. The wheel broke when i tried to get off a bus with the cart. Walmart doesn't sell the replacement wheel's. The only place you can get them is through a 3rd party seller on Walmart website called ****** ********. As a consumer I feel uncomfortable dealing with 3rd party sellers as we don't know who we are dealing with or if we will even receive the paid for product. Walmart should be selling the replacement parts as they sell the carts. I called the Walmart call center to complain and the female agent refused to help me, would not let me speak to manager

  Business Response

  Date: 30/01/2023

  Customer has been contacted

• Initial Complaint

  Date:28/01/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 25/1/2023 I ordered online from Walmart. On the same date, the tracking information stated from item ordered then shipped and finally got a email saying it has been delivered all in one day. I used chat function to contact Walmart as I have not received the item at all. The agent suggested I should wait till end of the day then call back if I still have not received it. On 27/1/2023 I called Walmart on the phone, first call the agent told me my credit card did not release the fund to pay and I should call credit card company. Five minutes afterwards, credit card company told me it has already been charged, I called back and started from beginning, this time the agent hung up on me after telling me to hold twice on the line. The third time I called, this agent told me it is the carrier who returned the item and nothing to do with Walmart. At that time, I told her I preferred them to send again and she said she is unable to do so but to advise me to reorder online.
  So in one day the item was ordered shipped and supposing “delivered” and most importantly my credit card is charged and nothing received. I got 3 different replies plus 1 just hung up and none help to resolve the issue. Also Walmart in one day changed the price of the item. Is this false advertising? The order # *************
  * ******** *** *** ************** **** *******.
  This is most confusing and I need the truth as I have been told by 4 different agents giving 3 different answers with 1 just hung up.

  Business Response

  Date: 30/01/2023

  resolution provided.

• Initial Complaint

  Date:28/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Walmart is charging me 60$ for 20 rolls of toilet paper that we’re supposed to be included in my grocery order but somehow came from a “third party” ****** **** has not picked it up yet and I want to cancel the order but when I try to contact them nobody responds on their chat/support the order number is ************* and I expect a full refund immediately,thank you ,*** *****

  Business Response

  Date: 09/02/2023

  Customer has been contacted

  Customer Answer

  Date: 09/02/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: they never even sent it yet ! It’s still sitting somewhere in limbo since January! 
  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:27/01/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had ordered yesterday from Walmart.ca, January 26th, 2023. I scheduled and paid for a delivery between 5 and 6 pm EST. I have received notification my order is “delayed” and to contact customer service. I have contacted twice now, to no clear answer as to why my order is delayed or when it will be delivered, if even delivered today. They claim to be unable to assist me with this until tomorrow. They have already taken my money from my bank account and are refusing to provide a clear answer or solution to their failure to deliver on their products. I want my order refunded, or at least the $6.97 delivery fee, and the $3.43 for a driver tip, considering the fact the driver may not show up until 10pm and if they don’t arrive I’ll have to call back at 10pm to figure out why.

  Business Response

  Date: 30/01/2023

  Customer has been contacted

• Initial Complaint

  Date:27/01/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 25, 2023 I placed an online order #************* with Walmart.ca.
  Order Summary
  Subtotal
  $75.35
  E voucher
  -$14.96
  Delivery
  $10.97
  Taxes
  $1.43
  Total charged to card
  $72.79
  
  
  Walmart had an online promotion “savetime60” in which they offered a $15 discount on each of 4 orders over $75. They missed 2 delivery times. I had a chat session to find out when the order would be delivered. Walmart substituted the water with unauthorised, more expensive 12 packs. The chat agent apologised, refunded the water (return #**********), and the delivery cost as an apology. The next day the order was delivered, missing the almonds. I informed them that the order was missing the almonds. They cost $14.96 x3 = $$44.88. They said they would refund me the cost of the almonds and said the cost was $35.94. Walmart conflated the $15 promotion with the missing items while it was their fault that the items were missing. I asked for $44.88 to be refunded. They refused. I told a supervisor that I couldn't use that portion of the promotion on a later purchase, clawing back $8,94 of the promotion would make me lose it permanently, the promotion became a “savetime51.06”. He offered a $5 coupon, less than what I was losing. I was offered a $10 coupon. I asked for compensation for spending over an hour on this. He escalated it. I missed their call the next day. They left a voice message saying they were refunding me the cost of the almonds and that they had already given me a savings on the delivery with no mention of the $10 coupon. I called to find out the amount of the refund, $35.94.
  
  Walmart didn't make it know if the bill dropped below $75 due to their mistakes that they would claw back the discount. I lost the use of the promotion. I’m not getting the full cost of my missing items back, they conflated 2 issues that were separately identified on the invoice and reneged on the $10 coupon. I want a full refund of the almonds and the $10 coupon that was offered.

  Business Response

  Date: 30/01/2023

  resolution provided.

• Initial Complaint

  Date:27/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order number ******* (December 12, 2022) was never received.
  Call to customer service placed on January 12, 2023. Customer service agent advised that a refund would be issued and a confirmation email sent within 72 hours.
  Call to customer service placed on January 27. No refund had been processed and I was given the same answer.

  Business Response

  Date: 10/02/2023

  Customer has been contacted

   

• Initial Complaint

  Date:26/01/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a scooter online for my partner my partner didn't want it went to return it was told I couldn't because It was over 150 dollars went to return it through the mail found our it was a 3rd party supplier try contacting the supplier no reply contact walmart they try contacting supplier no reply walmart tells me I can refund it but haven't wait a couple days thus has been going on for 3 weeks now and they just keep telling me to wait a couple days ibhace a screen shot if the online refund policy and it clearly states returns can be done can store for this product under their refund policy so I'm not sure what the issues is but I'm tired ofcbeingvtold to wait 2xdays or to try jn store again thecthjng ain't light and its awkward to lug around

  Business Response

  Date: 27/01/2023

  Customer has been contacted

  Customer Answer

  Date: 31/01/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:Here is the screen from Walmart's website stating it can be returned to the store I'm not sure what other information might be needed as it clearly states return to store and then yes! Please provide me with info on how I may proceed with the return 

  
  

  Thank you 

  
  

  *** ******* *** *******

  From: ****** ******** <*********@*******.com>

  Sent: Tuesday, January 31, 2023 12:04:42 AM

  To: Walmart.ca <*************@***************.com>

  Subject: Re: BBB [Incident: *************]

   

  Hi yeah I do not accept that answer first of all the seller you mention will not communicate back to myself or Walmart and 2 I have a screen shot from walmarts website stating it can be returned in store and 3 at no point was I told that I was purchasing from a 3rd party seller during the checkout process and 4 the reason you have several escalations for this is because the 3rd party seller you have listed to sell on your website won't even contact Walmart back I will get the screen shot from my other phone when I get to work tomorrow and what about the calls to Walmart l telling me that if the seller didn't contact me or them that rest assured the return would be taken care of I have about 5 of them and how the last rep that hung up on me. And why Walmart would have a third party seller on their website with **** ****** ******* on their website? Like had I known that Walmart even has 3rd party sellers I would have done my research I purchased from Walmart because its Walmart I buy everything from Walmart because I trust buying products from Walmart if I wanted to buy front a 3rd party seller I could have went to wish or ********** or ******** and oaid half the price but I bought from Walmart because I knew I could return it if my partner didn't like it, or want it.

  
  

  So now what do we do? 

  
  

  On Jan 30, 2023 8:31 a.m.,EE3
  

  
  
  
  Sincerely,
  
  
  
  ****** ********

• Initial Complaint

  Date:26/01/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At beginning of Jan, 2023 I tried to order a mattress and bedframe combo from Walmart Canada Online. * **** ******** *** ***** **** ** ***** ** *** ******** **** **** ** *** *** **** *** ** **** **** short time after the order I received Cancellation from Walmart. This occurred for total of approximately eight times as Walmart Online kept insisting my Debit Card was failing. After about four times, I placed the order with my bank on the phone with me and we saw the debit occurring successfully for $486.75. While I continued the conversation with ** ****** *****, about ten minutes later Walmart redeposited the funds back into my account. Trying to explain this to Walmart Online despite numerous escalations has fallen on deaf ears. Even as late as two days ago they insisted my card was failing. *** ******** *** ***** my purchase in-person at Walmart in Niagara Falls, ON on Jan 2nd when I bought comparable product along with a chair. Excluding the chair I am seeing approximately $100 more in total cost for mattress and bedframe. As a matter of fact, same Debit Card was used for the in-person purchase proving in fact my Debit Card was Not the problem. I have noticed over last few days neither of the two items ordered online are available anymore at Walmart Online but this too doesn't seem to matter to the managers I have been speaking to with them refusing to perform any adjustments. It is Very Obvious to me at this point Walmart had some sort of an issue in their backend processing the order and thus kept cancelling the order. My point is that they advertised these two products at certain price and refuse to honor that price for comparable products at the store which caused me approximately another $100 as well as well over two days time total in not only having placed the orders about eight times on Jan 1st but then way too much time in attempted resolution. I am requesting adjustments for extra money paid and reimbursement for the aggravation caused

  Business Response

  Date: 27/01/2023

  customer was contacted.

  Customer Answer

  Date: 02/02/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  The response received from Walmart was 'Customer was contacted' without anything further.  Even prior to reaching out to BBB, Walmart Online Dept has followed up on each of my attempts to obtain fair resolution by casually dismissing my concerns.  In the complaint filed with your office, I proved it was not my payment method but a back-end order processing issue at Walmart since I used the same Debit Card at in-person purchase as I had online.  They are simply in mode of providing cursory responses in hopes the customer goes away.  I ask for Walmart to honor the price I would have paid online and reimburse me for all the aggravation/time since.   I made the mistake to choose Walmart for this purchase and want Walmart to honor what the price they advertised on Dec 31st for the frame/mattress combo.  Thank you for your help in obtaining some sense of fairness at Walmart.  
  
  
  
  Sincerely,
  
  
  
  ***** ******

  Customer Answer

  Date: 08/03/2023

  I would like to let you know that Walmart finally credited the difference of the price back to my Debit Card on Mon (total credit given was $100+tax).  Thank you so much for your help! 

• Initial Complaint

  Date:26/01/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,
  I placed an order on Walmart.ca online , order # 2232335000240. I received the item ( mattress topper) and am very disappointed . The topper appears as if it was unevenly cut , does not fit appropriately over the bed and there is an overlap . It clearly looks like an item that was returned and put back into circulation . I contacted Walmart , told me they couldn't refund me and can't even return the product . They told me to contact ***** ( the manufacturer) which I did, and they told me they cannot help me with this item since it was sold by Walmart . I contacted Walmart again to let them know . They offered me no resolution whatsover . I am trying to email the company ( Zinus) and it doesn't allow me to submit my complaint . I made sure when I ordered that the item is sold and fulfilled by Walmart , which it was , as I do not like to purchase from third party sellers .

  Business Response

  Date: 26/01/2023

  This has been resolved.

  Customer Answer

  Date: 26/01/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:25/01/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received dented and scratched freezer via order *************. Spoke to an agent and they submitted a return request and denied replacement stating that I need to place another order. Received another call from escalation team and requested replacement or discount to keep the damaged product but was denied again. I am reaching out in the hope to get a replacement or a % discount to keep the damaged item since the product was working when plugged.

  Business Response

  Date: 26/01/2023

  Customer was contacted. 

  Customer Answer

  Date: 26/01/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I have received no call/email from walmart yet.
  
  
  
  Sincerely,
  
  
  
  ******** *****