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Business Profile

Department Stores

Walmart Canada

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Department Stores.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 25% of complaints as a representative sample.

Complaints

This profile includes complaints for Walmart Canada's headquarters and its corporate-owned locations. To view all corporate locations, see

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Walmart Canada has 206 locations, listed below.

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    Customer Complaints Summary

    • 1,307 total complaints in the last 3 years.
    • 513 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:17/01/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like to forward a complaint regarding the Walmart online order no. *************.This order completed on 23Nov2022 and with 30 days to return to the Walmart. But there is a snow storm in Ontario, Canada dated 23Dec2022. I can’t go to the Walmart for refund. Then I inform the Walmart customer team and the operator tells me to return it on 24dec2022. I follow the instruction and went to steeles and markham road Walmart (store no 1080) dated 24dec 2022 to return. However I can’t refund it as over 30days in the system even for one day. She provides me the phone number for Walmart online help desk to ask for help. In customer service, Ms. P. dated 24dec2022 is telling me that she will send an email to the seller and I can return to Walmart if seller agreed. But she i* * ***** *** never send email to the seller.
      My nightmare is starting by calling the Walmart online customer service .(**************).
      They just **** ** ** *** telling me they will send email to the seller.(**********). After a few days and I still did not have any reply or information from Walmart. I call to the online customer service to talk to Mr. Bhairab S. dated 28dec2022@4:30pm , Vidya dated 9jan2023 and Divyua dated 10jan2023@5:37pm. But my problem is still not resolved and they closed my case.
      I would be most appreciated if I can ship back the products to the seller provided me with the prepaid shipping label as early as possible. I keep contact heretohelp.walmart.ca and seller for more than a week. But there is no reply regarding in this case.

      Business Response

      Date: 18/01/2023

      customer has been contacted

    • Initial Complaint

      Date:17/01/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a blanket on Nov. 30/22, supposed to be delivered by Dec 26/22 never showed up. Contacted Walmart who contacted 3rd party seller who told me orders was lost. Cancelled order for refund and it is now Jan 17/23 and still no resolution. I am fed up with getting the runaround from Walmart

      Business Response

      Date: 18/01/2023

      Customer has been contacted.

      Customer Answer

      Date: 18/01/2023

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      *** ****

    • Initial Complaint

      Date:16/01/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online order for an a **** **** on December 22 Order # *************.

      After waiting for the merchandise to arrive patiently, since it was not received, I called Walmart Canada customer service to check on the status of my order. They advised me that the item is showing in transit and will be delivered to me in the first week of January.

      After I waited for a whole first week of January, I called again and was told the same thing the item is in transit and after my repeated requests, the agent on the phone advised me that they will escalate the matter and someone from the escalation team will call me back in the next 48-72 business hours.

      On January 14, I did receive a call from a Walmart Escalation team advising that the item was lost in transit. I really needed the **** as soon as possible for my daughter to use. I was advised that they are cancelling my order and will be refunding the total amount for $342.62 back to my credit card.

      I asked the agent on the phone if I could reorder the **** and would I be getting the same price of $342.62 if I made a new order to which the agent said yes. On the phone I also requested that they document the conversation we had and I reconfirmed twice with the agent that I would be getting the same price. The agent said to call them back once the order is shipped for them to do the price adjustment.

      I made the new order on January 14 Order # ************* with a total price for $456.63.

      I then called Walmart on January 15 and spoke with an agent and explained him the whole situation and he acknowledged to me that a price adjustment for $114.01 will be applied. He mentioned since the amount is more than $$100, he will have to send the request to the escalation team and someone will contact me in the next 48 hours.

      Today I received an email stating I received a price adjustment for $71.19 and not $114.01 which was communicated to me before.

      I called Walmart Customer Service and spoke with Kiran and was advised that the amount in the email mentioned is correct. Since she could not resolve the issue, I asked her to transfer my call to her supervisor.

      I spoke with Salman and he was really nice and apologetic about the whole situation. After reviewing all the notes he acknowledged that there is nothing more he also could do and acknowledged that the agent would have given me the wrong information about the credit. I requested him to listen to the calls I had made to the contact center and provide appropriate coaching and feedback to agents as they are definitely giving wrong information to customers which definitely does not look good on a reputed brand like Walmart.
      ** *** ****** **** **** ** **** **** ***** *** ** ****** ** * **** ****** ** ***** ***** * ****** ****** ** *****.

      I hereby humbly request that someone should really look into my concern and do the needful and provide me a timely resolution.

      Business Response

      Date: 17/01/2023

      Customer has been contacted.

      Customer Answer

      Date: 17/01/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** ******

    • Initial Complaint

      Date:16/01/2023

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an online order on Dec 1, waited for a month. Got an email on Jan 13, saying the order is being refunded. Reached Walmart within 5 minutes of the email, explained that theaccount is closed and the refund won't come through. After multiple back and forth between bank and Walmart, Walmart refuses to provide refund as a gift card or alternate method and shifting the responsibility on myself and the bank.

      Business Response

      Date: 18/01/2023

      resolution provided.

      Customer Answer

      Date: 26/01/2023



      Complaint: ********



      I am rejecting this response because:

      No resolution was provided 

      Sincerely,



      ****** ********

    • Initial Complaint

      Date:16/01/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      store 01008
      Dealt with
      Customer service supervisor/
      Store manager

      Numerous clearance items were listed as 75% off, but after buying, I noticed on receipt they were only 15-50% off the advertised price. I have pictures of posted prices.

      I went back and politely asked the CS supervisor why this was the case.
      she said that they were 50% off not 75%.
      But many were not even 50% off in terms of what I was charged.
      I explained
      So she contacted manager and response she got on phone was instant,
      "They are the right price"
      I asked if she could please have the manager meet me in the aisle, to show her the tags.
      She called her.
      I waited 10-15 minutes in aisle before returning to ask her again to call the manager.
      after another 5-10 minutes the manager showed up.

      I said "hello, are you the manager that is here to help me understand the price issue?"
      to which she sneered "I guess" rolling her eyes *** ***** **** **** 
      I calmly and politely explained the situation, and showed her the tags, she did not even look at them.
      She just said "they are the right price" as if she was dismissing me and annoyed at having to explain this to me.
      I again showed her the price tags and she repeated
      "they are the right price!"
      I said
      75% off as marked by signage, why are they showing up as different price on receipt?
      and CS supervisor said they were 50% off?
      "they are 50% off. they are the right price!" louder,
      I said well no that doesn't make sense either because the price I was charged was not 50%.

      So she changed stories "well then, they were already discounted 25%, so its another 50% off"
      still not the prices I was charged nor reflected in price tags and signage...
      but She kept changing stories, and repeating they are the right price...

      I asked does walmart not honor posted prices? or is there someone I can talk to from head office/corporate?and the manager just sneered, smiled and then said "yep go ahead" walked off.
      I stayed calm, civil and respectful despite this store manager

      Business Response

      Date: 17/01/2023

      Customer has been contacted

    • Initial Complaint

      Date:16/01/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a dvd and it had a crack in the disk and they would not return my money

      Business Response

      Date: 18/01/2023

      Customer has been contacted

    • Initial Complaint

      Date:16/01/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a sofa and Dinning table on Walmart.ca on Nov 27th, 2022. And I started a return at the beginning of the Dec, It took Walmart over a month to arrange for the pick-up company to pick up the Dining table, and It took over 3 weeks to get a refund after I refused the delivery of the Sofa. And by today, I still did not get the refund for the dining table.

      Business Response

      Date: 17/01/2023

      Customer has been contacted 

    • Initial Complaint

      Date:16/01/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Walmart.ca Order ************* I placed this order on Dec 25th and I still have not received it to this date. I have contacted customer support for a refund but they keep saying they cannot process the refund.
      Please process the refund for this order as I never got it.
      Thank you

      Business Response

      Date: 17/01/2023

      Customer has been contacted

      Customer Answer

      Date: 21/01/2023



      Complaint: ********



      I am rejecting this response because:

      I was sent a delivery proof picture of a door that isn't mine. ****** *** *** ******* ******** ** ** *****
      **********



      ****** ***

      Business Response

      Date: 21/02/2023

      Resolved

      Customer Answer

      Date: 21/02/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      The company has resolved the issue for me 



      Sincerely,



      ****** ***

    • Initial Complaint

      Date:14/01/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a ***** *** ********** vinyl Figure online for my grandson for Christmas on December 4, 2022 from Walmart.ca. Order ID is *************. It was sold and shipped by ********. The price was $25.54.
      It arrived at the store December 14 @ 11:10am, which I confirmed with ****** ****. Because I never got an email saying it was ready for pickup, I went to the store on 3 different occasions but was always told it was in transit; contrary to what the tracking summary showed. Tracking number was ****************.
      Finally I contacted Joscelyn, a manager at the Sault Ste. Marie, Ontario Walmart on Great Northern Road to see if she could help me find out what happened to this item. She was supposed to get back to me but never did. They offered me my money back, but I don’t want that. I want to receive the item I ordered, which DID arrive here. I’m assuming someone took it or it got lost? In that case they should do what’s right and obtain another one for me (the exact same) and send it to my address. That would satisfy me, and my grandson who was very disappointed when he didn’t get it.
      Thank you for your help. My contact info is:

      ****** ******** ** ****** Ave.
      Sault Ste. Marie, Ontario
      ****** ###-###-####
      **************@******.com

      Business Response

      Date: 17/01/2023

      Customer was refunded. 

      Customer Answer

      Date: 17/01/2023



      Complaint: ********



      I am rejecting this response because:
      I don’t want a refund. I expect to receive the product I ordered. If I was refunded then I will give the money back.

      The product I ordered and paid for arrived here at the Sault Ste. Marie Walmart as confirmed by ****** **** and Walmart.ca. So where did it go?  I feel they should replace the product they “lost”….nothing more, nothing less.

      I want Walmart to order me another one exactly like it and ship it to my home. That’s the right thing to do. 


      Sincerely,



      ****** ********

      Business Response

      Date: 14/02/2023

      Notification send to the appreciate department

    • Initial Complaint

      Date:14/01/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi
      On December 12 I did purchase a Christmas tree from Walmart Canada. Which I was later explained was through a 3rd part seller - ********. On the 16 of December I received the package which first was the wrong tree and on top of it the item was incomplete. The 3rd part of the wrong tree was missing.
      I have contacted Walmart on the 19 and escalated the issue. I have spoken a dozen times with them , escalated to 3 supervisors and one manager and so far nothing has been resolved. Every time I speak with them they say someone will get back to me , and nobody ever does. I need to call them myself to get any information and I never get anything. I’ve told them so many times that all I need is my money back since I didn’t get what I received and I’m willing to return the item at any store or mail it back. Ever time I’ve been told that it’s escalated and still nothing. I advised the last person that I talked to that if the matter doesn’t get resolved soon I will escalate the issue to you or I will even bring this matter to court for violation of my consumer rights and taking my money for something that wasn’t agreed upon.

      Business Response

      Date: 16/01/2023

      customer has been contacted

      Customer Answer

      Date: 16/01/2023



      Complaint: ********



      I am rejecting this response because:  nothing has been resolved , I’m still out my money for a product that I never received and all I’m getting from Walmart for the past whole month is that someone eventually will look into this matter. 



      Sincerely,



      ****** *******

    Walmart Canada is NOT a BBB Accredited Business.

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