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Business Profile

Department Stores

Walmart Canada

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Department Stores.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 25% of complaints as a representative sample.

Complaints

This profile includes complaints for Walmart Canada's headquarters and its corporate-owned locations. To view all corporate locations, see

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Walmart Canada has 206 locations, listed below.

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    Customer Complaints Summary

    • 1,307 total complaints in the last 3 years.
    • 514 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:14/01/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I’ve placed an order for item ******* ***: Celebrations Special collection-******* for the price of $37.44 plus tax on November 16, 2022. The estimated delivery date was November 23, 2022. The shipping label was created with ***** but ***** doesn’t have the item. I never received the item. I’ve called Walmart customer service on the following dates: Dec 1, 8, 14, 26, Jan 2 and Jan 14. Each time I have called, they told me that someone from the escalation department would get back to me with 24-48 hrs with a resolution. Not once did anybody call or email me. I’ve asked for a refund repeatedly but to no avail. I’ve also asked the first few phone calls to resend the item as it was for a Christmas present. At this point, I would like my money back ASAP as they didn’t deliver my item.

      Business Response

      Date: 17/01/2023

      resolution provided.

      Customer Answer

      Date: 17/01/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******** *****

    • Initial Complaint

      Date:14/01/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered an item online at Walmart.ca on Nov 24 (order #*************). $405.67 was charged to my credit card. I never received the item, I checked the order online it's still showing "delayed, estimated arrival: November 28, 2022". I contacted the carrier and they said they never received the item from Walmart. I called Walmart support and ask them for a simple refund, and this is where the horrible customer experience from Walmart begins:

      [Dec 30] I called Walmart support, they couldn't do the refund, and opened up a case for me #*************, told me issue will be resolved within 2 business days and someone will contact me.

      [Jan 6] Nothing from Walmart, so I called them again. They said they will escalate my issue, and again said it will be resolved within 2 business days and someone will contact me.

      [Jan 11] Nothing from Walmart, so I called them again. They said issue was already escalated so there's not much more than can do. I asked to speak to a supervisor, the agent put me on hold, 10 minutes later he came back and said there's a long hold so he will fill out a form and a supervisor to call me back before end of day.

      [Jan 12] Nothing from Walmart, so I called them again and asked to speak to a supervisor. I was transfer to a supervisor "Aaron", he said he will escalate the issue and should have a resolution in 72 hours and someone will contact me. I responded this is not good enough, I want someone to take ownership of this and contact me directly to provide me updates, I should not have to keep calling back again and again. Aaron said he will get another supervisor to call me back the next day to provide me with an update.

      [Jan 14] No one called me back with an update. It's been over 1.5 months now since I order the product. I simply want a refund at this point, but even that has been proven difficult. I reached out to Walmart support 2 weeks ago and after multiple calls to them still no resolution.

      Business Response

      Date: 17/01/2023

      Customer was contacted.

      Customer Answer

      Date: 17/01/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******* ****

    • Initial Complaint

      Date:12/01/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order through Wallmart.ca on December 3rd. Walmart.ca took my money but I never received my order. I was told by the seller and Walmart.ca that they would re-ship a replacement order, I didn't get that either. I have been in contact with Walmart.ca and the seller no less than a dozen times and keep getting the same scripted "your issue has been escalated". The seller has not responded to my latest attempts to get my shipment, and Walmart.ca customer care has been telling me the same thing over and over for weeks. I paid for items that I did not receive...Walmart.ca took my money and I got nothing...**** ** ******

      Business Response

      Date: 13/01/2023

      Customer has been contacted via email.

    • Initial Complaint

      Date:12/01/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I noticed 2 charges from Walmart ecomm and called customer support to help me figure out what the charges are from and receive my refund. No one was able to help. Matter of fact, everyone I spoke to was rude and seemed like they didn’t have any knowledge of anything and left me at a complete dead end then proceeded to tell me it was not a charge from Walmart after I have sent in a email of my statement that clearly states it’s from
      WALMART ECOMM. All I want are my 2 charges to be refunded and better customer support!!!

      Business Response

      Date: 17/01/2023

      customer was contacted.

    • Initial Complaint

      Date:12/01/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 7th I ordered groceries from Walmart. I did express delivery so that they would be delivered within 2 hours. 10:30 am that day I received a text that says my groceries were delivered however I did not receive anything.
      I called them immediately and was told to check back in a few hours because sometimes the drivers accidently report as delivered. Two hours later no groceries I call back and they tell me to wait until the end of the day.
      I wait and nothing. I call back and they tell me they will have it investigated to wait 24 hours. I wait 24 hours and call back. I am then told to wait 24-48 hours. I waited and then I called back again I am told to wait 24-48 hours. I wait again the full 48 hours.
      Today is Jan 12th I contact them and I am told again to wait another 24 hours. My grocery order was only 62 dollars and all I want is my money back.

      Business Response

      Date: 17/01/2023

      customer was provided a resolution

    • Initial Complaint

      Date:11/01/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife ****** placed an online order for several items including a small side table the order number is ************* When the order arrived half of the table, the bottom half, was missing. She called the customer service line to find out what to do and she was told to bring the piece we do have to a local Walmart store with the receipt and we would be issued a refund. She requested a voucher to compensate for the inconvenience and was denied, even asking to speak to a supervisor and told she couldn't. The reference number for that call was ************. She then checked the walmart website to reorder the item she had requested and found that it was out of stock and unavailable. She then called back and explained the situation and once again was told there was nothing that the agent could do. She requested to speak with a supervisor again and was placed on hold for around 10 minutes at which point the agent came back on the line and asked if the supervisor could call back within 24 hours. She agreed to this.

      All we want is some token compensation in recognition of the inconvenience caused by this issue.

      Business Response

      Date: 12/01/2023

      customer was contacted.

    • Initial Complaint

      Date:11/01/2023

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Madam or Sir,

      On April 22, 2022. I purchased the bike from Walmart, 3120 Dougall Ave, Windsor, ON N9E 1S7, paid by Walmart ****** ****.
      On Oct 10, 2022, Thanks Giving Day, while I was riding this bicycle, it broke suddenly. I fell down. My foot was injured. The next day my feet were swollen badly. I can not walk normally.
      Now my foot had already recovered completely.
      I can walk normally.
      Dec. 21, I asked the help in the customer service of Walmart Dougall, the manager lady gave me the phone number, * *** *** ****.
      I called this number and was given the email: *************@*******.com.
      Would you plz refund me in full?
      May I apply the compensation for my foot injury?
      The quality of this bike is unreliable.

      Looking forward to your response.
      Best,
      ****

      Business Response

      Date: 12/01/2023

      customer has been contacted.

      Customer Answer

      Date: 25/01/2023

      I am surprised about the following email.
      In BBB, it showed:

      From the Business on Thursday, January 12, 2023

      customer has been contacted.

      However, Walmart hasn't provided me any solution about my case.
      Would you plz check Walmart's contact as the following?

      Dear **** **

      We are in receipt of your Better Business Bureau concern regarding recent store experience. Please be advised that we have forwarded your concern to the overall store manager for resolution.

      Sincerely,
      Krishna S
      Customer Care Specialist
      Walmart Canada

      This is the response of Walmart to my complain which was submitted to BBB.
      I am waiting for the store manager's resolution.
      Would you plz keep my case open? Or would you plz help me get the resolution from Walmart?
      I believe.
      Walmart should be responsible for the refund and the compensation.

      Walmart didn't rigorously test product quality, nor did it screen responsible manufacturers or suppliers for Walmart customers.

      Business Response

      Date: 21/02/2023

      Customer has been contacted.

      Customer Answer

      Date: 22/02/2023



      Complaint: ********



      I am rejecting this response because:

      Wlalmart transferred my case to Crawford Companies.

      I haven't gotten a resolution from Crawford Companies/Wal-Mart.

      Sincerely,



      **** **

    • Initial Complaint

      Date:11/01/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 26, I purchased a ******* *** phone from the Walmart.ca website. The phone and its description confirmed that it was new. However, when the phone was delivered to my address on December 28, I found that it was not new, but rather a certified renewed product. I immediately contacted Walmart.ca and explained the issue, but they advised me to speak with the seller directly as the product was sold by a third party. I reached out to the third party and requested a return, but they stated that I would have to send the phone back at my own expense. I contacted Walmart again, who stated they would take care of the issue. However, after several days passed and no resolution was given, I called again and spent hours on the phone with different representatives, each giving me a different answer. Finally, a customer service manager promised to process the return. Despite this, I waited an additional 3 days and called Walmart again to find that no action had been taken and I was still without a resolution. I hope you can assist me in this matter. Walmart order#*************

      Business Response

      Date: 11/01/2023

      Customer has been contacted via email. 

      Customer Answer

      Date: 12/01/2023



      Complaint: ********



      I am rejecting this response because:  

      the business has not provided a solution. ******** ** ***** ********.



      Sincerely,



      ***** ******

      Business Response

      Date: 31/01/2023

      Customer has been refunded.

      Customer Answer

      Date: 31/01/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** ******

    • Initial Complaint

      Date:10/01/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have made a purchase on Walmart.ca for groceries i did the order in 2 one containing frozen goods and the other with pantry food i applied a 15$ voucher to both orders and used my credit card to complete the transaction they canceled the transaction and when i contacted Walmart support they told me to call my bank as the issue comes from them i contacted the bank and they confirmed no blockage on their side i then reached again to Walmart and they kept insisting that i contact the bank that maybe my billing info is incorrect while i know it Walmart told me to retry ordering and i did multiple times about 10 and every time they keep canceling the transaction because the bank did not authorize apparently
      So after 3 days of back and forth and Walmart telling me to try a different payment method i walked to my closest Walmart and purchased 2 gift card with the exact amount needed for my order and created a new account on Walmart.ca then repurchase all the items with the gift card …..and the transaction got canceled again i contacted Walmart and the first thing im told is to contact my bank because they blocked the transaction i reminded him that the purchase was done with a gift card and he kept telling me to call the bank then hung up on me i contacted them again and always the same no one wants to help i even suggested to go at the store but would like for them to apply a 15$ voucher or reduction to my bill as they are aware of the situation and that at this point i have tried 3 different payment methods and the gift card as been confirmed to be valid therefore the transaction shouldn’t have been canceled this all started Saturday jan 7 2023 and i would like to ad i was told then i would be reached by a manager in 48h but never did and every time i ask for one i am told the same thing we understand you please wait 48-72h

      Business Response

      Date: 11/01/2023

      customer was contacted.

    • Initial Complaint

      Date:10/01/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good afternoon,

      I am struggling to get my money back for some insulated plastic cups I ordered from Walmart's online store. I ordered them on October 11, 2022, for $70.74. the email said that the estimated delivery date was November 9, 2022. I contacted them on November 17, 2022, to which I got a reply that they were looking into it and would get back to me, which they did not. On November 28, 2022, I contacted them again and got the same response. Then on December 28, 2022, I tried again, to which there was no response. Then I tried again yesterday, January 9, 2023, and the same thing they forwarded to the supplier, to which I have received no response. I would like my money back and some retribution for the inconveniences I have endured. This is not acceptable. I should not have to chase down my order like this. I have not received my order, and when I call and ask for my money, I get forwarded to the supplier, where I get no answers or my money back.
      * **** ******** ***** ** *** ** *** ****** *** ** ******** ***** *** ******

      Business Response

      Date: 11/01/2023

      Customer has been contacted

      Customer Answer

      Date: 11/01/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as I believe they are not interested in customer service.   I will note however, that they did not give me a full refund as they left out the taxes and there was no apology.  * **** **** ******** **** ****.  In the future I know not to spend my money at any of their places of business.  I **** ** ******* ******* *** ****** ** ** ******** ** ****.



      Sincerely,



      ****** *******

    Walmart Canada is NOT a BBB Accredited Business.

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