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Business Profile

Department Stores

Walmart Canada

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Department Stores.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 25% of complaints as a representative sample.

Complaints

This profile includes complaints for Walmart Canada's headquarters and its corporate-owned locations. To view all corporate locations, see

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Walmart Canada has 204 locations, listed below.

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    Customer Complaints Summary

    • 1,306 total complaints in the last 3 years.
    • 512 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:23/11/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a desk chair online (Order # *************) on Nov. 08, 2022 for delivery to my home address. Tracking information (Tracking number *********************; ******) indicated the item would arrive by Nov. 10, 2022. Walmart tracking indicates the order was delivered Nov. 10, 2022. ****** tracking indicates only the creation of a shipping label but no product has been received into their system. I contacted Walmart Customer service on Nov. 16, 2022 for update but no meaningful information was provided and I requested my order be cancelled. The agent (allegedly) processed my request and advised I would be contacted within 48-72 hours for refund. I was not contacted. I have just spoken with another agent who followed the identical process, confirmed my earlier call and advised it had not progressed. The agent then "escalated" the matter for a second time , provided an escalation number (unlike the initial agent), and advised I would be contacted within 48-72 hours.
      And now I wait again.

      Business Response

      Date: 23/11/2022

      Customer has been contacted

    • Initial Complaint

      Date:22/11/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a $500 ******* ******* **** gift card at the Barrie Mapleview location (store # 3123), on November 16, 2022. Unfortunately, the gift card inside the packaging was fraudulent and had a balance of $0. The packaging did NOT appear to be tampered with. It was sealed in plastic. When I opened the gift card to check the balance at home, I realized the numbers on the packaging did not match the numbers on the card, and the card itself said $50 when I had really loaded $500. That's when I realized there was something going on. When I went to Walmart Customer Service 2 days later, the employee told me that she had seen this before, and she explained that the card was fraudulent and that Walmart would not assist, but that I'd have to contact ******* ****. So, I did contact ******* ****, and they told me to deal with Walmart directly. I'm getting the run-around with everyone passing the blame to someone else, and no solutions have been offered. I'm out $500 just in time for the Holidays, and I would like a refund of $500 plus the $7.95 activation fee, or for Walmart to send me a new ******* ****. I have the receipt, the card, the packaging, and any documentation that could be needed. I would like to resolve this quickly, and privately, please. **** ** *********** ** ** * ****** ** ****** *** I would like Walmart to support me, as I have always supported them. Thank you for your time and assistance.

      Business Response

      Date: 23/11/2022

      Customer has been contacted

      Customer Answer

      Date: 23/11/2022



      Complaint: ********



      I am rejecting this response because: Walmart has contacted me requested supporting documentation (receipt and photos of the gift card) but the issue is still outstanding and has not been resolved yet. 



      Sincerely,



      ******* *******

      Customer Answer

      Date: 20/12/2022

      I’m writing to let you know that my complaint with Walmart has been resolved and I received a new gift card in the mail.

    • Initial Complaint

      Date:22/11/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered few items via Order #*************. Item '****** ***** Soothing View Bassinet ' was shown as delivered by courier ******. However, the courier delivered a package from another company '**********' and addressed to someone else with their address. I reached out to walmart that same day in the evening and they submitted a return request for someone to pick up that wrong package and issue a refund. I have called walmart again and they said they have escalated the refund/return but I haven't heard back. Can someone please look into this? I would appreciate if a replacement can still be sent as that's what we have been looking for.

      Business Response

      Date: 22/11/2022

      Customer has been contacted

      Customer Answer

      Date: 22/11/2022



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      Gurpreet S.

    • Initial Complaint

      Date:22/11/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase to Walmart Canada for a * ***** pellet grill smoker bbq for a gift for my husband on November 3,2022. I received the official receipt stating the grill would be delivered on November 9,2022. I called the shipping company to see if it was in transit to make sure I was home with assistance for delivery as it’s a large item weighing close to 150lb. The shipping company said they attempted to pick up twice and the product was not there at the Walmart location The dispatch said she would send a driver out again to try with no luck for the 3rd time. I spoke with a representative from Walmart customer service stating the issue and he stated if the item was not delivered by the 10 th of November to call back. It was not delivered so I called asking for a refund of my money. I was told by another customer service rep that my issue was escalated and would be resolved in 72 hours max and I would have an email from walmart with a resolution . I have spoke with 3 different customer representatives and 2 supervisors all being told the same thing that my problem was escalated to the highest department. Calls were made on the 9,10,15 and 18th of November 2022 and still haven’t heard a thing back. Im seeking a full refund of $832.81 which includes the product price, delivery and HST of the product. Any help would be appreciated at this point.

      Business Response

      Date: 23/11/2022

      Customer has been contacted

    • Initial Complaint

      Date:22/11/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought Vanilla gift ****** **** from the store and I charged it with $500. Paid and activated the card. When i reached home, I found the card was a **** **** and it is not from ******. I tried to use it because I know ****** has **** cards too but found out the card is not activated. I went back to activate, but the store said they cannot do anything and I have to call the vendor. i told I did and they advised me to come back to the store to activate it. When I went to the store the next morning, I found out that the card even not a ****** card. The customer service refused to do anything, The store refused to replace the card or give me a refund. They called the store manager. She *** ** ******** *** *** did not want to listen to the issue. She wanted the security to escort me out of the store.

      Business Response

      Date: 22/11/2022

      Customer has been contacted

      Customer Answer

      Date: 22/11/2022



      Complaint: ********


      I was contacted by Walmart and provided the receipt and a picture of the card i bought. Still did not here back from and do not know what action did they take so far



      Sincerely,



      **** ******

    • Initial Complaint

      Date:21/11/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction: November 15, 2022
      Amount paid: $169.00
      Business offered to provide: $15 e-voucher
      Dispute: Purchased ********* ****** **** coffee and espresso machine for a gift and received an opened, damaged box with finger prints on the items.This is a health and safety issue as we are in a pandemic with many covid-19 cases. This is extremely concerning and should have never been sold to anyone as it looks used. I have attempted to resolve this situation to no avail. Supervisor Cicy disconnected the call and never called back so I had to wait nearly two hours on the phone to talk to another supervisor. This doesn’t include the first time I called today and the phone call was over an hour long and the multiple other times I spoke with representatives via chat.
      Resolution: No resolution at this time
      Order number: *************

      Business Response

      Date: 22/11/2022

      customer was contacted.

    • Initial Complaint

      Date:21/11/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 20th, 2022 I ordered one **** ******* Canopy Top Cover for $134.99 on Walmart.ca. The product is sold and shipped by a company named “*****”. Order #: *************. The original expected date of arrival to our home address was November 14, 2022. On November 4th I noticed that the tracking information on ****** ****’s website said the package was delivered to an address somewhere unspecified in L’assomption, QC (CP tracking #:****************. I called Walmart Canada customer service on the same day and received an email from them saying they’ve forwarded my concern to *****. Nothing came out of this interaction so I called Walmart Customer Service on November 10th asking to cancel the transaction and requesting a refund (since there was no way to request a refund on Walmart.ca). Again nothing came out of this so I called them again and received an email saying my refund request concern was forwarded to *****. I called Walmart Customer Service many times in between the 4th and today and received 3 response emails total with no result.

      Business Response

      Date: 23/11/2022

      Customer was contacted 

    • Initial Complaint

      Date:21/11/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an online order 9(#************* - Tracking number: ****************) at Walmart on November 2nd, 2022. I bought 10 items at the value of $124.30, which included baby clothes and a baby bottle. The expected delivery date of all items was November 9th, the baby bottle was available for pickup at the store on the same day, but I have never received the remained items and there is no update on the shipment track on their website. Since November 13th, I have made some calls and web chats with Walmart customer service informing the delay on my order. The answer is always "we don't have an update on your order, but I will escalate your issue and our escalated team will contact you in 3 business days", at the first time I waited the 3 business days after my call. Still, I didn't receive any callback. I contacted Walmart again and received the same answer. I also asked them to cancel my order and give me a refund, but the answer is: we will escalate your issue and our escalated team will contact you in 48 hours, which didn't happen as well. The problem is that I'm not receiving any update from Walmart and I only have customer service as a communication channel, but customer service has this script, and while I keep calling them, they are not really trying to solve my case.

      Business Response

      Date: 22/11/2022

      customer was notified

    • Initial Complaint

      Date:21/11/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a hot tub online. A couple of days later, it went on sale. We called and asked if we can return it and re-purchase at the new price or get a price adjustment. The customer service agent said no need to return, we will adjust the price, and gave us a reference number. We called several times to follow up with Walmart after the adjustment never came as the difference was almost $2000. Each time, the agents would give us a new deadline by which we will receive the money, apologized for the delay, and gave us different reasons each time. One agent said we will get a full refund for the inconvenience (which we knew was too good to be true) so we just kept calling back about the adjustment. Today, when we asked to speak to the supervisor, the gentleman said that there actually will be no price adjustment and that we were given wrong information, every time. He said sorry, there’s nothing they can do. We can refund the hot tub if we wish, but there will be no adjustments and he simply did not care. He used his practical corporate voice to say “ I’m sorry ma’am, there’s nothing I can do and there is no way to escalate further.” If they gave us this information in the first place, we would have returned the hot tub before using it and purchased it again at the lower price as there were many in stock. Instead, we spent a month calling back again and again because customer service agent said no, don’t return it, we will refund the difference no problem. There was no problem resolution, no empathy, just rude robotic people who have us wrong information every time, even the supervisor.

      Business Response

      Date: 21/11/2022

      Resolved

      Customer Answer

      Date: 21/11/2022



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Thank you so much for your help, it’s much appreciated, we couldn’t have hoped for a better solution.




      Sincerely,



      Natalie Romanyuk

    • Initial Complaint

      Date:20/11/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      May 18 2021. Total charged to customer $35.76

      Item never delivered as per online order request completed, item never refunded fully. (Only $25.74 refunded).

      Customer service refused to fully refund the order when it was never received by me, the customer.

      The customer service claimed they were not allowed to refund me a portion of the tax on the order as per company policy.

      **** **** **** * **** ** *** *** **** **** ** ******* ******** ****** **** ******* ******* *** ******* **** ******** *** **** **** ********* **** ** ********* ** ******** ***** ***** *******

      Business Response

      Date: 24/11/2022

      Customer was contacted 

    Walmart Canada is NOT a BBB Accredited Business.

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