Business Profile

Department Stores

Walmart Canada

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Due to the volume of complaints received, BBB is publishing the details (text) of 25% of complaints as a representative sample.

Complaints

This profile includes complaints for Walmart Canada's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,306 total complaints in the last 3 years.
512 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:18/11/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, there,

I ordered a *********** * console it says it was delivered to my address however I never received the delivery, I escalated my situation with ***** they are doing a full investigation however they advised me that I need to speak with Walmart as even if the issue was on their end they cannot do anything. Walmart is requiring me to do a police report about the issue.

Minutes after I received the delivery notification I went to my door and there was no package. My doorbell never rang and there was no signature required for my delivery which I do not understand as this item is extremely expensive total value including tax is 793.24$

***** took accountability for not ringing the doorbell but they use 3rd party drivers and can't do anything about it as the contract they've average with Walmart dpes not include ringing, just delivery at the door.

This is an official complaint for Walmart, I have spent the last several days on the phone with them for a total of over 7 hours including hold times, because the item is over $500 They require a police report, but they do not require a signature for a package over $500.

There is clearly logic missing there and I want that policy to be changed by Walmart to help future Consumers like myself.

In the city of Montreal because this is a non violent crime the report must be submitted online With the police department which I have done. However because this is not a priority for them it does take time and Walmart is threatening to close my window of return if they do not get the police report in x amount of days. I supplied Walmart with the tracking number for my online police report but they said it was not sufficient and would not help me unless I supply them the full report.

Order #************* Order Date: November 08, 2022
Carrier: ********** (GROUND)
TRACKING NUMBER: ************ Customer Name: ****** *********

Walmart Case # *************
***** Reference # **********
Thank you very much.
Business Response
Date: 18/11/2022
Customer has been contacted.
Customer Answer
Date: 18/11/2022

Complaint: ********

I am rejecting this response because: This has to be a joke, the response from the company is 4 words long....
I was contacted by a supervisor via voicemail who left me a threat that my case would be closed in a certain amount of days if I did not provide a police report to them. Which I did to the best of my ability with the Montreal police department.
This resolution is a joke and I 100% refuse
Sincerely,

****** *********
Business Response
Date: 20/12/2022
Refund was issued for this order and customer has been contacted by email.
Initial Complaint
Date:18/11/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi
On Nov 10 2022 I placed an order on line with Walmart Canada. I have the order number available and on this statement of purchase it tells me that the delivery dayte is Nov 15, 2022.
I went to the Thornhill Walmart in the hope of getting my parcel and was told that they did not know where the parcel was as they did not have it.
I thrn received an email to tell me that the parcel was delayed ( this on Nov 15)
I called the Thornhill Customer service store to find out whether my parcel had arrived and for 4 hours Customer service at this store did not answer the phone.
I have subsequently made 11 calls to the Walmart Customer service --I still have no answer as to when the parcel will arrive . The man at customer service told me today it was still in transit since the 15. * ** *** **** ******* **** ****** ** ****** ** ** ***** *** ** ***** *** **** ** ** ******. I was told to call back tomorrow!!!!!!!!!
i am not too sure how many tomorrows I need to call back. I can NOOOOOOOOOOOOOOOOOOOOOOOO answer from Walmart as to when this item will arrive. However I have been charged by Walmart for this item which I have not received.
Walmart service sure leaves a lot to be desired , *** **** **** **** **** ****** ** *** ** ********** **** ** **** ********* *** ******** Thank you for your time
Regards
Anita
Business Response
Date: 18/11/2022
Customer has been contacted.
Customer Answer
Date: 18/11/2022

Complaint: ********

I am rejecting this response because:

I have Not been contacted by Walmart. **** ****** * *** ********* ** * ***

Sincerely,

***** ******
Customer Answer
Date: 16/12/2022
My opinion of the service that Walmart provided with their online customer service , remains both disapoint,ment *** *** **** **** **** ** *** **********. Nevertheless my parcel eventually arrived but I would not advise anyone using their on line shopping service. * **** ************* ******** ******* ** ****** ***********
I have my parcel now so I have leant a lesson.
Initial Complaint
Date:18/11/2022
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Walmart advertises on their webpage that when ordering online, if they're out of stock of something it will be replaced with something of equal or greater value. This isn't happening. They are instead just shorting the order without substitutions even when you opt into substitutions, and the substitution is in stock. They refuse to refund the delivery charge if you try to cancel the order in it's entirety immediately after being notified that substitutions won't be made.

***** ** **** ***** ********************************************************************************************* **** ******** * ********** ** *** ******

I've opened a complaint file with them directly. Case ID *************. I spoke to Matheson store directly who confirmed the have substitutions available, but it was being shorted anyway.
Business Response
Date: 18/11/2022
customer has been contacted
Customer Answer
Date: 18/11/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *** ******
Initial Complaint
Date:17/11/2022
Type:Delivery Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have become a regular user of Walmart's online delivery service. ** * ** ******** **** *** **** * ***** **** ** **. I have experienced some missing item in my orders which customer service will refund. I always choose the next day service where the fee is lower $7.97 ** * ** ** * ********** ***** ******. My last order I was preparing a recipe for an event. The day of delivery I found that 6 out of my 20 items ordered were delivered. 14 items missing. I tried to get to the door to call the Walmart delivery truck back but was too late. I immediately called Walmart customer service. I was told that the truck could not come back and all that could be done was to refund the missing items. It would take 3 - 5 business days for the funds to be returned to my account. As I needed the items that day I had to re- order and pay $10.97 for delivery. Luckily I had enough funds to cover the cost. Walmart customer service refused to refund me the extra three dollars. Yes, it is not a lot of money but still why should I have to pay for someone else's mistake. The amount for the groceries has been returned to my account but not even the initial $7.97. Plus I spent an hour and a half on the phone with customer service sorting everything out. The whole experience has left me feeling unsatisfied.
Business Response
Date: 18/11/2022
Customer was contacted
Customer Answer
Date: 18/11/2022

Complaint: ********

I am rejecting this response because:

I have not been contacted. By phone or by e-mail.

Sincerely,

******* *****
Initial Complaint
Date:16/11/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I HAVE SPOKEN WITH WALMART CUSTOMER SERVICE REPRESENTATIVES MORE THAN ONCE ABOUT TRYING TO GET A REFUND ON A ORDER THAT HAS BEEN DELAYED. IT WAS SUPPOSED TO BE DELIVERED BY NOV 7 BUT ON WALMART WEBSITE IT SAYS THE ORDER HAS BEEN DELAYED PLUS THE TRACKING NUMBER IS INCORRECT. THIS ITEM WAS BOUGHT ON OCT 14 2022. ALL I'M ASKING FOR IS A TOTAL REFUND.
WALMART HAD SENT THE THIRD-PARTY SELLER AN EMAIL ON NOV 8 BUT NO 1 FROM EITHER THEM NOR WALMART HAS CONTACT ME BACK WITH AN UPDATE OR PROGRESS
Business Response
Date: 16/11/2022
Customer has been contacted.
Customer Answer
Date: 05/12/2022
I was refunded the full amount
Thank You
Initial Complaint
Date:16/11/2022
Type:Delivery Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Completed an online order on November 3 2022. The order has not even been shipped/handed over to *****, and today is November 16.
I had called 2 days ago and spoke with one of their reps who provided no assistance whatsoever, laughed at me, and kept repeating the same thing over and over. The rep stated that the item had been shipped, when it has not, ** *** *** *********** ********. The rep told me numerous times that she couldn't really tell me anything because "their systems were being slow"
Business Response
Date: 17/11/2022
customer was contacted.
Customer Answer
Date: 17/11/2022

Complaint: ********

I am rejecting this response because:
the merchant offered no resolution

Sincerely,

******** *******
Initial Complaint
Date:14/11/2022
Type:Sales and Advertising Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to Wal-Mart in Greenwood Nova Scotia on Sunday Nov.14 2022.(11:30-11-45)
Upon entering I seen a clearance shelf at the front of the store.
There was a yellow clearance sign which stated 75% off lowest ticketed price.
There were several items on the shelves but what caught my interest was pot and pan sets.
They were originally $157.00 with a yellow sticker price of $99.00.
Of course, as the sign stated, 75% off the lowest ticketed price, this was a fantastic deal.
I decided to purchase 2 sets and took them up to the service desk to confirm the price.
The employee at service desk said that was incorrect ,and that she would not give them to me for that price. I then asked to speak to the manager.
I was told manager was not working on this particular day,but she would call for an Assistant Manager.
The Assitant manager arrived and I explained the situation to her, then proceeded to show her where the items were located in the clearance rack and the huge yellow clearance sign stating 75% off lowest ticket price.
She proceeded to tell me the sign should not have been there and that it was meant for Halloween items only, and that someone must have put the sign there.
I told her, regardless of where the sign was supposed to have been it was on the clearance rack which caught my eye upon entering the store and that she should honour the discount price as it was very misleading.
She stated there was nothing she could do about it and that she would not give it to me at the lowest price.
I disagreed with her, so she then decided to call forward another assistant manager.
When the second assistant manager approached she had a very poor attittude, ripped the yellow discount sign down from the shelf and said it didn't along there and that she would not honor the price.
I explained to her how I felt it was very misleading and that I wanted to take a photo of the sign on the shelf as I planned to put in a complaint.
She refused to put the sign back so I could get a photo.
Business Response
Date: 15/11/2022
customer has been contacted
Customer Answer
Date: 15/11/2022

Better Business Bureau:

I have not been contacted by the business in reference to complaint ID ********.

Sincerely,

******* ******
Initial Complaint
Date:14/11/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 28, 2022, around 10:55-ish AM, my dad and I went to Lane 10 to make a purchase. The cashier mislead me to believe I would get $20 credit if I signed up for a rewards card. She pointed to the print promo and spoke fast, saying "Walmart Rewards" really loudly and then mumbling something. Then she quickly covered the print promo with a sheet showing what IDs would be accepted to sign up for "Walmart Rewards". Thinking it was for a points card, I handed her my photo ID. Several times I asked "This is not for a credit card, right? I don't want a credit card." Her response was always "This is for the Walmart Rewards..." then she mumbled something afterwards.

While she was inputting my info, I looked at the print promo more closely. It was a promo for a Walmart Rewards MASTERCARD. I asked the cashier, "Is this a credit card?"

She said "This is for the Walmart Rewards..." then mumbled something.
I asked, "A Walmart Rewards what?"
She said "Walmart Rewards..." and mumbled something.
"A Walmart Rewards credit card?" I asked.
"Walmart Rewards credit card" she said.
I said, "Cancel it. I don't want a credit card." She handed me back the photo ID and I made my purchase. My dad left by then.

Concerned if my personal info was now in Walmart's database, I spoke with another employee who suggested I speak with Customer Service. As soon as I started talking about my situation to Customer Service, the rep knew the cashier I was referring to. The rep then spoke with her and it turned out the application was already sent through. The rep then asked if I received a slip confirming the application was sent or was asked my phone number or income (information needed for the application) and I said no.

The rep and I spoke with a floor manager who said it was the cashier's job to promote and sell the credit card and that I should have been more aware, ignoring the fact that a false phone number and income was used to complete an application that I already said no to.
Business Response
Date: 15/11/2022
Customer has been contacted.
Initial Complaint
Date:12/11/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased online Oct 7,******* microwave Airfryer, price 157.cad Order number ************* delivery due 27 Oct. Contact the walmart where item is to be delivered twice and nothing was done, I have yet to receive the item and it was paid for on the 8 Oct 2022 a day after ordered, the tracking number says delivered. Walmart Courtenay says they never received it and can't cancel it or repay me for item not delivered as promised!
Business Response
Date: 14/11/2022
RESOLVED
Customer Answer
Date: 14/11/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Jean P.
Initial Complaint
Date:09/11/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi,

On October 18th, 2022, I bought at Walmart (805 Boyd St, New Westminster, BC, Canada, V3M 5X2) 11 (eleven) ***** ***** Classic Milk Chocolate with Hazelnuts 300g bars and 6 (six) ***** ****** Double Chocolate 100g bars.

Unfortunately, the first ***** ***** Classic Milk Chocolate with Hazelnuts 300g bar I opened was mouldy. I felt a weird taste, then I noticed that the hazelnut was mouldy from the inside. Y** *** ******* ** ** *** ******** ********.

Please, notice that the Best Before Date is 31/07/2023, L6742, bar code ***********. I understand that mistakes happen, but when you offer products that can put the health of customers at risk, you need to be extra careful with quality control. I am now afraid to consume any other product of ***** due to the lack of quality control. I am also experiencing vomiting, chest pain, fever and diarrhea after eating the chocolate.

I would like a response as soon as possible.

Thank you.

Carlos Amaral
Business Response
Date: 14/11/2022
Customer was contacted.

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Walmart Canada is NOT a BBB Accredited Business.