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Business Profile

Department Stores

Walmart Canada

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Department Stores.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 25% of complaints as a representative sample.

Complaints

This profile includes complaints for Walmart Canada's headquarters and its corporate-owned locations. To view all corporate locations, see

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Walmart Canada has 204 locations, listed below.

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    Customer Complaints Summary

    • 1,301 total complaints in the last 3 years.
    • 508 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/09/2022

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 3rd, 2022 Walmart.ca was advertising a large bouncy castle for $24.97
      I immediately purchased one for my 4 year old son's birthday.
      It stated it was going to be shipped to my location August 19th, 2022.
      I began to frequently check for when it shipped, and when I would receive a tracking number to follow it.
      I never received the item.
      Walmart changed the prices immediately to $800 and then the link on their website to "men's shorts"
      When contacting Walmart they stated that they would contact the seller whom was selling it on their site and I spoke with the seller who had said Walmart had suspended their platform.
      I received a faulty tracking number that was a random one delivered last year.
      I reached out to Walmart again, several times where they told me the situation was being escalated and to wait another business day or two. I would follow up again, and no responses. I stated I did not want a refund due to it being a gift and I wanted the item shipped to me.
      Since then, I have reached out daily and am being told that it is sitting with their escalation team. I would like the item I paid for so that I can give it to my son as a gift.

      Business Response

      Date: 07/09/2022

      customer was contacted.

      Customer Answer

      Date: 07/09/2022

      I filed a complaint and was given a case number and have not heard from Walmart. I stressed that I didn't want a refund. I was not contacted and just received an email for a refund.

    • Initial Complaint

      Date:05/09/2022

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello

      I visited Walmart at 152 st Guildford, Surrey, BC, Canada about a month back. At the self checkout a staff member started persuading me to buy a **********. She asked for my various details and filled them into her system. After a while she said the system stopped working and the card could not be applied and asked for the details again. After approx 10 days, to my surprise, I received 2 walmart **********s(last 4 digits **** and ****) in my mail. I was shocked as I had given my consent for just 1 (that also reluctantly after much persuasion). So, I visited the store again on 23rd of August 2022 to resolve the matter. However, the customer service at the store were unwilling/unable to help me. They said that it was a third party product and they had nothing to do with it. ***** * **** **** ******* *** **** ********** **** ** ************. It was abundantly clear to them that the store employee had mistakenly applied for the card twice. They admitted the same to me.

      Most important of all, I came to know now that this mistake of the employee has meant that a hard pull has been done for my credit score twice which has resulted in wrongful reduction in my credit score. The employee did not mention that she was going to do a hard pull of my credit score. And to do that twice without my consent has left me extremely disappointed and **** ** * ** ******* ** *** * **** ** *** **** ****** *** this could have devastating consequences for me as my credit score has dropped. To be clear, I have never ever never missed a payment of any sort and take extreme care with my credit score ** ************ ** ****** * ****.

      However their inability/unwillingness to help me after the mistake was made at their end has left me in a state of deep emotional distress. ******* ** ***** ** **** * **** ***** *** **** ***** ******* *** ** ** ******* ****** **** *** ******** ** ******** **** *** **** **** ****. I wish to be suitably helped and compensated by Walmart.

      Business Response

      Date: 06/09/2022

      customer was contacted.

      Customer Answer

      Date: 10/09/2022



      Complaint: ********



      I am rejecting this response because their has been no response to the resolutions proposed. I request Walmart to take the complaint seriously and resolve the matter. Please provide me with a document accepting your mistake so that I can get my credit score rectified which was reduced due to ************ ** your employees. **** * ******* * ******* ************ ****** ****** **** *** *** ******** ****** ** ** *** *** **** **** ***** *** ** **** ****




      Sincerely,



      Jaskarandeep Singh

    • Initial Complaint

      Date:04/09/2022

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Online express (2 hrs or less) grocery order was placed. Order status "ready" and delivered no later than 5:28pm. Received order at 9:20pm due to a system failure which I only know because I was on the phone with CS. Delay time caused items to no longer be available. When placing the order the items were available however became unavailable due to the amount of time in between. Called CS and spoke to a supervisor (after hold for 40 min) merely asking to get the item at the rollback price listed. Supervisor was less than helpful by submitting an evoucher to use online grocery order again. She kept repeating that they couldn't price match an online price? I repeatedly stated it was a grocery item in store. Again, available when I placed the order...hours later when the system was up at 9pm it was no longer available. It's YOGURT! Kids snacks...I merely requested If she could have an email that I could bring in store to use when the item was back in stock. A rain check. For a $1.60 off per unit?! I understand systems go down (obviously I paid for express because I needed the items quickly) that wasn't even the point of my conversation. They refunded the express delivery. I spent time waiting yesterday, time on the phone as well as at home. Then time today (40 minutes) because of yogurt **** it was the principal. Supervisor had no resolution other than to ask me to use their online service again with a $10 E voucher. Sincere lack of customer service skills. Why after the mishap of yesterday would I want to place another online delivery order? The flyer is out for a few more days, I was just looking for reassurance that if need be and couldn't make it in time I would be able to get the item. **** ************ **** *** * *** *********** ** ** *** * ****** ********** ** ******* ** ***** ** **** ** ****** A mere $1.60/ per unit

      Business Response

      Date: 06/09/2022

      customer was contacted.

      Customer Answer

      Date: 07/09/2022

      (The consumer indicated he/she DID NOT accept the response from the business.)

      Automated response asking for order number or to call (I've called and spoken to a CS supervisor as stated) update being charged for all items not available (told only get charged when shipped, it's been shipped)

    • Initial Complaint

      Date:31/08/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Walmart will NOT change the phone number on my account to the right one. It is my phone number but they just can't get it through their heads for some reason. I have tried over and over to explain it. I use the grocery pick up service and they can't send any texts etc because it is THE WRONG PHONE number which they refuse to fix. I have spoken to at least 6 or more different people over the last few months and have wasted so many hours trying to explain. I have NEVER come across a company this size that has NO IDEA what they are doing.

      Business Response

      Date: 13/09/2022

      Customer has been contacted.

      Customer Answer

      Date: 13/09/2022

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** *****

    • Initial Complaint

      Date:31/08/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 9th, 2022 I placed an order with Walmart.ca. I was told the order would arrive on August 12th, 2022. The day came and the order hadn't shipped nothing came. It was updated to expected delivery on August 16th, 2022. However, the tracking updated to order prepared to await pickup by ****** *******. It was at that status and still is as of August 27th, 2022. I got my case escalated after much back and forth with the support line. I was told I would get a response on August 19th, 2022 at the latest. The day comes and goes NOTHING. I contact them again and am told to wait for 24hrs and that it was a high priority. Same thing NOTHING after 24hrs. For the last week, this is all I get. I contact the support line to explain my situation they ignore my request for a refund and tell me that the escalation team is working on my case. I shouldn't have to deal with this, and the experience has nearly turned me away from ordering online at Walmart ever again.

      Business Response

      Date: 31/08/2022

      customer has been contacted

    • Initial Complaint

      Date:31/08/2022

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased ********** Queen 18" Airbed *****************************************************************************************) with order number 4912145000805 on October 20, 2021 (Total $134.38). The item was leaking air and I was seeking to file a warranty claim. The item description says "This product carries a 1 year over-the-counter replacement warranty against defects in workmanship and materials when accompanied by proof of purchase." However, the manufacturer denied the warranty claim saying this product does not have warranty. This contradicts with the advertisement on Walmart.ca. I have contacted telephone support with escalation number ************* but got no useful response. I'd like to request a refund because Walmart carried a product with false advertisement on its warranty.

      Business Response

      Date: 01/09/2022

      Customer was contacted

      Customer Answer

      Date: 02/09/2022

      (The consumer indicated he/she DID NOT accept the response from the business.)

      I understand this item is a final-sale item. However, I bought it contingent on the item's advertised warranty promise, which is still present on the walmart website. The manufacturer stated the item does not have warranty, which contradicts with Walmart's item description. Does Walmart take no responsibility in the misrepresentation of the items on your shelf/website? What does Walmart advise me to do now that the manufacturer declined to provide warranty?

    • Initial Complaint

      Date:26/08/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was at the ********** Ontario ***** ****** on Wednesday august 24 2022 at 10:50 to buy a six pack of beer on my way to visit my daughter in **********. When I got to the cash the associate told me I needed ID cuz apparently they've had problems in the past regarding alcohol sales (which by the way I am clearly not under age and I left my wallet in the car). I asked my other daughter (who was travelling with me) to go get my wallet out of my car. In the meantime this associate was telling me that it's Walmart policy through out all of Walmart. I have never been asked for ID at any Walmart or any ***** or any *** (in ******) in my life. She insisted that it's company policy......by the time my daughter came back with my wallet and they passed the 6 pack of beer the cash was closed (obviously by now it was 11pm). This kind of action should have not happened..... I told the associate that I was clearly over 18 and 21, but she was rude and didn't want to hear me and kept stating that it's Walmart policy across all there stores. I asked her even in ********* (that's the Walmart I go to) and she said yes..... which I know they don't ask to see my ID. When I asked to see the manager. I told him that this associate insisted on my ID and now that it was 11pm I couldn't buy the alcohol and he said there was nothing he could do cuz the system closed its self cuz being alcohol. He did not ask this associate why she gave me a hard time about asking for ID didn't even say it was store policy. And clearly this associate should not have asked for my ID, but your associate was rude, ignorant, ******** me and stalling so I couldn't buy the alcohol. I don't believe that this is a store wide policy at every Walmart store and this associate and manager should be re-educated on company policy. And if someone looks under age then yes but if someone clearly looks over 18 ID should not be asked for....

      Business Response

      Date: 29/08/2022

      Walmart Canada is required to ask for id from anyone they feel is under the age of 30.

      Cashier was not sure so she asked.

    • Initial Complaint

      Date:25/08/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi,
      I am writing to you as a formal complaint regarding the Incorrect delivery time on the Walmart website.
      I placed a photo order (No: *******) because it says on the website 2-3 business days for delivery, but the day after, when I checked my account to see the process, I saw it shows 8-12 days!
      Consequently, I called the customer service number.
      Both representatives were very unhelpful (The new call taker & the supervisor).
      They refused to cancel the order or at least change the delivery address, so I could pick up the photos in Montreal (as I won't be here 8-12 business days from now).
      I want a higher manager to look at the case, solve my problem, and correct the BIG mistake on the website.
      I sent the rated evidence to their help email, and an automatic reply confirmed the receive but no reply or response after 7 days.

      Business Response

      Date: 26/08/2022

      Customer was contacted.

    • Initial Complaint

      Date:22/08/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not received the product ordered online. Have been promised a refund multiple times. Have escalated but no one responds. No refund

      Business Response

      Date: 23/08/2022

      Customer has been contacted.

    • Initial Complaint

      Date:22/08/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi, I am filing a complaint on behalf of my parents who recently ordered groceries online from Walmart and did not receive over 20 items! When asking customer service for a refund, they have been told to wait 2-3 days and have not received anything as of yet. I usually always recommend getting groceries online because of the convenience, especially for my parents who are older and cannot carry as much or walk that far. To be in this situation is not convenient at all and is quiet frustrating. How bad can the system be to send in a delivery order missing over 20 items to a customer and expecting the customer to request a refund for it only to be dealt with long wait times and frustration. I would really like a refund for these missing items and I think Walmart really needs to be better in their grocery delivery service as it is absolutely terrible compared to other grocery companies. Majority of the times items are missing. This might be the last time we order groceries from Walmart as I can't be dealing with missing items every month. It might be easier to just walk to the local shops at this point.

      Business Response

      Date: 23/08/2022

      Customer was contacted

    Walmart Canada is NOT a BBB Accredited Business.

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