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Business Profile

Department Stores

Walmart Canada

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Department Stores.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 25% of complaints as a representative sample.

Complaints

This profile includes complaints for Walmart Canada's headquarters and its corporate-owned locations. To view all corporate locations, see

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Walmart Canada has 204 locations, listed below.

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    Customer Complaints Summary

    • 1,302 total complaints in the last 3 years.
    • 516 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/08/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ON JULY 29, 2022 @ 9:02AM I PLACED AN GROCERY ORDER WITH WALMART CANADA ONLINE.
      I WAS CHARGED $168.40 ON MY METHOD OF PAYMENT THAT SAME MORNING. JULY 30TH 2022 I RECEIVED A EMAIL STATING THE MODIFICATIONS TO MY GROCERY ORDER @ 8:43AM. THE MODIFICATION WAS AN ITEM THAT WAS UNAVAILABLE. THE PROBLEM IS THAT IN THE MODIFICATION EMAIL THERE WERE NO BILL ADJUSTMENTS MADE, I WAS NOT REFUNDED FOR THE ITEM CHARGED OF $13.87 ON MY METHOD OF PAYMENT.
      THIS MORNING JULY 30TH 2022 THE DRIVER WAS DELAYED AND I REQUESTED TO HAVE MY DELIVERY CHARGE REVERSED AND TO BE REFUNDED FOR THE MISSING ITEM THAT WAS STILL CHARGED FOR.
      THE CUSTOMER SERVICE REPRESENTATIVE INFORMED ME THEY WERE UNABLE TO REIMBURSE ME FOR THE MISSING ITEM BECAUSE IN HER DATABASE IT STATES I WAS NOT CHARGED.
      I AM REQUESTING REFUND OUNT OF $21.84, THIS INCLUDES THE DELIVERY FEE OF $7.97 AND THE MISSING ITEM CHARGE OF $13.87.

      Business Response

      Date: 08/08/2022

      customer was contacted.

    • Initial Complaint

      Date:05/08/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Walmart has been calling me regarding someone else's collection account up to 4 times. A day some days. I have told them numerous times to stop ********* me. I have spoken to both supervisors and employees who promise the collection calls will stop. The calls are not for me and they're asking for my father. This is not my debt and they should not be calling me. I feel very ******** over a bill that isn't even mine. I work collections and I would never call a reference more than once a week to respect them. Screenshots so all the times they've called in the last 2 weeks. One day was 4 times withing 4 hours

      Business Response

      Date: 08/08/2022

      Customer has been contacted

      Customer Answer

      Date: 10/08/2022

      Someone called yesterday and said they'd take me off the call list for my father's account. No one I have spoken to since the complaint has been very professional but I'm done with this. Just leave feedback to the company that empathy goes a long way in the collection business.

    • Initial Complaint

      Date:05/08/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 19, 2022 I purchased an air conditioner for $177.49 from Walmart.ca that was to be shipped to my local store for pick-up. I am 80 and my husband 85, we wanted this for the current extreme heat we are having.
      The pickup date was to be July 26th.
      A couple days after order, I received an email saying Air Conditioner had shipped & was on the way. It appears to have been shipped using Walmart's trucks as provider & based on the code I can surmise it was coming from Calgary (we are in BC).
      Great. Pick-up day comes & goes. No word from Walmart. After a couple days I called & was told I would hear back in 48 hours.
      48 hours passed & still no word.
      Called again & was rudely told they can't track item & not to call again for another week!
      At this point, Summer will be over before it gets here. I don't know if it's sitting in the local store due to untrained employees, or if it got placed in inventory and re-sold. They are now out of stock on the website, but since mine WAS shipped, the shortage does not apply.

      This seems like a repetitive thing for Walmart. A company should not sell online with promises they cannot fulfill, only to create problems they cannot track.
      Walmart needs to overhaul its online sales team & ensure all employees are trained on proper procedures. **** ***** **** * *** *** ***** *** ***** ** ** *** ***** ** **** **** *** ******* **** **** ** ******** ******* ******* *** *** * **** * ******* ******** *** **** ****** **** ****************** ***** *** ****** ** ** ********* ** ********* * ***** **** ***** *** ** ** ********* *** ******* ** **** ******* **** ******* **** ***** They SHOULD have procedures in place to prevent these situations before they become a problem.
      I would say just refund me, but I don't want that. Ideally I would get this AC in a timely manner to avoid overheating. A substitute AC would be fine if price remained the same (since no longer in stock). But in the end, & a timely end, I expect an AC! And training for Employees!

      Business Response

      Date: 16/08/2022

      Customer was already looked after.

    • Initial Complaint

      Date:05/08/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Aug 5, 2022. Attempted to purchase groceries from walmart.ca. Order was placed, money was taken but no record of the order exists. Attempted contact through chat. Was given a canned spiel about how the charge was just a hold but would come off in 5-7 business days. Advised that I cannot wait that long to receive the refund. CSR advised to contact the bank as there was nothing walmart could do. Contacted my bank, they advised that walmart could in fact refund the charge immediately if they wanted to. Contacted walmart again via phone, rep was increasingly rude with me and just repeated the same thing over and over. Asked to speak to a manager because walmart was taking no responsibility for the mess up and was hung up on by the agent instead.

      Business Response

      Date: 08/08/2022

      Customer has been contacted

    • Initial Complaint

      Date:05/08/2022

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order a online order that clearly stated free shipping called because it was charging me shipping was assured it would reverse. Well a month later nothing approx 20 calls later I believer 12 escalation ref# 20 promises of return phone calls because in this time they lost my order calls to ******* ******* **** location request to be done on my time Walmarts answer we will call u back. Remember 2 large boxes 200lbs missing and 1300.00 out of my pocket no answers on refunds my interest being charged and my credit c/b effected. Walmart here's another escalation ref# making promises of tommorow delivery. Never a call never a follow thru. Well low and behold I come home from work 2 damaged boxes in my driveway 28 days after promised delivery well guess what. Damaged furniture who would of thunk it.. called Walmart again another esc# another lie about return call nothing. Another call to Walmart agent insulted me with a $25 credit or they would arrange pick up but guess what no stock on item anymore when I refused 25.00 he hung up on me. So enough is enough thank u

      Business Response

      Date: 17/08/2022

      customer was contacted.

      Customer Answer

      Date: 30/08/2022

      so the reason I will not accept 30 for a refund are 1 from day one before I ordered the said item it was listed as free shipping when I was going to order it kept coming up as shipping 100 I called Walmart before ordering and spoke to there rep and she saw that and she did a trial order from her end and the shipping also came up but disappeared she assured me if it did not happen she had it noted to there escalation sept and it would be rectified so on good faith I ordered. #2 then my shipment got lost - called about shipping approx 3 times escalation sept will call u back at that time I asked about a refund for lost shipment and was assured I would receive my money back within 72 hrs escalation sept again please call back. So again I return call and am informed oh no that will take at least 30 days ??? My only option at that point was to reorder the item another 1300 well I explained what about payment and accrued interest on my credit card and bad credit hit if u don't pay it.. well I'm sorry escalation sept will get back to u!! Never thru this did they do this. So o looked into reorder but out of stock . After taking it into my own hands and contacting delivery company they initiated a dock search in van and Calgary. Walmart did nothing nothing. I did talk to one rep and joking said watch if it shows up it will be damaged came home one day 2 damaged boxes sitting in my drive way. Walmart must of promised me 4 different delivery dates nothing ever came I was taking time off work to be home for delivery what about that expense upon opening damaged boxes which Walmart has 2 chairs damaged on a 1300 set there response is 30.00 I paid full price for item no discount approx 20 calls a couple days off work being lied to numerous times. I said to them I believe 300 is being more than fair the 2 chairs are unusable and here I sit as a customer totally disenchanted with Walmart the customer service store

      Business Response

      Date: 31/08/2022

      customer was contacted.

      Business Response

      Date: 02/09/2022

      information provided.

      Customer Answer

      Date: 06/09/2022

      What is Walmarts final offer I can't see anything has changed

    • Initial Complaint

      Date:05/08/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date Ordered: June 20, 2022, Sold & Shipped by: ********* sold through Walmart online
      Estimated date of arrival: July 26, 2022, Tracking Number: **************** Ergonomic Chair with Large backrest Gaming Chair Neck Protector Head Wgthhk

      $104.52 (2 x $52.26/every time I contact Walmart the answer is our escalation team is working on it waiting for 1 day, 3 to 5 business days we are working on it. I told them in June that the tracking number is fake and I cannot trace it but first they said to wait till July 26 then we are working on it.

      Business Response

      Date: 08/08/2022

      Customer has been contacted

      Customer Answer

      Date: 09/08/2022

      (The consumer indicated he/she DID NOT accept the response from the business.)

      They refunded me after they received my complaint and not before it. Always saying we send the email to seller and they will contact you in one business day. They did it three times and no answer from theseller. Everytime they asked me for 3 to 5 business days and nothing happened till I complaint and got my refund.

    • Initial Complaint

      Date:28/07/2022

      Type:Customer Service Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on walmart.ca for storage bins based on the ship date being same day. I added a collectible to the order to reach $100 for free shipping. The storage bins did not ship when promised, the collectible did.

      The collectible arrived heavily damaged, causing it to lose value. Two additional days pass and I called Walmart for help. The storage bins were out of stock at the time the order was placed. I learned this morning they are on back order with no proposed ship date.

      The rep at Walmart told me the backordered item had been refunded (this is false). I then attempted to have them substitute items, they would not.

      Once I understood nothing would be done to correct this, and Walmart has no regard for it's customers, I asked for the item to be cancelled from the order and refunded. I also asked to speak to management.

      I was told the refund is in process AND that this fact is why management could do nothing to assist with the issue. This is false advertising on their site, poor product packaging and handling and then, when there's an issue it's downright dishonest info from the automated emails, to phone operators, and managers themselves. I see no reason to shop here.

      At this point, I feel like I am warranted in requesting a 100% refund for this order.

      Business Response

      Date: 29/07/2022

      Customer has been contacted

      Customer Answer

      Date: 29/07/2022

      (The consumer indicated he/she DID NOT accept the response from the business.)

      Walmart made no effort to correct this. They emailed me a $10 coupon for their online store which I have repeatedly stated I will not use ever again.



      This is yet another effort to NOT take responsibility for their issues. They continue to show no respect for their customers.

    • Initial Complaint

      Date:26/07/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After ordering from Walmarts online site on June 30, 2022, with an expected delivery date of July 13, Walmart has failed to deliver my product.
      July 15, I contacted Walmart and was told my issue of nondelivery would be expedited and take about three days to resolve.
      July 18, 2022, without a resolution Walmart asked me to wait another two days.
      July 20, 2022, still no resolution, I asked that my order be cancelled and a refund issue. I was assured the expedition team would be sent my request by email and would cancel my order and initiate a refund within 24 hours.
      July 21, 2022, I called Walmart to confirm a refund had been issued only to find this had not been done. I reiterated that I do not want this product, since Walmart cannot guarantee delivery, and once again demanded my refund. I was told to wait 2 more days for a refund to be issued.
      July 22, 2022, a form email from Walmart's expedition team informed me their investigation was still ongoing and thus my order had not been cancelled. At the risk of being told to continue waiting, I gave Walmart another two days before calling back.
      July 24, 2022, allowing them four days to issue my refund, I contacted Walmart to confirm the status of said refund only to be told there was no incoming refund, nor had my order been cancelled. I was asked again to continue waiting for the expedition team to finish investigating before they would issue my refund, however, I was given no time line or promise as to the competition of this process.
      July 25, 2022, I contacted Walmart and learned, again, that there is still no resolution to my complaint, nor has my order been cancelled or a refund pending. It seems pointless to continue calling, since I am repeatedly told I can nothing but wait without any certainty that I will ever receive my money back. Therefore, I have document my experience in detail and am uploading them along with this complaint.

      Business Response

      Date: 26/07/2022

      Customer was contacted

      Customer Answer

      Date: 04/08/2022

      (The consumer indicated he/she ACCEPTED the response from the business.)

      A refund was issued by Walmart within hours of them recieving this complaint.

    • Initial Complaint

      Date:26/07/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an Walmart e-gift card online when I was at Walmart in Edson Alberta to try and make things easier because I was unsure about how to use my online currency in store so I made the purchase of one $50 Walmart gift card and one $100 Walmart gift card and when I went to pay for my stuff they looked at my phone for the $100 gift card and they didn't know what to do because there wasn't a barcode and while the young cashier was trying to figure it out with help of an older cashier the manager showed up beside me and was extremely ************** *** **** *** disrespectful towards me and my fiancé and she started saying that they can't redeem that there and also started to basically accuse us of trying to scam the store with a fake gift card even though I showed her the whole email of me receiving the gift card and my receipt and order invoice and the approval showing that the payment went through and after trying to get help nobody supposedly was able to redeem my card so I ended up leaving without 99% of my items because I only had $10 cash on me and then the next day being so upset with the manager and not wanting to see her or ever go into Walmart ever again we decided since we had to use the cards because they couldn't be returned I began an online order and that's how I discovered that the $50 one was perfect but the $100 one that they were trying to redeem but claimed that they couldn't without a barcode well that one was magically now a $0 balance! And after spending hours being transferred from person to person with customer service and nobody was able to tell us anything not even when or where the card was used so then we went back to the store because that is what most of them said on the phone.but calling the store was useless because after customer service transferred me to manager I was sent back to customer service then back to manager only for her to hang up after behaving the same as before and that was how she was afterwards when we went back.

      Business Response

      Date: 27/07/2022

      Customer has been contacted

    • Initial Complaint

      Date:26/07/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a poker table June 17 it arrived damaged June 22
      Requested a return on june 22
      They finally picked it up July 13
      And we still haven't been reimbursed
      Walmart confirms it was picked up by a company called *** **** but are refusing us reimbursement because *** **** hasn't returned to Walmart!

      Business Response

      Date: 27/07/2022

      customer was contacted.

    Walmart Canada is NOT a BBB Accredited Business.

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