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Business Profile

Parking

Precise ParkLink Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking.

Complaints

This profile includes complaints for Precise ParkLink Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Precise ParkLink Inc has 8 locations, listed below.

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    Customer Complaints Summary

    • 212 total complaints in the last 3 years.
    • 62 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:23/05/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Used Precise Parking in Calgary, Alberta on April 5, 2023. I had used their payment machine following all the promps correctly. After trying a few times with no success, I phoned the number on the machine. They were absolutely no help. I did end up with a $94.25 ticket. I phoned the next day, only to be told they couldn't help me, I needed to email the Appeals Office as she was needing to take another call. ** **************. E-mailed the Appeals Office, they responded in a quick and timely manner. (sarcasm) I then received an e-mail unsing words like "One time courtesy". Absolutly no aplology for their machine not working. I continued to try to make a payment online and the payment would not go through. I tried multiple cards. I phoned the number to make a payment but I got a very uneasy feeling from the person on the other end and did not make the payment over the phone. All I would like to do is pay the $9.00 owing, but they are not helplful at all. Do I have to pay them

      ****** ******

    • Initial Complaint

      Date:12/05/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To whom this may concern,

      On May 4th 2023, I paid for parking but totally forgot to place the ticket on the dashboard. When I came back to my car, a parking ticket was issued. I tried to write a dispute letter with photos of my parking ticket, my **** bill with the payment on it, and a picture of the parking violation ticket. They responsed “upon review of your parking invoice it has been found to be issued correctly.”

      I find it so unfair that even with the proof of payment they still are trying to get me to pay an extra $50-100. ** **** *** **** ** ****** **** **** ** ******* *** *** ** ******** ** ******* * ******** **** *****  
      Please let me know if there is anything that can be done. ***** ** *** ******** ** **** ******  
      Thanks for your time!

    • Initial Complaint

      Date:08/05/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I parked my vehicle at ******* *** center in Calgary the parking lot is run by Precise Parklink (west) ltd. I paid for the parking $5.00 for for hours the time was 1:29 pm at 1:48 pm I was issued a ticket for unpaid parking I got a hold of Precise Parklink to dispute this ticket and they insist I didn't pay for parking I have the original receipt and parking ticket, they are now insisting I pay $144.75 for this parking infraction. I am reporting their ********** and ********** for something I paid for and would like a resolution to this problem. Thank You

      Business Response

      Date: 17/05/2023

      Hi *****,

      If your able to provide a copy of your receipt we should be able to resolve this for you.

      Thank you,

      Precise ParkLink Inc.

    • Initial Complaint

      Date:18/04/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 11, I received a parking violation from this company. However, I have proof that I paid for my parking spot. I have a receipt of payment that shows the time, date, and location.
      Precise ParkLink only method to contest a violation is via email. They never responded to my email. I received today a letter by mail informing me to pay the ticket. There is a phone number you can call on the letter. No one answers the phone. Only a voicemail saying no agents available.

      Business Response

      Date: 03/05/2023

      Hi there,

      If you paid for parking and would like to dispute the parking invoice your received, please visit: https://*********************************************


      Thank you,
      Precise ParkLink Inc. 

      Customer Answer

      Date: 03/05/2023



      Complaint: ********



      I am rejecting this response because:

      I emailed their dispute team twice with all the proof that I paid my meter and they never responded.

      I called multiple times and no one answers. It always goes to a voicemail.

      **** *** * *****  They simply hope people will just pay them. Any contact method they have leads to no one and no response.

      **** ** *** * ****** *********




      Sincerely,



      ******* ****** *****

      Business Response

      Date: 17/05/2023

      Hi there,

      Please provide your parking receipt along with the parking violation you've received so we can review.

      Thank you,

      Precise ParkLink Inc.

      Customer Answer

      Date: 25/05/2023



      Better Business Bureau:


      The business reached out to me and cancelled the parking ticket. 



      Sincerely,



      ******* ****** *****

    • Initial Complaint

      Date:10/04/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2023/04/08
      Parking lot issue.
      The ticket machine is completely inoperative at 916 Spadina Cres E., apparently location 2051. The screen is blank. Every button pressed made no difference. The app was downloaded to attempt to pay. However, the QR code publicly given on the board is unrecognised by the app. And on top of this, the location code does not match the location code on the ticket that was issued to me and also did not work. We had two vehicles in the lot.

      I formally request that any 'warning' associated with my vehicles be removed from their system. This could have easily been avoided if the one who issued the tickets questioned why all the vehicles in the lot did not have payment and visually inspected the defective device.

      Business Response

      Date: 03/05/2023

      Hi there,

      If a pay station is not functioning, you are required to use an alternative pay station or use a mobile parking app option to pay for parking if applicable.

      If the parking facility does not offer mobile payment or alternative pay stations, you are required to dispute the Parking Invoice. Our Violations Department will verify the status of the pay stations during the applicable date and time to verify if they were in working order.

      To dispute your parking invoice, please visit: 
      https://****************************************************

      Thank you, 
      Precise ParkLink Inc. 

      Customer Answer

      Date: 03/05/2023



      Complaint: ********



      I am rejecting this response because:

      1. There is no indication on the parking machine or on the boards surrounding it that one must go to another pay parking machine (there was only one in this particular parking lot). It is beyond any reasonable expectation that I should wander throughout downtown seeking out another parking lot owned by your company. 

      2. As already described in the first communication, the pay station was not working and I provided pictures showing it in unusable state, and these pictures also show that the parking lot location number is not the same as the one on the ticket; the location number given in the parking lot is wrong and so the mobile app did not recognise the number your company provided there. 

      The issues have not been appropriately addressed. It looks as though my message was not even read.

      In reading your response, I can state that although you've provided this new website in order to make disputes, there is no link to it on the 'parking invoice' I received, nor is it even listed on your website. There was no way I could have made a dispute on that site because you failed to provide it to me in the necessary time frame. That failure is not on me.

      Please respond here to the request I've formally made. Thank you.


      Sincerely,



      ****** **********

      Business Response

      Date: 18/05/2023

       Hi ******,
      The Precise ParkLink West team have informed us that they voided the parking invoices and they will have a technician inspect the parking meter at this location.

      Thank you,
      Precise ParkLink Inc.

    • Initial Complaint

      Date:29/03/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 16, 2023, I parked at the *** ****** hospital, Toronto for a doctor's visit. In the past, I have always paid for parking at the pay station in the Lobby. On this day, however, there was no option to take the ticket. I saw the machine and tried to pay with my credit card, however, the machine was displaying a message that a card is declined and that I could only pay using a QR code provided, which I did. I tried multiple times to pay through the up and finally, a couple of minutes later I succeeded. So I had my appointment and when I went to get my car there was a ticket on it. When I got home I immediately sent an email to Precise Parking explaining that I paid the maximum payment on the same day and provided the receipt. On February 3rd I got an email from them saying my vehicle was found without a valid payment for parking on 16 Jan 2023 at 10:39 AM, and your license plate was not registered until 16 Jan 2023 at 10:52 AM. The invoice will remain outstanding for $39.00 if paid within 7 days of today’s date. Yesterday I received a letter dated March 7th, demanding payment of $144.75. if I don't pay in they are going to send it to the collection agency.
      **** ** ********** ** ***** ** ** **** **** ** ******** *** ********* ** ** *** ********** ****** *** *** ******* **** * ***** * ** ** ****** ******* ******* *** ******* ** ************ *** **** ** **** ********* ** ***

    • Initial Complaint

      Date:13/03/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I parked in a PrecisePark lot where my doctor is located ** ********* *** ******  I’ve been parking there for 15 years without incident. When I came out I had received a parking ticket. I checked the time on the violation ticket and compared it to my parking ticket. I still had 14 minutes left. I tried calling the offices but no answer. I sent an email with a pic of my paid parking and the violation ticket. They just emailed me back stating my ticket wasn’t properly displayed but no proof of this.
      I dispute this claim but they’re saying that’s it I owe $50 within 7 days.

    • Initial Complaint

      Date:08/03/2023

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter in the mail from Precise Parklink to pay two outstanding tickets that I received on my car. However, I never actually received a physical ticket. When I called to have them explain what happened they only gave me the explanation that the ticket was either taken by someone for the weather took it. They were unwilling to provide me any proof I received the ticket in the first place. Each ticket was for $50 ($100 total) however the tickets were doubled since I did not pay them on time. Yet the letter I got was only the first one, when I asked them about that they said they had proof that I was sent multiple letters (I wasnt) but were not willing to actually provide me any proof. So essentially I got a letter in the mail informing me that I had received two tickets, were late on those tickets, and to just trust them without seeing any proof.

      Business Response

      Date: 23/03/2023

      Hi there,

      Thank you for reaching out to Precise ParkLink via the Better Business Bureau, is not an official line of communication for us. Parking Invoices cannot be voided unless we are provided with proof that you paid for parking.

      Hope this insight helps,

      Precise ParkLink Inc.

      Customer Answer

      Date: 23/03/2023



      Complaint: ********



      I am rejecting this response because:
       It in no way addresses my issue. 

      Sincerely,



      ********* *******

    • Initial Complaint

      Date:13/02/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 15 2023 I got a notification that stated FINAL NOTICE of a parking infraction that occurred on September 7 2022 with an outstanding amount of $124. I advised park link via email that I had not gotten any previous notifications and was advised that this amount was final. When I called to ask them what the original invoice amount was I was told it was $49.00. I told them I would pay that amount but $124 is ridiculous as both previous letters did not reach me. I was hung up on. I called back and the same individual answered. I advised him that we were disconnected. He hung up on me again. I called back again and he answered again, I advised him that it was me again and he hung up on me again. I called back again and when he answered I asked for his name and he hung up on me. This continued for about 11 calls, I have asked for his manager and he just disconnects the call.

    • Initial Complaint

      Date:07/02/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 15 2022 I parked at the Parkade at *** ****** ****** for a doctor's visit. In the past I have always paid for parking at the pay station in the Lobby. This day, however the screen on the station showed it was out of order. There was nowhere that told you what to do in that case. My doctor's office did not know. So I had my appointment and when I went to get my car there was a ticket on it.
      When I got home I immediately set an email to Precise Parking . On December 15 I got an email from them asking me to send a picture of the machine showing it was out of order. Unfortunately I did not take a picture of it and replied saying so. Yesterday I received a letter dated Jan 20 demanding payment of $100 plus $75 if I don' pay in 15 days I am going to pay because I cannot afford an additional $75 plus whatever penalty they want to impose.

    Precise ParkLink Inc is NOT a BBB Accredited Business.

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