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Business Profile

Health and Wellness

Cubert Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 25% of complaints as a representative sample.

Complaints

This profile includes complaints for Cubert Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Cubert Inc has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Cubert Inc

      315 Queen St W Toronto, ON M5V 2A4

    • Cubert Inc

      3422 Old Capitol Trl PMB 17 Wilmington, DE 19808-6124

    • Cubert Inc

      5620 Grace Pl Commerce, CA 90022-4119

    • Cubert Inc

      1007 N Orange St Wilmington, DE 19801-1239

    Customer Complaints Summary

    • 220 total complaints in the last 3 years.
    • 38 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:18/11/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Nov 1st **** received my return and said they would issue a refund within 14 days. It has been over 15 days and they can't tell me where my refund is or why it isn't processed or where it is in being processed. They keep giving me the run around.

    • Initial Complaint

      Date:21/10/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      10/15/24
      After ordering a dog bed I was given an opportunity to accept a free gift. After rereading the ad several times, I accepted the free gift. I immediately saw a pending charge for the “ free gift “ for the total value of the item. I immediately emailed them stating to cancel the free gift so I wouldn’t be charged. I emailed again the next day again with no response. On 10/17 I contacted their live chat (they claim to have no phone service available) and after waiting 25 minutes my live chat began but every response took at least 5 minutes to get back to me. After not getting helpful information I just said cancel my order completely. I then disputed my charges on my credit card. I’ve asked to be contacted by email and phone with a manager but neither has happened. False advertising is my biggest concern at this time, although their customer service is awful as well.

    • Initial Complaint

      Date:09/10/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I place an order for a body pod scale on August 8,2024, on 8/29/24 I email customer support since I had seen the scale was stuck somewhere in shipping so they say. I got an email that same day that they were sorry and looking into this and would contact the delivery company for an update. I never heard back. I sent a second email requesting a full refund on 9/16/24 and I got the same response and still no answer on the delivery company on the status or getting a refund. I emailed them again on 9/28/24 with the same response and now telling me to contact the shipping company myself. I read a couple of reviews from this company about the shipping and not receiving their order. I am attaching my email and there responses. I am also attaching screenshots of the delivery status. I am also attaching my shop pay payment plan for the scale I never received. I paid it off 8/24/24 total of 4 payments of $56.10 totaling $224.40. I just want a refund. **** ******* ** * *****

    • Initial Complaint

      Date:01/10/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered and paid for a "BODY POD" w/ **** on 8/16/2024 $194.65. Online always listed as "order ready" It was taking weeks to get information on ETA of even a ship date. they gave me three ship dates, I finally tried to cancel. They stalled again and said it was shipped but it had NOT (always said pending on line) I finally received it over 30 days from order date 9/17/24. I followed their instructions to send it back on 9/17/24. Waiting for a call tag. Which I didn't get but finally a warehouse address in Ohio on 9/19/24. I shipped it back on the same day and sent them copy of receipt and tracking #. I received confirmation of delivery from USPS on 9/21/24. On 9/23/24 I inquired about the refund. 9/24/24 they responded with "i just submitted a request ... to process your refund" 10/1/24 I sent yet another email asking about my refund. $194.65.
      I copies of the thread of all the emails.
      Please help me get my refund.
      Thank you, ***** ********* ************

    • Initial Complaint

      Date:19/09/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a smart scale from this company on September 4th 2024 from their website as it promises online to be next generation, having unique features, etc -
      - After placing my order, I realized there was no delivery information provided and immediately received an email asking me to subscribe to their warranty as well as another for their premium subscription, which I was not aware existed
      - On September 11th I emailed asking for an update on shipping, they replied stating they apologize for the delay and that they see it has been forwarded to the warehouse and dispatched, estimating arrival by Sept 20. They also gave me a 3-month premium subscription which I found odd
      - Then on September 18th I emailed as the tracking site did not yet show the item as shipped. I emailed them and asked for a refund due to the delay as well as recent discovery of horrible reviews on the Google Play store of their app "****" by **** Health Corp
      - They then replied stating there is yet another delay with the order, however, they cannot refund already shipped orders (I thought it wasn't shipped yet?)
      - I paid for this with my *** account, how do they qualify?

      **** ******* ** * **** *** ****** *** ** ******* ** ** ********* I want a refund and do not want the scale.

    • Initial Complaint

      Date:19/09/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a scale with credit card on September 1, 2024. The scale is inaccurate and functionally inoperative. Contacted company and they are not honoring their return policy, They are avoiding contact and there is no way to contact company other than chat app and email. ** *** ****** ******* ** ********** ** **** *** *** **** *** ** ***** ** **** ******* ** *** ******** ** *********** Please help me get my refund.

      Customer Answer

      Date: 14/10/2024

      Issue has been resolved.

    • Initial Complaint

      Date:05/09/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 26, 2024, I purchased The ***** Bed - Veterinarian Approved Dog Bed × 1 XL - 46" for $249.00 via ************************* order # ***** *************. Shipping was supposed to be 3-5 days after purchased. I emailed the *******@**********.com for a status. ***** replied and stated that they were experiencing delays due to supply chain issues. They would give me an expected ship-date for the next month. This kept going on for about 6 months. I finally asked for a refund many times and never received it. They would give me the run around.

    • Initial Complaint

      Date:26/08/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      AN order was placed. THey promised delivery between AUgust 23 and 25. When I contacted them they told me the order would not be delivered until mid September. When I told them to cancel they refused stating it was already shipped. It obviously does not take one month to deliver and they offered no tracking number so they clearly did not ship the item.

      Customer Answer

      Date: 30/08/2024

      Good afternoon and thank you for your help.

      I have resolved this issue with the merchant *** **** ** ******** ** **********

      Thank you again,

      *** *******

    • Initial Complaint

      Date:26/08/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      8/7/2024: Purchased item from FitTrack website online; No correspondence from company until
      8/14/2024: Email stating “we apologize for lack of delay regarding delivery. Your item will be shipped out Friday. If you would like to cancel, please reach out.
      8/14/24: I reached out via email requesting to cancel my order.
      8/15/24: email from company asking why I want to cancel (I felt this delayed the process, and they did not respond to my request of cancellation). I do not need to provide a reason why I chose to cancel. However, I did respond
      8/15/24 FitTrack asked if I would consider keeping the item. (Again this delayed my initial request to cancel my purchase) and they then state that it has shipped.
      8/15/24. I once again respond to their message, stressing I would like to cancel.
      By 8/17/24 they notify me that they will check to see if it can be cancelled
      Various emails back and forth, as the item could not be cancelled since it was shipped. Upon arrival, I ask how to send the item back as I wanted to cancel it. They stated that I must send it back to them. That they “transitioned to a new system of return process” in which customers are responsible for return costs, however this was not clearly stated on their website upon purchase. Had I viewed that I would be responsible for any return shipping in the event of a return, I would have considered my purchase more closely.
      This is misrepresentation of their purchase and return policy. I believe they should pay for return shipping, as it was not clearly stated on their website. In addition, they stalled in the communication back and forth. I responded immediately upon receiving the email that if I chose to cancel, I could do so. They did not honor that email about my choice to cancel. They delayed the cancellation process by several days, had they just responded to my initial request.

      I am seeking full refund of the items including return shipping costs, and no restocking fee.

    • Initial Complaint

      Date:17/08/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a scale beginning of July 2024. I started asking for Tracking around July 31 2024 when it said it would ship. I have been going back and forth with someone from the company who keeps sending me tracking saying it is waiting to be picked up by the carrier. When I ask the company they say it has shipped and they are waiting for it to arrive to my state. They will not answer any other questions. ** **** ***** * ******* * **** **** ******** I asked for a cancellation, they are refusing. I have now asked how to return it if it does ever arrive and they have not responded. I checked with **** as that is the tracking they sent and they just say they don’t have the item. ****** ** **** ********

    Cubert Inc is NOT a BBB Accredited Business.

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