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Business Profile

Online Retailer

AN & Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 25% of complaints as a representative sample.

Complaints

This profile includes complaints for AN & Associates's headquarters and its corporate-owned locations. To view all corporate locations, see

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AN & Associates has 7 locations, listed below.

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    Customer Complaints Summary

    • 352 total complaints in the last 3 years.
    • 149 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:25/05/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a pair of shorts on 5/4 and have not received them. I attempted to contact this company via email on two separate occasions without response. Tried to call and phone number rings busy. I have initiated a dispute with ******.

    • Initial Complaint

      Date:22/05/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction date: 1/20/2023
      Purchased: ****** **** ***** ** ***** ***** - size 9.5
      Order #****
      Total: $48.94

      Order was placed accidentally and I immediately contacted the merchant to see if it could be cancelled. No response. Tried again when I received their "thank you for ordering" email, but again, no response. When we finally received the order, the item we received was NOT the item we ordered at all- it was a completely different color (darker). Tried to contact the company once we saw that the boots were in the wrong color via the outlets they offered and no one ever responded at all. (This was now the 3rd attempt to contact.) I have tried contacting them multiple time since and all I ever get are auto-replies that "seem" as if I logged a customer service request ticket of some sort and that I can expect a response....except it never comes. This has been going on for FOUR months. All I wanted was to return the boots for a refund because they are the wrong color entirely but since I can't get anyone from this ********** company to respond, I just want a refund!

    • Initial Complaint

      Date:18/04/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ordered a pair of clogs on December 20 2022 for Christmas gift. The money taken was taken out of account immediately and I received email order was being processed I realized company was out of China. (Company Should be made to disclose that on web page ). then another email said process could could take up to 3-5 days..I immediately tried to call their non working number and then I emailed to cancel order and asked for refund before order was actually processed on December 20. However order never came in January. When I never received the order I emailed on several occasion and I did receive a response that they would say "they would get back to me in one to two days." , however they never respond back. I paid thru ****** and even tried to stop payment with no avail. they tried to get a refund but could not... * **** ******** ** ******* *** *** **** ****...Finally on February 16 , 2023 I received the clogs....I want a refund. This company should not be able to continue to do people like this and they definitely should be made to disclose that they are a China base company.

    • Initial Complaint

      Date:17/04/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an order from company and it is was not what expected. I have sent emails asking to do a return and no reply. I have called the number and it is not a working number.

    • Initial Complaint

      Date:30/03/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an item on 2/27/23 from My Make Up Brush Set online. I received it 3/21/23. I didn't realize it was coming from another country and be shipped across the ocean. No where on the website did it state where the company was located. The product didn't fully work as stated and I tried to reach out to the company for a refund. Their site states I can get a full refund within 30 days of receiving it the product. I have not gotten a response to the numerous emails I sent to them beginning 3/24/23. I filled out a "contact us" form on their site to be contacted, and I have not been. I tried calling the number listed on their site and it goes to a generic recording saying "leave a message." When calling the number, it doesn't state the company's name on the recording. After looking up reviews on the company, I have quickly found that many people have had the same issue as I have. There is no way to contact the company to get a refund. Many others state they didn't even receive their product. This company appears to make it impossible to get a hold of them to do a return and get a refund within the timeframe they state you can. There are no specific instructions on how do a return on their website. It does give an address to send a return to, but I have no way to verify that is actually the correct place to send it to. I also feel I should have more information about what to include in my return so it is refunded properly, and nothing like that is listed on their site under "returns". The package I received the product in has nothing with the company name or address on it. It didn't have any paperwork with my order number. I found an order number in an email I received from them right after purchasing it. I continue to get promotion type emails from them but nothing in response to my questions about doing a return.

    • Initial Complaint

      Date:29/03/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Purchased-Feb 22
      Payment$59.99
      Order #-******
      Have not yet received order. Tried contacting no phone # avail. I would like my $ back or my item sent to me. Thank you

    • Initial Complaint

      Date:02/03/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a kids watch (black) 2/2/23 for my Granddaughter, within two days I have been trying to cancel this order (no response). I received item on 2/23/23. My granddaughter says its to babyish and she wont wear it. I then.( I thought to myself after receiving no response) I'll wait till I get it and return it. I have emailed them every day since 2/23/23 one response said "return what????" all pertinent info was in email. I have all attempts saved.
      I just want to return and get money credited to my card. If there is anything you can do I would greatly apricate it.

    • Initial Complaint

      Date:27/02/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a navy blue beanie hat with a cream colored pom pom on top from the Smilie Beanie company on 02/01/2023 for $19.99 + $4.95 shipping. My Order #: 5426. First of all, when this package arrived on 02/21/2023, there was $5.55 additional postage due. I was furious but paid the postage. When I opened the package, I found a black beanie hat with a black pom pom and a different cable stitch pattern than what I had ordered that was way too small for me, not the navy blue beanie hat with a cream colored pom pom that I had ordered. Per this company's return policy, I submitted a request for a prepaid return label and have heard nothing back from them. I have sent them 2 emails over the past few days. I want to return this hat and pay no return postage. I want a full refund including the $5.55 additional postage I had to pay when I received this package or a total of $25.54.

    • Initial Complaint

      Date:27/02/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order Number *******
      This company has an active website and is currently selling products. it is using **** addresses on the website and a phone number that is no longer oerating. They never repsond to emails. I placed my order 2.14 for $138 and never heard a word in regards to shipping. SOckz did ask that you give them 7 ays to get the order the out. I have emailed them twoce and no reponse, accpet someone will be in contact with you 24-48 hours- No one calls or emails.

    • Initial Complaint

      Date:23/02/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11/11/22 Ordered 5 photo & engraved name key rings. Total paid $58.85 by **********. 12/5/22 Order arrived with no packing slip/invoice and was 2 items short. One of "**** * *****" & one of "***** * ***". I emailed the company that day for explanation as these were to be Christmas gifts. 12/6/22 Received email from support@**************.*******.com stating my "request ****** was received and was bring reviewed by our support staff". I tried calling their company phone #'s listed - ************ is "out of service" & ************ "cannot be completed as dialed". 12/15/22 I emailed company again, anxious to receive my order #******". No reply. 12/20/22 Emailed company again asking for response. No reply.12/23/22 Email from company "Request (*****) has been received and is being reviewed by our support staff". I immediately replied "Thank you, I hope to get my two key chains soon". 12/23/22 Sent email to ******** ******* *** (*** ****** ********.com) stating my problem. 12/26/22 Received email from ****** ********* ******* asked for a photo of all items received, including the packing slip that was attached to the packaging box or plastic". Signed by "****" Customer Service Champion. As previously stated - there was NO paperwork in my order, only 3 key chains in a small padded envelope. 12/27 Received email from company "Your request (******) has been updated". 1/1/23 emailed company & ****** ******** and sent photos of the 2 key chains I did not receive. 2/20/23 Email from company talking about an "exchange & return of the item". They gave an address of: Shipping Team, 2225 Erin Mills Pkwy, Mississauga, ON L5K 1T9. This from "*****" Customer Service Champion. I do not understand WHAT the problem with this company is? In looking on your BBB website, I see there have been a number of complaints against ******** *****. I wish I would have looked there first, before ordering anything.

    AN & Associates is NOT a BBB Accredited Business.

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