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Business Profile

Online Retailer

AN & Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 25% of complaints as a representative sample.

Complaints

This profile includes complaints for AN & Associates's headquarters and its corporate-owned locations. To view all corporate locations, see

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AN & Associates has 7 locations, listed below.

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    Customer Complaints Summary

    • 352 total complaints in the last 3 years.
    • 149 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/04/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order February 4, 2024. Paid with ******. Never received the items ordered. Tried several times to contact seller, never received a response back.!

    • Initial Complaint

      Date:09/04/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On are about January 15, 2024, I purchased a pair of **** **** tummy control **** ***** **** jeans in size 20. I made this purchase through what I thought was the ****** shop. in reality, the advertisement was on ******, but when I went to purchase, I was directed to another website. I submitted the order and paid with my debit card. Several days later I received notice of intent to ship from China and this made me suspicious. **** ***** are not made in China or distributed from China. I went back to the ****** shop and the order was not there. I was unable to determine who the purchase was being made from because it had not gone through my bank account at that time. On January 25, the purchase went through my bank account. The payment was made to ******. I then contacted ****** and found out that the payment was made to someone else’s ******, which they could not tell me who. I finally went to the bank & submitted a request to refuse payment. On January 30, 2024 item was delivered. The item is not **** **** product. It is not the correct size. It contains no labels for fabric content or care instructions. The waistband is 33 inches and it’s marked petite 2X. They are not Tummy control. I sent several emails & tried to call, with no response. Today my bank sent notice that, since an item was delivered, I could not refuse payment. I would like to be reimbursed for this scam.

    • Initial Complaint

      Date:09/04/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a jumpsuit from them on 3/24/2024, the order number is ***** and the total was $38.94. On the website it stated a time frame of shipping that was perfect to receive the item by my trip. I get an email stating now the shipping will take anywhere from 1-3 weeks, between 3/24/2024 and when my order was finally shipped on 3/30/2024 I got 15 emails from them asking to buy more things. in that 6 day period I reached out the email ****@*************.com 8 times asking them to cancel the order because I was told after purchase it would take 1-3 weeks to ship. I only ever got the automated reply from them. The package finally arrived 4/8/2024, and when I asked for the return information I am now only getting automated replies. PS the sizing is not correct at all! I don't know what measurement system they use but the size I ordered is not a true size.

    • Initial Complaint

      Date:09/04/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PURCHASED DARK GRAY CARGO PANTS ON 3/7/2024 ORDER # ****; PAID $38.69. THE PANTS THAT I RECEIVED WERE BLACK, WHICH I COULD HAVE DEALT WITH BUT THEY HAVE THIS RIDICULOUS PATCH ON THE FRONT POCKETS AND ONE ON A BACK POCKET ( THE PATCH SAYS "****" IN A FOOTBALL SHAPED RED PATCH). I CONTACTED (EMAILED) THEM IMMEDIATELY WHEN I RECEIVED THE ITEM AND TOLD THEM THEY SENT ME THE WRONG PANTS. THEY DISAGREED AND SAID THEY SENT THE RIGHT ITEM!!! SINCE THEN I HAVE BEEN TRYING TO GET MY REFUND AND THEY HAVE BEEN FIGHTING ME EVERY STEP OF THE WAY. ATTACHED ARE THE PANTS I RECEIVED AND THE PANTS THAT I ORDERED...DO THEY LOOK THE SAME ?? NO!!! I HAVE BEEN TRYING TO GET THE FULL REFUND AND HAS BEEN TAKING OVER A MONTH FOR THEM TO DO ANYTHING INCLUDING SENDING ME A RETURN LABEL. THEY OFFERED 10% OFF THE PUCHASE TO ACCOMODATE ME!!! THIS IS THEIR RETURN POLICY..."The customer is responsible for the return shipping costs, except in cases where the return is due to our error or a defective product. In case of a defective product or an error on our part, we will also refund the return shipping costs." IT WAS THEIR ERROR, I DONT EVEN KNOW WHAT THAT PATCH MEANS ON THESE PANTS THEY SENT ME...NO OTHER PANTS ON THEIR SITE EVEN SHOW A PATCH!!! THEIR WEBSITE STATES 100 % MONEY BACK GUARANTEE, EASY RETURNS...YAH RIGHT, NOT EVEN CLOSE!!!! PLEASE HELP ME GET A RESOLUTION ON THIS *** *** ** *********** ***** ** *** *******

    • Initial Complaint

      Date:02/04/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I order jeans on December 3rd. Never received them. When contacted business you can see they referred me to post office. To no help you can see it never it made it to our state. They delivered per tracking to another state not even Michigan. * **** ******** ************** Thank you

    • Initial Complaint

      Date:26/03/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a seat belt extender on February 4th 2024 and it has not been sent or delivered and I would like the product sent

    • Initial Complaint

      Date:21/03/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      February 24, 2024, I paid them $48.94 for a pair of jeans, called **** *****.

      That is a common brand name in America.

      When my jeans did not arrive for several weeks, I started to get suspicious about the company.

      Then I read all of the negative reviews.

      When the product arrived it was a cheap pair of jeans with no brand, and they appeared to be used. They were not **** **** jeans and are completely unusable.

      They send product that is cheaply made and then when you try to return it, they say you have to pay to return it to China and if you don’t do that then you can only get a 20% refund. ** ** * **** *** **** *** ******** *** ** ** ********* *** ** ** * ***** **** **** *** ****** That is a lot of money for me to be spending and I need it back.

    • Initial Complaint

      Date:19/03/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased winter boots from ***** ******** under order number ***** which said they were a size 9. They are listed on the bottom of the boots as size 40. The boots are extremely small. They will not process a full refund. They sent me an address in China which is $300 to ship. I paid $39.99 plus shipping of $8.95. They will offer me a 15% refund or a gift card of 25% of the product cost or 10% off my next order. * **** **** ** * **** *** I want a full refund. Tgey will not give me a US return address or a full refund.

    • Initial Complaint

      Date:17/03/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order# ***** First time ordering with this company.
      ** ***** **** ** ******** *** I have been trying to fix since the shoes arrived here in January. When your bank sees ***** but denies your request because this company gives the right information (all lies) to make sure they don't have to pay anyone back, fix the wrong order on any issues or just be kind.
      we tried to understand any language barrier and get resolution, that is what we assumed because they never actually sent a return request approval, just kept the repeated email with the same questions. The shoes shipped from China although they appear to based in the US there is no basic common sense in their emails I will attach. The company sends the same email over and over again with the same resolutions that they never intend to fix, but they responded so the bank gives them the money that I’ve asked for return on. We have gone back and forth with this company and our bank to help fix this issue. ************* advertised "*****" on its website, with the logo of ***** on the shoe itself, the picture was of actual *****, but that is not what we received.
      Which I consider fraud. So we have been asking for the correct shoe item or a full refund for the return of these fake *****.
      The issue was never rectified in January and again we asked in February. Then in March we went to our bank since nothing was being addressed. we asked several times to be assisted with ***** ******** we were not understanding their requests, because the follow up email is the same as the previous. And the bank chose to side with the company. Zero reasoning and no way to appeal denied appeal. I just accept your fraud and move on.
      We just want the correct item
      Or a credit
      On return and refund

      ****** *** ******* *******

    • Initial Complaint

      Date:14/03/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a pair of jeans. They sent me a knock off pair that look nothing like what was pictured. They had a horrible smell. I tried to get a refund and they refused saying I had to figure out how to ship them back and to pay for the shipping. I would dispute the charges but I used ***** ***. Horrendous.

    AN & Associates is NOT a BBB Accredited Business.

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