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Business Profile

Online Retailer

AN & Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 25% of complaints as a representative sample.

Complaints

This profile includes complaints for AN & Associates's headquarters and its corporate-owned locations. To view all corporate locations, see

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AN & Associates has 7 locations, listed below.

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    Customer Complaints Summary

    • 352 total complaints in the last 3 years.
    • 149 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:18/01/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased *** **** Slippers Chestnut from Cozynity through their website on 11/15/23. The email I received said I was charged $80 but my credit card statement says I was charged $58.60 on 11/16/23. On 11/22/23 I received an email that the shoes had shipped. There was no tracking number associated with this email and I never received the shoes. I attempted to contact the company twice through email and never received an answer. When I try to look up my order (order #****) it says the connection to the website no longer works. * ******* **** ** * **** *********

    • Initial Complaint

      Date:04/01/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered two ****** ******* 3d optical lamps and received one only on December 5,2023 contacted company by phone and email but never received the second lamp or a credit to my debit card! It was order #***** and order ***************

    • Initial Complaint

      Date:02/01/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 sweaters over a month ago and I sent out emails inquiring about the status of the order. I got back a response a few days ago stating that it was delivered on 12/14. I never received the package. I asked for a refund via email on numerous occasions to no avail. I feel like they're avoiding the issue.

    • Initial Complaint

      Date:02/01/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 pair of boots from this site on Nov 28 and received them on Dec 18. I was extremely disappointed in the very poor quality of the product as well as the poor packaging as they arrived stuffed together in a thin ripped package. The laces weren’t even in the boots but were basically just strings found in the bottom of the package. I have tried 3 times to contact the company through the email they provided but they only respond w auto generated reply not addressing my issue. There was no tracking and no receipt or return label. Their customer service number is a non working number.

    • Initial Complaint

      Date:02/01/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      hello I ordered a hoodie. My granddaughter beginning of December have not received. The order have not received a refund tried to call a number they provided did not work. I want my money back. * **** **** ******** ** ** *** ****** **** ** ********** ** ******* ** *** ******** ******* *** ****** ***** ** ****. I want my money back or my order. Thank you.

    • Initial Complaint

      Date:31/12/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      REFUND REQUEST FOR ORDER MAKEUP #455059

      Received product 12/18/23 and have sent 8 emails since 12/19/23 with NO RESPONSE ... "I received the above order yesterday; however, I am not pleased with the product and I'm requesting a return and refund. Please give me the details for returning and send a shipping label."

    • Initial Complaint

      Date:26/12/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a hoodie and have called and emailed to no avail. Never get an answer either way. **** ************ ****** **** *** *****. I want either my money back or the hoodie in the correct size.

    • Initial Complaint

      Date:26/12/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date order Dec.1,2023
      Price paid $52.94
      Order#***** A **** *** ***** hoodie
      I never received it. I sent numerous
      Email to them and received no help.

    • Initial Complaint

      Date:23/12/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid 88.92 for what I thought were bearpaw slippers. **** ***** ** * **** *** ***** ** *****. My bank is aware. We are ready to file charges for false advertisement.

    • Initial Complaint

      Date:27/11/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      3 hoodies were ordered and weren’t delivered in the time frame indicated by the website, when asking for an update or refund I got a system generated email. I tried calling the phone number and it rings busy. I attempted to email the company and got nowhere. It’s frustrating when you expect and hope companies will be truthful in their sales. **** **** ** **** ***** ***********. I’d like to get either a full refund or at the very least the correct items. I’ve even tried going directly thru the email from ****** being info@*****************.com but then get email replies from support@*****************.*******.com and no true follow thru. I have also tried info@**********.com and get the exact same auto emails.

      I attempted to resolve using ****** and they only took the sellers info as a delivery and closed my claim, didn’t review my email and photo details. Wouldn’t even address my concerns and no way to speak to anyone either. I have since tried to change the dispute to request a replacement/refund and no updates as of yet.

      I attempted to resolve thru my bank and they declined to assist as it was a ****** payment thru my bank account.

    AN & Associates is NOT a BBB Accredited Business.

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