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Business Profile

Online Retailer

AN & Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 25% of complaints as a representative sample.

Complaints

This profile includes complaints for AN & Associates's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

AN & Associates has 7 locations, listed below.

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    Customer Complaints Summary

    • 352 total complaints in the last 3 years.
    • 149 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:21/11/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received the wrong size of socks and then also was missing half of the order. I emailed (there is no customer service number to call) and I get a generic response back. I have sent the pictures that they requested multiple times, and I keep getting the request for more (another generic response). I have requested information on how to return the wrong product and how to receive my monies back since I did not receive the correct product or the correct amount and they have refused to answer, just keep asking for pictures, which I have sent them at least 3 times. I have never dealt with such poor customer service. This company needs to be held accountable for their incorrect shipments. * **** **** ** **** **** **** ***** **** ***** **** **** * ********* **** ** ** **** *** **** **** *** ****** ** *** **** **** ****** ******

    • Initial Complaint

      Date:19/11/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a pair of **** **** jeans for AN & Associates on Oct 15, 2023. The total with shipping was $46.98. I’ve sent numerous emails asking for updates but I’ve gotten no response. When I try to track the order it says “Awaiting info from carrier”
      I would like to know where the order or my funds are.

    • Initial Complaint

      Date:16/11/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with this company on 10/30/2023 and still haven’t received the order. The phone number is not working. I have emailed repeatedly and they have not responded. They were quick to take my money but no product.

    • Initial Complaint

      Date:08/11/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 29, 2023, I purchased a sweatshirt from My 3D Hoodie (**********.com) in the amount of $54.94, $39.99 plus tax and shipping but never received a receipt for the purchased. I've sent several emails to the company, ***************.com with no response and I've called the customer service number listed on the website ***** ******** several times and all I get is a busy signal. I do get regular text messages from ***** ******** but this isn't a number that can be called.

    • Initial Complaint

      Date:24/10/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an adjustable weight dumbbell from this company on September 9, 2023. The item I received was not as described on the website so I emailed the company to file a complaint. After much back and forth, on October 10th, we reached a resolution and agreed to the company giving me a $100 gift card and 20% off coupon for my next purchase from the company. Since that date, they have not responded to my follow up emails nor have I received the gift card or coupon. This has been highly stressful for me and this company needs to be held accountable. Please help me resolve this. All I want is my gift card and coupon so I can be done with this. * ** ********* *** **** ***** ***** ***** *** ******* ******** *** ********** ***** **** *** *** *** ******* *** * ***** ** *** Since the last communication on October 10th, I have not received any response from the company.

      Customer Answer

      Date: 17/11/2023

      You can close this complaint. The company reached out to me and the
      complaint has been resolved. I do not think they would have taken any
      action without the BBB stepping in so I appreciate your organization
      very much.

    • Initial Complaint

      Date:19/10/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I fail to receive my merchandise. They took my money and did not give me what I paid for.. When I try to track down my package through the ****** ****** **** Office.
      The tracking number doesn't exist.

    • Initial Complaint

      Date:15/10/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a bra through this company on sept 30th, 2023 and have heard nothing. Order came to 36.98. No tracking number, no email, no shipment.

    • Initial Complaint

      Date:27/09/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a kids smart watch on August 10, 2023. The product has not been delivered even though the company is sending me tracking numbers saying it was delivered on September 6th, 2023. When I began inquiring about the whereabouts of the package, the company sent me conflicting tracking links, first to a site that said it was delivered, then a different tracking number that said the carrier was "awaiting the item" in ******, ** (I am in ******) as of September 17th. The latest response says the item was delivered (it was not) and they closed my case. I requested a refund a long time ago. I no longer care about getting the product, it has been too long and too much of a hassle. I would like a refund.

    • Initial Complaint

      Date:27/09/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered shirts size XXL. The shirts that arrived were labeled as XXL but fitting to be a size M. I contacted the seller many times, send pictures, and after nearly 3 mos have no response.

    • Initial Complaint

      Date:20/09/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a jumpsuit from this company. After 2 weeks I received no shipping information and reached out to them. They told me they do not have the item in stock and I would have to wait another 2 weeks for the item. I said I did not want to do that and that I wanted a refund. They said okay, you can have a refund, but you have to wait another 1-2 weeks for that. It has been more 2 weeks and I still have not received my refund or any other information from them. I just want my money back from an item that probably never existed in the first place. This feels majorly like a **** as the website was very crude and I should not shop from random companies on *********.

      Customer Answer

      Date: 16/10/2023

      Hi, I have heard from the company and my issue has been resolved through ******.

    AN & Associates is NOT a BBB Accredited Business.

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