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Business Profile

Online Retailer

AN & Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 25% of complaints as a representative sample.

Complaints

This profile includes complaints for AN & Associates's headquarters and its corporate-owned locations. To view all corporate locations, see

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AN & Associates has 7 locations, listed below.

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    Customer Complaints Summary

    • 352 total complaints in the last 3 years.
    • 149 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:21/08/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on June 7, 2023. Order #******-purchased 2 pr of water shoes, in the amount of $28.93 from *****.com. After a month(July 2023), still have not received my order. Multiple attempts to contact company for tracking/shipment information. No responses. Used my Debit card to make the purchase. Company did a dispute thru ******(which I did not use), gave ****** ***** information stating that I have received tracking information. I have proof of all my email correspondence without ANY responses. They TOOK MY MONEY. I HAVE NO PRODUCT and so far, no resolution. Phone number is ***** and can not speak to a real person OR get any responses to my EMAILS.

    • Initial Complaint

      Date:26/07/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 pairs of sandals and wanted to return one pair
      I emailed numerous times and got nothing but we’ll get back to you in 2 to 3 days.
      The address I entered is the Corporate headquarters address listed on their website.
      The telephone number listed on the website is disconnected.
      I hope you can help me get my refund
      Thank you

    • Initial Complaint

      Date:25/07/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      June 9, 2023
      $73.98
      #********** - I have sent them emails and called them and no response about my order. I tried clicking on the order tracking and no update.

    • Initial Complaint

      Date:07/07/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered an item 6/14/23, paid with ******* Item arrived 7/7/23 (!), does not fit. No paperwork arrived with the order and no way to contact company to initiate return. Attempted to contact the company via limited information on website; no response.

    • Initial Complaint

      Date:07/07/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered shorts. No confirmation but started receiving spam emails. Charge came over on the credit card. Emailed the site no response. Then 2 weeks later got a shipping email. Shorts finally arrived. Not as advertised. Picture was for shorts similar to those on spans site. Not what arrived. Am now unable to reach the company for a return receipt. No paperwork came with the order. Getting alert from my email that the emails I have contain a virus

    • Initial Complaint

      Date:16/06/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 26, I bought two strapless bras from my comfy blouse online. The order number is *****. The charge was $19.99 for each one plus I paid an additional $8.95 for expedited shipping. I have never received the products. I started by asking two weeks after the order to return my fee for expedited shipping, as obviously I was not getting expedited shipping. I received no response to that email. I emailed again asking for a refund letting them know if I did not receive a response at this point in time I was filing this complaint. In addition to I wanted a full refund. I have received no communication . The phone number on file goes straight to a voicemail of some sort. Again that produces no response when you leave a message. * ** *** ********** *** **** ******* *** ** ** ****** *** ****** **** *** ********** *** ****** **** ******* *** ** * ***** ******* ******** **** **** * *** ***** **** ***** **** *** *****. I would like a full refund of 44.93. ************* * ***** **** *** ***** ****** ** **** ********** ********** ** * ********

    • Initial Complaint

      Date:09/06/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a bra (2) pack on May 20 and no product or communication.

    • Initial Complaint

      Date:01/06/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an item from my comfy blouse.com. They took the money out of my account but they never sent me an order confirmation number they never sent me a tracking number for my package, they never sent me anything! I havnt gotten a shipping date or my package! I e been ******* and I want my money back! Everytime I email them I never get a response and when you try to call the number for the business it goes straight to voicemail!

    • Initial Complaint

      Date:01/06/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I PURCHASED A PAIR OF SHOES FROM THIS COMPANY AND HAVE NEVER RECEIVED THEM. COST WAS $28.94. ORDER # COMFY******.
      THE PHONE #ON THE WEBSITE IS NOT A WORKING #. SENT THEM 2 EMAILS AND THE ONLY RESPONSE WAS THEY NEEDED THE ORDER # AND THEN THEY WOULD CHECK. THE ORDER " WAS ON THE EMAILS.. I WOULD LIKE TO HAVE THE SHOES THAT I ORDERED.

    • Initial Complaint

      Date:30/05/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered product from this company. They give no way to contact for issues. Product is not what it was advertised to be. **** ** ***** ***********. There is no way to return or get a refund.

    AN & Associates is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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