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Business Profile

Online Retailer

Cook Store Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Cook Store Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Cook Store Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 303 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a baking dish on Nov 27th and it is now Jan 4th and order hasn’t been shipped and no emails received. Have tried calling and also sent at least 4 messages with no reply. Would like to cancel this as it was a Christmas gift and I had to purchase something else. Not happy with the customer service. Delays are okay if you send an update/reply to messages. Order#******

    • Initial Complaint

      Date:04/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for 4 items on Oct.31, 2022. I contacted them Nov.17 to see when shipping would be. I was told they were back ordered and should ship within 2 weeks. 1 item was shipped Nov. 30 and eventually received. Dec. 8 I asked for a refund on the remaining items if they were still out of stock-no response. Jan 3, 2023 e mailed no response. Jan 3 and 4th called they put you on an automated hold but never answer.

      So I have not receive 3 items and have not been able to contact them for resolution.

    • Initial Complaint

      Date:04/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      - Order Confirmed November 29, 2022
      - Order ******* - $280.00 CAD charged to credit card
      - Zero follow-up regarding delay, shipping, or any further information on the order.

      - Email sent to [email protected] December 12, 2022 - no response
      - Email sent to [email protected] December 19, 2022 - no response
      - Email sent to [email protected] and [email protected] December 30, 2022 - no response

      I simply wish to receive the product that I purchase, or to be provided an update on the status of the order.

    • Initial Complaint

      Date:04/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 25, 2022 I placed an order for products for $68.88CAD on cookstore.ca. After many weeks of no updates I contacted the company via email for an update on September 9, where I was told it would be a couple weeks. On October 14th I sent a follow up email for information, and was again told it would be 2-3 weeks. On November 20th I contacted them again via email and was again told it would be a couple weeks. Since the last response on November 21st, I’ve received no information. I have reached out 4 times via email, attempted to call the phone number for the business, and I can’t get through to anyone. Outside of a credit card chargeback I have no other recourse since I cannot receive a response from the business in over a month. My order number was Order 189275.

    • Initial Complaint

      Date:04/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cook Store. Purchase made on October 2, 2022. I only received half of my order. My credit card was charged right away so the items have all been paid for. Still missing the 2 larger cutting boards and the board order. I have emailed numerous times, no response since the half order was received. The Cook Store - Order no. 191957. Total charge $127.63. Still around $70.00 outstanding on my order.

    • Initial Complaint

      Date:04/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a ************* Coffee Grander From Cook Store online for $174.01 including tax. I placed the order September 13, 2022. My credit card was charged right away and I still have not received the product. I send emails every couple of weeks and they usually respond with sorry for the inconvenience it will be 2-3 weeks. It's now January and they no longer respond to my emails nor do they pick up the phone when I call. I have sat on hold for more than an hour and no answer. At one point they did give me a $16.95 refund for the delay. The amount owing to me is $157.06. I have sent numerous emails and they no longer respond.

      Cook Store
      6000 Rhodes Drive Unit 1
      Windsor, ON
      N8N 2M1
      1-888-975-1595
      [email protected]
      [email protected]

    • Initial Complaint

      Date:03/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      date of transaction nov 25/22
      invoice no 195428
      ********* 27 x17.5 slate/natural gourmet cutting board $152.54 Total
      I tried many times by phone to contact them- it rings and rings then cuts off- sent multiple emails- over 10 asking them to contact me and to refund my credit card as this was a Christmas present then never arrived and I contacted them back in November first asking them for eta as I needed it for Christmas- they never responded.
      I have since purchased one elsewhere. I just want my money refunded to my credit card $152.54 I'm so disappointed in this company- horrible customer service! they just ignore customers.
      I appreciate your help in this matter. ****** ******

    • Initial Complaint

      Date:03/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cook store has said my order would be sent to me by the end of November 2022. There is no way to contact a person by phone. Only email. I would like a full refund. There are other complaints of this same nature against Cook Store with Better Business Bureau. They will not respond to my emails anymore

    • Initial Complaint

      Date:03/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order with this company over a month ago. They charged me immediately but have yet to ship my items. I have e-mailed their customer support e-mail five times to request cancellation with NO response. **** ******* *** **** ********

    • Initial Complaint

      Date:03/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a product ( ***** - 3 QT Tomato Cocotte Cherry Red 2.9L- 40511-774 × 1) on Nov 15th 2022 and my company's credit card was charged for $305.09. My order confirmation is ******.

      I emailed on Nov 24th asking for an eta on the shipment. I received a response on Nov 24th from Chloe saying the item was delayed and it was "estimated to arrive next week" and would ship out. On December 12th I emailed again and asked for an eta as we received nothing and no further response. I've emailed on December 15th, 18th, 19th, Jan 2nd, and Jan 3rd.

      I have called their toll free line (1-888-975-1595) and can never get a live person. On hold for over an hour or their lines disconnect and hang up. We want a refund on our credit card for this order.

      Cookstore Inc. ******* ****** ********* ****** ** *** *********** ** ***** ****** ** ***** ***** ** ********* ***** *** ***

    Cook Store Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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