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Business Profile

Online Retailer

Cook Store Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Cook Store Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Cook Store Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 303 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:30/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an item Oct 22, 2022 in the amount of 44.08. I never recieved a notice of shipment. After 2 weeks I emailed to inquire and got a response saying they were backlogged from Black Friday sales and I should expect shipment within 2-3 weeks. After another 4 weeks I had still had no communication. I reached out again and this time did not recieve any response. I have since not recieved any replies to further inquiries. I sent a final email asking for a refund and this time it bounced back. Apparently the domain is no longer active. * **** * **** **** ****** ** **** ******* *** *** **** ** ***** ***** ********** ******* ** *************** *** *** **** ********* **** ******* *** **** **** ** ******

    • Initial Complaint

      Date:30/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Having originally paid for this purchase (*** ******** *** ******) on Sept. 12, 2021, was advised not in stock, but coming within 12 months. On Nov. 1 1/22 contacted the store and was advised still out of stock, but they HOPED it shipped within 2 weeks. To this date I have not received the item or tracking # notice

    • Initial Complaint

      Date:27/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a **** **** block on the 28th of November 2022 at 10:39AM.
      I paid 142.99 CAD including shipping.
      The item has not been shipped and Cookstore CA has shut down with no lines of communication.
      I would like my money back for a product that never arrived.

    • Initial Complaint

      Date:27/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 12, 2022 I placed an online order with Cook Store in the amount of $172.17 (Order number #******). The order was payed via ******. In late December I phoned the company and they had a voice message saying the best way to contact them was by email - there was no option to speak with a person, I emailed them December 23, 2022 asking about the status of my order (the items were not noted to be on back order when I ordered them - they were intended as Christmas gifts). I did not receive a response to that email. I phoned them again in early January and they had a similar voice message. I emailed them again today to ask that they cancel my order and refund me. When googling the Cook Store to go to their website I came across a news article by *** dated January 20th indicating that they may have suddenly gone out of business leaving customers with paid for, but unfulfilled orders. I attempted to review my order on their website and it is no longer active. I have open a resolution case with ****** today.

    • Initial Complaint

      Date:27/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 30, 2022, I purchased a ********** attachment from the Cook Store for 154.99, and received confirmation that the order was being processed. I followed up with emails on Dec 20 and Jan 3 to ask if the order was still in process, with no response. The phone number and website are now disconnected. I have contacted my credit card provider to see if I have any insurance, but just wanted to file a complaint anyway Thank you!

    • Initial Complaint

      Date:26/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered some ***** ***** dishes from what I thought was a reputable website Cookstore.ca. I had read reviews so I thought it was ok. I ordered 4 pieces at the price of $140 September 24,2022. I wasn’t sure or told how long it would be for delivery. When I inquired by email I was told that when they received the product they would ship it to me. The money was taken out of my bank account when I ordered them though. I continued to contact Cookstore.ca via email and they did respond for about a month and a half. They kept assuring me they would be sending my items. In December they were no longer returning my emails. I tried to give them the benefit of the doubt and waited until after Christmas. At that time I tried calling them to which their message said that their mailbox was full or something along those lines. * **** ****** **** ********** ** ******** *** *** ** ** ******** ******* *** ******* *** ******** *** ***** *** **** **** ****** ***** *** ****** ** *** ****** ******** ****** ******* **** * ******** I would like to get money back if at all possible or I’m wondering if you would be able to recommend somewhere in Canada that I could order ***** ***** dishes from a reputable website.
      Thank you
      **** *****

    • Initial Complaint

      Date:25/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a canner from The CookStore on October 4, 2021.
      They told me that the manufacturer was behind and I'd have to wait quite a while for it. They told me I'd have it by October 2022. I emailed them asking when it was going to arrive and they said soon. I still don;t have it and decided to cancel it today and tried to get a refund but I can't contact them and their website is down.
      They charged my visa right away $536.74. That is a lot of money for me and I would like my money back.
      If you could pls help I would greatly appreciate it!
      Thanks very much
      Karen Hamilton. Pls contact me by email if possible and I can forward you my order receipt.

    • Initial Complaint

      Date:25/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order on October 3, 2022 for a kettle which was showing in stock.

      ORDER ******
      Hi ****, we're getting your order ready to be shipped. We will notify you when it has been sent.
      VIEW YOUR ORDER
      ORDER SUMMARY
      ******** - 1L Digital Variable Temperature Gooseneck Kettle - ********* × -Total $174.01 CAD

      I have sent multiple emails regarding this item, the Cookstore always responded apologizing for the delay. Yesterday when I went to send another email, it would not go through and I found out that the site is down an they are not in business - BUT they have my money.

    • Initial Complaint

      Date:25/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      27 November 2022 purchased coffee machine from Cook Store, the $508.49 was taken from my ********** that day with a confirmation email and order number ******. The email stated they were getting my order ready to ship and would notify me when it had been sent. I had ordered a ********** - *********** KBGV Select coffee maker in off white - *****.
      I then having not heard anything emailed the Cook Store on Dec 8th, 12th,21st,29th Jan 7th,12thand finally the 23rd with a reply now saying that the email address to the Cook Store could now not be found.
      I looked on line to find their accreditation had been revoked by the BBB and I would have to dispute the payment hopefully successfully with my credit card company.
      What recourse do I have with this company ? If unsuccessful with my CC company then what ?
      * **** * *** **** ******* ********* *** ** ** *** ******* ******* *** ******* ************ *****

    • Initial Complaint

      Date:25/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      August 29/21: Purchased, on line, a pressure canner, for $509.24. Company indicated that due to covid and the increased interest in home perserving that this product was back logged from USA supplier for 1 year. I accepted. (see invoice)
      Sept 5/22: I sent email inquiring to the ETA of this product. I was reassured, via email , with apologies that there were significant supply chain issues. They offered to toss in for free a stainless steel whisk. (see new invoice)
      Nov & Dec /22: my emails were ignored.
      Jan/23: my email was returned. It was then that I discovered they appeared to be closed.

    Cook Store Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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